David McDavid Honda Reviews

Service Date: August 18, 2020
Vehicle: 2011 Honda CRV AWD
Service Advisor: Derick Heckel

I highly recommend David McDavid Honda for automotive servicing. On arrival, their check in is smooth and efficient, confirming service needs and any other issues that may have come up.

Their contact during service to let you know progress and point out other potential issues needing attention is top of game.

Checkout is offered electronically so that your service review is quick and you are on your way.

Derick Heckel is a credit to their service organization in keeping the Customer informed on progress of their car through their shop.

The new Customer Care Center is clean and comfortable and they continue to offer shuttle service.

I am a committed and very satisfied Customer.

Mike Antoniazzi

We just purchased a 2013 Accord from David McDavid of Frisco this week. The sales team was very professional, courteous and easy to work with. I definitely recommend David McDavid of Frisco to our friends and family.

Chris Torres, our salesman, was very patient and listened to our needs. We attended the new car owner orientation and everyone in the dealership definitely tried their best to take good care of their customers.

Sincerely

Gordon Ngo

Excellent service from James and with Finance. All was ready when I arrived and taken care.

Thank you for great service.

Got an Odyssey today and VERY IMPRESSED with Mosaab!!! Thank you!

Bought my daughter's 1st car (2010 Civic Ex-L Certified) from Jay Eiss & Aaron Rochell yesterday after having them go through pretty much every Honda on test drives with her & I in the last 3 days. We got a great car & deal! TY guys!!!

Service was excellent! They told care of everything quickly!
The work was performed very well and quickly!
Service Contact was Dillon, and he was excellent! Solid Dealer!

Took my new car in for its first service and had to wait forever then on the way home the tire pressure sign comes on. I discover the rear tires are actually overinflated! I wish they would have just left them alone. The people are nice but it's obvious they were too busy and the wait is way too long for routine service.

The fact that you sold me a $400.00 entertainment center for $2000, notwithstanding, it was an excellent experience.

The staff here is awesome! They make you feel like they truly care about your vehicle & your safety.

I would give 5 star for James Brown very much impressed the way he handle customer and give all the option with in the budget. I would recommend my friends if you buying car best option will be going Mcdavid frisco meet Mr.James Brown.

Once again thanks to James for getting good deal

I have been taking my Honda Pilot into McDavid Honda for all maintenance since we moved to Texas three years ago. This is a busy dealership, and I am always amazed how well they do keeping everything on track. I love how my service advisor, Charles Hart, always looks for ways to help make every appointment easy.

I learned alot going over my paperwork at home...taxes were charged on the original price of the car and not the negotiated cost...things we were told would be included with the service contract were charged separately... other things do not make sense and like I said these mistakes will not be made again. I will be calling the BBB and letting everyone I know that this business pads the financing to their monetary gain

Great service and great prices. Really liked working with Gina in pre-owned cars and Cooper over the internet when thinking about a new car. Would highly recommend.

Recently went to McDavid Honda to buy a 2016 Civic for my son. Had a unique set of circumstances related to how we wanted to make the deal, what we could afford, etc. Keith Burr and everyone we worked with went above and beyond to make it happen for us. Keith clearly demonstrated that he was "for us" throughout the process. There is a reason we are repeat customers at McDavid.

Sergio was amazing!!!! I was traveling from Arizona for the holidays, and my battery kept dying. To make sure I made it home safely, Sergio not only replaced my battery but checked all of my car bumper to bumper. There were a couple of other things to tend do being that my car was 3 years old. All was taken care of in about an hour.

I made it home safe with no worries!!!!
Thank you for caring about my safety!!!!

I reached at 7 pm, on Tuesday 9th Jan, and asked to check the noise coming from brakes.
Even though they close at 8 and the service
center was looking wide open with plenty of
staff, the gentlemen advised that they close
at 7 and for next visit I needed an appointment.

Will not recommend.

Great service. Comfortable ambience for customers. Overall a very nice dealership.

Masud made the experience quick and painless. No BS and I got exactly what I was looking for. Definitely recommend Masud and David McDavid.

David McDavid made my first car buying experience in 14 years the best ever! From the test drive to the financing, it was so easy and stress free. I highly recommend them to all of my family and friends.

The staff at David McDavid Honda of Frisco made the process of buying our new Honda Odyssey simple and enjoyable. Serghei was patient, knowledgeable and a good sounding-board as our family worked through the process of selecting the right car. We don't buy cars often (every 4 - 5 years), but we will be sure to return to David McDavid again when we do!

