David McDavid Honda Reviews

We had a great experience with outstanding support.

I had the best experience buying my van. The process was seamless, the employees were quick and conscious of my time. Thank you!

Justin was very helpful during my time of frustration that my car would not start.
I noticed Justin was in the middle of something, he set aside what he was doing to assist me on the issue that I was having with my car. Justin Thank YOU so much for your kindness and excellent service!

First time in a long time i have actually trusted dealership to work on my car. Fair prices. No BS.

We bought a car from these guys late last year. Our salesman, Victor Berry, is AMAZING. We loved them and our experience so much, that we came back this week and traded in two of our other vehicles for new ones. Again, we only deal with Victor and I can't recommend him enough!! I am not a fan of salesman, but we love him and will only go through from him from here on out.

I also need to share some love for Gina Neely, the finance manager. She worked two AMAZING deals this week and as far as dealing with finance goes, we will only deal with her from here on out as well.

I cannot recommend this dealership and these two people enough. Thank you and we will see you soon!

Had a great experience from this please. Good customer services from General Manager to the Sales person who assisted me.

I have been to this dealership twice to have my car serviced and both times my experience was awesome. Additionally, Judy Deems (my service advisor) is great!!

Sergio G. was great to help me with a headlight problem. TY!

Great service. The sales person Michael Kennedy did a wonderful job.

Great Service customer friendly Chris Tiner My salesman did a great job of ensuring the car was grade A road ready and Ondre Calvert made financing a breeze I was able to get a car I wanted for an affordable price as well as Seth who made Paperwork and understanding of Financing a Breeze These guys are the best in TEXAS HIGHLY RECOMMEND THANK YOU DAVID MCDAVID HONDA OF FRISCO

I purchased my first Honda with the help of Jace Pursley. He was extremely knowledgable and helpful in finding the exact vehicle I was looking for. After getting me into the perfect car, he kept in contact with me to ensure I was still happy with my purchase. All in all, he made the whole car buying exprerience very personal, and that is just the kind of customer service that will make me want to come back again and again.

Was under construction for expanding the building when I went. Looked like a nice place. Had a theater room for watching a movie. Service was pretty fast, friendly & not pushy to do additional services

Ask for Ed Nogar. Best salesman there. Very thorough and helpful.

Made an appointment last Monday to inspect and fix the air bags recall. After 24 hours of keeping my car, the service rep name Erik Hernandez told me that they have to back order the required parts and it will be March or May 2015 before it arrives. He also told me that don't worry only couple of people has been killed in last 10 or so years and media is making a big deal out of this recall.
He also was trying to perform unnecessary service on my car. The service that was performed couple of month ago by David McDavid Honda. He was more interested to change my power steering fluid than fixing my air bag.
I went home and called Honda of America's customer service line and was told that this is a very serious problem and back order on parts should not take more than a week. I would like to know why David McDavid Honda hires people who are dishonest and lie to their customers. We have 3 Hondas in our household and I have always gone to David McDavid for repair and service. As of today, we will never step foot in David McDavid dealerships and I make sure all my friends and family who are also Honda owners know about this incident.

Nicole was quick to greet me for my appointment and was fast with communication as my service progressed as well. She gave me clear instructions on where to find her when I needed to pick up my car and was efficient in explaining the service and bill. Probably my best overall experience with McDavid.

This store, and especially our salesperson, Ash, was fantastic, and they have made a lifelong customer with my husband and I. I will be telling anyone I know that this was hands down the most amazing, professional, and flat out kind dealership I have ever been to. I will be coming back for any future car purchases, and my large family is so very happy to have a reliable and super comfortable vehicle that we can truly trust, even with it being pre-owned! And the entire staff was incredibly courteous and made us feel like we were the most important people there despite purchasing on a weekend when they are at their absolute busiest! I have no complaints, concerns, or worries and will not go anywhere else having been to such a wonderful dealership!

