David McDavid Honda Reviews

Keegan came across caring and for me. I am not at all good at negotiating and he knew right away, I m sure. I did my research and knew the trade in value of my car and the price of the car. Long story short...I only got a low ball trade in value of my car. I had an email from them with a coupon for $5000 off the car I was buying...no deal. After 3 hours, I was numb. They take advantage of people who are not savvy in negotiating. Don t fall for Keegan s innocence. He is a salesman. Should have tried Honda of Denton.

My key fob had been acting up and when I finally got tired of fighting it, I pulled in to DMcD. The gentleman at the parts department had me fixed up in literally 2 minutes. Thank you for making this easy and pleasant.

Shannon helped me and made my experience very quick and easy. He helped me every step of the way and I highly recommend his service! If you go to the Frisco David McDavid, make sure you ask for Shannon!

Five Stars are for Ed Nogar my sales guy, he kept it real and to the point... Chatty sales people annoy me. I want to get straight to numbers but I understand everybody isn't like that and it's hard to find a sales guy who can pivot to my buying style but Ed did it flawlessly.

The extras this dealership adds on always sticks in my craw. They advertise a price but then add $1-2k in stuff no one asked for like pinstripes and tire splashes. They, not Ed - the people making the unofficial window stickers next to the factory window stickers, make you feel like you've twisted their arm just to get the price they have advertised online. But that's the game... Play along and you can still get one of the best deals in town and that's why this is my third Honda from McDavid... And honestly I'll keep going back because I kind of like the game.

PRO TIP - Ask for Josh Gabbai in Finance if buying a car and Victor when servicing your car

Friendly people, and will make sure that anything you need is taken care of!

I scheduled an appt for 4pm (dropped off at 3:38pm). It just had to clip/screw the water splash back in place. The car was only serviced around 7pm. I don't know how a 15 min service (like they said) would take 3+ hours. Why do we even need to make appointments then? Other than that, Eric was very friendly and courteous. He was absolutely amazing and deserves a big raise!!

I bought a new Honda CRV Car at David McDavid Honda Of Frisco,Texas.
My experience with them is very good. Marquis Berry Sales consultant helped me in choosing best Car. He patiently replied all my questions and provide very good customer service. I appreciate Marquis Berry services.

David McDavid Honda took really good care of me on my last purchase. Sales team(Terrance and David), finance team(Melvin) and even GM(Ali) were attentive and helpful. I d definitely recommend this place when buying your next beautiful Honda vehicle.
Also ask for Tim Tran in service. You won t be disappointed. He s absolutely the best.

TERRIBLE service. Went in last weekend (I have HONDA CARE) and left my car there for over 3 hours. Told me it would take approx. 2 hours...I called after 3 hours and they had me leave a voicemail. I went in, 45 mins later and the guy told me that they hadn't FINISHED my car. He then lied to me and said they had test driven it to find out where the AIR leak was in the door, but needed to re-test drive it for more testing... I was frustrated and asked for my keys and to cancel the diagnosis and the tire rotation/oil change...

When I got into my car, the miles were EXACTLY the same - they hadn't drove it, like he told me... I called and demanded a manager and spoke with him for about 20 minutes... He kept saying he was sorry, but this is just how their service department runs their business.. They LIE and they serve Paying customers, first... MY ADVICE: DO NOT BUY HONDA CARE - it costs $1250 (way over priced) and you get SECOND-Class service! I had my Honda Care canceled (refunded) - thankfully I have only had the car a few months, so I got most of it back....

Furthermore, David McDavid's service department has given me issues before. THe last time, before this, I took my car in, one of their Service guys stole my new Oakleys out of my car. Yes, I got them back after I called them out on it (almost immediately, after getting back in my car). I am a very organized person, I always notice out of place items. SHADY!

Timmy Tran and crew are awesome. Had a flat tire and he took care of it quickly.

Made an appointment for an oil change at 10am. I was told the car would be done at 11:45 but 1pm comes around and my car is still not finished!!!! This is absolutely ridiculous! This is my first time buying from this dealership and during my first service visit I was promised a free detailing if I completed a survey. Now that I am back for my 2nd visit I am told it will take an extra 4hrs (on top of the 4hrs for my oil change) in order to grant me that detailing!!!!! This is a joke. What is the point in making an appointment if we are going to spend the entire day sitting in your waiting room listening to the phone ring over and over and over! Answer your phones and speed up the service!

