Dave Sinclair Buick GMC Reviews

My first time making a purchase here went great! My salesperson Jeff Bowen was quick to respond to my email looking for a specific GMC Terrain and a couple days later the deal was done. Jeff and his manager stepped up to make a deal when other dealers I visited drug their feet. Jeff wasn't pushy but gave me timely updates on what to expect and by the end, there were no surprises. GMC products have treated me well. I definitely recommend Dave Sinclair Buick GMC if you are looking a new GMC.

Everyone at the dealership was extremely helpful throughout our buying/ordering process. Our salesman Greg was fantastic to work with as well as Dave who got us through all our financing. We really appreciate the attention we received from this dealership. We had been to several other dealerships the day we ended up at Dave Sinclair and we did not feel welcome at all at the other dealerships. We were treated almost as if it was a burden to sell us a vehicle. The folks at Dave Sinclair made sure all of our questions were answered and that we were completely comfortable with our decision. We will definitely be back to Dave Sinclair for our next purchase.

Matt and Colin were great to work with. Matt will be my salesperson as long as he is there!

Quickly identified the issue we were having with our Explorer, fixed the issue and had it back to us in no time! Great service and always friendly!

Oliver and Dan Jr. were very helpful and patient in explaining the different pricing plans and options. They were very helpful and informative. I felt supported in making a good decision and they were straight forward and honest.
I know Oliver worked very hard to get me the best possible deal available for me, and he was very knowledgable and considerate.
Definitely have made a life-long customer our of me!

Dropped off my car at the body shop, and they gave me a ride home. The car was ready, and they came to pick me up. The car looked great!

This was the best experience I have had with purchasing a vehicle. We actually just stopped to test drive as I had several cars in mind I liked. But I loved I was not pressured or ever felt overwhelmed. Oliver was our salesman and he was GREAT. He was knowledgeable about the vehicles. He didn't push or give us any fluff and stuff to just get the sale. He knew we were just looking. BUT he listened to us and was able to get exactly what we wanted. Thank you for making my car purchase almost painless.

I've always had consistent service from Dave Sinclair Buick GMC service advisors and I commend them for that. However this time, I felt the attention to service by the Advisor was EXCEPTIONAL. Thank you Eric for your attention and giving me the impression of your sincere intentions to provide exceptional customer service.

I have bought many cars in the past from dealerships. This was by far the best experience I have had. Go see Oliver, he is a straight forward sales person and does not pressure you. If I were needing another car he is the very first call I would make. I live five hours from dealership but would go back and will be my first call next time I need a car. Great to see sales people like Oliver and this dealerships process. THANKS!

Brought my car in due to steering wheel locking in wet conditions causing me to almost run off the road. Went to a mechanic before taking it to a GM store and they noticed the issue, but did not know how to fix it. However, when I brought it to have an assessment and repair all they were good for is scamming me to put twould new tires on in order to drive for diagnosis. Left with two new tires but the real issue unsolved. They informed me that the car drives perfect, but this is far from the truth. Staff was friendly but unhelpful. I will never purchase a GM again.

Very well organized service rep very pleasant professional

Ian was very knowledgeable about the truck and was able to answer our questions and concerns. He found the truck we were looking for and was able to get everything done for us in the time we needed. Drew was great dealing with our trade in and we got more than we thought we would so that was a plus! Collin worked with us to get our payments in the range we wanted and still get the additional warranty coverage we need since we drive a lot. Overall great experience!

I'm very particular with what I want and how I deal for a car. I definitely put Todd thru some hoops because of the requirements I had and the high mileage I put on a vehicle. He stuck with me, texting updates and giving me options. He even let me know about a late arrival on the lot so I could look at it before I signed on the dotted line. I went with my original choice, but having the alternative to look at helped me know I was making the right choice and that he and Sinclair had my best interests in mind (the other car was quite a bit cheaper). I got what I wanted and I'm very pleased. His follow-thru and follow- up have been very much appreciated. Mike Sinclair, Tim and Dan were also involved - I love the whole team there! And Jerry Barnes in service is the reason I talked to them about the car. He's simply the best! I'm planning to keep this car for a good long while and with his maintenance work, I'm sure I'll be able to do it. Thanks to Todd, Jerry, and everyone at Sinclair!

