I have had many problems with this service departm...

I have had many problems with this service department... so much that I now drive all the way to McKinney to go to Honda of McKinney to get my 2014 Honda Accord serviced. This dealership claims to be the highest selling volume of Hondas and as a customer that is not a good thing because the service department is always crazy busy. Crazy busy means mistakes and poor customer service. I see a high turn over rate of service techs that come out and greet you when you pull up. Most are rude and very short with you because they are trained it seems to be like robots. Get the customers info and move on to the next car. Repeat. Several times the service department has said they did something to my car but didn't. I just think they are too busy and mess up often because they are in such a hurry to get to the next car. I do think if you go during a weekday when they are less busy you will get better service and more likely to get a legit service done on your car.

It is sad though that I live very close to this dealership but choose to drive all the way to McKinney to get my car serviced.