Electra Consumer Products Ltd Review

I really liked the service of Electra, and I had questions that gave me an excellent response. I purchased a number of very satisfied consumer goods

The worst service experience I've ever had. I bought the washer and stove with electric stove stove. After waiting hours and many calls with a service center, I waited for 12 days to install the products. At the end when the technician plugged in the washing machine and left, we found that there was a serious break in the plastic at the top and the side of the machine and a technician hid the area with the plastic. Gas technician just did not arrive at the appointed time .. Sorry I purchased Electra's products.

A few weeks ago I purchased a combined food processor Sauter FP-490B/W. This appliance is rather disappointing; 1) Not dishwasher safe 2) Blender wont crush ice 3) Containers with "humps and bumps - not easily cleaned and evacuated from contents 4) Slicer misses pieces of food and do not chop them properly. 5) Blending capability of blender low with soft components.
By the way, the saler, Shekem Electric, did not mention the disadvantages (dishwasher, ice crushing). Electra customer service is "hard to get" hold of.

I'll be calling for a week !!! And all the time answering a messaging service they ask me for a phone number and promise to get back to me and no one comes back - shame on Electra for disrespecting its customers

We bought an Electra air conditioner two months ago and I wanted to say that the treatment was warm and they gave a very quick response .. We have been in their air conditioner for several years and it is excellent. I thought it was worth noting :)

I ordered an oven and after two days when it was supposed to arrive I found out they had not received the order ...
I was promised to arrive the next morning and after not arriving within hours I was told that at the end of the day I would arrive which led to the postponement of the installation itself (through another company) so a week was created until I could use the oven
And the headaches of the phones and the waiting and the coordination ... really suffering and next time I have to book through them it will be a last resort
I will also tell all my acquaintances about this case that Shimrani is indulging with this one star only

I did air conditioner insurance. I called a week ago to fix the air conditioner. Ask to leave a number to come back to me. I left. In the evening I received a message that I regretted not being able to come back to me. And so every day - a caller leaves a phone in the morning - a message in the evening. There is also a call option in Wetsap. Robot asked for details - I registered. Since then there is nothing. Definitely recommend doing air conditioner insurance only at Electra.

We purchased Electra air conditioners for every room in the house and a big one in the living room, the air conditioners are excellent, very quiet, their customer service was excellent, we were fitted with installation from now to now, we strongly recommend!

It is very difficult to get customer service over the phone.
Their technician installed me a washing machine contrary to the manufacturer's instructions and also gave no instruction on the machine.

Just a shame on a society ... Disgusting how the State of Israel makes these groups laugh at the people just shame and disgrace

Very disappointing product and customer service too!
I purchased a washing machine that I was recommended at the "Electric Warehouse" store.
After several uses (about five), water began to drain from the washing machine and it stopped working.
I called Barbara, technicians came in who said a dime could break the boiler of the machine!
The boiler is indeed broken, and the company does not replace a machine, but a spare part.
Meaning - a new one-month washing machine, but with a spare part.
I consulted a private washing machine technician. He said: There is nothing to replace David. It is destined for failure.
And I ask, the well-known Electra company
Is your warranty valid for one month from the date of purchase ?! Is a person still paying for a new product supposed to get a renewed product? corrected? Refurbished?!?!
Highly recommend the Bush Company. My friend bought parallel to my purchase. She is very, very pleased.
Electra?
It might be good for air conditioners.

His soul will keep away from the air conditioners and the service ... of Electra. I bought 4 air conditioners. Two of them were enough to break down in the first year and a half. The technicians they send have no idea of repairing air conditioners and every repair is spread over at least 3 technician visits.

Air conditioners just aren't good. The service is even worse. We bought the whole Electra air conditioner home when we were promised a 3 year warranty. After about two months, the faults started and we immediately explained that we only got a warranty year and not 3 as promised. The technicians who arrived all failed to solve the many glitches and just didn't come anymore.
Recommend not to get near Electra!

Wonderful service and professional workers.
We purchased 2 Electra conditioners and we are very satisfied.

Electrical warehouses A company that knows how to sell but does not know how to provide service. I bought a mixer at the Kiryat Shmona branch about 4 years ago. The mixer started to slow down I sent for repair through electrical warehouses and asked to be given a quote before repair. A month later the mixer came back and attached a "not repairable" note by tying the power cord I tied I realized they had not even tested it. Of course I was immediately advised to buy a new one. This is not a service and this is not the behavior of a company that wants to keep all customers. I will buy more of them.

I suggest the buying public beware of telephone and internet transactions with this network and in general. Also any attempt to obtain the electrical warehouses either by phone, email or direct contact to a representative who sold to me was in vain. See you have been warned - stay away!

