I've purchased many cars from Dave Sinclair, and I've always taken them for service there. The service reps are all great to work with - on this particular appointment, Matt Hackney scheduled my appointment and congratulated me on my new car... and Pat checked me in and got me taken care of quickly. Always a good experience!
I had to leave my wife s Yukon XL for a few days to get repairs completed. The car was finished as promised on time, and Eric Enright updated me multiple times throughout the process. This communication made the experience 100% worry free, and the quality of work could not have been better.
Tony Godfrey JR and JP, helped out a lot, stayed in my price range and found me a car that I was looking for. And absolutely love the car!!
I recently purchased a 2018 GMC Sierra from Dave Sinclair. Rob Fulmer was great to work with. He was professional, knowledgeable, and made the experience/purchase very easy. He followed up after the purchase and in my opinion went above and beyond to make sure our experience was positive. I would highly recommend Dave Sinclair.
With not many trucks available, this dealership did what others wouldn t to be sure we locked in a deal. Super impressed, I drove 400+ miles to take my business there and I would do it again.
Tim Fothen and Dan Sinclair helped me tremendously through the process. I would not have bought a vehicle if these 2 guys were not involved. They had great service and communication and most importantly knew how to make a few modifications to the truck that really made me move forward with the vehicle. The process was smooth all the way through and these guys made it easy. I am extremely pleased with the truck and have gotten tons of compliments on it in just a short period of time. Great job Dan and Tim!
My dear ole dad always got his Buick from your dealership! That I love to test drive a Chevy Trax orange ; plus a Buick SUV!
Picking up my Buick let me tell you they took care of me especially Tom Brown and Mr. Jerry in the service Department love you guys I owe you big time
But the next day I had to come back and ended up buying a new car and Dee Jay took very good care of me on my new car
As usual, I am completely satisfied with your service - even when you are swamped with customers and I didn't have an appointment.
Expensive, but most dealers are. Friendly customer service
I spent time looking at 3 trucks with Rick who I found to be a friendly laid back sales representative who was very knowledgeable. I felt no pressure at all. I purchased a vehicle for a fair price. Sales Manager Tim Haggerty did a great job as well and Colin in finance was a pleasure to deal with! And they fully detailed the truck and gave me a full tank before I left.
Great place to get a car, very friendly, the people are great! Love that its family owned, I highly recommend going there.
I was very pleased with my time at Dave Sinclair Buick GMC. Conner was knowledgeable about the vehicle I was looking at and was a pleasure to work with. There is always an anxiety when looking to purchase a car, but Conner made the experience comfortable.
It was a pleasure working with Tim Fothen on the purchase of my new Buick Encore. I was treated with respect and didn't feel pressured to make the purchase. On a scale of 1-10 (10 being the best), I would rate the whole experience as a 10.
My husband and I bought a Buick recently to accommodate our growing family. Jeff Allensworth was our salesman. If you are going to Dave Sinclair you need to find this guy he is amazing! We had actually been searching for a bigger vehicle for a few weeks and he walked us through every step of the way. As soon as one came on the lot he gave us a call and it ended up being the one we got. Fantastic service!!!! If you are in the market for a new car you need to stop by and see this guy.
One of the easiest car buying experiences I have had. Everyone was very friendly and helpful. Raphael was amazing to work with!
thanks for the state safety and emission inspection while I was waiting.
I worked with Ian at the dealership...he sold me my 2016 Buick Encore...I felt that he was very honest, did not make me feel pressured, and extremely helpful...he knew what I wanted and what I was willing to settle for...I got the exact car I wanted. He also, went above and beyond to make sure I was still happy with my car a week after I got it...
I would highly recommend him...I had a great experience!
Dealt with DeeJay Brobston. He was so knowledgeable and helpful. No high pressure. Answered all of our questions and made sure that we were comfortable with the process. Couldn't be happier with our purchase. Thank you DeeJay for a great car buying experience.
I enjoyed my car leasing experience -- they were flexible with my schedule, things went relatively quickly, and I love my new car!