Andy Wahl, Matt Simokaitis, Dan Sinclair Jr, Tony Godfrey Jr, and Dave Hoeflinger are all outstanding. They're awesome to work with, the selection of vehicles is great and you'll be really glad you chose Dave Sinclair Buick GMC!

I was satisfied with the service that was extended.

They are efficient conscientious and make sure that the job is done right. I've had multiple repairs there and I have never been disappointed

Excellent experience. Staff was responsive and helpful. Repair was done right and on time!

Tim was an awesome salesman; patient, relatable, and honest. Dave Sinclair III blew me away entirely. I needed a vehicle, and because of my poor credit I knew I had to go new. He battled lenders to find me the best deal and even found a way to extend my warranty. On top of this, he took time to explain my credit to me and how to improve it going forward. He didn t have to do anything other than get me the loan, but he put a plan in place for me to get me back on track. I couldn t be more grateful for their work or more pleased with my new truck, and the best part is that I m now on a path to rebuilding my credit thanks to Dave s help. I will definitely be returning to them for any of my vehicle needs going forward.

Everything was fine. Most of the people had a mask on, but there are always a few that think they are better than everyone else.

The entire staff was friendly and respectful. No pressure and they were very patient with me.

Honest,reliable and efficient. I love Dave Sinclair dealership.

I had been looking for a vehicle for awhile and all other dealership were just pushing me to do what they thought best for me, even though I knew what I was looking for other places would try to push me to other options. Andrew was great! His communication was awesome, he let me tell him what I was wanting and he accepted that and delivered great customer service without skipping a beat! Hands down I would go back there in the future and I ve already recommended them to other people I know!

appointment making, exact info as to repair details, estimate time needed was easy and done in a courteous manner. The people we dealt with were friendly, not pushy, and seem to go the extra mile to help us (health problems) be and feel comfortable.

I just went in for a routine checkup and oil change. DS customer service is always amazing. There has never been a time where I was treated poorly or felt like I didn't have all the information.

I continue to love Dave Sinclair GMC on Lindberg and will buy my next car there as well. Keep up the good work!

Very great experience . Everyone was very helpful , courteous and they went above and beyond . Daniel Sinclair worked endlessly to make things right on an issue on a previously bought car that started having problems. He said "If you don't love the car we will make it right" When Dave Sinclair said " If it ain't right we will make it right " AND BOY DID THEY !!!! Thank you to all people involved who helped out !!! I will definitely recommend them to my friends or anyone looking for a great vehicle at a grate price !!!!

I couldn't get a salesperson to see me. I'm a professional looking guy so not sure why I couldn't. Oh I did get one guy a black guy but maybe that was because I was black. I will buy from another Buick place.

Contacted the dealership about a new car that was being transported to them. I was on a two week vacation and they kept me up to date on its progress. Explained all of the offers gave me a price a whole lot less than our local dealers or the ones that contacted me from Kansas City.

I bought a GMC Terrain. I dealt with Tyler McVey and Dan Sinclair Jr. The first question Tyler
asked me is what items did I definitely want on my car. I gave him my list and he found a car
with everything on my list. Car looks perfect. I recommend Tyler and Dan.

Other then the good price on the car this place sucked. I literally waited over an hour just for the financing. 20 minutes wait my ass.

They don't get upset when you do test drive burn outs and hi speed brake checks !

Rob Fulmer and Mike Sinclair went above and beyond to make our car buying experience a great one!! Thanks to the service manager and Collin in finance for making everything run smooth!! We can t thank you all enough for making us feel like family!!

I purchased a new truck from this dealer. They had quite a few trucks on the lot to select from with similar options. The entire staff was patient, knowledgeable, and accommodating. No sales pressure here like at some dealerships. Nicki was great and made the whole process easy. The Dave Sinclair team is very customer service oriented. I would recommend this dealer to anyone in the market for a new or used vehicle.