Worst experience ever! Agreed to a price over email, when we got to the dealership he didn't honor the price and wasted 3 hours. Sales folks are not friendly. Don't waste your time!

Mike Rowe is courteous, timely, and informative. Very thankful he serviced me!

I had a great experience working with James Brown at David McDavid Honda of Frisco! He was very friendly and helpful throughout the process of buying my first car.

As always the service department does a great job of taking care of me and my car.

Absolutely terrible customer service with zero follow up. I had a 10:30am appointment for a new KEY FOB, yes, that means cutting a new key and programming the fob to my car. At 12:30p I texted my service rep (as instructed) asking for an ETA - I heard nothing. 1:06pm I called for a status update and was put on hold for 22 minutes, hung up and called back waiting on hold for 11 minutes to find out there is not a manager on site on a Saturday, once they could find my service rep he informed me my car hadn t even been brought back for service yet. I picked my car up at 1:30p and left, without a promised 2 hour time window for a key fob. I recommend never having your car serviced here, and don t even think about buying or leasing from this location - scam after scam.

Mike Hood was excellent. The service dept loaned me a 2017 Civic ex (which I am purchasing at this very moment from David Bayat). Service depart pricing was below other places I called. I am very please with the service department and New Car Sales.

Very helpful, fast and professional service. Would definitely take my Honda back for service

Bought a 2017 Honda Civic Touring Sedan on Sunday and my experience was truly amazing. The sales staff never pressured me at any time and on my first trip to the dealership we did not even discuss pricing. I told the salesman Noe I was going to wait 1 week to make my decision and he respected that and offered to give me a call in a week when I was ready. Despite this, I chose to make my decision later that evening and called the sales manager to speak over the phone. I told him what I wanted to pay monthly for the car and he said he would call me back after crunching the numbers. He called back shortly thereafter with a far better deal than I asked for and I couldn't turn it down. The dealership gave me a fair price on my trade-in which was 9 years old and Mo in the finance department helped me get a far better rate on my loan than the dealership was offering themselves. The staff was very knowledgeable and friendly and I would definitely recommend them to any friends or family. A+ experience

I had a great experience buying a Honda Odyssey today from Lexie. I had to drive 2 hrs to get to the dealership so I needed things to go as quickly and efficiently as possible. Lexie delivered on both. She called me yesterday,insuring she had all necessary documents to get paperwork done beforehand. It's a huge dealership so some waiting couldn't be avoided. Lexie was great start to finish, and to make it really easy, McDavid returned our Enterprise rental, saving more time and money. Lexie and Joshua you guys rock!

Justin in the service center worked me in for an oil change about an hour before close when I found out the screws on my skid plate were stripped from shoddy service and couldn t be removed without causing damage. The service team removed and replaced the stripped screws, changed my oil, and even washed the car for me in under an hour!

I took my vehicle to the service drive to get a warranty repair done on my car, I dropped my vehicle off and got a loaner for a couple of days, I returned a couple days later to pick my car up from McDavid, I got my car returned to me and left to go home, once i arrived home i looked at my car noticing they left my interior filthy! Grease on my seats and glove box, not how I left my car! They have no respect for anyone's property what so ever, I will never be a customer of McDavid anymore!

Bought Civic here. Usual sales push and pull stuff. Although much better than the Ford nearby.
Service is as expected for a Honda dealer.

We had a great experience at McDavid Honda of Frisco. Our salesman, Bob, was very friendly and he was not pushy at all. Our finance guy, Taylor, was very friendly and informative as well. Highly recommend this dealership.

Service was bad. Even after having an appointment, there was no clue of what maintenance is required on my vehicle!!! A and A1 maintenance confusion:(

Reception and interactions didn t make me comfortable at all.... The staff didn t have a clue about The maintenance packages in my account. They weren t friendly and didn t even show me to the waiting lounge!!! ( this is the first time I am there for my car maintenance) ....

The car wash wasn t clean post maintenance... The wind shield was dirty and all the windows had water strains... Wish they hadn t washed it all:( I ended up cleaning the car again.

Finance desk was friendly and they explained the charges and even directed me to the car.

Hope it only gets better from here!!!

Great service and in/out quickly! Tony was very professional and helpful!

Abby was my sales associate and she was wonderful. Very kind. Along with the rest of the team they were all very friendly and were able to work with me in getting just the right price and car.