Updated Review 05/17/19 : Dropped stars which is disappointing to me cause i had such a wonderful car buying experience. Service is slowly killing my trust with this place if i have any left. Scheduled an appointment on my only day off to go in for an oil change / oil change only. Pulled up to the dealership and noticed its under construction but looked like service was ok. Pulled in and identified myself and appointment time as well as informed the advisor i would like to wait while my oil change would be completed. I was told i needed to drop off the vehicle as the current wait time for an oil change is 3-4 hours. For just an oil change that is horrible. Im in the automotive industry and if my place of employment would turn down "scheduled" oil changes and tell the customer its a 3-4hr wait id be out a job. My first experience was less then delightful and thought it was a one time thing. Guess not, I would've understood if i was contacted before my appointment (which was 2hrs later then opening time) that they had fallen behind on service times and would've informed me of the wait this way i could've rescheduled instead of wasting my 30 mins to drive there when there is another honda dealer 5 mins from my house. I gave you guys a chance but if i cant even get oil changes done with you guys in a timely manner , i wont trust you for other services. Im not trying to bash , but being in the industry getting customers in for an oil change is top priority , its the easiest service and sets the foundation for building a relationship between business and customer.

Came in for oil change, although Saturday is not an ideal day to pick to come in I was serviced quickly for the amount of people there. Clean facility and friendly staff. Attentive to my request and actually listened when I stated no wash. Only gripe is that multiple porters got in the vehicle after service was completed, as if wanting to test drive my vehicle (joyride) but noticed I have a dash cam installed and quickly changed their minds about the test drive. I have dash cameras for these reasons , but makes you wonder if I didn t have one if they would ve taken the vehicle for a drive? .... other than that I m pleased with the visit

If I could give no stars I would. I m very disappointed with service here. Down payment has not been refunded, I finally talked to someone only for them to tell me my check has not been processed. Called and left a message to the General manager. No call back from him even tho he posted under this comment to make himself look good. I hate going to stealerships like this.

My daughter recently bought a car from David McDavid Honda in frisco. Zia was very helpful in getting her a new car and showing her how to use the entertainment system, so when it came time for me to get a car I went straight to Zia again helping me through the process of trading in my old vehicle for a certified used car. I will definitely recommend Zia to my friends and work colleagues. Thanks. Richard

James was a great car dealer very nice and made sure I was well taking care of. Honda of Frisco ROCKS!!! thank you James for all that you do Sir.

My experience here was pretty bad. One very green salesman who couldn't answer (or sometimes flat out ignored) the questions I had about the car, and was difficult to understand. The other more experienced salesman I worked with only seemed interested in talking about financing, before I had even taken a test drive or really talked about what vehicles I wanted to look at. In addition to this they kept me waiting around for a long time at random intervals and insisted I come in and meet the sales manager before I left, even though I made it clear I wasn't interested.

Excellent customer service and the service agent found me coupons and discounts without me asking for it. I was out the door a little before the time they said my vehicle would be ready. Free wifi in the waiting room as well.

We worked with David Rivera to find a used accord for my dad. We had looked and visited a few other Honda dealerships in DFW and David by far was the most professional sales person we came in contact with. We appreciate the honesty and lack of being the pushy used car sales person . Would recommend David and this dealership.

Visited the location first time after renovation and the amenities and service offerings are impressive. I observed all employees taking precautions and following protocols during these COVID-19 times and was satisfied with my experience with the location and express service.

My service advisor Sergio was knowledgeable and explained issues and recommendations in detail.

Tony and the staff at the Frisco location were amazing. I was in and out in less than an hour and I felt like my car was well taken care of from the time I arrived till the moment I left. Thank you very much for making this experience as easy as possible and giving me a few recommendations on my way out!

