This was my first experience with Dave Sinclair Buick GMC. We were very pleased from beginning to end starting with internet advertising, initial appointment to see and test drive Ram 1500, sales contract, then trade-in negotiation, and finally to close the deal with in-house financial services. All were very courteous, fun, and professional.
Brian and JP helped me and they are two of the kindest, most caring, intelligent, hardworking people I ve ever met. I was dreading buying a car and they couldn t have made the process smoother or more pleasant. They went out of their way to help me. I truly can t get over how kind and helpful they were and would highly recommend them to anyone looking for a car. They really take care of their customers and don t treat them like they re just another paycheck. And I LOVE my new car so much!!!
Adam in the service department is awesome, friendly, respectful, courteous and knows his job, I felt my vehicle was in good hands.
Matt and Colin were prepared when I arrived. My questions were answered in an non-condescending manner regardless of what I asked. The dealership was busy but I was not rushed in anyway.
Professional, prompt, everyone masked. I was impressed, my first service visit. Well don!
Tyler did an excellent job I couldn t be happier with my purchase!
I have been going through Matt Hackney in the Service Department for a few years now and he has always been great to work with. He has always been very patient and honest with me. I will be coming back for more, keep up the great job Matt.
Had oil change & tire rotation apt - drop off & shuttle. Efficient vehicle check in, on time friendly shuttle service and delivery of a clean vehicle.
It was a great experience from start to finish. Everyone was friendly and really cared that we were happy and satisfied with our purchase. I will definitely recommend Dave Sinclair Buick GMC to all my friends and family. Thanks!
Found a car I was interested and filled out an online form on their website. I was contacted immediately, they had the car waiting out front when I arrived, test drove it, and purchased that same day. The staff was friendly and professional. Got a great deal on the car. Very happy with my experience.
Let me start off by saying that this was my first time buying a car (2014 GMC Terrain), and it could not have went better. Brian Beilstein was the sales associate that helped through most of the process. He was very knowledgeable and did not exert any pressure what so ever. Even after I decided to go look at other dealerships to see if I could find a better deal. Even upon my return the next day Brian was still very patient with me, which I greatly appreciated! However, my step dad warned me that the sales associates weren't the guys to be nervous about it was the financing staff that would be rough. Although I found this not to be true after all, I had J.P. Detwiler as my finance manager and thank god I did. J.P. like Brian did not exert any form of pressure on any matters. I told him that I'm trying to keep my payment as low as possible and he understood where I was coming from and made the process as painless and fast as he could. So I would like to say thank you to this power team, you really made my first time buying a car easy and painless. I will definitely be returning here to buy any future cars and recommending you to anyone who is looking to buy a car!
Tom Brown in service was fantastic. He was very fast and efficient. Thank you Sinclair s for hiring such great people!
Never had a better experience shopping/buying a car than the one I had at Dave Sinclair. Oliver Livingston was SO helpful and personable. He made deciding effortless! I would highly recommend anyone to come see Oliver.
Not a big fan of looking for a new vehicle. However, the team at Dave Sinclair was certainly a nice surprise. I received phone calls and text message regarding the car I was interested in before I had even seen the car in person. Appointment times had been set up for me and the car was sitting out front waiting for me to take a test drive. I was greeted at the door as if I were a family member. The salesman, Rick could not have been more accommodating, pleasant and patient. The paperwork took some time, but everyone made sure we had anything we needed. A pleasant experience for once. Thank you.
Every time I come here I feel like family. They go above and beyond to take care of me and every advisor is so nice. I will never go anywhere different to buy or service my vehicle.
your service dept is very good and precise.
But I feel your pricing is outrageous and too expensive for most.
I only came back to you this time for service because I had a 15% off birthday coupon.
sorry guys, but if you want my consistent service calls you need to lower your pricing structure.
Raphael was great.. We will look to him in the future.
I had the best experience with Dave Sinclair Buick GMC. They listened to my needs and Oliver assisted me in buying the best car for me. I highly recommend this dealership and their staff!
Our salesman, Andrew Godfrey, was very professional and polite. He made purchasing our Buick Envision very enjoyable. He took care of everything that we needed in a very nice manner. We will recommend him to anyone looking to purchase a vehicle!