We were very satisfied with the purchase of our 2014 Buick Verona. Tony came to our assistance right away to get the keys to see the car. He took the extra time to show us all the features on the car that we were not familiar with. Tony helped us with OnStar and set up Bluetooth. He gave us his phone number and assured us we could contact him at anytime with questions and help.

Great customer service!! TYLER is always very helpful, 2nd car we have bought from this dealership as well from the same salesperson!!

As always great service Dave Sinclair, from salesperson, service representative and financial services, Mike O'Brien was great! He kept me updated on what was going on with the vehicle, didn't mind that they had to do there checks before they let me drive off the lot it, I was very thankful for, because get ready to go trip. Me and wife are very pleased with the purchase. The reviews that I read and seen on was right on about the vehicle, Thank you again.

Garbage place.The menager is making fun of my accent

Resolved my service issue quickly and the same day without an appointment.

They tried to overcharge my wife for work that did not need to be done!

My wife and I purchased a gift certificate from a silent auction for a set of tires. My wife took her car in for her tires and was told she had to get a bunch of other work done and it was going to be $750. They told her it was not safe and work needed to be taken care of now trying to scare her into getting the work done.

Luckily my wife knew better and called our mechanic. She told him what was going on and he said if that is truly the problem can could get it done for $200. After our mechanic looked it over he said everything looked fine.

My wife did say it was the nicest waiting room she had been in and that the owner was really nice and checked in on her multiple times which made waiting for 3 hours to get 4 tires put on, bearable.

All I can say is I am very disappointed and caution anyone else out there to get a second opinion before getting work done there.

Compared to last dealing with this problem which was not a good experience. This experience was how Sinclair is known for. I have been a long customer and Eric with service was exceptional. Keep me well informed and up to date on progress of my repair.

Our experience purchasing our Lexus from Dave Sinclair Buick GMC was fantastic. First, working with our salesman, Mark Brauninger was so easy and straight forward. No games and all the patience in the world. Feels like we made a new friend. No matter how many times we changed our offer or requested additional information, Mark was pleasant and helpful. We bought a beautiful, low mileage car and Sinclair agreed to correct one small problem, and they did. After succeeding in our negotiations, we worked with Paris to finish the transaction. He was very helpful and informative in explaining about warranty options etc. I can honestly recommend this dealership and these gentlemen to anyone looking to buy a car. Truly a smooth, honest and pleasant buying experience.

Went there a little skeptical because of the advertised online price "to good to be true", but I was wrong. The whole team made the buying process smooth. The whole process took up to 2 hour(2 test drive, trade in and new car). This was a true 5 stars experience.

This is my 4th oil change, and every time I have been there I have never had a problem. They even got me a quote for my windshield that got crack on the highway from their outside company. Very helpful and reliable.

Car was there for routine service. Services were completed quickly. It was a great experience.

Went looking for a GMC Sierra and DeeJay and Rob both helped me find exactly what I was looking for. Manager Dan Sinclair bent over backwards to make the deal. What a great experience

Great Company! Great Service Team! Really Friendly and Helpful.

This was my second purchase from Dave Sinclair and I went to the same salesman, Raphael Price. I am completely satisfied with him. I also had the same finance person, JP (forgot his last name).And again I was completely satisfied with both of their service to me. Thank you for having such caring employees.
Sincerely, Kathleen L Bay

Very friendly and very knowledgeable sales person. Really good job guys.

Tyler and JP were by far the best team I have ever worked with on a car purchase. The dealership was extremely busy but both Tyler and JP let me know where we were in the process. Both went above and beyond to make sure I got what I thought was a great deal on my new car purchase.

Tony Godfrey was professional and very very knowledgeable about the GMC Sierra Denali and all the features and options. One thing I appreciated was how thorough he was explaining all the features and options and going through everything prior to the test drive. Answered every question I had. Enjoyed working with him and also never felt pressured to purchase the vehicle which I appreciated. He gave me the time to get familiar with the vehicle and when it was time to talk business he was professional and provided great customer service. Overall was a great client experience which is all you ask for when making such an important purchase.

