Nawfel El Abbassy

Review of Electrabel (Brussels, Belgium)

If I could put 0/5 I would have done it.

If I could put 0/5 I would have done it.

I have been a customer at Engie for 5 years. Monthly bill started at 66 / month, I now pay 156 / month. Forget about the annual accounts payable (between 600 and 800 per year). Today I received a nice surprise. A nice letter from a bailiff, summons to appear in court within 30 days. Good Christmas !

The reason ? An invoice of 107 which dates from 3 years ago. After calling customer service, I apparently received 2 reminders per letter (The first in June 2017 / And a formal notice in June 2020). Being up to date in all my invoices, and having paid Engie more than 6000 during the last 5 years, I am greatly surprised to never have received these letters. In addition, I ask Engie to communicate with me by email to avoid any breach. Never received ANY reminder by email.

Obviously, once in the hands of a bailiff, there is much more to do. We therefore go from an invoice of 107 to an invoice of 430 .

My balance in my customer area that I consult quite often? NO trace of this famous invoice.

I'm leaving you, it was definitely not a pleasure.

If someone has another supplier, I am taker.