Great customer service from the moment i called the dealership to make and appointment til the moment i recieved my new car! Nicki Horr was great at assisting me. She had all the answers to my questions about my new car and she was sure to call me for a follow up to be sure that i was loving my new car. I'm very happy i made the decisions to purchase a new car from dave sinclair.
JOHN SINCLAIR & STAFF ARE HOPEFULLY GOING TO SAVE MY VACATION
Great service from scheduling on phone to arriving at service desk to picking up serviced car. Friendly and professional employees st every encounter. Clear communication of the estimated cost and the problems found and the repair resolution.
Everyone we dealt with was top notch! From the first time we walked on the lot and Dan Jr came out to meet us to Matt following up with me until my our truck came in, with Jeff and Tim jumping in while Matt was out everyone was outstanding.
Dave Sinclair Buick GMC is a place where dreams come true . Raphael, Jeff, Chris are all down right good people. They make you feel like family. Thank you all, from the bottom of my heart.
This place was great. They treat you well and they are probably some of the most down to earth folks selling cars in the St Louis area. Todd Cohen and Mr. Godfrey did a really great job going over every question I had and these 2 guys really know their product.
I appreciate that we can bring in the car and wait in a area with a TV and coffee machine. Everything is taken care of through the car's computer and I have nothing to worry about. The service manager was very nice and all in all it was a great first car check up.
Highly recommend ! Would love to buy another vehicle there!
BUYER BEWARE! THEY SELL CARS THAT HAVE BEEN IN ACCIDENTS AND ARE NOT UPFRONT WITH THE CARFAX.
Being someone who is creditly challenged I was extremely nervous about going into a dealership but I was treated with the utmost respect and courtesy and not looked down upon. It was a great experience and feel that JP, Steve, & Danny went above and beyond to get me into the vehicle I wanted. I would definitely come back to Dave Sinclair and even referred someone who commented on how much they liked my new wheels this morning.
Scott Sandvoss was great to work with! I would recommend him to anyone. The whole process was very easy and they worked to fit my budget. The team was very accommodating and I got a great deal. I am so excited about my new Terrain!
My Fiance and I were looking for an SUV with a third row and after doing some shopping online, decided to go to Sinclair Buick GMC due to 2-3 of our top picks all being at their location. We had the privilege of working with DeeJay who was extremely friendly and knowledgable about all the vehicles we were considering. From start to finish he made the process extremely easy and comfortable for us. For anyone considering a new or used GM model in St Louis, I would recommend working with this dealership. You can tell they take pride in their customer service.
Absolutely thrilled to have bought a pre-owned car from these guys. I had originally fallen in love with a specific car, paid the down payment, signed the paperwork, and when they were getting it ready they found a severe problem with the engine and couldn't sell it to me. HUGE disappointment, this was pretty much my dream car which is hard to find when you're buying used. They jumped through hoops to get me the same payments on a newer car with lower mileage to make up for it, plus a few extras. It would have been a lot easier for them to just void the contract and give me back my down payment, or even to just sell me the original car knowing there was an issue, but instead the team went out of their way to make sure I ended up in a car I love. I 1000% recommend them to anyone in the area (or even a bit outside the area if you're up for a road trip).
The salesman Joe Sargent was very good and took time to explain most of features on vehichel and was very knowledgeable on care. I think your finance man rushed us threw andservice contract was to high in price. I have since researched and it is and I wish he had told me I had time to research.
Excellent job and they finished the work as estimated and ahead of schedule... 5 stars
What a great experience with the help of Scott Sandvoss and Colin Akos. After unforeseen circumstances we needed a new car ASAP, Scott and Colin made it happen on the last day of the month well after closing time. Thank you guys!
Being someone who is creditly challenged I was extremely nervous about going into a dealership but I was treated with the utmost respect and courtesy and not looked down upon. It was a great experience and feel that JP, Steve, & Danny went above and beyond to get me into the vehicle I wanted. I would definitely come back to Dave Sinclair and even referred someone who commented on how much they liked my new wheels this morning.
