David McDavid Honda Reviews

Great service department, accurate timing given for when they believe your vehicle will be fixed.

I've always had outstanding service here! One time I waited for 3 hours for an oil change. I was upset until they completely waived my service fee! They know how to take care of their customers!

The sales associate was great. However, I'm disappointed in how this dealership tacks on what are supposed to be "optional" items without giving you the choice of whether you want them or not. I understand that's pretty normal for dealerships anymore though.

Great service! Youness Jirani and Musad were very helpful!

Great customer service and very friendly staff. Aaron Rochell worked with us and was very helpful as well as knowledgeable about the cars and services they offered.

Berkley is the best service adviser I have ever had. We have two Hondas (one that I drive and one that my son drives). I take them both into Berkley. She goes above and beyond to make sure both cars are safe and working well, which is something I truly appreciate since my son just recently got his drivers license. She works to get me a fair price for my services and honors any warranties that I have. She is extremely attentive to detail, such as ensuring that my car has been washed and is clean when she returns it to me. I will continue to use David McDavid Honda as long as Berkley works there.

Value for money.The service issue was resolved in a professional manner.

Poor Customer service. They commit a lot but moves to the new customer after the Sales process is complete. After-sales requirement and maintenance is absolutely on to the customer to follow-up and there exist no mechanism to improve Customer experience. Avoid if you can

They treat you well when they sell the car. They make you buy all different kinds of packages such as extended warranty, dent repair , exterior and interior protection. But when you try to use these packages , they do all that they can to make you pay.

My service manager Tony was great. He went through the work that I needed quickly, texted me with updates along the way and washed my car. Sweet.

Great service, definitely recommended. Andy T is the guy to go to for sure!

Ask for andy t.. Listens to concerns and genuinely cares about the customer. A+ service

Completely satisfied with the service done, though its a first service. I hope it will be the same experience going forward.. :)

Eric Delgado and anyone I've ran across in service always takes great care of me!

Drop off quick and easy. Everyone in a mask and social distancing apparent. Almost all contact done via phone and estimate was spot on and approved online before work done. Loved it . Will bring my car back again.

Bought my first honda from Mcdavid Honda of Frisco and completely recommend it to anyone looking for a Honda! Great service and I was in and out within 1 hour with a great buy. Mohammed Masud was amazing and answered all my questions! Definitely request him when looking at Mcdavid Honda of Frisco.

Wonderful service, and they aren't pushy. The service adbisirs are awesome!

Always a great after sale customer service. Attention to details and a complete update on what maintenance was performed is unparalleled

Went for my crv shift lever knob replacement.. Dylan Flatt helped me with that.. he is an awesome guy.. did it like in 30 min!! great customer service!!

Very pleased with the service esp with the help of Mr Amid. From the moment we came in to the building to purchasing our car, he remained very professional and very accommodating. He made sure that we were happy at the end of our business. Thanks so much Mr.Amid.

I took my crv to get an airbag recall fixed. I was very pleased with my service! The service advisor was helpful, handled the rental car bills before I even got there, and got into my car within 10 minutes of showing up to pick up my car!

Excellent service, and the prices are always very reasonable. Nice facility, even now when it's undergoing some construction to expand. Shuttle service is also very helpful, for locations within 10 miles of their location. Highly recommend!

I needed a part was crucial to my safety on the road, and I called the day before Christmas Eve so make sure what time they would be open for me pick it up. I drove all the way from Arlington to Frisco for a 14 dollar part that let's my brake lights work, only to find out that they decided to 3 hours before they advertised. Quite disappointed.

Erick Hernandez is great. He is very responsive and informative when dealing with car repairs for my car.

Great service! Very efficient! Considerate of my time! Very professional! Great Service!

I had a great experience leasing a car here. Both Michael and Camden went above and beyond.

Horrible service, waited an hour to test drive a car!

Every car on the lot has 1700 to 2500 dollars worth of worthless add-ons pasted on the windshield. Got back in our vehicle and went Toyota shopping. Good lord DMcD, who does that anymore? If a dealer will do that to get an advantage on it's shoppers, what else will it do?.. *EDIT AFTER READING RESPONSE* If you want to earn my business, get those add ons off your cars. By the way, went to Longo Toyota. No add ons.