We had an amazing experience purchasing from Sinclair. I love my Yukon XL and working with Tim, Dan Jr, and JP made the process easy. They treated us like family and I would recommend anyone to check them out if they are looking for a new vehicle.
Very comfortable atmosphere and everyone very friendly.
Tom Brown was super helpful in scheduling my appointment and the service and bed cover installation was much faster than anticipated.
I found a truck I wanted on their website that was not in stock yet. They told me that it would be 2-3 weeks before the truck would arrive. We negotiated the trade in and I gave them a deposit and waited. 2 weeks passed and they called to inform me that a different truck was in with identical specs and if I wanted that one they would get it ready. I was happy to hear that and arranged a time the next morning to pick it up. I told them to get the paperwork ready so all we had to do was sign because I had very little time to do this. I was told 1.5 hours max.(I think 30 minutes should suffice for this but , OK) Needless to say, the paperwork wasn't ready , the truck wasn't ready and it took 4 hours to get to the signing part. I was getting a loan from my bank for this and they knew that upfront. I had the cashiers check in hand and a personal check for taxes. plates and down payment. After the finance manager tried to get me to borrow from his banks and wasted more of my time the sales guy tells me that they wont accept a cashiers check from my bank and I will have to wire the money. Its 4 pm at this point and now I need to call my bank, have them wire the money and explain what is going on and why the check I picked up the day before wont be used. Good thing I knew the loan officer personally. What a mess. After complaining to the sales manager his response was, " Who told you to bring a cashiers check" . You would think they never sold a car before or my bank never wrote a cashiers check for a car loan. BTW- I buy a new truck every 24 months so I am not new to this game. This dealer is not worth your time. Find a different dealer is my advice because this one will waste a bunch of your time.
Update- The General Sales Manager reached out to me after reading this review. I did not speak with him but he left me a message and sent an email. I would like to think he is a stand up guy that wants the best for everyone involved. I would give them another chance just for this reason but will proceed with caution and make sure my expectations are met from the beginning of the transaction. Thanks for reaching out Tim.
Well, they were pleasant enough, but refused to really negotiate on the vehicle I was interested in. Offer was not that bad. Counter offer was pitiful. Most likely won't be buying a car ever from these guys.
I just want to give A BIG SHOUT OUT to Joe Palumbo at Dave Sinclair he is the ABSOLUTE SUPER BEST!!! HE IS AWESOME ! Always takes the time to listen and find what your looking for and answer all your questions even when he is super busy , he makes the time for you and I APPRECIATE IT LOTS, also a shout out to the Cashier desk, Finance and Body Shop you Rock! Thanks Dave Sinclair Staff for all your hard work .
If I could go without a star I'd pick it. I went on a couple of test drives and knew more than Brian the salesman. He said you're a real car guru. Then he handed me off to someone else, and I wanted to keep the payment price around 400 and they wanted to give me 2000.00 for a Charger that only has 55,000 miles on it. If they just had respect they may have made a sale. The first salesman left us to help a lady, he lied and said it was paperwork. I was told by the second salesman to go big or go home, I went to Bommarito Chevy on Lindbergh, no money down on a vehicle for $45,000 and kept my car and my monthly payment. I paid $714.00 a month for the charger but Dave Sinclair must not care about selling cars.
BEST SERVICE EVER!!! AS ALWAYS! The SINCLAIR FAMILY DOES IT AGAIN! Working with Tony Godfrey JR was SUPER EASY! He genuinely cared about what car was right for my family! NO HASSLE! David Hoeflinger was AMAZING AS WELL! Quick and easy financing help!! I also have to throw in how Tommy Detweiler helped me a lot in making a decision! I LOVE THAT A FAMILY can come TOGETHER to help you out when you need them! LOVE THIS FAMILY!
If I could give this place 6/10 stars I would. They picked up and dropped off my car, ran thorough tests, and gave me ZERO CHARGE because no problems were found. No charge even for service or the pick up/drop off. Everyone I spoke to (receptionist, technician, valet) was incredibly nice, helpful, and pleasant. Would recommend this place and will definitely go here for all car-related matters from now on. Will recommend to family and friends!