Drew Perez is "my dealer" and I have now leased my 3rd vehicle from him. He makes promises and keeps them. This time was a quick deal with little time and he had almost everything ready for me by the time I arrived. He sent me pictures of the car so I could make a decision before I arrived. He knows I am busy and like to work quickly. I have never had an issue with Drew and my only wish is that you had a used vehicle my upcoming 16 year old would be interested in within our budget. I hate to think about purchasing a car from anywhere else.
Bought my second car from Dave Sinclair, great culture and they make you feel welcome.
From the moment I entered the showroom, I couldn t have been happier with the culture and sale. This is exactly what customers should come to expect when purchasing a car.
I went there and I think it is a very nice place,thank you all.
Oliver was kind, patient and knowledgeable. Big O / Oliver showed me a creative way to obtain the vehicle. The sales manager and finance department were also supportive during this transaction. I am happy to say that I am doing business with one of the most historical dealers that ran commercials since I was a kid.Oliver stated that the people he works with gives him the family feel and thats how I felt in that short period of time..Thanks Guys for making me the Man with my 2020 Sierra 1500 Denali!! As Mr.Sinclair would say." "THANK YOU AND HERES MY ADDRESS"...
I messed up... I showed up on the wrong day for my scheduled service. No problem! Got me in and out without missing a beat.
Pandemic note: Everyone there, even those working in the bays, were wearing masks. As folks cycled through the waiting room, the staff was quick to clean/disinfect that section.
My fiance' and I went to another dealership (Laura Buick-GMC)and had a horrible experience. We continued to look online for options, and my fiance' was contacted a staff member there at Dave Sinclair after her online inquiry. An appointment was scheduled, and the rest is history.
Our consultant was GREAT. Jason Doore did a wonderful job from start to finish, explaining vehicle and financing options thoroughly. He stayed with us until after midnight ensuring we were satisfied in every way. We drove away in out new 2014 GMC Terrain extremely impressed with the dealership, it's employees, and the high level of customer service.
Love the atmosphere! Everyone greets or acknowledges you. Makes you feel welcome. Have bought several cars from here. Tyler has been my salesperson for the last 2 cars. He is very good, professional and doesn't pressure you. He is patient and listens to my needs. He stays in touch before and after the sale. Always tells me to call if I need any help!
Love the respect, honesty, and making me feel as I was the only person there. The patience and not trying to force me in what I didnt want. I got what I wanted and Im happy. Thanks to the whole team.
Adam was extremely helpful during the process. He kept me updated about my car throughout the day, and he made sure I knew the options when additional issues were found.
Oliver Livingston helped us purchase the truck of our dreams. Simply outstanding experience. He made the car buying experience as painless as possible. He went above and beyond to help us stay as close to our budget as possible.
Where to start -- took our vehicle in last year to get recalls fixed; however, was told by the technician they had nothing on file despite the notices I showed from GMC. Then, was told we should get those repaired at the dealership where the vehicle was purchased. So, fast forward, Sinclair GMC fixes the recalls...but decides to conduct a 'free inspection', whereby they stated we needed over $7000 worth of repairs, all of which could be addressed at HALF or 3/4 of their listed price (on a 2011 Acadia). So, our experience with this service department has been very poor since last year. Do not recommend.
purchase a pre owned Buick at Sinclair Buick with 17k miles, at 35k miles it had a problem covered under warranty however Sinclair wants to charge me for a loaner despite the problem making the car undrivable, Sinclair suggestion, and they can't get to it for 4 days.
Haven't purchased an American manufacturer car in 30 years. I like the styling but same old story... American made cars are still inferior and the dealers won't stand by the junk they sell. Maybe I'll try to buy American in another 30 years if they're still around. There's a reason we had to bail them out 10 years ago and they didn't learn a thing.
I found an issue with our Buick that we purchased a couple of years ago. I called the dealership and they said it should be covered under our extended warranty. I had the option of getting it fixed at the local dealership and paying the $100 deductible or taking it back to Dave Sinclair where they would take care of the deductible for me. I said I was going to take it to the local dealer, because it would cost me more to travel over to Dave Sinclair and find somewhere to be while they did the work. The employee at Dave Sinclair then offered to send over a rental car, pick up mine and bring it back when it was done. I agreed. When they started looking at the car, they found several other issues that needed to be addressed. All of this ended up being covered by the warrantee and I only had to pay $100. The service department went above and beyond to help my family out and the one thing they said that stuck with me was "I don't want you to have to spend a bunch of money right before the holidays."
