Ronny Severin

Review of Electrabel (Brussels, Belgium)

Engie, a long history ... customer with them for m...

Engie, a long history ... customer with them for more than 20 years, every year they get worse. Their latest find, Cozie, a maintenance and repair service for your boiler, that's what they say. Actually it's just a spin-off I guess to pay less tax.
A company that gives you an appointment, which canceled the same day, then sent technicians the wrong time, who are always right but who make mistakes, one told me the error is human, but to because of him, my boiler has not worked for a month. They came 3 times and each time a different diagnosis. Parts to replace, and then in fact no, that's something else. Gas evacuation pipe to be replaced, ordered, received, they send a technician, but impossible to do the intervention because you have to go up to the roof and he did not know ... in short, champions. I call them every day, twice a day so that they can come for the procedure, they have to call me back but never do. I am waiting for this Friday, the last date, to go and look elsewhere.
To flee ! Engie, Cozie, Covid, same fight. Bad luck.