Crestview Cadillac Reviews

Thanks to Donna Walker, she is a great person to work with while purchasing a new vehicle!

Fantastic bodyshop experience! I took my 2016 Chevrolet Colorado in for repairs to have the front bumper, passenger headlight, fender panel, and grill replaced. The bodyshop worked with my insurance company right away to get approval and the bodyshop manager, Kathy kept me updated every step of the way. Upon completion, the vehicle looked better than the day I purchased it. Well done, Crestview!

I have false alarm on my new xt5, I took it to another dealer, didn't fix the problem in spite the kept the car overnight. Then I decided to take it to crest view, the service manager welcomed me, he gave me a loaner xt5, and the car was fixed. I am happy with crest view dealer.

Kevin was awesome and very helpful. I would definitely recommend him to my friends and family.

Our experiences at Crestview have been great. Their service department is fast, efficient, and courteous. A pleasant experience to be sure.

Great. Kevin Huff was great. Dealership was great.

I am a small business owner and had very little time to sit in a dealership and wait for paperwork, vehicle prep , etc. I was able to complete a purchase via text and one online application. When all was approved, I drove in without an appointment and was driving my new car within 30 minutes. A simple and easy transaction. As an added bonus, the pricing was the best in the tri- county area. I will be back again.

I had a small issue while trying to purchase a car. I'm pleased to say this issue was quickly resolved by the entire Team at Crestview Cadillac. This is my second vehicle I purchased from Crestview and I must admit they are like family now. Matt Kent is always a absolute Gem to deal with following his team Looay Jamoua and the General Manager; these men stick to there word and they gave me the absolutely best deal you can possibly get... Trust me I double, triple checked... THE BEST DEAL PERIOD!

Thank You for everything you do!

It was good but they did not wash my 2017 cadlliac escalade. I had to ask if he did but he "did" but he mean mugged me i was going to punch him

But the manger was great and told him it was unacceptable

I was helped by Calvin, and not just in buying a car. I was interested in a manual transmission vehicle, but I did not know how to drive it. On Calvin's DAY OFF, he met up with me and TAUGHT ME HOW TO DRIVE MANUAL! I ended up purchasing the vehicle and absolutely love it. Not many people would take time out of their day off to help a stranger, and it meant the world to me. This place doesn't just sell you a car, anybody can do that. They went above and beyond for me, and this is a car-purchasing story that I will tell my friends and family about for years.

Hands down, the best lease experience I've ever had! Donna is absolutely wonderful! Even before I met her in person, she was really helpful and kind. We got our cars and all paperwork done, including tags and plates, within a few hours. Everyone that helped us was amazing. Thank you Donna so much for the wonderful experience and also everyone who helped us at the dealership. Also can't forget the finance boss who was top notch. Thank you and we will be coming back for more beautiful cars!

Donna Walker provided excellent customer service. I would recommend her to all of my family and friends who are interested in purchasing/leasing a Cadillac. Great service!

Staff is very nice, but service on my Escalade very bad. My truck continues to have problems and seems to drive worse since going there. It's too long story for review. Been there many times... too many times.

My experience sucked rocks!! i received an email at 7:14 a.m. on 3/7 stating that they were unsuccessful in reaching me by telephone. First of all, no one ever called at that time because i was getting ready for work. I called at around 8:30 and left Boyd Childers a message letting him know that I could test drive the BMW X3 around 6:30-6:45 that evening.

I leave work and drive over an hour to the dealership just to find out that the car was being sold. I wasn't angry that the car was being sold, I was PISSED because no one was intelligent enough to call or email me to say please do not drive out this way because the car was being sold. Also, after Kim tells me that the car is being sold, he tells me that I can go see it being sold. How dumb is that?

This dealership disrespected me and my time. This dealership's customer service sucks rocks. No one greeted us at the door, and I had to find my name and sales person the teleprompter.

I will no longer look at this website for cars because they do not care about their customers.

We had such a great experience working with Brandon from Crestview Cadillac. He was so helpful and very responsive to all my (many) questions when buying my latest vehicle. He was also able to have the bumper of the car repainted beautifully due to a scratch. So accommodating and did everything he could to make sure it was a perfect option for me!

