I found a truck I wanted on their website that was...

I found a truck I wanted on their website that was not in stock yet. They told me that it would be 2-3 weeks before the truck would arrive. We negotiated the trade in and I gave them a deposit and waited. 2 weeks passed and they called to inform me that a different truck was in with identical specs and if I wanted that one they would get it ready. I was happy to hear that and arranged a time the next morning to pick it up. I told them to get the paperwork ready so all we had to do was sign because I had very little time to do this. I was told 1.5 hours max.(I think 30 minutes should suffice for this but , OK) Needless to say, the paperwork wasn't ready , the truck wasn't ready and it took 4 hours to get to the signing part. I was getting a loan from my bank for this and they knew that upfront. I had the cashiers check in hand and a personal check for taxes. plates and down payment. After the finance manager tried to get me to borrow from his banks and wasted more of my time the sales guy tells me that they wont accept a cashiers check from my bank and I will have to wire the money. Its 4 pm at this point and now I need to call my bank, have them wire the money and explain what is going on and why the check I picked up the day before wont be used. Good thing I knew the loan officer personally. What a mess. After complaining to the sales manager his response was, " Who told you to bring a cashiers check" . You would think they never sold a car before or my bank never wrote a cashiers check for a car loan. BTW- I buy a new truck every 24 months so I am not new to this game. This dealer is not worth your time. Find a different dealer is my advice because this one will waste a bunch of your time.

Update- The General Sales Manager reached out to me after reading this review. I did not speak with him but he left me a message and sent an email. I would like to think he is a stand up guy that wants the best for everyone involved. I would give them another chance just for this reason but will proceed with caution and make sure my expectations are met from the beginning of the transaction. Thanks for reaching out Tim.