We had a great experience working with Oliver. He was so incredibly attentive and helpful, he made our whole experience wonderful. Dave Sinclair GMC had the best price in town on our Sierra, and Oliver's help sealed the deal. He's the reason we'll be back.

My saga begins with me calling the service department at Dave Sinclair Buick to request a quote to program a new ECU in a 2000 Buick Lesabre. The lady I spoke with told me that it would be $80 For the service so I agreed to the price and set an appointment. Since the car was not running I had to pay to have the car towed to the dealership and as soon as I started the check in process the trouble started. The man at the counter said the price would be $160 per hour. After about 30 minutes talking to him at check in I had to leave so I told them to just call me when they figured out pricing. I got a call back a while later from the service department manager and he said he would go back and listen to the call when I got the quote for $80. A couple hours later he calls back and says they will do it for $80 even though they couldn't find the call. The next day I get a call wanting more money (at least 6 hours at $160 per hour) naturally I decline because they still couldn't guarantee that would be enough. So I go back and give them their $82.50 And pay another tow truck to haul the car home. So I decided to cut my losses with the car and sold it for way less that it was worth as a running car since I wasn't sure what was wrong with it. The same day I sold the car the buyer took it to his mechanic who had the car a grand total of 15 minutes and all that was needed want to scrub the info out of the ECU and reprogram it. ( This is exactly what I just paid Dave Sinclair to do) Now I get fairly angry because between the tow truck twice and the $82.50 to the shop I'm losing money on the car. I called and asked to speak with someone to file a complaint about the service department and I get a call back from one of the owners of the dealership. I explain my situation to him and tell him I want a refund since obviously they did nothing to the car and when he declined I told him that he would never get any business from me or my family again his response was "Have you ever been a customer before?" When I said no his response was "well were not losing anything are we?" I wasn't asking to be reimbursed for the tow truck but I at least expect a refund for the service I didn't receive.

Bob was a great guy to work with. He was professional and polite and kept me up to date and worked hard on handling small details efficiently. Nice work and would buy again from him.

Explained my service needs in simple terms. Gave me an accurate time frame of how long repairs were going to take.

Always been a Class Act organization. Was able to meet Dan Sinclair and he was one of the neatest people you'll ever meet in the car industry. Genuinely cares about your buying experience. The organization is well run and the deals we have struck there have always been very fair. Kudos to a great automotive group.

I am always treated with the upmost respect and I feel at home.

Jason was a true delight to work with on my new lease. At no point were we put off or pressured in anyway. Going car shopping could be considered one of my least favorite things to do - ever - and he actually made it enjoyable. 10 out 10, Jason!

My service adviser was extremely nice and professional.

I got a oil change and tire rotation. It went well, I had made an appointment and was out in an hour. I was disappointed that the car wash was not working again, was told it was to cold, truck said 40 degrees.

Rick was customer focused and very accommodating to help us look at several cars for our selection.

Oliver was our sales man and he was amazing. Would definitely recommend him to all our friends looking for a car. And we will be back in the future.

Dealing with DeeJay made the day. He was very friendly and professional and took time to explain the process. when buying another car/truck I would not hesitate to go see him again

I need to give a very direct Thank You to Curt in the Parts department. I had a very specific part that needed to be replaced on our older Cadillac. He was extremely knowledgable and helpful to locate it and get it to the dealership that afternoon.
Curt was so wonderful, I can't say enough about him and my experience. best parts guy I have ever dealt with! He really saved the day!!

Great service and great price. Overall, a great car buying experience.

As usual, your service department met or exceeded previously established standards. I (Cat) was greeted by Jerry who dealt with me professionally and cordially - and not just because I know Steve K. LOL

They do a good job at this dealership. Courteous and comfortable

The team at Dave Sinclair were so professional and attentive! I had my car in for an oil change, tire rotation, warranty work on
brakes and warranty work on my interior as well as body work from a road hazard. The coordination between departments was flawless and they kept me posted every step of the way!

Getting to this dealership is a long drive but the service quality and courteous friendly atmosphere are worth it. This is my 2nd car from Dave Sinclair.

Place has an amazing crew. I bought my Chevy Cruze from this place and they've taken care of my car 100%.