Quick, efficient and very competent! These are the service managers every dealership needs!
I just bought my 4th Buick Enclave since 2009 from Dave Sinclair Buick. Always happy with their sales staff and management. Service department has always been great to work with as well over the years.
I definitely would recommend them.
Greeted friendly at the door. Waited on quickly friendly and professionally.
Only place that had a replacement wiper blade for the passenger side.
Dave Sinclair Buick & GMC has always provided me with the best possible quality and service you can have. Thank you!
Each person I worked with was kind, professional, and responsive to my concerns and needs.
Ian was a great help, made it a very pleasant experience
Tony Sargent did a great job explaining our options to us. He was very knowledgeable and patient with us as we decided on the car that was right for us. JP was also a pleasure to work with.
Fast, friendly and professional service as always. Reasonably priced and got my vehicle in and out relatively quick. I ll continue to bring my vehicles to Sinclair.
These people always do a great job. I've done all my required maintenance on two cars there until warranty expired. Friendly, fast, keep you informed. Nice job!
We called this dealer to find the enclave my wife wanted. They had one "in transport". Sat morn they texted my wife telling her it was there. She called an made a 2pm appt to purchase it. We got there 30 minutes late......I know....we More
Customer service was great but charging me a $163 diagnostic fee for a missing bolt that cost's $25 is a little excessive. I understand you need to pay your employees but maybe service charge's should be based off what the issue is and not umbrella everything as one fee. I feel ripped off. I have always been a supporter of GM and will continue to buy cars with your company but I am very unhappy with the price of diagnostics for what was wrong.
Rob was great. He was very friendly and very personable. He listened to the exact details of what I was looking for and wanted. After I found the SUV that I wanted he got me over to finance, where Collin worked out my deal and Travis closed the deal for me. These 3 were awesome and I'm loving my new SUV.
Knowledgeable, friendly and fair people to deal with. Not to mention the absolute best inventory of GMC trucks in the midwest. Go here to buy your next vehicle.
Adviser was clear what they were going to do; driver taking me home was friendly and conversational.
We just leased a Terrain for the third time from Dave Sinclair Buick-GMC! Andy Babor is super to work with as are all of the Sinclair team. We highly recommend this dealership! The service after the sale is superb!
We live in Jackson, MO - we come up to St. Louis to visit my Father-in-law. After lunch we noticed the air was not cooling & decided we should see if we could have it checked. On our way to you we had warning - engine over heating, idle engine. We made it to you & your service department offered to take a look. Long story short - Tom Brown & team took excellent care of us - not just a bad clamp on hose connecting to coolant tank but a cracked tank. Technician & part/parts available & able to get an oil change & tires rotated. Thank you soooo much!! & our 100 mile drive home was nice & cool!!
Matt, Dan (Jr and Sr) and David H. were excellent. Got me the exact vehicle I wanted and hassle free.
Nikki is an awesome saleswoman, she made the experience quick and easy. Highly recommended her.
We had been out looking for a car all day, all week in fact. My fiance and I had been to over 10 dealerships, had driven numerous different vehicles, and were honestly worn out. We came to Dave Sinclair with the intent to LOOK at vehicles - not to purchase on that specific day (although we knew we'd be purchasing in the very near future). We met with Andy who was super helpful and showed us around - basically told him what we were looking for and what our budget was and he found exactly that. We ended up purchasing a 2015 Chevy Equinox that night - the staff was so friendly and even though we walked in at 5:30 pm when they closed at 6 pm everyone was more than happy to accommodate and didn't blink an eye when we were there until 9:00. JP did our financing and was also extremely knowledgeable and helpful. It was very refreshing not to feel pressured with cheesy sales tactics to purchase a vehicle and that's definitely what contributed to us feeling so at ease and eventually buying that evening. Overall a great experience and we'll definitely be back in the future for other vehicles.