New Philips TV. YouTube doesn't work
Turns to a phone
I'm told to contact Electra who tells me to call
Nothing is given

Too bad I did not read the reviews before I bought Electra products or under Electra warranty so I would not fall for poor quality and hassle for repair warranty, this is what we will call learning while falling

Strong complaints about Electra Company!
1.) Two months ago I repaired the refrigerator by a technician who came to me and exchanged an e-card for me and the fridge did not drip for me for two months until the beginning of this week and today a technician came to me and opened the block in the main tube in the refrigerator claiming that everything is fine even though I no longer believe you and not the technician The problem may be repeated
2.) and that you refuse to give me a new refrigerator at no cost
3.) And in my conversation with a representative whose name was Shovel, she spoke to me more impatiently that she at worst advised me to buy a new refrigerator if God forbid the problem came back and also recommended that I call another technician to fix the problem again if and when it came back and I deliberately asked her more personally What she would do on my behalf as a customer then she told me she would buy a new electrical product as if my money was growing on the trees and told me more: "I will not continue to talk to you about my personal things because I also have more incoming calls and I delay calls and I will not Can give you a manager call not because you deserve it and if you come and shout it will be your responsibility and do what you Want on my part "
4.) That you and the representative in the hotline refuse to give me a manager's call about all your conduct
5.) And the wait time is sometimes longer than usual
6.) And the refrigerator technician was talking on the phone when I was at home and it really annoyed me that he was talking on the phone when I was at home and said that everything was fine with the refrigerator and he said to me: "We do not supply a new refrigerator at no cost and go to the store where you bought the refrigerator" even though he did not answer the call center Her representative told me: "I'm sorry he doesn't answer me because he is at the customer's house"
7.) And another representative at the hotline told me: "The representative is right. Don't talk to her about personal things and until 5:00 pm a senior technician and technician will not contact you and no refrigerator will be offered to you, and so Electra also decided" and I did not intend to speak with a representative About personal things but I asked her what she would do as a client like me because all of you customers and you are also prohibited from giving up any responsibility !!!!! You have neither heart nor conscience !!!!

bad service. Telephone answering after a long wait, repeated malfunctions in Elco models and disclaimer.
Last time I bought their products.

We have 4 Electra air conditioners in the house that do not work. We have been waiting for the technician to repair the air conditioners for a long time. Unfortunately, until a technician arrived he could not fix it. Another technician came and did not repair. They told us that a special team would be set up for us. It's not normal to wait three weeks in this heat for a technician when we pay so much, and who knows if now they will be able to fix.
Too bad you have good products with tin service!
Do not recommend it to you at all!

We bought a sutzer stove. An Electra technician came to install and broke the stove. Since then, we have been trying to get answers and are telling us, "We'll get back to you today." There is no one to talk to. In short, do not fix Electra!

I purchased a Tadiran air conditioner, including installation in electrical warehouses from the Electra Group. The air conditioner was delivered a week late. I then waited for the arrival of their technician who did not contact me. After several customer service inquiries they sent me a phone number of their installer. It turned out that he only works in the Jerusalem area. After a few more inquiries to customer service I was informed that they do not have an installer who works in Upper Nazareth and I have to fend for myself.

Don't come close. Air conditioner broke down after the warranty year, the cost of the delayed repair (NIS 900 ...), a technician did not arrive despite a coordination on their part the day before - the company disclaims compensation that they claim a technician arrival law is only valid for the warranty year ... meaning - buy air conditioner for a year. ..

Today I tried to get the customer service. To report on the water bar that has been spoiled for two weeks at Tammy's at Center 1 in Jerusalem. I waited for two hours on the line. I started at number 48. And when I finally reached number one, I waited about half an hour, and then hung up the phone. The experience was from 12.30 to 2.30 pm. Vision.Tried two weeks. Unanswered.

Electra shameful air conditioning for a month and a half they can't fix it coming every week, I took insurance, it's not serious Electra

Horrible service. I ordered online and the product arrived within a week. Excellent so far, but the product arrived broken. Henceforth service can not be achieved. First of all don't answer the phone even for an hour! Then don't reply to the email from the site! The parent company rolls it out on the importer ... Charge money from the account, including shipping but answering is not ... shame and disgrace. I would welcome an invitation to tax service from 23/3 201 187 182

Unreliable air-conditioners, bad service. Choose another vendor.