Great dealership! Recommend it to anyone who wants to buy a Honda. Taylor was very knowledgeable and always smiled to his customers no matter how busy he is (this place was full of customers when I was there). Got our 2015 new CRV and love this car.

Excellent service. They were very attentive to my issue and made sure it was resolved to my satisfaction. I would not hesitate to continue my Honda service at David McDavid Honda of Frisco.

I have used the same service advisor at McDavid's for years. He always is courteous and helpful. He explains needed repairs and points out the most important. The work needed was done as quickly as possible and in a professional manner. Though my vehicle was purchased from another dealer, I will take to McDavid's as long as I am able.

Great place. A lot of people willing to help at any moment

was having trouble with my tire and my service pro devon was patient professional and helped me through the process i was an a priority thats service he was excellent so if you need service requests him you will not leave confused keep it up devon

Very poor customer service... long wait times... better to avoid this place.....

Love this place. Staff are very friendly and professional.

The customer service here was amazing! Brandon helped me pick out the perfect car for me and made sure I left happy. Thank you Guys! For anyone looking for a car ask for Brandon Trammell, he s the best!

David McDavid Honda of Frisco provided me with a top-notch car buying experience. The friendliness of the entire staff that i came into contact with was welcoming. They were patient with me as I perused through used cars and new cars. I never felt pressured or talked to like a used car salesman trying to tell me what I wanted to do. I was very pleased with my purchase of a new Honda Civic Hybrid. I would highly recommend this dealership to anyone else.

ithank you to all the professional team who
Made my recent repair go as seemless as possible. Whether a greeter or courtesy driver or service manager!!!

Had a wonderful experience with Marissa & the service departments. It was slightly delayed from time I purchased vehicle to when I got the part fixed, but everyone was very kind! They even washed my car which was great, except my rear license plate light fell out & I just pushed it back in.

Buying a new Accord and I'm so glad I drove out here from Denton. Everyone is so nice and I didn't feel pressured at all. Ask for Dungy!

new car purchase 3/12/2016 From awesome salesman-great experience when trying to get the purchase. Took vehicle back to get plates installed a few weeks later and that is when the service experience went down. I waited over 30minutes to be assisted as I waited in the bay outside my cars and saw car after being helped. FInally, I complained and was assisted and basically told it was my fault for being ignored as I should have said something, 1 week later, I noticed bubbles on my tint so I took it back to get it retinted and was assured it would take appx. 5 hours. No calls that day, I finally called and was told it would be done soon, I arrived at dealer at 330pm and after 5pm still no vehicle. I spoke to Julian in service and was advised it was finishing up. I go the car back rushed, car was wet and was told by Julian that it was all good as he checked it. I got home and all trim by doors was cut and scratched, tint had large bubbles and dirt and trunk refinish and back light was scratched. I called and was told to go back that Monday. I dropped off after going over all damage with Julian and manager and was assured all would be repaired, 2 wks later I go 1 call and I have called several times for updates since no one is calling and finally was told that all was good but scratches were not able to be removed and they wanted me to go and see if I was ok with scratches on car if wanted them to repaint. 2wks later, that is about the time I have had my car with less then 800mi, I called general manager Sonia and waiting a callback. I will not accept a damaged repainted car or car that is not the way I left it. Please make sure you check your cars prior to leaving their bay so that you do not go through what I am currently going through. I will update once general manager calls me.

Great customer service! We purchased a vehicle from Marquis, salesperson, and he did a fantastic job of explaining everything clearly --. including all fees, taxes, etc. --, processing the paperwork quickly and doing so with NO upselling! (We are not the upselling kind of people.) The price in their online email ad was exactly what we paid for the vehicle. Joshua, financial services, quickly and pleasantly explained all additional options and it took him no time to process the loan paperwork.

The was the first time I enjoyed buying a vehicle... and I've bought many, many cars from many different dealerships.

Mike was so helpful in understanding the pricing and provided complete details.
Thanks Mike for your help .

Tried to charge me 175.00 for oil change , tire rotation and new wiper blades when I specifically ordered them separately. Tad rectified it back down to the 92.00 I was expecting. I get in my car and two unmarked white pills are sitting in my driver seat so I took them back in to the cashiers and then tracked Tad back down for my inspection report that wasn't in my car. Turns out it's sent via txt now. First time Honda owner and first time getting it serviced. Now I know what to expect.

