I have insurance for my dog. I have asked repeated...

I have insurance for my dog. I have asked repeatedly that my contract be mailed to me, it has never been done. I then had a skin problem with my dog, she made an allergy so I went to the veto and 280 bill. So I sent the papers to be reimbursed. There I am told that there is a 60-day deficiency. And there I look at my dates of contract signing etc.resultat deadline exceeded by several days but yet no refund. Big scam!