DO NOT BUY ELECTRA AIR CONDITIONERS! I bought an electra platinum in May 2015. They replaced the outside unit twice, the inside unit 3 times, constant problems. gas replaced twice after the technician said it could happen again, Technicians have been here 10 times. they fixed the water leak last year, there was water dripping into the apartment, they said it was the installer. the ac did not drip for many months until may2016. they disconnected the pipe so it would drip into a bucket. that's how they left it.

Now its impossible to get hold of Orly from customer service. Im leaving messages everyday. The AC is out of guarantee.

in fact dont buy Israeli made air conditioners., rather pay more for international brands. You have been warned ....

Don't buy Electra Air Conditioners! I bought Electra Platinum in May 2015. They replaced the unit outside of times, units within 3 times, constant problems. The gas replace twice after the technician said it cant happen again, technicians were here 10 times. They fixed the water leak last year, had water trickling into the apartment, they said it was the setup. The AC did not drip for many months until may2016. They hung up the pipe so it would drip into the bucket. thats they left the topic.

Now its impossible to get Orly from customer service. Im leave messages everyday. The lieutenant is out of bail.

In fact, no air conditioner buyers have raised Israeli, preferring to pay more for international brands. you have been warned....

Stay away from them like Corona, the most horrible and false and low quality service you can get

ECP1000 We had a problem with a water bar model, the cold water facility does not cool down and fills up, calls them on 23/9 A girl named Reut explains to me that this is a very common fault from experience can be fixed by a technician instead if renewed subscription and warranty Vivi filters for two years) and most importantly she explained to me verbatim that if it can not be fixed instead the whole bar will be replaced after a few days for a completely refurbished bar.
On 9/29 a technician came, of course he could not fix it on the spot, and told me verbatim that the bar must be replaced for a whole or a brand new bar and opened a call to the company to get back to me after a day or two. Waiting 38 minutes on the nest, explaining the situation to them (no water in the bar with 2 small children etc ...) and explaining to me that another technician will come to take the bar to fix it in the lab and return it! When I explain to her that this is really not what I was told in the first call when I renewed the subscription she put me on hold and hung up the call for me! Goes back to them this time as a brand new customer, of course they answer me after a minute and explain again to a girl named Eitanat the situation and apologize for the situation and say that today on October 11th they will bring me a new device and everything will be sent to me in a message etc .... Named Miri does not know any of the problems (each time I was supposed to explain everything to them again, playing the card of despair) and tells me that after clarification she may be able to bring a technician to take the device for repair and of course not replace it with a refurbished device as promised.
Finally, Electra operates as in the market and as a result I want to cancel a subscription and return everything to them and wait for the call of a customer service manager to cancel a subscription. I never write an opinion but this time a company that makes fun of its customers in such a sensitive period

We received great advice for buying an air conditioner, the price compared to others was lower as well as the associated costs of electricity.

Do not touch the air conditioners
awful
Professional service on the face
Recurring malfunctions
Cunning patches
A product on the face

Do not approach. Poor service, try to smear the repair for several visits and charge 260 NIS each time. No part - need to order? Visit 260 NIS. The part has arrived? Another 260 NIS. The planner forgot a screw? 260 NIS. Good luck, old-fashioned service!

I need replacement for my eight year old Electra room A/Cs. Called the company only to find out that they only stock parts for 7 years. Tells you a lot about the confidence they have in their own products!!!

What apps you ask yourself why didn't that happen before.

I really like Electra's products, we bought a Sauter oven, and Electra's air conditioner and super satisfied.
Quality products are long lasting. Electra's service is always at the highest level, a well-established and reliable company.

After a number of different companies I came to rest and land when I installed Electra conditioners in the house and in the living room.
Air conditioner 3 hp in the living room and 1.5 in the rooms, quiet, high quality, reliable and maintained over time, etc. The service I received is phenomenal.

Shocking service. I invited a technician on Sunday, saying that only Thursday is the earliest. Set arrival time for 8-10. My husband did not go to work and waited, called at 10 that the technician would reach 12, I said that it is impossible, said they will come back to me and not come back.

Awful customer service - incompetent, unprofessional, none coordinated customer service management, nasty responsiveness. If you have the chance, use another company.

There is no service, technicians are flashing, and other technicians do not solve problems.

Shame and disgrace The service from last Wednesday we do not have a central air conditioner and have insurance. On Sunday a technician arrived and said he needed a special team and since then 3 times a day callers leave messages and no one sets his nose to come what is the special team to despair ??
Multitasking calls will be posted? Not good..