Same day - Updating to 4 stars due to GM Sonya who called same day to apologize, the unmarked pills were vitamin c pills a valet had in his pocket that accidentally fell out. Sonja spoke with the man and assured me she understood the danger that could have been in the situation and I appreciated the call. I'll give them another try in the future

I went to purchase a car (CRV) and my sells rep was very personable and created a friendly, relaxed atmosphere.

JP Kinman took such wonderful care of my son and I at David McDavid Honda in Frisco! What a fabulous purchasing experience he created! They had just what I was looking for, the fabulous new 2017 Civic Sport in the color I wanted! I would highly recommend him and this Honda dealership he manages to anyone looking for a Honda! It was easy; and, I got such a great deal! I will recommend this dealership to my family and friends because of JP! Also Kayla Moreno handled my special parts request. She has also been professional, helpful, and made herself available and helped every step of the way, just like JP! I recommend them 100%!

Satisfied with service and call from manager Sonia regarding experience, she was nice and I can go back again this service center for my another car .

Verry great personale a verry peacefull place to buy a car love the service they provide

I had a great experience working with Charles Warner as my salesman here. He and everyone else who helped me did a fantastic job. I had never bought a car before or made any sort of investment this big. They walked me through the process, were very reassuring, and made sure all my paranoid questions were answered. Walked out a very happy person with a great deal on a great car!

The sales process for a car was efficient, but thats where the good customer service ended. I walked in and purchased the car on the spot. They make the close of the sale simple and fast, but the followup was horrendous. They never gave us paperwork for our financing and we did not receive the certification of our Certified Pre-owned. We have had the car for about 6 weeks now and essentially we don't feel like we own the car because they have still have yet to pick up my phone calls or give me a call back.

Today I had a very nice experience and appreciated Derek who helped me being very polite and explaining what was done.
It has nothing to do with Derek or the service that was given but I can t understand why something under the bottom of my car that came unscrewed and came off would not be covered as I didn t even know the problem I had until 2 days before it came off when there was
A slight scraping noise when going over some ,not all bumps.
I guess you can see from
My file I have had few bad experiences with this Honda in the last 6-10 months. One being I had 3 incidences with squirrels or critters of some kind eating all the soy off of my wires(3 times in 10
Months . 2 happened within 1 week of each other) that cost me $1500 for the three because that also was not covered. Then last week my windshield had to be replaced because the wiper became unhooked and hit windshield cracking it. Then This Weekend had the pan under car come unscrewed and fall off. My daughter Pam has leased many Honda s from you and one from Lute Riley snd never had a problem. My son in law Ray Lewis has leased several, one just a few months ago. No problems. Could my particular Honda be a Lemon?. I am retired and on a fixed income and am afraid to get another Honda. I just can t understand All the problems I have had to pay out of pocket.$2000 in 1 year. I have always heard Honda s are so great and reliable with very few problems and guess I am a bit discouraged at having so many. Thanks for listening to my concerns. My Lease is up In December this year and I don t know what to do about getting another.

The shopping experience was smooth and lightning fast! I was surprised I was able to get a car in under 3 hrs, and they even brought the vehicle to my house! Excellent service by James Brown and Melvin from finance!

I worked with David Yi to purchase my new car, he was quick and easy to deal with. He gave me the price and offered whatever he can right away, unlike other dealerships where people just go back and forth with their managers.
He encouraged me to experience other dealerships and get a price quote form other's to make a comfortable purchase, even though I may save couple hundreds from buying it from other dealership i just felt comfortable buying it from them.

We closed the deal pretty quick, the accessories sales people are very professional they explained what I can buy and benefits, they didn't tried to lure me or scared of what if i don't do it. I kind of like that approach.

Keeping in mind dealerships and salesman are in the profession of earning business, my experience in buying the car is good with McDavid Honda of Frisco.

I would recommend McDavid Honda of Frisco to anyone and try David Yi, I felt he is very honest.

A huge shout-out and thanks to Doug White at David McDavid Honda of Frisco for helping us find the perfect Accord. If you're in the market for a Honda, do yourself a favor and go see Doug. Best car buying experience we've ever had. Thanks Doug!!!

Gabrial was fantastic and provided excellent service!!

Great Customer Service and Inventory Selection. Very happy with my New Purchase!