This place is always over packed. Staff tends to be harassed all the time. Stop taking my car in for service

I appreciated the customer service and felt like every service rep was friendly. Appt took 2 hours even with a reservation.

Many thanks to Dylan & David McDavid s team for the excellent service and support.
Regards,
Amit Trivedi

I got my Honda crv. for 9 month.I love it.
I have been visit for my routine oil changed
and some other stuff but the service is still
excellent . Thank you for keep all great services.

Had an appointment and it took almost 3 hours to get my tire patched. The service person was very nice but the delay was frustrating !

Very polite introduction and keeping me aware of status of car.

Excellent and superb service always by service center. I have been coming for 8 years and never had an issue. Mike Myers is an excellent professional advisor, thanks Mike and entire team at dealership.

I was very pleased with James and Oleksandr and finance man MO.All were very knowledgeable people .They answered all our concerns and gave us a great deal on our new car. We will recommend this group to everyone to see them buy a great HONDA they are the best car on the road today.

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I owned a 2005 Accord for the past 12 years. Amazing car, so decided to buy a new Accord. I worked with Keith Burr and he was very helpful. In fact I started looking back in October last year, but wasn't ready to buy. I told him I would reach out to him after the first of the year. I texted Keith on Tuesday at 6:30 and we texted back and forth negotiating the price of the car with all of the add ons. I went to the dealership after about an hour of back and forth and drove off with a new 2017 Honda Accord Touring. The car is amazing and the service was even better. I highly recommend David McDavid and specifically Keith Burr!

Made my son's car buying experience painless and quick service

Satisfied with the service, they offered free instrument panel firmware update to fix some issue with odometer.. They do work timely and communicate well !!

I have had many problems with this service department... so much that I now drive all the way to McKinney to go to Honda of McKinney to get my 2014 Honda Accord serviced. This dealership claims to be the highest selling volume of Hondas and as a customer that is not a good thing because the service department is always crazy busy. Crazy busy means mistakes and poor customer service. I see a high turn over rate of service techs that come out and greet you when you pull up. Most are rude and very short with you because they are trained it seems to be like robots. Get the customers info and move on to the next car. Repeat. Several times the service department has said they did something to my car but didn't. I just think they are too busy and mess up often because they are in such a hurry to get to the next car. I do think if you go during a weekday when they are less busy you will get better service and more likely to get a legit service done on your car.

It is sad though that I live very close to this dealership but choose to drive all the way to McKinney to get my car serviced.

We've taken our Honda Odyssey to David McDavid for oil changes and most recently new tires and brakes. Berkley has been our Service Rep the past few visits and she has done an excellent job of keeping me informed of the repairs as well as not trying to pressure me into purchasing repairs that weren't needed like you get as other repair facilities. The waiting room is clean with plenty of seating. I will definitely continue to bring my vehicle to David McDavid for future oil changes and repairs.

Good staff, friendly, communication,good service highly recommend to buy your next car

Bob the sales rep and John from finance are both great! Bob was super thorough and made the whole process super easy. Both Bob and John showed that they really cared about me and the longevity of my vehicle and helped me get a great deal.

the customer service in the service department is the number one reason I still have a honda. I love my fit, but have been thinking of something different. I just can t change. I have come to rely on immediate knowledgeable and honest service. Even if my tech isn t right there another is or even the manager within 1 MINUTE. Seriously awesome group that embrace customer service.

I've bought my last 3 vehicles from this dealership and each time has been very pleasant and easy. Last car took an hour and a half and I was out the door with keys in hand. Highly recommend this business.

David McDavid has always been a great help. They made me feel apart of there family on my initial visit to just look at cars. However, that visit did turn into a purchase.They didn't pressure me they went over every question and just wanted to make sure it was a fit for me. My wife was 6 months pregnant at the time. So you can understand how my mind was everywhere. There service department is amazing, I never book a appointment and I am out of there one hour later. Which is amazing!