Severe warning from Sauter refrigerators in Electra service
I saw an amazing Sauter refrigerator under the responsibility of Electra made by Corea. The seller offered me a bigger fridge for almost no extra cost. It turns out to be a Mexico-made refrigerator, with ugly and cheap looks and bumps in a supposedly decorative frame, nothing contributes to volume and of course ugly to Allah. Not to mention the beautiful fridge I saw in the store. But because of the exterior size, refrigerator doors need to be dismantled for transport to the apartment, just ugly and unnecessarily protruding doors, and with no extra storage space, and hopefully, they take hundreds of shekels. On breaking down the refrigerator door. It filled. The fridge broke down after two and a half years! Making a radiator noise, Hennon Frost does not work in the freezer.
I called.
Only one year warranty for the compressor and all the refrigerator. There is no instruction on the phone to try and save a technician visit. Technician's visit NIS 260 excludes materials and labor.
Electra !!! Haven't you heard what happened eagerly when she started giving service shit? Where exactly are you going from here? Why are you displaying a Korean refrigerator in the store and pushing a Mexican home with doors that need to be dismantled? How a fridge breaks down after two years and there is not even a phone tutorial.
I decided to buy a new fridge. If such a responsibility who needs enemies.

I and my mother have different Electra products. Very much like the service their customers, always provide timely and efficient response in a short time. We are very satisfied with the quality products, have been with us for many years and there are no problems

Highly recommended air conditioner !!!
, Too bad it only survived half a year until the first glitch.
, Poor customer service
Unprofessional technicians
The Bottom Line...
End of August two weeks without air conditioning !!!

10/10
When you need to break up, then comes

Facial service Air conditioner technician did not arrive and did not call customer service just pass a number and do not know where the service horror technician has no words to say.

Shit society, are not willing to provide the responsibility they promised, stay away better to buy a tornado !!!

Unbelievable. Half year air conditioner not working.
Trying to call the service for two weeks only leaves messages no one returns.
A complaint has been sent to the Associate. Immediately return. Fit a technician for another 11 days. Between 12 and 2. Of course no technician arrived. And you can't talk to the service. Never Electra.

Shocking service and failing technology. Just disconnect you again and again inside. Do not make this mistake and fix Electra alive.

Two new central mini air conditioners, one not a refrigerator and one not turned on
The record is high, but a service man will only be there for another week

We have a saucer dishwasher that is your responsibility. Although the service is provided by Plrum, you are not exempt from responsibility for the quality / level of service.
Let's start with the fact that the service center is almost impossible to reach. You have to wait for a repeat call, which doesn't always come ...
The following is the dangling (or the mask of anguish ...):
After responding after a few days of leaving messages to "Plrum", a technician service was scheduled for 23.4.17 and I canceled an appointment, informing me that the technician was postponed to 24.4.17. The technician arrived and could not handle the malfunction.
A technician who arrived on 1.5.17 came with an incorrect card.
I was told from the card company from overseas.
Speaking to the hotline, the card says the card comes from a local branch and not from abroad.
Today, 22.5.17, a technician arrived with a card with a different SKU from the original card.
The third time we spend half a day, the third time the dishwasher is disassembled (which creates wear and tear in the cabinet due to over-decomposition) and still fine with no solution!
It is unlikely to receive such poor and poor service.
I will ask for an immediate solution, including extending the warranty and compensation for your faulty conduct (of course I have no claims against the technicians, who have no part in the conduct of the company)
I reserve the right to sue for all possible remedies, including a lawsuit against your company.

Electra turned to a shit-won service!
I bought a mixer and the store was not the part of the blender, send you to Electra service and where you explain that you do not deal with parts, now you look for someone to help you ..

worse than electra no company advise not to deal with them. sheer DECEPTION !!!!

Warning !!! - Do not believe the sellers in electrical warehouses in Raanana, nice until after the transaction is paid - they will guarantee you a maximum of five business days and then it will turn out that the product is not in stock at all or there was a registration error at the branch
I bought a refrigerator on 5/10/2020 for 12000 NIS and to this day (15 days) I have not received it after clearing with the supplier - there is not it
! In general in stock and not expected to arrive because of this we purchased an additional temporary refrigerator try to get them on the phone - shame do not pray with their smiles

highly recommend! We have already had a good few years in Electra's air conditioners, both service and quality air conditioner and its cleanness and excellent ease! Finally a company you can count on!

in her
Unfortunately only the name remains.
Very poor service.
There is simply no one to talk to, even the "alleged" service on WhatsApp is completely coincidental.
I already got to start chatting with them at ten in the morning and get a silly answer in the afternoon.
Corona or not Corona, many centers have moved to process from home, but there are those with whom to process.
In Electra not at all.
You will know our entire loss, but in the future you will be hurt.
You should have insisted on getting 5 stars from each customer.