Very professional staff and great experience end to end.

These guys are great, i will definitely recommend others going here

I worked with Andy Loney to purchase my new Honda. My test drive with him sold me on the car before we even left the lot. He knows Honda cars and all the facts, safety information and technology features. I learned so much from him just sitting in the vehicle before the drive. The Honda drive was great and sealed the deal for me. Andy's disposition was not pushy at all and he really listened to what was important to me and my family. I have taken my mom back to buy a car from him and we are sharing his name with others. His relaxed and caring nature made it feel like I was family to him. Thanks Andy for a great purchase experience.

The 1 star is only against the "Used car department".
I would give 5 stars for new car dealership, I've leased one car last year.
I would give 5 stars for car service department, I've maintained my car recently.

I've got a text message from the used car manager at 4:48 PM saying that the car I looked at a day before is ready to check, I went there at 6:00 PM same day and the sales person told me the car has been sold (What!!!) then he said let me check with the manager, after 15 minutes of waiting the sales person came back and said the car still here but (it's on pending deal).
I took the car for a test drive then I've decided to take it out to the mechanic shop to check it up (the car was due to oil change, 7500 miles was driven on the old oil and they haven't changed it, and had an oil leak which they said it didn't when I asked ).
After some time the sales person came back again offering us a discount, I believe to avoid taking the car for check up.
We accepted the offer and we have asked them to provide the PO in order to finance the car through my bank.
At this point the sales manager started putting me on pressure and kept requesting me to sign the credit application and put downpayment and sign some other papers, after I refused to sign that paper the sales manager started yelling at me from his room saying "NO DEAL" "NO DEAL" and he threw all the papers at his desk reflecting an anger behaviour.
with a terrible attitude
The sales manager was unprofessional and disrespectful, I don't recommend to deal with this dealership

It was happy when got the car. But the car showed many problems just in short period like can not drive straight, the windshield is so fragile that it's easy to make lots of pits even you drive normally, the tires are old even though they should be new and couple other problems make you feel unhappy! Don't waste your time and money here.

The overall experience was superb, except the Finance team who were very poker faced once I refused to take financing through Honda. But the sales member David Riveria was with me till I drove the car out of the showroom.

Wonderful service. Everyone was very polite and helpful. Our service rep, Mike, communicated clearly and effectively. The time it took for completion of service was faster than anticipated. I was very satistfied with their service.

Quick, reasonable cost, approachable staff, answered all questions.

Wasted my time for two hours and went back on their promise to beat any other dealer's price. Thirr Finance manager was even sarcastic in putting me down. I would not give my business to them.

The service was very efficient and informative with follow up options to maintain a high performance running vehicle.

Absolutely the worst experience I've ever had in my entire life. They illegally ran my credit report. HOLLARED AT MY MOTHER CALLING US LIARS! DO NOT GO HERE AND ONTOP OF THEAT THEY WERE TRYING TO SELL ME A TRUCK THAT WAS LEGALLY INSPECTED WHEN I AM AN INSPECTOR AND KNOW FOR A FACT THAT THE WINDOWS WERE NOT LEGAL TINT AND THEY EVEN STATED THEY THEY KNEW IT WAS ILLEGAL!!!

I easily set my appointment online. My car was ready at the estimated time. Friendly service

Took time off of work to bring my honda here due to an airbag recall. They said it would take an hr, which it did but they didn t install the dashboard back correctly! So scheduled an appointment, took time off of work yet again for them to fix it and the guy tells me it ll be couple hrs because there s other appointments, the install of it is couple hrs. Etc. I expressed that I was upset about having to wait so long and all he said was, well ma am it s a safety issue. With that reply I got mad and said SAFETY ISSUE, let s not go there because if that s case you gave me my car back with an airbag NOT properly installed and dashboard not on, thats the real safety issue. He just stared with a blank face (probably trying to keep me calm lol) but I did ramble about being disappointed to waiting 2-3hrs and he just replied that they would try to expedite it as safely as they can. I just rolled my eyes and agreed. But they did just that! They were quick and even washed my car! Sergio remained calm even when I was upset. Thank you for putting up with me, when you were just doing your job! My apologies!

I have been leasing cars specially Honda from last 8-10 years and currently have 2 Honda at home but this is my worst car buying experience ever. Had worst experience dealing with a manager Marcus William, who needs to get some customer services lessons from sales guys. I left the deal and then got a call that Marcus agrees to my terms and I can pick up the car. When I came to dealership they told me they can t make it happen it was a mistake and Marcus can t honor the deal anymore. I will definitely be reporting this incident to better business bureau as well. If you are reading this comment and it s your first visit to buy a car at this dealership leave the deal and they will call you next day to give you the car on your terms.