We come here for the service department. They are exceptional, professional, and friendly. They really go above and beyond. You'll be happy to know that you'll continue to get excellence, well beyond your big purchase.

I went to this dealership today and was attended by SAM SAIDIAN. It was the shortest and awful transaction we had. Not wanting to work with us unlike our first experience when we purchased our first Honda car in the same dealership with a different salesperson. I have dealt with him during online inquiries and he was not very direct of his response but I assume he will be better in person thats why we asked for him, but was wrong. Gave a quote with no breakdown on how it is suddenly more than $2700 from the MSRP. And it is non-negotiable. Wouldve loved to just have an email quote but insisted on letting us come in, but when we did, would not want to discuss. What s the use of this sales guy? Thank you Honda McDavid Frisco. There are other dealerships we can go to for our business.

Zane strapp was an excellent sales man for my new Honda crv ex. He was able to accommodate all of my needs down to the smallest detail. Without hI'm my car search may have been a complete disappointment. I highly suggest him for all future deals.

I had a great experience at McDavid Honda of Frisco. My sales consultant, Anthony Elmore, did a terrific job in assisting me with my purchase and gave a very thorough explanation/demonstration of my Honda Accords features. I would not hesitate to go back to McDavid Honda for future purchases.

My last visit with service went great. I was in-and-out for an oil change in 45 minutes. The lift was able to drop me off at home and pick me backup. Good experience this visit. My advisor was very pleasant as well.

I am very happy with the customer service and specially Mr. Ted.

Thanks Hamed Mahmoudi for great experience and professional services shown by you in my 1st Honda :)

I would highly recommend to check this place out. People are too good. They know what type of Car suits your taste better!!

Excellent and quick service. They accommodated me with a loaner car. Great communication and customer service from Tony R.

I was in a bind and needed some help fast.
I had a customer that needed a part that was on backorder. They were moving out of town and needed this part before they moved. It was critical.
Chris Edgar took care of me! Got us what we needed! He was quick and very friendly. It was nice to be able to do business with someone who was so east to talk to and you knew you were being taken care of. He emailed me all the invoices I needed as well as the tracking #.
Thanks Very much Chris Edgar you've made several people's day much better!

I received great customer service when I brought my 2017 Accord to get maintenance done to it. Kelvin Jones was my advisor. I drive from Irving just because of the great customer service I received the first time I visited this location. Kelvin was my service advisor on my first visit. On that day I explained to him the bad experience I had at the Irving location and that I was trying to get my sunroof fixed. After my car was looked at Kelvin told me that the cost to fix my broken sunroof was covered under my warranty. The Irving location told me that it wasn't. In the end my sunroof was fixed and for that reason I don't mind driving to Frisco. I appreciate the honesty. Thank you Kelvin!

As always David McDavid Honda of Frisco CV ones through. Oil change in 30 minutes and out. Thanks guys

Amazing service. Took care of me where another dealership let me down. Dylan went above and beyond. Very happy with the visit.

*Used Car Purchase Experience* * DO NOT GO TO THEM*
* I bought a car from them 3 weeks ago. Got a certified pre-owned 2013 Honda Accord EX L V6. I got a busted tire in 3rd week. I didn't get all the features I was promised. *
The only time they are nice and try to please you is when they make initial phone calls to lure you in the dealership. They treat you like trash right after that. (You think you'd be offered water when you enter a dealership. That didn't happen with us, not once on any of our visits. They did offer it to other people right in-front of us. This will sound petty but this marks the beginning of the terrible customer service that follows.) The sales person (Becky) who was assigned to me was insulting us with a smile on her face. I actually bought a car from them just outta spite. To show her that I CAN actually afford to buy that car. I somehow ended up holding a car which I didn't even drive/wasn't ready yet but the deal sounded good as it was certified (which I again trusted that they would check it right). I saw the post for the car online, it was 2013 Honda Accord EX-L V6 with Navigation. (Which was my biggest mistake, but my ego got a better hold of me.)

