Mike Duffy

Review of Dave Sinclair Buick GMC

Took over 4 hours after test drive to finish every...

Took over 4 hours after test drive to finish everything. From before I test drove the car, I asked to get the extended warranty price. Numerous hassles on that, filled out form on trade in - no need to do that, because they didn't look at it from the model of my trade (they quoted the cheapest model, to the small payoff - financing didn't run first round of paperwork with small payoff to not quoting the warranty amount, but buried it in a payment amount in making the deal. $4,000 warranty was a no for me to salesman. Told FM no warranty, he tried also. How hard is it to walk out with ALL the paperwork verses being told 2 weeks to receive. While the salesman was nice and accommodating, the DS process needs some work. Also, while lock the doors to the dealership to limit COVID-19 spread, yet not have someone to open the doors when customer or even staff need to come in. Customers opened the doors 90% of the time for the staff.