Horrible Vehicle Purchasing Experience. Stopped by the dealership on Friday to inquire about a vehicle shown on line. Found the vehicle in the lot, looked it over, went inside and was referred to Matthew Kent in used car sales. Advised him that I was interested after looking at the vehicle, completed financing paperwork, advised him that I was already approved through GM. Ask him to put together numbers and email them over to me. That afternoon I heard back from Matthew with information about pricing. I asked him to proceed and asked him to check with his finance department about a better rate, however do not create multiple credit report inquires by sending out to multiple lenders. I received notifications that afternoon via email that 3 additional inquires were made for my credit report. Saturday morning I received a phone call from another used car employee stating that Matthew was not available, however better financing was found. After a lengthy conversation, I asked to have Matthew call me on Monday to discuss further. I spoke with Matthew on Monday two times and asked him to pull paperwork together and that I would be in Tuesday morning. I arrived Tuesday morning, was greeted by Matthew and asked him to show me final numbers for the vehicle. At that time Matthew informed me that the vehicle had been sold on Saturday. I'm not sure why I was led on or why my time was wasted if they already sold the vehicle. I told Matthew I was interested in the vehicle, at no time was I asked to leave a deposit or complete any additional paperwork. I believe I was very specific in the my request not to have my credit report pulled several times to limit the number of inquires, that request was not honored. I was never contacted to be advised that the car was going to be sold to someone else or to ask me for a deposit. I spoke with Matthew several times after the vehicle was in fact sold and at no time was I told this. What was the point of discussing the purchase of the vehicle after it was already gone. This entire experience was horrible and I'm posting this to warn future potential customers of the simple lack of customer service and common curiosity. As being a Cadillac dealership I expect exceptional service and that is exactly what I did not receive. Buyer beware. Feel free to insert standard canned response of we care here after this review from a non- manager.

It was good but they did not wash my 2017 cadlliac escalade. I had to ask if he did but he "did" but he mean mugged me i was going to punch him

But the manger was great and told him it was unacceptable

The guys in the service/body department department really take care of me when I come in. Super friendly and professional.

Kara and Tom are the best hands down. When another dealer screwed up they were able to get a deal done in less than an hour! Eternally grateful

Adam (and everyone else) in service took great care of me and I will return in the future when the need arises. Not only great service, but communication as well.

I brought it in for 2 things - Engine light was on and front tire needed attention - looked like a slow leak. Picked it up the next day was told the tire was fine and they replaced a corroded fuse which was the cause of the engine light coming on. The next day, I drove it for 30 mins and the engine light came back on on the tire was still not up to the right inflation. I had to bring it back and leave it with them over the long weekend (New Years) because it turned out the fuel pump needed something to do with the electronics and the tire needed repair. They eventually fixed everything but not until the second visit -a BIG waste of my time over the New Year's weekend. BTW, I only bought the car from this dealership less than a month previous. Also, the service advisor 'couldn't find my phone number' after I called 4 times and left VM messages until finally he was able to pick up and give me the status on my car. Not impressed with the service department at this dealership, at all! It is unlikely i will have my SRX serviced there in the future. Luckily, there are lots of other Cadillac dealerships in this part of Michigan.

Donna Walker is great! She'll work with you to get a great deal on a new vehicle, and will be there for you in the rare event you have to come in for service.

My wife and I purchased a used car from Crestview Cadillac June 24, 2011 with the sale handled by Greg Fodor. I found their listing on the web and drove almost 3 hours to pick up the car. Greg answered all my questions quickly prior to my trip and the Buick Enclave that I purchased was exactly as advertised. The dealership and Greg could not have done more. I am 100% satisfied with the way they handled us, my questions and the entire transaction. I recommend this dealership and particularly Greg Fodor to anyone looking for car.

IF THIS ABOUT THE RECENT BODY REPAIR WORK THAT WAS ON MY 2015 CAD,
I TOOK THIS THIS SURVEY WHEN I RECEIVED IT SHORTLY AFTER THE WORK
WAS DONE.

No hassles, service clearly explained, done ahead of schedule!!

