Just purchased the Malibu I was looking at for a while and the sales representative, Bob Isenmann, was very nice and approachable. He didn't rush and was very detailed and friendly. We managed to come to an agreement and I couldn't be more happy with my purchase. I also want to give a special thanks to JP for getting me the best credit union that fit my criteria and helped me get the best out of my deal. He was exceptional during the entire process and tried effortlessly to get me a better deal and eventually did, which was miraculous. The service was superb, thank you.
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People here are amazing ! I got my car in January 2018 & It was my first time coming for a service through Dave Sinclair & I m glad I finally did. Will be coming here more often ! Employees here are very nice & welcoming.
We had been looking at Ford Expeditions for about 8 months before we finally bought at Dave Sinclair. This was a all around winner. We are from the Kansas city area and made the drive just to look at this one truck. We got a newer vehicle with lower mile and at a lower price than anything we found local. On top of that the service department really made the vehicle right, NOT just so it could barely pass inspection like the other places we looked. The sales staff was easy to work with and quickly answered a couple of questions I had after the sale. Great dealership, and thats coming from a Ford employee.
The sales and Finance team were great. John and Todd tag teamed on the sales side and JD did a great job of explaining everything and answering our questions. They were also very accommodating when we went to sign the paperwork and had a short window to complete due to other commitments on our part. Fantastic job!
Took longer than I thought but every one was great.i can't believe valve stems would go bad so soon.just to let you know a service rep backed a new pick up into your fence hit it pretty good and walked away hope he did not damage it to bad.sinclair are great people.happy day
Eric Enright was so helpful with the mechanical repairs I needed on my Corolla. I got it back when promised and he kept me informed the entire time they were working on my vehicle. I will definitely be bringing my Toyota back to Dave Sinclair GMC.
I purchased a Buick Encore on my first visit, pretty much signed the deal in about an hour. It was easy. The salesperson Nick was easy to work with and made it quick, from chatting to a test drive to making the decision, Dan and Dave made it a simple process to do a trade-in. Everybody in the whole place was very friendly, and I think I'm like most people's experiences, there was nothing intimidating about all of it. I don't expect to buy another car soon because I feel well taken care of for a while, but I certainly would recommend anyone to give them a shot because I'm pretty confident on top of the great service you will get a great deal like I did.
My husband Andy and I bought our first GM vehicle last night from Dave Sinclair Buick GMC and let me say this. We will DEFINITELY be back for another. Not only was our salesman Ross courteous, friendly, and pressure free but Dan Sinclair himself made sure we got an amazing deal. They even stayed past close to make sure we were taken care of. Make sure to go here for your next vehicle. They will treat you like family
Ashley (Manager), Bev, and the customer service team at the body shop were absolutely wonderful. They helped to make a terrible day into a much more bearable experience overall. Jim did amazing work on our vehicle, it really looked like new when we got it back. Our vehicle has been a special part of our family experience in recent years, so it was nice to have someone respect and appreciate what we were going through. They really took care of us, were honest and communicated throughout the process, and definitely deserve a high recommendation. Thank you all again for great service. Blessings, the Mullens Family.
I have been fortunite enough to have several new cars. I just bought a vehicle from Dave Sinclair and I couldn't be happier! Great service, great sales guys and no pressure. No doubt the best car buying experience I have ever had!
Everyone here is always so welcoming! I did not have to leave during my appointment but they offered to shuttle me in case I did, which is such a great service to offer. They never pressure you like other dealerships do. I highly recommend!
My wife and I went in on a Saturday to purchase a vehicle and were greeted by salesman Ian Moore. Ian was personable while he was trying to sell us the car. Things change quickly when we start talking about money.
To clarify, I 100% understand this is a business and people will not always come to an agreement. It happens. With that said, once the sales manager decided to step in (Steve), things changed. I am all too familiar with buying a new car and trading a used one in. Of course the dealer is going to lowball you, that's just how they do business (even though they insult you 99% of time hoping you'll bite). I assume this particular sales manager decided he'd seen enough so he came over to strong arm us (no eye contact, very short answers). He quickly decided they couldn't help us (no harm, no foul). What followed was the disappointing part that showed a lack of professionalism and respect...