This is my 2nd vehicle I have purchased from this dealership. Easy process and excellent customer service!! Tyler was very helpful and made the whole process seamless. Thanks.
Deejay made our experience a simple and easy process. He treated us like we had an 800 credit score and a million dollars in the bank even though neither was true. We will be back for our next purchase.
Everyone was great to work with. Our salesman, Raphael Price was outstanding. He spent a lot of time explaining and demonstrating everything on the AT4. He was super thorough. He had complete knowledge of the product and explained it to where a 62 year old guy could understand. I felt like he really cared about my understanding of the vehicle. He went above and beyond in waiting an hour or so after closing time while I was with financing. Even though I told him he certainly did not have to stay. David Sinclair and Mr.Perez were very helpful handling the finance and warranty aspects. David took all time needed to explain various warranty options. To cap off the whole experience, owner Dan Sinclair stopped by to visit and make sure things were going smoothly. This is the first time, in a long while we purchased from Sinclair GMC and could not be happier. I am proud to have the Sinclair name plate on the truck.
Thanks,
Mike Moore
took car in for an estimate....they said they could work on it immediately....they shuttled me home and picked me up about 3 hours later.....wonderful
They were very polite, and very attentive. They worked very hard to give me the best deal they could to get me what i wanted. I would highly recommend them to anyone to buy a automobile. Thanks Wanda
Waiting for part, so my survey will probably continue later.
I normally haven't enjoyed the car buying experience, but Tony Sargent was very easy to work with and listened to my needs. I'd recommend him to anyone. Also liked Colin (Finance Mgr) who presented the various add-on options and when I declined and gave my reasoning he moved on instead of pushing it. Overall I thought it was a really good experience. I never felt that those guys weren't in my corner or secretly trying to push a different agenda/sales pitch, which is where I think most people are rubbed the wrong way during the purchase experience.
Emergency situation the expedited the repair great job
I had a great experience at Dave Sinclair! I was looking for something specific they didn t have ANY hidden fees like other dealerships, and they were SO patient.
My salesman was Chris Collins and I cannot give him enough credit. He made us feel comfortable, answered all of my questions, and literally dealt with each emotion I went through. I never once felt pressured and he made us feel like a part of a family. I ve never had this type of experience before and it s definitely one to remember.
We also had David H. for finance and he was amazing as well. He went above and beyond to find me the best deal and was very patient with all of the questions I had as well as allowed us to talk through each option. He generally cared about how I felt and I can t thank him enough. I had such an amazing experience and I am so in love with my brand new Buick!
I bought a pre-owned Buick LaCrosse and couldn t be happier with the experience. The staff was helpful and the car is incredible at a good price. There were a few scratches on the exterior and the dealership is fixing this at no additional charge. And Andrew Godfrey, my rep, called after the sale was complete to schedule this fix without my prompting. It was a very pleasurable car buying experience.
I had a great experience in purchasing my new vehicle from Drew Perez recently. He was prepared to show me multiple cars based on my wishlist and took time to answer all of my questions. Then the purchasing prices was smooth and painless. Definitely will be returning to Dave Sinclair Buick GMC. Thank you to everyone there!
I have a 2021 GMC Sierra with 6k miles. On March 23rd the truck would not turn over and was towed to dealership. The ECM codes had to be reprogrammed. On April the 13th the truck starting making a clicking noise from the engine area, and shifting hard. I brought to dealership, but no appointments where available until the 19th. I brought truck to dealership on the 19th. It was determined a lifter collapsed and was repaired, I picked up truck on the 21st and brought home. Approximately an hour later I saw fluid on garage floor believed to be anti freeze. Called service advisor, who said he would have tow truck come and pick up this was at 3pm. At 5pm I contacted the service advisor through a text to ensure the tow truck was still coming, he assured they would call when they where on their way. At 730pm I text again with no response. At 705am I call service advisor and left message that truck wasn't picked up. Received call from tow truck company at 727am that they where on their way. To say the least I am not pleased with and major engine repair to a 50k truck with 6k miles. To make it worse I get it home and it leaks fluid all over my garage, and then tow truck doesn't. come as promised. Does GM offer a buy back on their vehicles with engine issues?