I started my new car leasing experience at a different Dallas Honda dealership and it was below a one star experience. I actually chatted with a David McDavid representative while I was at the other dealership. The representative was extremely helpful and helped me set up an appointment for the next Monday to look at the 2019 CRV. The same night I got a text message from my assigned sales person Ed Nogar confirming my appointment and the best way for us to communicate. This was all great but I was still hesitant after the way the other dealership treated me. On Monday morning, I received another text from Ed confirming my appointment for later in the day. I was able to move things around in my day so I text Ed to move my appointment up a few hours. He responded no problem and he would have my CRV waiting for me and if he was with a client he would make sure I was taken care of. When I arrived at David McDavid, still jaded from my other experience, I was greeted right away by Ed who informed me that he was still with a client but James Brown was going to help me. James was amazing! We went out to the new CRV that was waiting for me to look at and he was able to show me a handful of features on the car that I was unaware of even though I have done tons of research. From there all of my hesitation about the process went away. I was also turning in my current leased CRV with low miles. He was able to work out a great price on my current lease and hit the payment amount I wanted to pay on this car. There is not enough words to explain how smooth he made the process of turning in a lease and leasing a new car. I never felt pressured to buy the car or that I could not walk away. I would highly recommend purchasing your new car from David McDavid and James Brown.

Today I purchased a new Honda Accord from your Frisco location. This purchase experience was the best I've ever had and I have purchased approximately 11 vehicles in my lifetime. I have been working with David Alldredge (Internet Sales Consultant) since Thursday and his professionalism and sincerity were second to none. Once I was able to make a decision to purchase, the process was very quick and smooth. I will be giving your dealership along with David and Tammy (Finance Manager) an excellent rating when contacted by Honda. With people such as David and Tammy as part of your family it's easy to see why you are the #1 Honda dealership in Texas. I will be sure to share my experience with others.

Had a wonderful experience in service with Susan Mack. Went in for a quick oil change. Service was prompt and streamlined. Could not ask for better service. I was in and out in no time. Great job ! Highly recommend !!!

Refused to honor a written estimate they provided to repair a dent. When they wrote the estimate everything was fine, when I came back to have the work done they said the first written estimate was wrong and they would not honor it.
This was always a cash repair so insurance didn t figure into it at any point. Also to be clear, this was not a case of discovering hidden damage. Of course it would be totally reasonable to start working on a car and discover it needed more work, but that wasn t the case here. They just said the price was now ~$300 higher because the first written estimate was wrong.
It takes a lot of time and effort to get estimates, arrange to drop off your car, get a ride home, etc. So if a mistake was made who would you expect to pay for the trouble, the customer or the business who made the error?
I guess you could say this was only an estimate and they re allowed to change it at any time which is what they said. On one hand that s true. On the other hand, do you want to be a customer for a business where you have to wonder if the price is going to change out from under you?

Just recently got a car from honda and absolutely love this decision! Very good customer service. Smiling faces all around making you feel good to be buying a car from David Mcdavid. I will continuously buy cars from this place of busniness!! Love it!

JP Preston was recommended to me by a friend. My husband & I went to the dealership on a Saturday afternoon when it's supposed to be the busiest and JP was fantastic. We went in knowing what we wanted and he was ready to make the sale. He made trading in my car smooth and easy!

Not all good customer service. May this is the this place is operating right now. I am a fully service paid customer but treat is we expect too much even a simple car wash. Which is even a courtesy for other dealers around dfw.

I always have an amazing service Experience at Honda!!! Tyler is great!

We loved our experience with Oleksandr! He was very welcoming and accommodated our requests in buying a car. He worked with us over the phone and online before we came in, and provided fast, honest answers. We will come back again for our next car!

I want to publicly recognize the professionalism/courtesy of Mr. Joe Robert in the service department. I came in for service and Mr. Robert greeted my nephew and I with nothing less than an exceptional approach. He not only took care of my appointment in a timely manner, but he even entertained my 4yr old nephew in between his other clients. Mr. Robert deserves nothing less than a 5 star rating for his character, and I hope this organization reads the compliment I m rendering on his behalf and he s eventually promoted. I will be contacting the corporate office to further praise his conduct. Lastly, as a member of the U.S. Army I will advise all soldiers in the Frisco area with a Honda automobile to see Mr. Joe Robert for their vehicular services!

Best car shopping experience I've ever had. My family is on car number 3 from them! We even get out vehicles serviced there.

Masud did a great job. He was very responsive and took time to go through the deal with me. He worked to get me the best price possible and was patient when I was making a decision. I would highly recommend him.

Purchased the car through the internet and everything worked as planned. The dealer delivered us the car even though we live 100 miles away.

