Strong complaints about Electra Company!

Strong complaints about Electra Company!
1.) Two months ago I repaired the refrigerator by a technician who came to me and exchanged an e-card for me and the fridge did not drip for me for two months until the beginning of this week and today a technician came to me and opened the block in the main tube in the refrigerator claiming that everything is fine even though I no longer believe you and not the technician The problem may be repeated
2.) and that you refuse to give me a new refrigerator at no cost
3.) And in my conversation with a representative whose name was Shovel, she spoke to me more impatiently that she at worst advised me to buy a new refrigerator if God forbid the problem came back and also recommended that I call another technician to fix the problem again if and when it came back and I deliberately asked her more personally What she would do on my behalf as a customer then she told me she would buy a new electrical product as if my money was growing on the trees and told me more: "I will not continue to talk to you about my personal things because I also have more incoming calls and I delay calls and I will not Can give you a manager call not because you deserve it and if you come and shout it will be your responsibility and do what you Want on my part "
4.) That you and the representative in the hotline refuse to give me a manager's call about all your conduct
5.) And the wait time is sometimes longer than usual
6.) And the refrigerator technician was talking on the phone when I was at home and it really annoyed me that he was talking on the phone when I was at home and said that everything was fine with the refrigerator and he said to me: "We do not supply a new refrigerator at no cost and go to the store where you bought the refrigerator" even though he did not answer the call center Her representative told me: "I'm sorry he doesn't answer me because he is at the customer's house"
7.) And another representative at the hotline told me: "The representative is right. Don't talk to her about personal things and until 5:00 pm a senior technician and technician will not contact you and no refrigerator will be offered to you, and so Electra also decided" and I did not intend to speak with a representative About personal things but I asked her what she would do as a client like me because all of you customers and you are also prohibited from giving up any responsibility !!!!! You have neither heart nor conscience !!!!