Electrabel (Brussels, Belgium) Review

Engie, a long history ... customer with them for more than 20 years, every year they get worse. Their latest find, Cozie, a maintenance and repair service for your boiler, that's what they say. Actually it's just a spin-off I guess to pay less tax.
A company that gives you an appointment, which canceled the same day, then sent technicians the wrong time, who are always right but who make mistakes, one told me the error is human, but to because of him, my boiler has not worked for a month. They came 3 times and each time a different diagnosis. Parts to replace, and then in fact no, that's something else. Gas evacuation pipe to be replaced, ordered, received, they send a technician, but impossible to do the intervention because you have to go up to the roof and he did not know ... in short, champions. I call them every day, twice a day so that they can come for the procedure, they have to call me back but never do. I am waiting for this Friday, the last date, to go and look elsewhere.
To flee ! Engie, Cozie, Covid, same fight. Bad luck.

You deserve 1 star for your clapped-out crap nuclear power stations in Belgium! Merci.

Chauffage broken just before Christmas and treated incredibly rude on the phone. Demanded that I take leave tomorrow which is really impossible at work now. When I asked for another solution the phone just slammed shut

serious company and functional service although we read the opposite, read between the lines, beware of bad languages, the reviews are not all justify and / or clear

To avoid, exorbitant price, error of billing and customer, come back 5 years later with amount to be paid after closing of the counters, door-to-door forced sale near the elderly non lucid ....

Ridiculous company, outrageous service, horrible website

After half an hour of waiting for that cunt line you finally get a person who does not know bad english or dutch ... 20x have to repeat everything before he understands .... I feel like I'm not being called back by a technician ... Call back after an hour to see that it is being passed on and you get the same brutal bastard on the line ... I'm not a racist but if you put a turk on the line that speaks less Dutch than in a night shop ... Well then you have the company seriously wrong.

I am going to complain about this as soon as I know who submitted my technical problem and that is not the case with me ... third time service in less than 2 months time and all my garage is under water again ...

I reported a change of supplier as of July 1, 2017.
I did not receive an acknowledgment of receipt when requesting the last invoice

Engie has been calling me twice a day since I decided to change provider, and no one answers when I answer the phone. Please stop these practices.

Disastrous customer service and cheap scandalous sharlatan tricks on bill to pay more. Immediately canceled and changed supplier.

wrongly pay refund not bumpy and charge usury rates to people with scoial rate

what a gang of charlatans ... ask for a 350 euro deposit to become a customer and as a normal solvent individual.

Customer service not competent, do not respect the customer.

An incredibly long waiting time .... Impossible to find the price per Kw / H on the site !!!

Total lack of customer service when prices are higher than the competition.

Nonexistent communication, do not respond to messages. To avoid absolutely!

For the moment I put the 5 stars, impeccable customer service, very clear web page with my account where I can settle and pay my bills easily.

Hyper-zero administrative service. Many, many, TOO many billing errors. Always check carefully if any refunds are made, always also check that they do not withdraw two or three times the same amount from your account. Take a long time to react to your complaints.

They are crooks! Flee!
They came to install their famous boxx tablet which acts as a thermostat when it was 27 degrees. Result, from the first cold days, nothing works, no heating, we may have called, they do not send anyone to repair.
In addition the boxx was installed with a deplorable amateurism! Electric wires flared together with transparent sticky paper, electric plug of the sensors placed on the floor in the cellar, and no one from their home takes their responsibilities.
It's scandalous!

Ashamed, fraudulent and so on !!!! A representative shows up at my house presenting himself to read the meters, once the door passes he announces that in fact he has come to offer energy and offers to change our supplier, we had to insist that he leave our house and that's not all !!! 1-2 weeks later our supplier Lampiris asks us why we want to change suppliers ???? The guy allowed himself to falsify our signature !!!

When I subscribed to the electrabel engine service for gas and electricity, I was also offered a maintenance service for my annual boiler.
I therefore pay 7.99 per month X 12. I thought that 95 euros was a reasonable rate and I had therefore accepted. However, today I learned that this maintenance was not annual but biennial, so I find myself with a classic boiler maintenance for 190 while the radiators have not even been purged ...