They got my truck in early a day early and completed it within hours
Tyler McVey was awesome - I would totally recommend him to everyone ! He did a wonderful job from the first inquiry to walking me out and ensuring I was safe in my car before driving off the lot after the financing went through. A true gentleman and extremely professional!
Greg Semanasin was a real pleasure to work with. He always returned my calls and bent over backwards to make sure we were happy with purchase.
Colin Akos also went above and beyond to get us the best rate in financing.
Even though I live 140 miles away from dealership I will go back again for next purchase!
Bought my first CPO car here yesterday. I worked with John Hanna who was absolutely awesome! My parents bought a car from him a while back and strongly recommended him when I mentioned I wanted to get a car. Now, I'll be recommending him to anyone I hear is looking for a car. He was patient and helpful and didn't rush me in anything.
The finance department worker (name escapes me) was also awesome. My car fell under a different warranty than the CPO and this threw me off a lot but he was awesome in explaining the differences to me and helping me feel comfortable with the purchase.
They were both friendly and personable as was everyone I saw at the dealership. I also couldn't be happier with the car I bought.
Overall, it was a much better experience purchasing my first "new" car than I ever expected. Thanks!
Rob sold a car to my mother last week. She did not want to buy a car, but HAD to buy a car. Her old car was beyond repair. Rob was polite, knowledgeable, and enthusiastic. He even went to my mother s house and drove her unreliable trade-in back to the dealership. I could not be happier with the service Rob provided!! I will refer him to others in the future!!
Everything went smoothly from check-in to check-out. My service Representative was Excellent! I dropped it off at 9:30 , and received a call just a couple of hours later to tell me it was ready to go .
I have had nothing but problems with the service department at this dealership. Although the males who sign you in are great to work with, the management is terrible and the owner Tony does not support the customer who purchased his vehicle from them. Of most significance is the women he hires as greeters and manager of the service department, who are definitely elevated to the extreme level of their incompetence, as they prefer to be authoritarian, do not have the people skills to allay customer concerns or work problems out on their own, and have a quick trigger finger to call the owner Tony, who in turn chastizes the customer and refuses service to the customer perpetuating his alfa male power to alienate return business, by supporting the inept female service manager who did not have the skills to handle the situation herself in the first place, when the customer being sent away should be his main concern. The past four years has been arduous. They seem happy to sell the customer a $5000.00 warranty, but once they have the money, knowing the customer is captive, they don't seem to care any further....very sad!
As usual the service was outstanding! I was treat as if I was family.
I have purchased 13 vehicles in the past 25 years. I have never had such a wonderful car buying experience as I have with Dave Sinclair Buick GMC! My dad was the one that referred me to this dealership because Dave Sinclair has always said "If it ain't right, we will make it right!" This has run true not only for my dad, but other family members as well. So, I thought I would give them a try. Being a woman and going into a car dealership is extremely intimidating. When I walked in and waited for my salesperson Dan Sinclair came up and introduced himself. That says a lot. Then, I met Nicki. Not only was she extremely helpful, but she acted like a normal, kind and caring person. Not a pushy salesperson. I explained my "unique" situation and she just listened. She listened so much that I really felt like I made a new friend. She didn't give me some high pressure sales tactic. She treated me like a human being. After she helped me figure out which vehicle best fit my needs she introduced me to the financing specialist, Colin Akos. Honestly, I thought for sure he was going to pull one over on me because that is what usually happens when I have reached this point in the past. Colin was amazing too! He found me an even lower rate than what I was hoping for! I left the dealership feeling like I stoled my vehicle because it all worked out so perfectly! Hands down this was the best car buying experience ever! I will now and forever tell everyone I know how awesome things turned out! Thank you all for being so wonderful :)
Dealt with Andy Babor on a used 2016 a Chevy Silverado. It Was a great experience. I have gone to other dealers else where I was talked down to or they tried high pressure sales. Here i waa treated with tespect and actually enjoyed buying tgis vehicle. I would and I am going to highly recommend this Dealer and Andy to everyone I know.