Apparently Ian didn't care for our style of negotiation and as we were standing up to leave and extending our handshakes, he was laughing at us. I'm not sure where this was in the "car salesman training", but that certainly won't garner you any future business. To us it shows a complete lack of respect and professionalism. And if my interpretation of the interaction wasn't enough, the follow up phone call the next day should let everyone know how it went down.
"Hi. This is Ian from Dave Sinclair, I hope there are no hard feelings from Saturday night, but I'd still like to get you into a car, let me know what it will take..."
I'd recommend that Mr. Sinclair and his managers teach their Millenial car salespeople how to be true professionals whether or not a sale was completed. People will return if the experience was pleasant, but I don't know too many folks who are going to let someone laugh in their face and turn around and hand them $50k.
UPDATE 3/21/2017: I did receive a phone call from Mr. Hagerty which I considered productive. He assured me that they are taking the feedback and trying to learn from it and become better as a result. We spoke about the power of non-verbal communication and how it can make or break a critical interaction. Bottom line is when that employee is interacting with a customer they are the face of your company at that instant. I appreciated Mr. Hagerty's phone call and hope they are able to use it as a coaching opportunity.
The service writer that assisted me was superb! She was friendly and went over all the details of my appointment. When the service tech found that I needed to have my cabin air filter changed, she actually showed me what it looked like so I could authorize the replacement to be done. She told me exactly how much it would be also, so there was no surprise. Every employee I crossed paths with was friendly. I also waited at the dealership while my work was being completed. Each time a customer's vehicle was done and they left the waiting room, an employee came out and cleaned the seat/area where they were sitting. Impressive!!
I reached out to Dan Sinclair, Jr. to help me find a very specific make, model, type, and year of a used car I wanted to purchase. He was exceptionally helpful and informative throughout the process. He found the perfect car in Florida, and he took care of purchasing it, shipping it, and preparing it for me back in St. Louis. All around great experience, and I m very happy with my purchase. I will definitely call Dan the next time I m in the market for a vehicle.
Dave Sinclair Buick is a great place to buy/lease a vehicle. I just bought my third vehicle from them, and every experience has been great. Their prices are the lowest in town, and the staff is very personable and professional. This is a well run dealership, and is how you should run a business.
Jerry was amazing! Loaner vehicle was incredible and makes me want to buy a new one! Thank you for the consistent awesome service. Looking forward to buying my next new one with Dave Sinclair BUCIK soon!!!!!!!!!!
With my first step into the door of Dave Sinclair Buick GMC, I felt welcomed. Todd Cohen was the first to greet me. Not knowing what I wanted, and process of elimination for vehicles, Todd was very patient. When I would call back with questions, Todd always gave me the answers I needed to hear.
Todd and the dealership knew my timeframe, which was a bit out from my first visit. During another visit, I met Dan Sinclair, who brought me into the family. Every phone call, every person picking up the phone, treated me with the most respect and consideration, and treated me as if I were their only customer, knowing their dealership is always filled with customers.
Todd, I cannot give enough thanks to! The Dave Sinclair team is amazing! I am so glad to have found a dealership to take care of me and my vehicle!
We have received nothing but the most friendly and professional services from this dealership. They have totally changed our view and perception of many dealerships that are out there. We would recommend them to anyone.
The dealership was very responsive to my requests and what I was looking for, while keeping my budget in mind. They treated us very well and we didn't feel pressured to do anything either way.
Rob Fulmer is the Go-To Guy at Dave Sinclair Buick GMC. I spoke to him on the phone about what I needed, and he had exactly what I was looking for when I arrived. Everyone at the dealership was friendly, and the purchasing process was smooth and fast. I would recommend this dealer to everyone and will definitely return for future automotive needs.
GREAT PLACE TO BUY A VEHICLE!!!!I highly recommend going here. Andy was my salesman Jim did my financing both of their customer service was exceptionally well. Andy never rush me into any vehicle he asked me what I was looking for and got me exactly what I wanted for a great price Jim made sure he did everything that he could to make my payments reasonable for me & he did just that!!! They both went Above and Beyond in their customer service just to please me that's why I recommend anyone looking for a new vehicle come here to Dave Sinclair.
James Corby and John Sinclair made my day. I asked for a rental(I paid for it) and they had it waiting for me. Helped my trip out of town easier. I'm also from Florida.
