benny S

Review of Electra Consumer Products Ltd

Stay away from them like Corona, the most horrible...

Stay away from them like Corona, the most horrible and false and low quality service you can get

ECP1000 We had a problem with a water bar model, the cold water facility does not cool down and fills up, calls them on 23/9 A girl named Reut explains to me that this is a very common fault from experience can be fixed by a technician instead if renewed subscription and warranty Vivi filters for two years) and most importantly she explained to me verbatim that if it can not be fixed instead the whole bar will be replaced after a few days for a completely refurbished bar.
On 9/29 a technician came, of course he could not fix it on the spot, and told me verbatim that the bar must be replaced for a whole or a brand new bar and opened a call to the company to get back to me after a day or two. Waiting 38 minutes on the nest, explaining the situation to them (no water in the bar with 2 small children etc ...) and explaining to me that another technician will come to take the bar to fix it in the lab and return it! When I explain to her that this is really not what I was told in the first call when I renewed the subscription she put me on hold and hung up the call for me! Goes back to them this time as a brand new customer, of course they answer me after a minute and explain again to a girl named Eitanat the situation and apologize for the situation and say that today on October 11th they will bring me a new device and everything will be sent to me in a message etc .... Named Miri does not know any of the problems (each time I was supposed to explain everything to them again, playing the card of despair) and tells me that after clarification she may be able to bring a technician to take the device for repair and of course not replace it with a refurbished device as promised.
Finally, Electra operates as in the market and as a result I want to cancel a subscription and return everything to them and wait for the call of a customer service manager to cancel a subscription. I never write an opinion but this time a company that makes fun of its customers in such a sensitive period