We, customers, come first! This place outshines and delivers quality work. I am very happy to be the proud owner of a Buick Verano bought at this locations. Thank you guys!

Another 5 STAR experience!!!!!
Now the reason might be for the 5 STAR Service could be that I make sure I always contact Matt Hackney-Service Advisor.
And Alex who always delivers the car to me with a great smile! He is always super congenial and has super cutomer service attitude. Always so friendly when he delivers the car to you which makes one feel good even when your leaving
So Matt might be part of the reason for the
5 STAR service I am getting ALSO the Service Mechanics always do a great job in fixing the problem (I just have never met them)and Alex following up with a great attitude!
I plan on only dealing with Matt so this way I KNOW I will always get 5 STAR service! Gideon my service dog thanks you for your kindness too! He loves all the love he gets from there!

My wife and I received excellent care and treatment at Dave Sinclair. No surprise. We got the same treatment the last time we bought from them. Kevin Sherlock took very professional care of us. He found the very used car we needed.

Robin and Denise Salsman

While checking out a particular Buick that we wanted to test drive, it was apparent that the Encore GX was not an ideal fit for us. Our salesman was Oliver, and he pointed us to a Buick Envision on the lot that offered the features we needed in our price range.. He was patient, knowledgeable, and a good listener, which made our decision much easier. Thanks, Oliver, for taking care of us and setting us up with a great vehicle! Mike & Jennifer

Only dealership where we have gone back TWICE to buy a car from. Excellent service and nice selection. Very impressed that everytime we have gone in we have met a Sinclair. They don't let other people do all the work, they are there right beside them!

Never had a better experience shopping/buying a car than the one I had at Dave Sinclair. Oliver Livingston was SO helpful and personable. He made deciding effortless! I would highly recommend anyone to come see Oliver.

We drove pass many dealers to dave sinclair becaues of the salesman. Hillsboro mo to lindbergh and hwy 21. Got 23 emails and phone calls no one answered my questions or would give a price . greg semanisin answered all my questions and called back with price within 10 mins. I told Greg I thank you but you are just a long way to come to buy a car. the next day after dealing with all the other sales people all called Greg to get car ready. very pleasant exsperance . love the new Buick.

This is our 4th vehicle form Dave Sinclair also some friends and neighbors have bought from here. Working with the service and sales department was very smooth with good communion. Dan Sr was helpful, compassionate and understanding. Overall great experience.
Buying a new vehicle is never easy but working with service and sales to closing the deal was very easy and smooth. Great team work.
Thanks to all at Dave Sinclair GMC.
Jim Manzo

We purchased a 2015 Buick Encore. Everything was great! Raphael was EXTREMELY helpful and by far the best sales person that we have ever dealt with. We came an hour before the store was closing and Paris and Raphael were kind enough to stay late so we could get the deal done. After all the paperwork was finished with Paris, Raphael was kind enough to go through all the gadgets on the vehicle with us including showing us how to pair our phone with the Bluetooth system and setting up our Onstar. The store stayed open an extra 3 hours just for us to finish! We would recommend this dealership to all of our friends and family.

It's never been easier to get my vehicle serviced than Dave Sinclair Buick GMC. Adam did a Great Job of handling my concern and getting me other transportation.

Stacy really kept me informed of what was going on and since I was on a tight schedule, she got me back on the road with time to spare.

Greeted friendly at the door. Waited on quickly friendly and professionally.

Best dealership ever. 2 grand under Nada for a almost brand new car plus Nick and Andrew Godfrey are the best sales people I've ever met. Will always buy my cars from them.

Service was great but I am not impressed with the service received while trying to get assistance using the warranty that was sold with the vehicle. It is not cutting dry and getting help to utilize your warranty is like pulling teeth.

Jason was a true delight to work with on my new lease. At no point were we put off or pressured in anyway. Going car shopping could be considered one of my least favorite things to do - ever - and he actually made it enjoyable. 10 out 10, Jason!

This dealer will give you the LOWEST amount for your trade-in. Also, Jeff (new car manager) is rude. Go to another dealer!