The Dave Sinclair Buick / GMC Body Shop did a fantastic job in fixing my Terrain after someone hit me. They kept me informed every step of the way and even cleaned / detailed my car. Thank you for the professionalism!!!
Everyone at Dave Sinclair Buick deserves praise. My wife and I were buying a Buick Envision and flew into St. Louis airport from Pennsylvania during an ongoing snowstorm. A ride from the airport to the dealership was arranged by the wonderful staff. We were met and picked up by Bob for our journey to the dealership. Bob was a safe and courteous driver. Upon our arrival at the dealer, we were met and greeted by our salesman - Oliver Livingston. Oliver had everything ready for our purchase from having the Envision cleaned/prepped to answering any of our questions. Oliver was very helpful in trying to resolve a problem I was experiencing with redeeming my GM rewards. My problem with my GM rewards was not at the dealership level, but involved the corporate accounting system that was being utilized to determine my rewards. Both Oliver and Colin Akos (financing dept.) made the transaction as smooth as possible. Both gentlemen are outstanding employees of the dealership. I would definitely recommend Dave Sinclair Buick GMC for any of your vehicle needs. When the time comes to replace our Envision, I'll keep Oliver and the remarkable staff in mind. Jamie and Sharon Eckman
We took our Acadia in for an oil change and tire rotation. James and the entire team was very kind and helpful. Sinclair is a great place to purchase and have a vehicle repaired.
This place is ridiculous. You pay you hard earned money for a truck that tell you is perfect with 35000 miles. however after 4 months you have to take it back and then they tell you the lower ball joints need to be replaced . the best part is they sell you the extended warranty with a 200 dollar deductible and act like they are going above and beyond by splitting it with you. . they act like they are the only people in this world that know something about cars until you call them on it . that is when you get all sorts of backpedaling. i would be cautious about buying anything feom this place. in addition they installed a leveling kit which is probaly the wrong oner for that application putting the suspension in a bind which is probaly the real reason the ball joints went bad. SMH! there you have folks . please read the owners response. i can tell you his thought on ball jojnts match his knowledge of cars. if there was an issue that "5hey have seen this all the time" GM would have at least issued a memo. Maybe they should go ask their ASE mechanics begore writing a reply. Ball joints do not wear out after 40000 miles. Being around cars all my life . i onow 1st hand it is not unusal to get 70000 to 150000 miles out of ball joints. the best part is they ask how come you didnt notice the uneven wear on the front tires when u bought it. well they pulled the good ole car dealer trick of taking the front tires that had the uneven wear and put them on the back . just be careful when you buy from here. their motto if its not right we will make it right free. just giving everyone a PSA
They knew immediately the type of vehicle I was looking for. No pressure in buying. This isn t my 4th time buying a vehicle from this dealership and they NEVER DISAPPOINT! It was such a quick and painless experience
They tried to overcharge my wife for work that did not need to be done!
My wife and I purchased a gift certificate from a silent auction for a set of tires. My wife took her car in for her tires and was told she had to get a bunch of other work done and it was going to be $750. They told her it was not safe and work needed to be taken care of now trying to scare her into getting the work done.
Luckily my wife knew better and called our mechanic. She told him what was going on and he said if that is truly the problem can could get it done for $200. After our mechanic looked it over he said everything looked fine.
My wife did say it was the nicest waiting room she had been in and that the owner was really nice and checked in on her multiple times which made waiting for 3 hours to get 4 tires put on, bearable.
All I can say is I am very disappointed and caution anyone else out there to get a second opinion before getting work done there.
Their Customer Service is Amazing! Very Impressed! Unlike any oher Dealership Service Department I have ever Been serviced at. Glad we Purchased Our New Buick here!
I was in a time crunch and Ian did a great job of getting me out at the time I told him. He even helped the porters clean the truck I think. He was friendly and professional. I enjoyed the up front pricing and great deal on the truck!
I was very disappointed in my negative experience this time when I went in to get my tires rotated. I purchased my vehicle from Dave Sinclair Ford 10 years ago and have bought tires and had them rotated regularly. This time one of the caps came off the center of the tire after my appointment. When I called and asked them to replace it they refused but they did find a replacement and would charge me $25 for it. I was just very disappointed that they were not willing to make me happy for such an inexpensive price. They did look back in my paperwork and found that they wrote on a receipt fron 3 years ago that 2 of my caps loose. But was never verbally brought to my attention. Over the years they have never hesitated to verbal I tell me if there was a repair they recommended be done to my car they cost $300 or $500 or an amount that would dig deep into my pocket. Just disappointed in this experience and wanted to share.