Great I didn t know what I was Looking for but found a guy name Gary who is one of the salesman help me out and we were able to strike a deal so overall great experience

Thank you Stephen Bowen for my taking car of my car
needs .Your always helpful and friendly.:)

Had great experience buying new Honda from this dealership. I highly recommend Cesar Ferrer. He is very knowledgable and was very helpful in making my car buying experience absolutely smooth.

I was having battery issues and arrived at 7 pm to the service dept. Tony Rodriguez was the first to greet me and I m sure he had been there all day but nobody would ve known. He was helpful and was deligent to make sure my battery wasn t under warranty before finalizing the transaction. I will ask for him every time and I recommend everyone do the same.

I bought a used F150 a few months back in a good condition. Later i found out lot of issues with electrical system - The CD player wasnt working. The flash light wasnt working etc. I went to the dealership immediately but they told me that they cannot do anything about it.
The reason why i would go to big dealership is because i dont get ripped off. In this case i have to pay over 1000 $ to fix it.
Usually the big dealership would honor such cases if brought back immediately but this one doesnt seem to care about its customer !

I was so impressed with this dealership! My sales guy, Victor, was extremely helpful, friendly, courteous and never pushy like alot of car dealers. Everyone I worked with was helpful. They bent over backwards to get me the best deal. Before I drove off in a Honda CRV EX L, Victor made sure all the safety features were set and showed me how to work all the electronics on the dash screen. I couldn't be happier!! They are a 5 star dealership for sure!!!

Service department is on POINT!! Kelvin is a super star and really took good care of me. Everything is electronic now, which is great!

Wonderful dealership ! Eddie Hawk is the best , he is so helpful and has so much knowledge about cars! Highly recommend going to see him if you are looking for a car

Horrible buying experience. I would never recommend anyone to buy from McDavidHonda.
The sales team were so rude and had a lot of attitude as if doing a Cavour by selling the car to us. They tried to cover their mistake by forming us to take the Honda financing or else the deal is off the table. No professionalism.. they have lost a loyal customer.

I have bought Hondas all my life and I am very happy to have the David McDavid Honda dealership here in Frisco. The newly remodeled building is amazingly comfortable especially the customer area where you have plenty of space to practice social distancing. Two thumbs up!!!

This was my 2nd time to buy from this dealership. They have an awesome selection of preowned and certified Hondas. Both times (he sold me an SUV about 5 years back), Moe Montazeri was as helpful, patient and friendly as could be. Tammy in finance was awesome too! I'll be back any time I need a new ride.

Kelvin was excellent to work with, kept me advised of the problems when discovered and kept me informed of the progress on the repairs

Would and have recommended David McDavid to my friends

Our salesman was great. He is the best thing about David McDavid. Beware of the finance department trying to push an extended warranty. We had an issue with our certified vehicle day one. During the "certification process" this issue should have easily been caught. We spoke to the service manager and he could not give us a reason as to why this issue was missed. I assume this is because the certification process is a scam! Finally, after washing the vehicle once numerous scratches were revealed that were not obvious upon purchase. Very disappointed!

I had a great experience here with Pameela Igoni she was helpful by getting me a great deal on my Honda. Gina was awesome in the finance department with getting me set up with all the paper work and the Honda care package.

Thank you both.

Joseph Pruitt

I had somehow scheduled something like 5 appoints for a special of theirs. A man from them called me and very kindly asked me what type of car I was bringing in. I told him that I was sorry but I wasnt going to make it today. I was expecting some bad annoyance but he was actually very nice and told me not to worry about it. He gave me some good customer service. Next time I need a car I'll be coming by!!!!!

service took 2/3 longer than originally estimated - 2 1/2 hours for a state inspection after being told 1 1/2 hour estimate. the service adviser never gave me an update - i had to hunt him down to check on status. the only positive was when i first pulled in someone greeted me and took me to the service adviser.

Car Advisor was rude, very bad customer service
Will never go back to this place for car service
Very uncomfortable feeling when a person we are working with is so rude

I visited a Nissan, Toyota, and Honda dealer that i won't mention but when i arrived at David McDavid Honda Frisco i knew this was the place. Mr Andy Loney loney and his team did a fantastic job in answering my questions while doing a superb presentation of their cars and products. Proud owner of a 2016 Honda Pilot EX-L.