A week later I go to get the car and drove it for the first time. I thanked stars on the purchase and wanted to get outta that place as soon as possible. I finished the paperwork and was accompanied by a different sales person this time( who was much better and nicer to us). I was happy and relieved and thought only that other sales person was bad like that. I reach home and realize the car doesn't have navigation!!!!

I try to reach the people I bought the car through, they said well we didn't see the car we sold you that day so we can't say anything. They said YOU saw the post online and gave me the stock number I never promised anything.Well you guys did post the AD online, didn't you? I was told to talk to Internet Sales person. Who I didn't hear back to for like 3 weeks. I was pushed around till then.

In the 3rd week my car's tire burst on the highway ( so much for the certified pre-owned and checked tires) . I didn't even bother contacting them. I went to a tire shop and paid for it outta my pocket coz I don't have the energy to deal with them.

Not going to go back there for any of the servicing in future. Still waiting to hear back from all those people who are supposed to figure out what happened.

I had a great experience dealing with the salesman and sales manager. The vehicle I was purchasing had an issue that needed resolved before I took it home. They were quick to get me into a loaner vehicle and then even delivered the vehicle to my work so I didn t have to make an extra trip. Highly recommend doing business with them.

Extremely busy location but very helpful salesman who were not pushy at all. Check the website prices before you go and they will match the price if it's cheaper.

We recently purchased a used Honda Odyssey from David McDavid Honda and it was a smooth, easy transaction especially considering we live 4 hours away in another state! We wanted a certain year model and color and I wasn't having any luck finding one online anywhere when I remembered to check with David McDavid. The very van we wanted became available online that day and within 3 days we were picking it up! We got a great price, awesome van, and everyone treated us very nicely at the dealership while we finished our paperwork. Olec, our salesman, was great as well. I have already recommended this dealership to a friend looking for a new Honda. Thanks!

They know what they are doing taking care of people who need a car . David was very helpful and friendly and took care of us the whole time and had everything ready .

Coming from New York I was sad to leave my old dealership behind but David McDavid Honda of Frisco quickly made me feel right at home. The staff is so friendly and assuring that everything is right with you car. I went in for a tire alignment and oil change and they found a nail in my tire and fixed it free of charge. I would highly recommend them for servicing your Honda!

Very good Covid19 protocol and they did all work in less time than estimated.

This place is always busy even on the early weekday mornings. I believe the prices are fair considering it's a dealer. They have a great courtesy shuttle and the drivers are friendly.

Very kind staff would definitely go again
Really recommend matt above and beyond customer service!

We purchased our Vehicle through the Costco Auto program through David McDavid Honda Frisco. What an awesome experience! Thank you Sam Saidian for your help and expertise. Best car buying experience I have ever had!!! Again thanks for all your help!!

Great customer service down from the operator to the parts service rep. The one place i dread is just the place that made my day. Kudos David Mcdavid!

I really love my HRV. The salesman was very knowledgeable and very helpful. I will tell everyone where I bought my car.

I have been going to DMcD Honda in Frisco since they opened. They are always courteous and helpful. And the prices are fair. I just had 2 tires replaced and their price beat the discount tire place by a mile. They will continue to be my first choice for maintenance and service.

I recently purchased a new Honda Civic from Laura Mikiciuk at David McDavid. I would recommend her to anyone in the market to purchase a vehicle. Laura is knowledgeable, kind, prompt and always available to answer questions. Ask for her - she's amazing!!

Great service from dealership and my Service Advisor Sergio. It was easy to schedule appointment and all work was done right and on time.

My son wanted to purchase a vehicle. We decided on a Honda but did not want to deal with the hassle of car buying. We were contacted by Sam Saidian due to our internet inquiry. Sam was honest and upfront from the beginning so we decided to give him a shot. We test drove a few vehicles and were given out the door prices. Sam was professional and made our car buying experience easy. I highly recommend Sam. The only negative part was the business office trying to sell extended warranties. Overall, we had a great car buying experience.

I have been taking my Accord to Honda cars of Mckinney for service for several years. I was always disappointed in the customer service I received. Then I decided to try David Mcdavid Honda Frisco. I was taken care of by Matt Bryan. He greeted me promptly with a smile. The service was fast. My car was cleaned better than ever. Overall a great experience. I will be back to ask for Matt in the future. Thanks for the pleasant experience!