Thank you for taking care of my vehicle under my warranty protection program.. and sending a driver to my home to pick me up when my vehicle was ready. Everything went very smoothly . Again Thank you

Tod was very knowledgeable, as well as courteous. He did his best to get our dead battery replaced quickly on a very busy Friday afternoon prior to a holiday.

I made an appointment on line. Received several reminders via email. My service rep Chuck Pullen got me in right away even though I arrived a little early. My car was finished before his estimated completion time even though it was a few days before Christmas. Chuck is very personable and polite. I didn't feel rushed. He answered all my questions. My car required a minimum of work, which bolsters my sense of the dealership's honesty and integrity. I love the fresh-popped popcorn in the lobby, the fresh orange, everyone being so nice. I'm very happy I bought my Honda CRV at David McDavid of Frisco even though I've tended to avoid dealerships when buying cars since I never buy new ones. I'm happy with my certified pre-owned, and I really like my service rep Chuck Pullen. Since my last car was a used Saab purchased 10 years ago at Sewell (the only other car purchased from a dealership), I know what good service looks like, and this is it. Thanks, Chuck Pullen and David McDavid!

I've been to a lot of dealerships and garages in my lifetime and most fall short, but I've found a gem in David McDavid Honda. Not only does their shop do excellent work but their customer service is outstanding. They treat me as if I'm the only customer they have and want to wow me every time. Recently, I had some difficulties with my car and one of their service consultants, C.J., was amazing. He listened, he was patient and he went above and beyond what the circumstances called for. I not only felt valued as a customer but I was confident that my car would be well taken care of. I don't often use this word in relation to car repair, but I trust C.J. and I trust David McDavid Honda.

Really nice experience to work with marquis he was so patient till the end in explaining all the details of my vehicle. He is such a wonderful person to work with.

I left my 2019 CRV at the David McDavid service department at 3pm on a Friday not knowing what to expect. Before I arrived back at my house, the service agent called me to let me know they had diagnosed the problem and it would be repaired that day. I could either pick it up right at closing or in the morning. My wife and i were very impressed!

Garrett in the Used car department has changed us! We have had several previous horrible experiences and he did EVERYTHING to make sure we were treated honestly and respectfully. He addressed and managed ALL of our issues. If it weren't for him, we would not be walking away with our lovely Honda Accord. Thank you Garrett for taking such good care of us, for being honest & straightforward!

Scheduled service for 8am oil change and at 9:45 left when my car was not even looked at yet. Why have an appointment if you have to sit and wait all day anyway. Horrible service.

Tony Rodriguez at David McDavid Honda of Frisco was awesome! He was punctual and attentive to what we needed for our Pilot. We were in and out with everything taken care of in a very short period of time. I will continue to work directly with Tony each time I bring our Honda's in for service.

Bait-and-switch anyone?

Went in, they appraised my trade, we negotiated and then what-do-you-know the car I'm trying to buy had already been sold. Find it hard to believe they overlooked this minor detail.

Car battery changed to new but still having problems and tire pressure they dont check.

We have purchased three cars from DMH. They work diligently to make the car buying experience as quick and effortless as possible. With our most recent purchase, Chad helped us find a vehicle and got us out the door with it in under 2 hours. However, this most recent purchase also required a significant bit of follow through--which could have been easily avoided--and Garret Elkins really came through for us.

First of all, our service rep, Dylan Flatt, was exceptional! He took great care of us and did everything he could to make our experience a positive one. But he could do very little about David McDavid's lack of customer support and standing behind their products.

We purchased our 15 Honda Odyssey from this dealership in July of 18 with about 37K miles. We changed the oil with synthetic about every 8K miles one change at 45k and another at 53K (we have receipts to prove this). In September 19 the check engine light started flashing - 60K miles.

We immediately contacted Honda and had the vehicle towed to David McDavid. The master mechanic stated that the Maintenance Minder (MM) was registering a negative 10K reading and the cylinders look like the oil hadn t been changed since we purchased the vehicle, but we had the oil changed 7K miles prior to this incident. This indicates that the MM wasn t reset.

We told them we could prove we had the oil changed regularly and the type of oil, but they didn t want to see our evidence. They refused to consider it!

They did offer to pay half of the cost to replace the piston rings and for that I give them a star for that. The other star is our service rep - I will give him 5 stars for for his service alone.