This is the third vehicle I have purchased in 1.5 years, due to the purchase of a 5th wheel camper. Dave Sinclair made it and effortless experience.
Tyler, in particular, went out of the way to get the deal done quickly and meet all my requirements.
I was amazed with my 2015 Chevy Camaro. Thank you to Nikki for the great customer service. It made car buying exciting and relaxing. I couldn't be happier. I highly recommend Dave Sinclair for the purchase of your next vehicle!
This was the first place that I visited and worked with Connor. After a disaster experience with another dealership in Illinois, I returned here to purchase. Fast, easy, professional, no pressure buying experience. I worked with Connor again and he made the buying process stress free and simple. I was in and out in record time for car buying. Purchased the exact car that I wanted, no hassles and willing to make things right if they weren't. JP in finance was efficient and quick. Thank you for turning a stressful car search into easy situation.
The only bad thing, was all of the waiting we had to do. but in all fairness you were very busy.
Ian and Dan Jr were incredible. They both made us feel like we had been buying cars there for years. We are former Honda owners and they made us feel part of the Sinclair family immediately.
I just bought a preowned 2019 Chevy Equinox from Dave Sinclair GMC. I have been shopping around for a while and getting really tired of the competition and hard core aggressive sales tactics that turned me off immediately. I was not too surprised about the sales speech stating that the car will not last at this price etc. etc., but I was very annoyed at the competitive bashing of the cars that we have narrowed down for our final choices. Comments like the Equinox are known for electrical issues and so forth. Andrew was the perfect non threatening, very informative and professional sales person that I liked from the beginning. I really was drawn to the Equinox and I appreciate the customer service I received from him.
My old truck Matilda was ready to retire, and I needed a vehicle quickly. I did my research on numerous SUVs and knew I wanted a GMC terrain. It wasn't my intention to even stop at this dealership however another dealership in the area was in the process of a deal with the vehicle I had intended to come see. It was my fiance who pointed out Dave Sinclair so we stopped off, I as already knew what I was looking for and the price range, was looking for a newer used vehicle with low miles. Long story short I ended up driving away with a new 2019 GMC terrain SLT with everything I wanted. Funny thing was that we had no intention on getting a new vehicle and I wa sd not really a fan of the new body style of the terrain but our sales guy Jason Ramshaw made the entire experience as though I was dealing with a long time friend. He showed me the vehicle I took that baby for a test drive and I loved it. I did get one with more options than the one I test drove but, the price point was difficult to turn down. With all the incentives they had and our trade in we spent maybe 2000 more than we would have if we bought a used one with higher mileage. The entire experience was the best I've had at any dealership and I was a finance manager at a car dealership for many years so for me to say that truly says something about this place. Jason Ramshaw thank you so much for such a pleasant experience, for being so helpful and for being one of the best sales guys I had ever dealt with. If I have any friends who ste looking for a vehicle I will definitely refer them to you. Love my new car. Still haven't found a name for her yet. Yes I name my cars.
I took my truck in to have some warranty work done and they did a great job and kept me well informed of everything they were doing and also how long it would take.
They treat you like family there and kept me well informed of anything my Buick needed. Everyone I spoke with was very professional, the facilities are clean and great care was taken to ensure I was satisfied with my experience throughout the process from booking to picking my car up.
I went in to get an oil change and received an oil change.
Adam is very professional explains everything and walks you to your car to make sure everything is ok.
Tim was Fantastic to work with. I felt like we were offered a fair deal and at the end of the day I felt like I bought a car from a friend. Nothing but compliments for Tim and all of the team at Dave Sinclair.
Dealership was professional and accommodating for my needs while having my new vehicle serviced for the first time.
Larry
Could not be happier with the service I always receive from them. I tell everyone I know car shopping about Sinclair.
Dave Sinclair Body Shop -- What can I say except between Ashley and Cyclone Car Care working together to make sure my Highlander was in tip top shape. The customer service was outstanding. Thank you Ashley for being the on hands person to help me out and working so well with Chris Nordin fromCyclone Car Care
Met at drop off. Jerry introduced himself. Paperwork printed in timely manner. Waiting room was socially distanced off. Took one hour for service. Wi-Fi was satisfactory.
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