I cant say enough of, how satisfied I am w/ the attentive, courteous and exceptional customer service received from Crestview Cadillac. I'd been undecided on a new car since May 9, 2019. Other dealers (near my home) didn't have what I was really looking for. On May 15, I googled local dealers and Crestview Cadillac came up, they had a large inventory and rated as 4+ stars. I walked in, met Dawn and John Drummy and took delivery of my new car (within 39 hours) on May 17, 2019. I LOVE my Cadillac XT5. This SUV is beautiful!
Moreover, the best overall experience was working with my Salesman, John Drummy and Saleslady, Dawn. They worked patiently to show the dealer's pristine inventory and to explain any vehicle features. This really helped me find what best suited me & my family's needs.
This was the most carefree, confident, comfortable and at ease car buying experience I'd ever experienced while making a purchase. I must add, AWESOME Teamwork!
And to John Drummy, I most definitely would recommend customers stop by and meet you. You and Dawn, both made me feel confident in my choice and a highly SATISFIED CUSTOMER. Thank you! It was a pleasure doing business with you.
Bonus: I was greeted by the Sales Manager AND the General Manager during my visit.... a very professional and personable greeting that definitely helped seal the deal.
I highly recommend Crestview Cadillac and give them a 5 ***** star rating.

Mrs. L. Henry
(a 1st time & honest reviewer)

I highly recommend Crestview Cadiallac more specifically working with Steve Perkins is a truly exceptional experience! Thanks Steve!!

Great service team at Crestview Cadillac. They went over my vehicle and helped by letting me use a loaner too. Thanks all.

It was great. From the very first call to leaving my vehicle for repair to picking it up. Everyone was very polite. When I described the issue they had a pretty good idea of what the problem was. (which it did end up being) The loaner vehicle was great, they made sure I knew how to use everything in it and that all of my questions were answered before I left. This is the only place I will take my Cadillac from now on! It was in another dealership for the same problem three times prior to bringing it to Crestview. I am very thankful for their exceptional service, I look forward to the next time I have to bring it in for service!

The worst customer service ever experienced.
This our second Truck purchased from them.
We purchased the second Truck on 2/16/21 and prior of purchase the sells rep promised to get us rubber mats and cargo net for the truck because it didn t came with it. And he told us that he was supposed to have them by the following week of the purchase date. After several phone calls/texting and weeks of waiting he kept telling us that they are getting shipped! And I also called the Sales Manager to make a complaint about this matter and left him a voice mail with no one called us back called again and left a message with the receptionist to the general manager with my contact information and also no one called us back!

I would not recommend this dealership to any one.
Very bad customer service

The staff was extremely professional and even though I did not buy a vehicle from them, they did not make me feel like I was wasting their time.

After learning that our new Cadillac XT5 (with less than 3,000miles) had squeaking brakes that were to be accepted as ordinary, Cadillac recommended visit to another dealership, wherein we selected Crestview. Crestview took care of the problem and replaced the brakes. Voila--no more brake squeals. We will not go back to the other dealership under any circumstances and will continue to use Crestview. We appreciate everything you did to satisfy this Cadillac customer.

Straight to the point review...
I saw a used 2015 Yukon on their website. I called about it on Wednesday morning, July 10, 2019. I was told that it was in stock, and it was. After work, I drove 1 hr 15 minutes to check it out, arriving at a little after 5pm. It was a beautiful truck...exactly what my wife and I had been shopping for for the past couple weeks. I told the salesman to go ahead a run the credit, which he said he could not do until Thursday morning. Closing time...I get it. He calls me Thursday morning, July 11. "Mr. Jackson, I've got great news. You're approved. When do you want to come and get your truck?" We settled on a time between 5 and 6pm the same evening. He instructed me to put the truck on my insurance and fax him the proof, which I did immediately. I get off work and take another hour ride to Crestview Cadillac. I get about 3.5 miles from the store and my phone rings. It's the salesman and he's apologizing. For what? He told me that someone else was filling out a credit app on the truck. It was only 5pm. I wasn't late or anything like that. Long story short, they sold the truck that they told me to come pick up. They really wasted my time and resources. When I got there, the truck was nowhere in sight which led me to believe that the truck was sold long before he called me. I've never known a credit app to get processed and all paper work signed and out the door in 14 minutes. The manager was real apologetic and was looking to make me another deal, which is the only reason I'm giving them 2 stars instead of 1....horrible experience.

Had my oil changed, tires rotated etc. I have also been more than satisfied with Crestview Cadillac. I have purchased my last 5 or 6 Cadillac's From Crestview. Very satisfied with all aspects with this dealership!

I leased a new Cadillac XT4 from Kara Sacks at Crestview Cadillac. Everything was great, from the 24-hour test drive to the final signing of the paperwork. Kara doesn't play games with the deal - no car salesman tricks. If a Cadillac is in your future, you should talk to Kara at Crestview.