I brought in my car for a problem and while looking at that issue, they found another that could cause more issues down the way. They took care of everything while my car was with them. It felt great knowing they were looking out for me and my family in the future.
From the time I arrived at the dealership until I left everyone was very nice and helpful. From the secretary to salesman to finance. Made me feel comfortable and answered all of my questions.
Just bought an Acadia. Michael Morales was phenomenal for us. Friendly, knowledgeable and willing to answer all of our questions and concerns. J.P. in the finance department was extremely helpful in explaining all of our upgrade options without using high pressure tactics to sign up for any of them. An overall great experience. The first time I can honestly give this kind of review when buying a vehicle. Thank You.
I always get the quality service I am expecting at Dave Sinclair Buick and at competive pricing. When I pick up my auto I am always sure the work will be done correctly as it should have been
So pleased and excited about my new car. Everyone I came in contact with was incredibly kind and friendly. Thank you for making this such a great experience!! Love my Buick!!
I brought my car in for an oil change, and I noted it was making a strange noise on the drop box form. They called me quickly with the diagnosis once opened for the day, and they told me my options. They again called to let me know the part was covered under my extended warranty, offered a rental car for free, and called to let me know when there was a delay in the repair. Adam was very friendly and helpful along the way! I will always go back to Dave Sinclair Buick-GMC for my service needs!
Everything went well completed the services, and washed the car too.
We went to a number of dealers before finding the car we wanted at Dave Sinclair Buick GMC. We loved our sales rep, spoke for just a few minutes with General Manager Mike Sinclair, who seemed genuine and like the kind of guy I wish lived next door. Rick the sales rep did his job well without pressuring us, and the only negatives to the whole experience were 1) the ridiculously long wait once we had agreed to terms before we got to meet with the finance manager who did up the final paperwork and 2) the sales pitch he was required to give (trying to up-sell us into buying extra warranties or such). Those were counteracted, however, by the fact that they used that time to detail the car and fill the gas tank.
I must say that the customer service has been excellent. I live in North Carolina; so buying a vehicle 15hrs from home is sometimes difficult. My sales consultant Nicole (Nicki) Horr; provided awesome service with photos, detailed information and when over and above. Honestly; initially, she probably thought I was wasting her time being an out of state shopper. I'd also like to mention the services of JP Detwiler. He made the buying transaction smooth and easy. He was very responsive and called during the weekend to make the purchase easier for me. Best wishes to them both!! Again Thank you!!!
Rob was an excellent sales associate. He was laid back, easy going, funny, and personable. He made the "first car buying experience" enjoyable. The car was a used vehicle that looked brand new! Couldn't be happier! Thank you!
First met by Tony and instantly felt at ease. He remained positive and wanted to help me with a great deal. He was sincere, compassionate and walked me through deal with total kindness...really went to bat for me!
Very easy process with no pressure salesman. We saw a few cars online that were a great deal. I contacted a salesman and they had them waiting for us to look at when we showed up. We felt no pressure and ended up with a great car at a great price.
Very easy to set up an appointment and very friendly staff
This is the only dealership I will ever buy a vehicle from. The customer care from the day you purchase to the service you need while owning your car is second to none. What a dynamic and professional team. Thanks Sinclair for an amazing experience!
This past weekend I bought my second vehicle from Dave Sinclair GMC, my salesman (Oliver) worked extremely hard over two days to get my daughter into the car she loved, together with the business manager from the preowned lot they got the price into my wheelhouse . My daughter is happy and I know she is safe in a reliable car while on the road. Do yourself a favor and stop in at Dave Sinclair first when you're car shopping, quality priced right! Many Thanks!
The sale went fine however I had a problem detected on the way home with the usb, port brought the car back the next working day.
Left it for 2days it still not working properly,
So I'm very frustrated as well the loaner was almost empty when I left my car on full
Excellent visit as usual. Bruce Naes took care of everything and has kept my 2004 f-150 running great .