Excellent customer service and clear communication. The service manager was knowledgeable and very good in providing the details of the work done on the car. Good place and I recommend everyone

Oil change & 3 recall services were performed during yesterday s visit. Kelvin Jones was very professional and keep me posted about service updates. This was my second oil change at this dealership and will visit again.

I had a great experience from greeting all the way to pickup. Thank you for keeping our Honda safe for our family!!!

I was in the market for car to buy or lease, after few diffrent dealershps dramas I end up landing at McDivid to see if they will treat me better then others. Here I met with Mr. Fahad who was very knolwed able, Helpfull and explained all details and options. With Fahad's help I looked lease option and that was more atractive to me where he introdueced me with an other great person Mr. Zia, they booth been very helpfull during this entire process. I definatly do recomend these two gentalmans for any of you car purchase needs. McDavid Honda Frisco alwyas have welcoming attitude staff. Good Luck for their remodling.

Provided incredible service above and beyond what I had expected.

What a great experience I had buying a vehicle
From McDavid of Frisco. My salesman KEITH BURR was friendly,professional,and not pushy. He even took abuse from my four year old son with a smile. Will definitely do business with
McDavid of Frisco again,but only with KEITH BURR.

David McDavid Honda has to be the greatest dealership in America! My wife and I are SO impressed with everything about this dealership from the new car division to the service department. Recently we had a lube and oil and got a set of new tires and were again very impressed by the outstanding and exemplary service rendered. They take care of every detail from your comfort (great waiting area with coffee, fruit, popcorn, water, etc. and free wifi) to your service. Thank you, David McDavid!

I had very bad experience with the sale people there. They are so rude and unprofessional. Arguing with a customer definitely not a good customer service.

My wife and I went to numerous dealers before stopping into David McDavid Honda. There customer service is outstanding and they were able to work with us on our budget and find the van my wife wanted. We purchased a Honda Oddysey. The sales man Oleksander Dantsin was amazing, I would recommend going to David McDavid Honda and asking for Oleksandr (Alex) if you are looking for a pre owned vehicle. They also had many things like a movie theater, popcorn and playgrounds to keep our kids occupied. Thank you Alex and David McDavid Honda.

Well run Service Department. Greg von Readen was great. He went out of his way to make me feel at home on my first visit with my new Accord.

Angie's husband, John Weich, posting a review of the Service Dept. Took my 2018 Civic in on 10 October 2019 to have a noise checked that seemed to be related to the AC system. It turned out that the compressor needed to be replaced and was fortunately covered by warranty. Once again, Dylan Flatt did a fantastic job of getting my car in, repaired, and made sure it was completely checked out before returning it to me. He also had the loaner car set up for me when I arrived since we weren't sure how long it would take to determine the root cause of the problem. Dylan Flatt is always my "go to" person for the Service Adviser because he is professional, detail oriented, and always drives issues to a successful conclusion. He is a real asset to this dealership's Service Department. I have owned many cars over the years and have visited many dealerships, and Dylan is absolutely the best Service Adviser! It is a real pleasure working with him. To McDavid Honda - be sure to recognize Dylan for his outstanding efforts!

Very satisfied with service experience and their shuttle service.

I was very please with Shoaib, he was very helpful and honest. He didn't try to over sell us and he worked within our budget. I was very please during the finances as well. He didn't pressure us to purchase extra things, but offered them. Everybody at Honda was kind and helpful. It was a long process, but we were out within the day with our new car! The only thing that would have been better, is if they offered a grace period of 1-2 days if we decided we didn t like the car. So far I love the car, but it would be nice to have the option. Overall, great people! Their cars are in good shape, and if they aren t, the people are honest with you.