Never take insurance at home
Real thieves. Just take your money. I had a blackout on Tuesday, November 5th. And only and only yesterday evening at 19h11.il are called an electrician
Who will come Friday or Saturday. I advise you all to take another company

I use Engie / Electrabel since always.I do not want to change, but it's expensive ... Website complicated.

STOP Harassment on the phone! I received 20 calls in 1 day !!!!!!

If I could put 0/5 I would have done it.

I have been a customer at Engie for 5 years. Monthly bill started at 66 / month, I now pay 156 / month. Forget about the annual accounts payable (between 600 and 800 per year). Today I received a nice surprise. A nice letter from a bailiff, summons to appear in court within 30 days. Good Christmas !

The reason ? An invoice of 107 which dates from 3 years ago. After calling customer service, I apparently received 2 reminders per letter (The first in June 2017 / And a formal notice in June 2020). Being up to date in all my invoices, and having paid Engie more than 6000 during the last 5 years, I am greatly surprised to never have received these letters. In addition, I ask Engie to communicate with me by email to avoid any breach. Never received ANY reminder by email.

Obviously, once in the hands of a bailiff, there is much more to do. We therefore go from an invoice of 107 to an invoice of 430 .

My balance in my customer area that I consult quite often? NO trace of this famous invoice.

I'm leaving you, it was definitely not a pleasure.

If someone has another supplier, I am taker.

If I could I would have put 0/10. Each year, their price increases disproportionately. The price is not up to the service provided. A word of advice, go see the competition. To flee as soon as possible !!!

the first two years of the contract was a correct company's behavior.Everything went wrong when we got a social contract.Since the lies are the normality, we have to beg for hot water.Now we are second-hand customers ...

Top customer service & website support! One of the best in Belgium tbh very user friendly

BE CAREFUL! They are a famous company but they will try to SCAM YOU.

A guy came to the appartment that I just rented saying that my appartments was run by Engie (back then I didn't know it was an ABSOLUTE LIE) and they were updating information on current tenants, he asked me to gave him my information and signed a paper AND A COUPLE MONTHS LATER I FIND OUT THAT THEY CONSIDER SUCH PAPER "A CONTRACT" AND THAT I HAVE TO PAY 200 EUROS, EVEN THOUGH I ALREADY PAY FOR ELECTRICITY AND GAS FOR ANOTHER COMPANY, WHICH IS INCLUDED IN MY RENT AND MY LANDLORD MANAGES IT!

ABSOLUTE SHAMEFUL, please AVOID ENGIE as much as possible, they will try to get you and scam you, clearly they saw that I barely spoke french to trick me. Be careful...

I've been with them for ten years. Never had any problems with them. I am satisfied

Scammers saying that we were going to pay less and these triple

Customer service is super bad. You stay in line for an hour until they answer

Very big thief impossible to get online to solve anything without any proof from them and he charges extra never mentioned at the start !!!!

I hate Electrabel for all!

Reasons
1. Nuclear power station Not closed until!
Tihange / Doel! !
2. Not coperative to the NRW government and Germany government!
3. Next Chernobyl or next Fukushima in the Planet!
4. Over 10 million people can not live in the Region Uninhabitable! ! Homeless! !
// The Netherlands, Germany, Luxemburg, France? , Switzerland? , Austria? ! !
5. Over 10 Milion Peoples died Because of the follow-up of the Atomic Release!

6. Thats is the real Electrabel! !
So embarrassing ELECTRABEL!

And the same in German:

I hate Electrabel for everything!
Reasons :

1. Doel / Tihange nuclear power plant
Not closed !

2. Not cooperative with the NRW government and the German government!

3. Another Chernobyl or the next Fukushima on the planet!

4. Over 10 million people cannot live in the region Uninhabitable! Many homeless!
// Netherlands, Germany, Luxembourg, France? , Switzerland? , Austria?

