Updated Review 05/17/19 : Dropped stars which is d...

Updated Review 05/17/19 : Dropped stars which is disappointing to me cause i had such a wonderful car buying experience. Service is slowly killing my trust with this place if i have any left. Scheduled an appointment on my only day off to go in for an oil change / oil change only. Pulled up to the dealership and noticed its under construction but looked like service was ok. Pulled in and identified myself and appointment time as well as informed the advisor i would like to wait while my oil change would be completed. I was told i needed to drop off the vehicle as the current wait time for an oil change is 3-4 hours. For just an oil change that is horrible. Im in the automotive industry and if my place of employment would turn down "scheduled" oil changes and tell the customer its a 3-4hr wait id be out a job. My first experience was less then delightful and thought it was a one time thing. Guess not, I would've understood if i was contacted before my appointment (which was 2hrs later then opening time) that they had fallen behind on service times and would've informed me of the wait this way i could've rescheduled instead of wasting my 30 mins to drive there when there is another honda dealer 5 mins from my house. I gave you guys a chance but if i cant even get oil changes done with you guys in a timely manner , i wont trust you for other services. Im not trying to bash , but being in the industry getting customers in for an oil change is top priority , its the easiest service and sets the foundation for building a relationship between business and customer.

Came in for oil change, although Saturday is not an ideal day to pick to come in I was serviced quickly for the amount of people there. Clean facility and friendly staff. Attentive to my request and actually listened when I stated no wash. Only gripe is that multiple porters got in the vehicle after service was completed, as if wanting to test drive my vehicle (joyride) but noticed I have a dash cam installed and quickly changed their minds about the test drive. I have dash cameras for these reasons , but makes you wonder if I didn t have one if they would ve taken the vehicle for a drive? .... other than that I m pleased with the visit