Horrible service. I ordered online and the product...

Horrible service. I ordered online and the product arrived within a week. Excellent so far, but the product arrived broken. Henceforth service can not be achieved. First of all don't answer the phone even for an hour! Then don't reply to the email from the site! The parent company rolls it out on the importer ... Charge money from the account, including shipping but answering is not ... shame and disgrace. I would welcome an invitation to tax service from 23/3 201 187 182