5. Over 10 million people die because of the aftermath of the Gau.

6 This is the real Electrabel!
So embarrassing ELECTRABEL!

And the worsted are, the TV Teams example WDR or others can not Film nearly the Nuclear Power station!

And the worst part is that television teams can't shoot in front of the atomic power station!

Worst; Worsted; Worsened. Electrabel!

No solution was offered, no phone call, I only received a postal letter and yet I signed and approved nothing but ENGIE made me a forced contract at a shameful rate without ever sending them to me. I had to call several times without having any explanation. So I take a contract with another supplier to counter their mafia way (although even the mafia offers better contact).
The response given by ENGIE below is lamentable, you suggest that I contact a service that I have already contacted and with which I am not satisfied. I just had ORES and ENECO who confirmed to me that I did not have a contract with you and you continue to send me invoices ... Fortunately my excellent ENECO supplier will take care of all the procedures. I advise all those who wish to find a good price and service to go to monenergie.be in order to find the best promotions. And especially not to take ENGIE (the worst company for the consumer according to all the opinions that I have read here or on the trustpilot site) !!!

Nothing more annoying than sales calls! So don't see any reason why I should become a spam customer after all that phone.

Cut off from electricity and gas for more than 2 weeks. I have always paid my invoices. Apparently an address change had happened. I reported them and provided the necessary documents but still no response .... outrageous

Huge billing issues. Do not want to take it into account for the count for two years

No !!!!
They take me as sick

They call at the door, you ask for a comparison of the rates and they don't have it. You must first sign a contract and you will receive the comparison and confirmation of the contract by post. From the day of receipt of these 2 documents you have 2 weeks to send a revocation and terminate the contract.
But when the contract is canceled, they do it hard. I sent a registered letter on time (2 days after receiving the confirmation of the contract) but 2 weeks later my contract has not been canceled yet. I receive a letter from my current supplier to report the meter readings for NATURAL GAS and ELECTRICITY.
I will immediately call Electrabel to find out why my contract has not yet been canceled. I talk to a woman first. She tries to convince me to stay with electrabel and then she says that my cancellation was late because I signed my contract more than a month ago. I answer that according to my contract (it is written on it) I had to send the revocation within 2 weeks after receiving the confirmation of the contract. And I sent a registered letter 2 days after receipt. She says she can't help me because it isn't and she connects me to someone else. The man is a bit more friendly and explains why my contract has not yet been canceled: "You sent the cancellation only for natural gas and not for electricity, so you are still registered." . If so, why has eandis also sent a letter regarding the change of electricity supplier? I hope that the contract has finally been canceled and advise everyone to just keep their door closed if someone from ENGie rings the doorbell. What a waste of time!

Pitiful customer service. Fridge completely defrosted due to installed power limiter. Even heating water has become impossible without having to go down 4 floors to the cellar to restart the circuit breaker.
Service really to refrain from it.

Do not give me any information about my properties ... The tenant must call himself ... Is precisely because I want to check whether the tenant has provided the correct meter readings when connecting ... What a spa company

Unclear online tools, making the amounts to be paid unclear. If you want to check after canceling the contract, your profile has been closed, which means that you no longer have access. Response to this: aggressive collection without any legal substantiation and you cannot check anything because your profile is inactive.

Sir, Madam


6960 Dochamps
I have this at your service 078/35 33 33
I am told that I would have a duplicate of bills

One of the best customer service I ve had ! Very helpful and patient. Thank you very much

Even as a customer, we have no answer to our questions on the website ... ashamed

rude on the phone no respect for the person in short null

Large, a lot of competence, but they also "just" cook with water and face the typical flaws of large firms. They also have the advantages of their size.

Despite my insistent requests, you continue to harass me almost every week on the phone.
I have always been an electrabel customer, but if you continue to disregard my requests, I will end up leaving you.

