I scheduled an appt for 4pm (dropped off at 3:38pm...

I scheduled an appt for 4pm (dropped off at 3:38pm). It just had to clip/screw the water splash back in place. The car was only serviced around 7pm. I don't know how a 15 min service (like they said) would take 3+ hours. Why do we even need to make appointments then? Other than that, Eric was very friendly and courteous. He was absolutely amazing and deserves a big raise!!