Hi, I wanted to recommend Electra's products. I also have a stove, a stove, a mixer and a Sautar kettle, as it has been for years and I am very pleased !! And their service - courteous and available !!

We have Electra air conditioners throughout the house and are very satisfied. The air conditioner is quite quiet. Refrigerator and heater relatively quickly. Without incident

Excellent product, fridge in summer and heater in winter

Customer Service One of the strongest in Israel! I had a malfunction with the air conditioner and the girl from the customer service, Natalie, was so kind and patient, solved the problems with ease and professionalism!
Thank you! (:

Altcara Service Elevators Really Worse A Whole Building A Week A Day Without an Elevator Every Time and When It Comes It is a panel or engine problem every time an excuse in the building lives older and disabled people and people with disabilities and families with children inviting firefighters or an ambulance to release them at all And all Electra executives will teach your technicians to give correct answers and be knowledgeable

A trash can service, the same malfunction - a technician shows up, a technician arrives without parts, although a description of the problem can be described, several times promise to return to me and not return. The main thing about the pending jingle boasts their "great" service.

AMAZING PRODUCT! Very happy with this AC - it's very quiet, reasonably priced and does the job!

I contacted through the site and through Facebook and came back to me that day with an answer

Very polar attitude. On the one hand, a flattering and empathetic service of service personnel on the telephone front, and most often dedicated and professional technicians. But ... when the problem comes to managers, blatant and even false attitude. I have evidence of such a reference from the Department of Special Works, which created an upheaval in my original positive opinion of the company.

Unreliable customer service I have an air conditioner on me Im warranty for 7 years and they underestimate the customer evasive do not come back after a lot of messages and emails in short Do not buy more Electra products

Bad customer service. Unable to get service despite long wait on line. If you know that this is a "hot" period that will strengthen the focus ...

bad service!!! bad product!!! (RELAX portable air conditioner) as its opposite name! Noisy, liquid and comes with a pipe that is not long enough to reach the window. Cost 2250 NIS, quite a bit for a bad weight that does not work ... Do not buy products from this damn friend. Waiting for two weeks for a representative to get back to me ...

We sold used TV and did not say, currently the TV is not working after being used for a few days and Maas is not working, service under all criticism, filters and continue to lie and in addition are not ready to return the money or change to a new TV

I ordered a washing machine at the Petah Tikva branch. After 7 days of work I called to find out what about delivery and it became clear to me that they did not place an order and also say that a model is no longer in stock. I was offered another model and in my opinion not equivalent at the same price and another 7 days delivery. Do not recommend shopping in this place.

Good air conditioners but poor customer service.
I had a malfunction in the air conditioner, arrived technicians treated the malfunction but left the ceiling of the bath open and said that the service would call us and adjust a service to close the ceiling.
Needless to say, they have not returned from service and since a week and a half I have been calling every day to coordinate and tell me that they will come back to me by the end of the day and no one comes back. In the meantime, I can't use the children's shower because the ceiling is cold.
Very disappointing that this is Electra's service ... I'm done with this company

Unfortunately, the level of professionalism and service is very inconsistent with what is expected of such a company. I had a malfunction in the air conditioner that was perfectly normal, a technician came in, could not fix it, disconnected the air conditioner and left. Then came another technician, supposedly corrected, the next day stopped working air conditioner completely. Another technician was supposed to arrive - I waited for him all day, finally called at 19:30 and said he could not make it today and would coordinate with me for next week. Just a disgrace of service. Not only do they not repair, destroy and do not come to repair.

Horror. This is the word that can be defined by this company.
We purchased a multi-air conditioner from Elco three years ago after half a year the technician who arrived did not cool down and convinced the air conditioners we were convinced. Unfortunately every few months we hire a technician, either the air conditioner does not cool (in summer) or it does not heat (in winter) all the technicians have been with us none of them find the problem (make claims underground) and for them there is no problem at all. Air conditioner on 17 temperature power with the highest air intensity, in a room 25 degrees and "no problem" .. Do not approach under any circumstances.

We have been a long-time customer for a number of years, and recently we have acquired a mixer and the dedicated and immediate treatment was over and over. Highly recommend

After two washing machines and air conditioner. Not recommended at all.Products break down relatively quickly.
It's better to go on a higher level. This is not the merchandise that used to be. The washing machine broke up after 4 years. The air conditioner is noisy after two and a half years ...

Unequivocally do not buy Electra air conditioners
Also spoil
And for several days now the service phone has not been answered
Leave a message and no one comes back

On a cold rainy day in the winter the record says that due to the hot days the waiting time is long