Each time, we must stay at least 20 minutes hanged on the phone to deign to answer you well. Not that to do

Their partner (whose name I will not mention) came for the maintenance of my boiler. During the week, I noticed that my secondary freezer was unplugged! No one at home touched this socket, which was right next to the boiler! The only person in charge was therefore the heating engineer who used this outlet (when there were 4 others available). This one was full, and everything ended up in the trash! Furious, I contact Engie by email (10 p.m.), a few days later I receive an unfavorable response from them! I call them and ask for explanations, I tell them that I am disappointed, and that I intend to change supplier if a commercial gesture is not offered to me, reassuring them that I did not have caviar in my freezer ; ) The charming lady replied: "I understand you, but the heating engineer said that he had not unplugged this socket". Thank you Engie for the trust you have with your customers ...

Thieves! Do not go through this company! They sent us a notice that we had a credit and when we tried to collect because we are moving they fat fingered it and said we no longer have a credit that now we owe them?! How is that possible when we pay extra every month? You should be ashamed and investigated!!! Be careful and keep track of your meter readings, they will try to get you!

Superb building built with a Zero Carbon perspective, well done Engie.

Shameful, with each monthly invoice I receive "late fees" when they do not send me any notice and when I ask for details they make me go crazy.
From 187.64 euros per month I went to 202.64 why? Nobody knows, it will remain a mystery forever, to flee IMMEDIATELY.

The customer service is largely to be reviewed, a lot of incompetents (not all). I changed supplier and in the week an agent of electrabel came ringing at my house practically asking me to justify myself. pfff

Can you give me an email address to contact you?
I am willing to review my assessment.

Yours truly.

Having been without electricity for three days, fortunately my neighbor was kind enough to provide her freezer.

The problem started with applying for a new contract for a new-build apartment. I had done this via Engie's website. Apparently I had done something wrong, because I received an email from Sibelga that there was no contract, and my electricity would be cut off in 10 days. I then immediately called Engie, customer service said "don't worry, something's wrong but we'll fix it." 10 days later I came home, the light didn't turn on anymore. Called Engie directly: "sorry, your electricity can be turned on again in three days at the earliest", while my meat was defrosting ...

More than 5 months to get a rectification of an incorrect statement with formal notice when the fault did not come from me!
I strongly advise against, I finished my contract and will go to the competition!
A word to you ...

Very happy with their service but: Door-to-door selling is really a nuisance. Notice the competitors do more or less the same. It's no better.

Shameful! You send payment reminders and late fees when we have not received a first invoice at the base! Do you take people for idiots or what?

Oh my God, it reassures me and relieves me at the same time to see all these comments, all these opinions from other people, who have also been harmed by Electrabel! It's really crazy!
And I can confirm in turn that never in my entire life have I had so many problems with an energy supplier!
I was a customer with them and I bitterly regretted it, believe me!

Overcharging, problems with index statements, unexplained and sudden increases in the amount of monthly invoices, promotions that do not apply to invoices and annual statements and that you are obliged to claim yourself several times , errors in invoices, erroneous figures, telephone service most often unreachable or online agents who are rude and unfriendly, threats sent by email, harassment by letters, emails, calls, SMS, quality of deplorable service, emails and mails that are sent to them and to which they never respond, in short, and so on ...

I finally left them, and I filed a complaint but that did not prevent them from mandating bailiff and debt recovery firms and harassing me for many months! Harassment with a capital H believe me!

Frankly, I address myself to all Belgians: Flee this business! Never in life subscribe to them! You would regret it bitterly!
This company represents everything that is wrong in this country! To flee like the plague! Good advice to all those who are customers there: End your contract as soon as possible and get out of the competition as quickly as possible, they are much better, believe me!

Unspeakable. No address or email to be found anywhere on the website.

Terrible service

Our gas contract was refused by the gas-network manager, and Engie failed to communicate this to us. When asking why we did not receive our gas invoices (we did receive our electricity invoices), we had no answer for over 10 days. One day, our gas was just cut off, and only after spending hours (and many euros, as they have no free tel number) on the phone did we learn about the error Engie made. They could not fix our gas connection immediately so in the middle of november we are in the cold for an entire week.

PS: whenever they say they're going to call you, they just don't

Very good company, the cheapest on the market if you are looking for the most suitable tariff plan. Very good customer service, contacted 3 times and received in less than 5 min.