We drove and maintained our prior Honda Odyssey that we traded in for our current one the exact same way and never any carbon build-up issues.

This Honda is a pre-certified vehicle purchased a little over a year ago and we acquired the expensive bumper-to-bumper warranty for this very reason.

These issues were clearly pre-existing conditions that should be covered either by the extended warranty or the pre-certification.

We got also push-back from Honda on covering the battery when it died after owning the vehicle for only two weeks! Honda refused to pay for the new battery. The technician finally relented and said he would pay for it out of his own pocket.

This lack of customer support seems to be a pattern with David McDavid Honda. David McDavid just lost a customer.

UPDATE: I spoke with the service manager, Collin Baker, who went over what should have been explained to me while we were going through this. It's basically a corporate not a dealership issue. Honda America knows about this defect in the fuel efficiency system and, due to lawsuits, does cover certain models/years - unfortunately, not our vehicle.

I can only increase the rating to 3 stars because our experience with the service department was so bad and we were made to feel like we were at fault.

Best customer service you can get ! I bought my first vehicle here and my sales person was Glenn Pate and he was awesome , the dude gave me the best customer service I have ever received!! He show me all the numbers right and was very knowledgeable on everything from the car features all the way to the financing. Very professional salesmen, and he always has a smile on his face. If you do go here Glenn is the man to do business with !

High turn over rate. Went in for them to fix two recalls. They left my door panel loose had to go back in for them to fix that, and it's not how it was before I went in. Also discovered they took off two panel covers in the cargo area and didn't correctly attach those. I called the service department to tell the guy Greg what had happened. I just really felt like he just blew off the situation...Talked to sales guy Michael Davis and his fiance manager about trading our current vehicle in for something brand new. They stated they would give us a call on Monday to see what they could do. Never got a call, Micheal sent a text saying " Let him know if there is anything else he can do for us". My answer to that question is, if you're going to be customer service, be customer service. If you don't like your job then quit. Every customer deserves EXCELLENT SERVICE. Not Monobuttockular service.

I ve always had good experiences here. The place is clean, people are friendly, and I ve never had them try to up sell me. Very fair overall and the best dealership service department in Dallas.

I had a great experience at David McDavid Honda of Frisco. Our sales associate, Zane Stapp, was very organized and informative, and he made the whole process run smoothly. I would definitely recommend both this dealership and Zane to others!

I recently bought a Honda Civic from Aaron Rochell. He was extremely helpful, courteous and informative during the selling and purchasing process. Aaron made my vehicle purchase experience a pleasant one unlike other places I have been. I like the way David McDavid does business and in particular, I appreciated Aaron's customer service orientation. I will certainly go back when I'm in the market for another vehicle.

BEST car buying experience ever. Fahad was an AWESOME salesman. Melvin in F&I was fantastic!

Top 5 star in every way.

Derrick did a great job following up and keeping me informed!

I had a poor experience at my local dealer so I called fiasco Honda and asked them for the car and price I wanted and they said yes and come on over. I thought I would get there and have the same old hassle I just went through. They honored their price and even gave me more extras then I was getting with the other dealership for the price. No hassel. Agreat experience and even delivered the car to my home. Thnaks Barbara Bates

My brother and I recently leased a Van and wanted to avoid all the back and fourth hassle that one has to go with sales. We reached out to Sonia Heredia the GM to make an appointment, who is an absolutely amazing and professional person. She heard all of our needs and requirements that we were looking for in a Van with the price line range my brother and I were committed to. She introduce us to Devood who helped us finding the right car we needed with all the features that we were looking for. I also like to recognize JP Kinman who stepped in to help us sort through our deal while Sonia was in another meeting .

Ultimately, my brother and I had a great experience yet avoiding all the back and fourth sales pitch thanks to Sonia & JP for hearing us out and meeting our needs!

Again, just want to say Sonia your just awesome and thank you!!

My experience purchasing a vehicle at David McDavid Honda of Frisco was easy and to the point! There wasn t any back and forth with the numbers. I left their happy with the price I paid for my vehicle. Their customer service was outstanding!!!

Ask for Jeremy!

Won't trust my Ridgeline to be serviced by anyone else.

Excellent customer service by A.J.

Thanks, will return in the future..!!!

Everything first class, service department very informative and friendly