Took my 2017 Acura MDX in for an install of a transmission cooler and they did an awesome job! The price that Acura was wanting to charge for the same install was almost 40 percent higher! I will be bringing my Acura to David McDavid Honda for all of the service needs in the future! Thank you Kelvin!!

I came in late Saturday evening to look at an Accord. It wasn't long until I found the perfect one. The Salesman was excellent and stayed late to make sure I was perfectly satisfied with the vehicle. Thank you for the excellent service. Buyers really appreciate it.

James was patient, friendly and very accommodating with our needs. Thank you!

okay sales and okay price. This is Frisco so don't ever expect any sales or lower price comparing to other dealer in DFW.
Recommendation: never give your true phone number and email address here. These sales are really eager to sell something to you.

Update: I have to change my review, since the only sales that impressed me turns to be an exact the same as the rest. Hate the place.

I came in to get a new battery and was told the day before that I didn't need to make an appointment. So when I got there they said it would take around 45 min. I was in a hurry and my service advisor Dylan Flatt put the new battery in himself in no time. Thanks again! Bev MacGregor

My salesperson was very nice, professional and not pushy like some other places. Very happy with this dealership and I would recommend them to anyone. Thanks again

Our salesperson Joi Ford was outstanding. She is a credit to your dealership. She spent time we us answering every question and explaining very detail of our new vehicle. A1 service!

Service was amazing as always. Kelvin has the best customer service.

Once again amazing service. Kelvin always treats me like family.

Service has always been great, but now it s even better! I m so grateful for the pickup and dropoff service. It s extremely convenient and made my day a lot easier.

I got my EXL Odyssey from David McDavid Honda of Frisco. The experience was great. The salesperson is quite helpful and not pushing as much as other dealers. The environment is also great.

Impressed customer service. Please come see angel if u looking for car

Sales staff were great. Finance was very help full. I give them all 5 stars.

Excellent service from start to finish. Joe, the service rep, gave an easily understandable diagnosis and estimate. Shuttle provided transportation from and later to the dealership. Will absolutely go back there for future repairs/services.

Our experience of buying a new and beautiful Honda CRV EX was awesome. Sergey Medushevski, our salesperson, met us immediately at the hall and showed a superb customer service by helping us choose the right car. He spent so much time with us explaining all the technology features and helping us learn about our new car. This is our third car that we have bought from Sergey. We recommend everybody to pick Sergey as their salesperson.!

Went there at 8:30pm and rep Kamy said they did not sell any cars at this hour

Walked in with about 90 mins to kill, just to kick some tires on a few used cars before I went to a meeting. Immediately met with Magic Shalaby in the Pre-Owned section, and within 10 mins we were on a test-drive in an SUV. We went about 10 miles, then came back for a short test in a sedan. I really liked the first car, so I was allowed to take it to my meeting, then back towards Denton to have my wife take a look. I asked Magic a couple of questions, he got back with me immediately, and less than an hour later, I had a newer car with great MPG and all features required, AND my wife loves it, too!

I was blown away by the professionalism and efficiency in the entire operation, from the Pre-Owned Dept to Finance to Service. I recommend anyone to contact Magic Shalaby for your vehicle needs!

Had a very frustrating experience. Service adviser Tim said he ordered a part for our vehicle when we came in for service. Called twice over the course of a month and no part. Adviser told me to be patient because it was coming from Japan. Informed him we were unable to drive our vehicle because of the broken seat belt. He argued with me and said it was safe to drive with a broken drivers seat belt! I had to get the service manager involved only to find out that the service advisor NEVER ordered the part. A week later the part arrived and the service department installed it on the wrong side AND it wasnt even the right part. OMG. It took almost 6 weeks to get the issue resolved and it was sourced locally all along. Very frustrating all because of the lack of care from the service adviser Tim. Service Manager Jason saved the day!

Horrible service waited 25 minutes in the actual service bay and no one helped. Then they said that s what I get for not making an appt on a Saturday before I could even tell him my car barely made it into the dealership so obviously when your car is breaking down on the road you can t make an appointment. I was literally the only one in the entire bay

Great customer service and experience with all work completed on time and with excellence!