Sam Saidian was my salesman and he was great. Knowledgeable, funny, and really worked with me. Didn't rush, wasn't pushy and made me feel like he really cared about getting m a good deal. And on top of all that got me a great deal on the car then DELIVERED IT. Awesome job. usually don't rate car dealers since I have never gone to the same one twice.
I then came back and we treated great by the Accessory Manager Jordan Johnson when I wanted some extra stuff on the car.

Excellent team. This dealer will the first place I go to the next time I need a car.

I have been a customer of David McDavid Honda of Frisco.. wonderful experience and extremely helpful staff specially in the used cars, where they helped me get of my vehicles; SUV and sedan. Their sales guy Fahad Bin Arif is a very friendly and customer-oriented person and did a great job for me to get the best deals. A must visit for all your car needs, whether it is for buying a car or get the best service with reasonable rates.. with all genuinity.

Tim Tran has always taken great care of me when I bring our vehicle in for service.

I recently just purchased a CR-V from this dealership and I have to say my experience was wonderful! Masud helped me with finding a vehicle and getting my rate as low as possible. He gave me many options and was so helpful and patient. Once I was ready to purchase, Davood Bayat made sure that I got the best amount of bang for my buck and he was so friendly, accommodating, and helpful. This purchase was such a breeze and I would recommend this dealership to anyone looking to purchase a new vehicle!

Love this place . I travel 10+ miles to get service done here . Got my 2 cars here . Friendly staff and technicians . Love the free pop corn

Update June 2019
Service advisors and technicians are still fantastic . I love the place . I went here for my last 2 cars and drive out of my way for service here . I docked a star because of a service scheduling mixup that caused me to wait on a service for 4 hours in the middle of a pandemic .

Kelvin was so helpful! Service was fast and friendly. Setting up an appointment was super easy and there were plenty of slots available that fit my schedule. David McDavid Honda is definitely my go-to place to service my vehicle!

Greg took amazing care of me and my Pilot. I appreciated his assistance, knowledge, and timeliness.

This Honda dealership is great. I've been coming here for years and never had a problem.

My fiance and i purchased two vehicles from David McDavid Honda this weekend and it was an absolutely wonderful experience. This was the first time purchasing vehicles from a large franchise dealership for both of us. We went in slightly apprehensive and were pleasantly surprised at how easy the process was.
Our salesman, Jeff Stone, was great to work with! He took his time with us and explained the process every step of the way. We left with not one but two new vehicles! Jeff provided honest feedback and advice as we were considering different vehicles and had a high level of knowledge about all of the vehicles on the lot (even the non-honda's).
Everyone that we worked with at david mcdavid honda was delightful and professional and we are so appreciative for their help!

Had to remind them of several things that was written on my appointment. Very confusing and inconsistent intake and exit process.

Hate car dealers, but this place is good. Good service department and when we bought a used car felt fair and surprisingly free of BS.

Victory Berry over at the pre-owned center was fantastic! Great communication and was really on top of making sure everything was fixed up and good to go for delivery. I was driving up from Waco which can be a real bear, but he went above and beyond to have it ready the next week on a day I was already going to be up in the DFW area. The receptionist at the main building was also super nice and became our 4 year olds best friend while I was signing the paperwork. Great experience overall!

****Update: when this oil change was done they cracked something, leading to a huge oil leak. Had to go back to make them fix. Have tried to call to follow up on something and called 5 seperate times, and have been promised a call back 3 times. Have heard nothing. Horrible, horrible, horrible customer service****
Had a horrible experience when I was going to buy a car here. Ended up going to Honda of Irving because the Frisco guys were arrogant.
Decided to give it one more chance with a simple oil change. Was told it would take 45 minutes. It's been over an hour and a half and I've yet to even see my service advisor. I've have multiple Hondas over 11 years and each time I come to this location it's worst than the last. If you want good service and honesty don't come to Honda of Frisco.

We just traded in my wife's '08 CR-V for a 2019 HR-V EX-L AWD from David McDavid Honda of Frisco. Our sales consultant, Charles Warner was the best!