This has been my home to purchase and service. John Pomroy has been great from day one through to the day I purchase my new Honda CR-V. Even after I drove off the lot, John kept in touch to confirm that I was happy with my purchase and answered any questions I had thereafter. He is very upfront with realistic expectations and ensured that I walked away with what I wanted versus settling for what was available. Thanks John Pomroy

I purchased a 2016 Touring Elite Odyssey for my wife 2 weeks ago. I contacted New Car Director Clyde Jacobs directly as we had purchased a 2013 Touring Elite Odyssey at McDavid and were interested in upgrading. I put my request to Mr. Jacobs via email and he promptly email me back and met my requests. My wife and I went to the dealership later that evening where Mr. Jacobs paired us with John Pomroy and we picked out the Odyssey she wanted. We went back the next morning and completed the transaction. Finance Manager Aaron Koronkiewicz handled our financing and paperwork quickly and easily and also assisted us in getting a great extended warranty at a fantastic price. We also dealt with Lexi who was assisting our salesperson John and met Pooyah who was a sales manager. Every person we came in contact with excellent and made sure we had a great experience. After our purchase, we needed to add some accessories and Julian Solorzano got us in the same day the parts arrived and had them installed in less than 2 hours. We couldn't be happier with our purchase! A job well done by the team at McDavid Honda in Frisco! My wife is thrilled and that makes me happy! Thank you.

Awesome service! The side button suddenly fell out of my gear shift on a Friday afternoon, making it difficult to shift gears! I drove straight to David McDavid to see if they could fix it before the weekend. They were busy, but took my CRV right away! They were knowledgeable and polite, and completed the work in less time than anticipated! They noticed my SUV was out of alignment, and offered me a discount to complete the work right away, since I hadn t planned on having service done, and had no coupons with me. I had noticed the alignment issue myself, so I know they were being honest about this service. They even replaced the battery in my key fob at no charge (coincidentally, my battery ran low that morning and I had a difficult time replacing the battery myself)! Shout out to Gannon Huey, who kept me informed every step of the way! I would definitely bring my Honda here again for service.

David McDavid Honda of Frisco had lots of choices and the best options. Our sales associate, Magid Shalaby was extrememly helpful and was easy to work with.

Great service center. Especially Chris & James are awesome!

got us in for an emergency a/c fix and a loaner so life onnour trip to Texas was all good.

excellent. kelvin has been my service manager since we moved to frisco. a good rep and a credit to david mcdavid honda.

The wife and i had a great experience from start to finish. this is our third car from this dealership.

Make sure you bring or have someone with buying/leasing experience with you. They can tell if you're a newbie, and will try to get every penny out of your pocket. Overall nice people, but that doesn't stop them from acting sleazy, try your best to be a smart buyer.

Repairs went really smooth. Michael Myers was great. Kept me up to date through out the whole process and service repairs were done correctly the first time. He explained everything to me in detail and had my car done faster then anticipated. I would definitely would recommend McDavid Frisco to everyone.

We had a great experience with David McDavid Honda of Frisco and their sales team. James Brown was excellent and we recommend visiting him if you are interested in buying a new Honda.

The service is always excellent every time I go there

Chris Tiner is the best salesman, hands down. At a time when I needed someone to believe in me and my circumstance, he did just that. Actually from the moment I completed my credit app until the final step, I could depend on Chris 100% to have my best interest as a priority. I always felt that he had my back.

I know that it takes a team effort and that in my situation, the Finance department had to be creative to get the deal done. Although my income was above average, due to extenuating circumstances my credit score was very low. AND of course shopping around I received a lot of "No's" to financing. However, Chris never waivered in his belief that he and David McDavid Frisco Finance Department could work a deal for me. I was the skeptic but I was proven wrong. They met my terms at about 85% of what I wanted. The 15% that was not met was quickly remedied by Chris going to bat for me to get the dealership to fix a small cosmetic defect on the car's exterior, even though the car was sold "As Is".

It took us a few weeks due to attempting to match our schedules but Chris never faltered on his promise, he saw the repair through to the end. Not only did the Service department match my expectation but they went above an beyond and fixed something that I had not even asked for. I was thoroughly pleased with the finished product!

If you have a challenge with your credit OR if you have A one credit, see Chris Tiner at the David McDavid Frisco dealership. He will take care of you and that's a guarantee!

Sales rep-mgr etc all very helpful and good customer service ...they are competitive in pricing and were able to meet our expectations.