Garrett, pre-owned manager is the greatest, I purchased a 2013 Mercedes Benz ML350 last weekend, what great team of people, from sales to finance, #I'mDavidMcDavidHondaofFriscoCustomerforlife.

Sergio provided me with the best customer service. He made sure every concern with my car was taken care of

I had a good experience with my salesman, James Brown. There was ample inventory to choose from. James let me test drive two different trim levels to compare. We worked out a very good deal and I left with the exact car I wanted. I am very happy with the service and professionalism James and the staff at McDavid gave me.

Excellent service. Dylan Flatt was my service advisor this morning. Listen to my concern and deliver above and beyond. Thank you Dylan.
Tony

We get such excellent service at McDavid Honda Frisco. Mike Myers has been our service advisor for years and always gives us top-notch service and excellent advice that we trust.

I was there for the service of my Honda Civic. It was gonna take an hour, so decided to check some accessories for my Car. I was introduced to JORDAN JOHNSON. Right beside her was Honda CRV 2018 and I jokingly told her I am in love with that car. She immediately suggested on me seeing a sales guy and introduced me to Jeremy and Michael Baker. With some negotiations on the quote I traded my civic 2017 with CRV 2018. I had no actual intention of buying. Selling something like a car to a person who had no intention of buying shows great sales skill and commitment towards the company you are working for. I would not have bought the car that day if Jordan would have stuck to her responsibility of being accessories manager and not bothering about the sales of David McDavid. In the end I ended with buying accessories for my new CRV from Jordan with the best possible rates. Good going David Mcdavid, you have amazing staff working for you and not just themselves.

Allan Arias was incredible! He went out of his way to find a perfect fit for us! He went above and beyond and made us feel like family.

Had a reserved car service appointment- was told it would take 90-120 min. Leave work early, check in 20 min early, tell the service rep I do need to leave in 2 hours to pick up my kids. 1hr 45 min later I text to see what is the status, no response. 2 hours in go find the rep who goes back to check. Comes back to tell me my car is next. So after 2 hours waiting they hadn t started the needed 2 hour service on my car.
I appreciate that things can get busy but communication and updates would have been nice.
Now I still need another time to take off work and get this service done.

Absolutely the best service I've ever come across. We've now bought (and still currently have) our last three cars from this dealership. Probably will be back in a couple years for another one!

The worst service ever encountered at a dealership. The salesman was sexist towards me and would only speak to my husband. Waited over 15 min to test drive a car just to find out the salesman couldn't find the car and wanted us to walk the lot to look for it with him. We turned around and left. Will never go back and am warning others to go elsewhere. They don't want your business!

The service was excellent. They were able to schedule my service appointment quickly and I was able to get my vehicle fixed perfectly.

My wife and I upgraded in our 2009 Honda CR-V for an awesome 2013 CR-V this past Friday. Rich Davis was our sales consultant and not only was he very detailed in explaining the new features on the vehicle he was also unexpectedly patient in dealing with my wife's emotions when it concerned financing, monthly payments and letting go of the old to begin with the new. He was professional and easy to speak to. We were not expecting to walk out with a new car when we took ours in to the shop but Chris MarChant made a trade in offer that we could not ignore and we are very happy that he did. Our experience with everyone there was impressive and we will not hesitate to spread the word.

I want to thank Rich especially for helping my wife through this transition.

Our Best,

Alexis & Marilyn Quinones

If you like high-pressure, customer-last sales tactics, this is your dealership!! They are very comfortable at making you uncomfortable.

I had a very bad experience with McDavid honda. Last month I purchased one used BMW from here. They told me that every pre delivery chrcking was done, but within one month i need to towe my vehicle. Oil was leaking over alternator and alternatory, battery need to replace and fix oil leak.
What a bad business they are doing.

They made the buying process so easy and simple everyone was so patient with me in my own decision making. Probably one the beat experiences I've ever had buying a car ever and David Rivera was so great and helpful!! Thank you all who worked with me and the financing manager James Brown and Manager Tiger even was absolutely helpful as well again thank you all. I will definitely be recommending your location !!

Service was very friendly and done on time. My service advisor, Charles, could not have been more helpful.

The whole experience was excellent thanks to the sales person Shafi Chowdhury, Sales, finance explanation of features, follow up calls everything was really great thanks again...

It was a great experience. Mr. Melvin Jemenzez,, salesman, sold me more than a car; He sold me an experience. The Customer Service Department was both professional and caring.

I highly recommend the dealership to anyone.