Fast and Excellent customer service. Derrick in the service center was very helpful and kind. I really liked the text messages with updates and the ability to accept or decline certain services right there on my phone. They got my car in on very short notice and it was done quickly. Thanks!

Our family purchased a new Odyssey from McDavid Honda in August. The whole experience was smooth, and I was happy with the price we paid. It was very helpful that McDavid allowed us to take an Odyssey home for the day to ensure it would fit in our garage, hold our luggage, etc. They ended-up beating a local competitor s price, and were the most affordable in the area. If I were in the market again, I would definitely consider this dealership, and recommend them to family and friends.

Walking into this business, i was immediately greeted and worked with efficiently which was a delightfully sharp contrast to the many places I had previously gone to. One of the sales consultants, Moe, was able to find us exactly what we were looking for and ensure that every service was done with quality. It made for a professional and enjoyable environment

I had a great experience at McDavid Frisco. Made an appt and was greeted promptly on the drive by Matt. Kelvin was my advisor and did a great job looking after my pilot and making sure I was well taken care of. My car was finished way quicker than I expected too! My Honda and I are very happy! Thanks for treating me like family!

Lenora

We were well taken care of and given a lot of information by Fahad Arif. It was a pleasure doing business with your company and we think we lucked out with your sales person Fahad.

Got an excellent price on a used Kia Sorento in new condition. Melvin did a great job getting me a good price. I liked that he had the car ready for me with the AC running when I arrived to test drive

The service people where very nicely and I have had a good comfort time, thanks for every things at David McDavid Honda at Frisco, Texas.

The experience was great at David McDavid Honda of Frisco and I truly appreciate sales person Ali Nodeh and his manager s help in getting me the best deal possible!

I received a mailer from the dealership. I knew I needed to get my timing belt replaced and the offer was for that and the water pump. Great price and super easy process to drop off and pick-up. They did the work for the price stated, recommended (but did not oversell) additional items, and delivered my car back before the stated time. I worked with Phil Keesse and he was exceptional.

Worst dealership, they are crooks! The offer they gave me for my trade in was way lower than what it was worth! Then they tacked on their extended service after I specifically told them I didn't want it. I had to fill out a cancellation form to get a refund for what was THEIR mistake, which takes 6-8 weeks to receive. It has been 2 months now and I still haven't seen my refund! Their finance department is impossible to get a hold of by phone. Only reason I bought from them is because they had the exact car I wanted, will never buy from David McDavid again!!

Great service, and reasonable cost. Surprisingly their oil change price is cheaper than all of the private shops around the area.

My wife and I bought a new car from here last weekend. Mosaab Barazi was our sales rep and he is, without a doubt, the BEST sales rep there! Mosaab was very friendly, professional and knew absolutely everything about the various cars we were looking at. He was very patient and took his time with us and explained all the various features of each trim level and worked with us on deciding which one best suited our needs.

We have 2-year old twins and early on in the process, Mosaab even let me borrow the car we were looking at for a few hours to drive home to my wife so that she could test drive it without us having to leave the kids at home alone or drive out herself!

Our entire experience from buying to finance was spectacular, we will definitely be returning to David McDavid (and specifically Mosaab) for future car needs. If you're in the market for a new car, make sure you ask for Mosaab.

not only takes care of what you want service they also give your vehicle a complete check up for future reference and immediate needs. your rep timmy tran is the best!!!

David McDavid has taken excellent card of my vehicle!
I don t get over charged.

I received quick and fine service and information. Thank you.

Recently Purchased a 2016 Honda Accord. My salesperson Chris Tiner was fabulous!
The whole team did an awesome job in making me feel comfortable with my decision and were very patient with my indecisiveness *smile*. Since my purchase I have had to contact Chris regarding some minor issues (my fault). His responses were timely and he didn't make me feel like I was bothering him at all. I would recommend this dealership to my friends.

Normally I drop by the Frisco location for service or parts on my 1995 Civic, which is still running strong I may add... Well, the 2015 CR-Z in the showroom was calling my name so I purchased. Always wanted a 1990 CR-X so I grabbed the Z. Was every pleased with the professionalism of the sales and service staff. Nice to see they understand the repeat buyers.