Took over 4 hours after test drive to finish everything. From before I test drove the car, I asked to get the extended warranty price. Numerous hassles on that, filled out form on trade in - no need to do that, because they didn't look at it from the model of my trade (they quoted the cheapest model, to the small payoff - financing didn't run first round of paperwork with small payoff to not quoting the warranty amount, but buried it in a payment amount in making the deal. $4,000 warranty was a no for me to salesman. Told FM no warranty, he tried also. How hard is it to walk out with ALL the paperwork verses being told 2 weeks to receive. While the salesman was nice and accommodating, the DS process needs some work. Also, while lock the doors to the dealership to limit COVID-19 spread, yet not have someone to open the doors when customer or even staff need to come in. Customers opened the doors 90% of the time for the staff.
Stopped by to look at a used Buick Enclave. Worked with Brian Body, he was very pleasant and helpful. We took a test drive. Low pressure, I really liked him.
I was reluctant to bring my car back to Dave Sinclair because the last visit was not so great as far as how I was treated. Gave them another chance today and I am glad I did. Clay (very tall guy in service) was excellent and friendly and he made me feel like he cared about me needs because I was frustrated. His service and follow up won me over. I will be back Dave Sinclair. THANK YOU! Awww man I forgot my umbrella. Theresa I will be back to get it.
I received great service from everyone involved! John McHaffey was a fantastic salesman. I had been to other dealers and was not satisfied, so I went to Dave Sinclair and could not have been happier!!!
Ian and Colin made it very easy and answered any questions I had. It was a great experience and I will tell others about how great the process was.
Excellent service every time. Quick, friendly, and they keep me updated the entire time.
Thanks to Chris Collins! He was very helpful and honest. We felt comfortable in our decision to buy and he helped us get out of our old ride and into our new! Very down to earth guy and would send anyone his way.
Jeff was really awesome. I never put pressure into buying the car.He even took the time to call me few days later to see how I like the car. I really appreciate the way you guys do business.
I have been looking for the right truck for 3-4 years. Test drove several trucks at several different dealerships. Tim Fothen and Dan Sinclair were great in helping me find the best fit for our family.
Not only did I buy my car here but when I called the service department to see if they honor competitors coupons, which they do not, they did tell me of an offer on thier website for an even better deal on my oil change. And Adam is the absolute best. Always so nice and friendl .
This is a shout-out to Mr. Drew Lesinski. This guy was nothing short of spectacular. He took care of me just like my mom used too when I was a kid. He walked me through the process, kept me in the loop of when my car was going to be ready and why it was going to take the length of time it took. He made sure I had a rental car to swerve around so I didn t have to miss or reschedule any meetings. Choosing Sinclair has been one of the best decisions I have made in the last two years. My buying is experience was made memorable by Tyler McVey and now Drew has reminded me why I made the decision to work with these people. There was even a cute girl named Stacy who kept me from getting impatient when I was waiting for a rental. All across the board guys great job!
Went in for an oil change appointment. Wanted to wait for it. They stated it would be about 90 minutes. Started on time and finished about 15 minutes early.
All of the service people were great! Very nice, informative and car was done in a very reasonable amount of time. I am VERY satisfied.
Tony was great! He the whole process quick and easy! I love my new GMC
I went in for an oil change and am so used to companies trying to up-sell you on things or telling you they found all these things that need to be done or replaced. Dave Sinclair GMC Buick is not like that. This is my second time going to them and never have they done this. They do not pressure you to buy things and services you do not need. Everyone I have encountered has been amazingly pleasant. Great experience with them and I will continue to go to them for everything.
From start to finish, Eric Enright and Tony Caputa were awesome. They both were VERY helpful and knowledgeable. I bought my Yukon from Dave Sinclair due to past experience with their service department and I continue to be impressed.
Raphael Price was amazing! You could not ask for a better salesman. Helpful, but not high pressure. We highly recommend him!
I have driven Jeeps for the last 35 years, so switching to a different maker had me worried. My salesman was amazing, and the whole experience went smoothly. I'm now a Kia owner and I love my Sportage.
davesinclairbuickgmc.com