I have been using Engie Electrabel for a long time and their after-sales service is correct, contrary to the opinions posted below. I was at luminus for a while, but I came back to Engie who, unlike luminus, does not send unscrupulous people to ring you getting you to sign a contract took everything.

Engie Electrabel uses commercial techniques that fall under outright scam and is to be avoided at all costs.
A salesperson came to us, shamelessly lied when asked if she represented a competitor to our current supplier and wanted us to sign a contract on her tablet, assuring us that it was not contract.
When I complained to Engie Electrabel, they pretended that they could not identify the commercial in question (which is more than improbable) and do not seem to have taken any measures to prevent this kind of practices from continuing. be used.

Engie Electrabel therefore actively or passively endorses dishonest methods of lying to its prospects to make them sign a contract against their express will.
It's probably illegal, but since we can't prove anything ...

So be careful with the people who ring the doorbell! Do not let them in, do not sign anything and do not believe them! Companies or administrative entities that already have a relationship with you will never send someone to ring your doorbell without prior notice and will have other means of contacting you so if someone rings your doorbell, it is to get your money, usually using dishonest arguments. Don't let them do it!

And avoid Engie Electrabel at all costs!

Organized scam ... Ineffective customer service. Claim to have sent reminder letters that strangely never arrive. And many other things that it would be too long to list ... In short to flee like the plague!

As if they were not already making enough money on our back ... they pump you 50eurocent / min. to listen to you with half an ear ... thank you parastatal ...

Impossible to have a human on the phone at Engie in the midst of a COVID crisis! Congratulations to you!
And you dare call it customer service?
Shameful!!

Zero and arrogant customer service, prohibitive prices, numerous invoicing and domiciliation errors. In short, to run away ... I'm happy to have gone to the competition.

To the people who complain about their energy bill... If it's high, it's not the fault of your supplier, but your own! Start by consuming less and your bill will decrease! Also price differences between supplier have become very low! I'm very happy with the service of Engie Electrabel!

Always well received on the phone and supp contempt of solar panels placed by them.

Foutage total gull, I pray that this company disappears as soon as possible.

When I moved house, I had to do infernal speed to pass this on to a supplier with whom I have been a customer for years.
A real mess between Engie and Eandis!
No communication apparently, only the customer gets nervous!

Tel. Contact with customer service, very polite on the phone .. BUT does not want to make a proposal without quoting my EAN codes! without these codes he cannot make a request to Fluvius ... I answer that, I do not want to make a choice or switch yet, I just want a price proposal, so that I can compare with my current supplier. He says, I have been around for 20 years in the box and therefore have experience, No EAN codes no price proposal. Yes OK then and then it stops here for me, no Engie then for sure! If I look at the Google reviews now, yes they will not come out so well .... maybe it has to do with their way of working.

Like Kahealani Bibbs says -> Engie Electrabel are Thieves.
I've changed from energy supplier from Lampiris to Engie Electrabel because the have promised me it was cheaper. One year later still nothing has changed in my energy bill and when I call to the Engie Desk they can't give me any more info why nothing has changed in the bill. So I change back to Lampiris because in my opinion they are better because of the green energy. Now I've received an end bill with the amount of + 154 to pay.(PS: I'm living alone and need to pay this many for not using the electricity?!?) I directly called back to Engie Desk and said I couldn't pay that amount because I already payed them for the month who has passed and also the new energy supplier Lampiris. SO THIS MEANS I PAY 2 TIMES FOR ONE MONTH + an END BILL THAT IS MORE THEN THE NORMAL MONTHLY AMOUNT TO PAY

Never or ever take services from a company of the state. They will ruin you and you can't do anything against it!

Impossible to correct a request for termination of contract made in error or the data statement on the website Impossible to reach anyone by phone forcing to travel cost 100 euros and go to queue. C is zero + zero. A real shame. No computer site, no reception, and impossible to contact Engir.

Zero customer service, many billing and domiciliation errors, no protection for customers.