Ian was good to work with, patient while helping us find the vehicle that best suited our needs at a price we thought fair. He was especially good at following up with me after my first test drive. That, more than anything, led me to return.
My husband and I purchased our SUV with Steve K. in sales. He was great and I left feeling like we got a deal. We were treated very well by all the staff we met with, including one of the Sinclair's. I would have no problem recommending this dealership the friends and family.
Bought my 2015 GMC Terrain in January 2015. Jeff Allensworth was my salesman and he was awesome. JP handled the financing and was awesome as well. I appreciate the follow up calls every now and then. This has been the best car buying experience ive ever had and this is my 3rd vehicle purchase. Not only do they sell you the car but they want you to keep coming back and genuinely care about your experience. I've never seen a dealer like this before. You wont be disappointed.
My AC went out again (2nd time in 5 years of having the car). As you could imagine my stress for the whole thing was high. Between having to rearrange my schedule to lose a day with my truck, and the worry about an expensive repair, my tension was high.
Thankfully, Stacy was my rep! She really went to bat for me and after dealing with the warranty company for me, everything came out great. The tech worked diligently, and I found out by the end of the day the truck was ready. All my stress was gone and I got my ride and my life back in one day without a giant dent to my wallet.
I always feel like you guys are on my team, but if there was a sixth star to give for this trip, Stacy would get it! Thank you!
We were pleasantly surprised at the professionalism and efficiency of all the staff at Dave Sinclair Buick GMC. Specifically Tony, Brian, and Dan Jr. who made the trading and purchasing process seamless.
Excellent customer service. Kim from accounting helped me out of situation - I'm so grateful to her. Great team to work with from accounting, service to sales.
Hands down, the best dealership in town to work with. I had been to 4 other dealers and they didn't come close to the customer service and pricing that Dave Sinclair Buick GMC offered. It was a very good experience and I can't recommend them enough. The other 4 dealers I visited were not only pushy and rude, they were dishonest. Bob Isenmann & Dan Sinclair Jr were fantastic in sales, and working with Ted White was great. I will continue to spread the good word about these guys.
First time buyer at Dave Sinclair and although car purchases are stressful, this was a very pleasant experience. Andrew was extremely helpful. Showed me what I was looking for addressed all of my questions and concerns and presented various purchased options to meet my needs. Overall I was very pleased with the service I received.
Love my 2017 Ford Edge. Your service department always does a good job but it should not take 2 hours to change oil and rotate tires. That is why I make an appointment.
The repair shop did an amazing job on my parents 2016 Volkswagen Passat. There was extensive damage to the car and they were able to get it fixed up within the week. Highly recommended!
Bob and Chris were both very helpful! Gave me more for my trade in than I expected and helped me get into a 2014 GMC Sierra 1500. Great work and great staff!
I bought a car from Dave Sinclair Buick GMC back in August.. I worked with Andy Babor and had an awesome experience. Fast forward four months, someone hit and totaled my car. I decided since my first experience was so great, I'd go back and buy another car from Sinclair. This time I worked with Jeff Bowem and had an equally amazing experience. The guys here make the car buying process so easy and even enjoyable. Before leaving with my new car, Andy even went out of his way to stop me in the parking lot, gave his condolences on my wrecked car, and congratulated me on my new car. I definitely plan on staying a Sinclair customer, this company truly stands out from all of the other dealerships.
I had a great experience, thanks to Greg, Dave, Matt and Dan for helping me find a 2020 GMC AT4 that I was looking for and then making it happen! They fulfilled the commitments they promised and I will be a loyal customer at Dave Sinclair. Thank you!
I had the best experience with Dave Sinclair Buick GMC. They listened to my needs and Oliver assisted me in buying the best car for me. I highly recommend this dealership and their staff!
Ian Moore at Dave Sinclair Buick GMC was able to find exactly the SUV I wanted. They worked with me and gave fair value for my trade in. This is the 5th vehicle we have bought here. I find the staff to be attentive and customer service oriented. Great overall experience!
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