I searched for a very particular Cadillac and it wasn't until I came in contact with Donna at Crestview that someone truly helped me track down and obtain the vehicle I wanted. Donna did a fantastic job following up and communicating with me every step of the way. The level of customer service delivered by both Donna and Tina (customer service) was extraordinary, professional, and exceeded my expectation.

They bent over backwards to sell my 91 yr old aunt a car. They delivered it to her and also went to her home to give an estimate for her trade in vehicle. Now that's service!

I purchased a certified used car from this dealership about 5 months ago(which took them a month and half to get my title), and have put approximately about 1300 miles on this vehicle. I recently brought my vehicle in for service, because there was a service light on the dash. While in for service, I had them look at some other concerns that I had with a vibration thru out the vehicle and a noise coming from my left front tire. Well that's when things became interesting, the service department told me that the vibration was coming from the motor mount, it was broken and the service light was on because of a rusted out front shock. I immediately called my salesman and discussed these things with him, he stated that I have a extended warranty, so just pay the deductible. I told him that I understand that I have purchased a extended warranty, but the repairs needed should have been noticed during the inspection to certify my vehicle. I was then told that it was out of his hands and I would have to talk to his manager. I called and left a message for Craig Muan the store manager, but still have not received a return call, I later called and talked with the used car manager(Rob), and discussed my situation; he stated that he would pay the deductible. Adam my service advisor was a great help, he fought hard for me and pushed these repairs back to the used car department, his help with these issues was greatly appreciated. I feel that customers are being cheated by this dealer, when they stamp the certified label on vehicles, because they really don't inspect these vehicles and the customer is left footing the bill in the end; false advertisement!

They gave us the best car purchasing experience I have ever had. Steve Perkines, and the rest of the team, is a very professional sales specialist and he did everything possible to give me the best cadillac CT 6 for the best price. Highly recommend dealership. Will always consider to go back to them for the next vehicle.

For a luxury car dealer, I sure didn t get that feeling when I took my brand new vehicle with 750 miles on it in for service. Misdiagnosed and the mechanic stated there was no issue . I drove 3 miles away from the dealership only for the exact issue to come back. They had my vehicle for a week and had to put me in two separate loaners. They went through my center console and didn t explain why until after I picked the vehicle up. I live 45 minutes away from this dealer and had to drive there twice, because of THEIR mistake. What a waste of time and they didn t even offer to comp. gas in the second rental as an apology. I won t be returning, and will service my vehicle at ANY other cadillac dealer.

IF THIS ABOUT THE RECENT BODY REPAIR WORK THAT WAS ON MY 2015 CAD,
I TOOK THIS THIS SURVEY WHEN I RECEIVED IT SHORTLY AFTER THE WORK
WAS DONE.

Worst body shop ever. Can't believe it attach to a Cadillac dealership. Continually miss target dates on when car is supposed to be done and does not even update when vehicle is needed longer for repair. I do not recommend going here. I will not go here ever again.

I went in for an oil change while they advertise a special on there website for 49.99 they charged me 109.99. When pointed out the special on there website they responded by saying they have been trying to remove that add but haven t been able to do so. Trevor the service adviser insisted I pay the 109.99! I have leased, purchased, used the service department, and dropped of vehicles in the collision department many many times. Unfortunately will not ever go to crestview again!!

First time i ever walked into Crestview cadillac i was kindly greeted by the young lady at the door. she offered me a refresher while i waited for a salesmen. I was highly recommend to see Mathew Kent as a a colleague of mine just purchased a car though him and recommended i see him. Mathew had kindly introduced himself and he showed me my dream car. He was very kind, polite and not pushy as most salesmen are. He was very knowledgeable and was able to answer all my questions. He began to show me around the dealership and introduced me to the serveis team witch was very kind and polite as well. After all said and done i ended up purchasing my dream car from Matthew and i couldn't be happier. This Dealership is a class act all around. I highly recommend them.

Refreshing to know that upon hearing a list not only did they take care of it Craig preceded to go above and beyond for us. I thank you

Excellent Products but very poor Delivery Of Car! I am a first time leasee and was very exited for leasing a Cadillac brand .After price negotiations , I arrived in the showroom the paperwork was easy and quick. I was explained the features and was told to take the delivery of the car which was not clean as per Cadillac standard. I am sure even if we buy a preowned from any non brand dealer too the interior is very well detailed but the delivery I took was disappointing with dust and unclean mats and had dirt on the doors and the sunroof . This was made worse after they promised me to take care of it on another day So I went there on a Monday and was promoted a loaner for day but at the last minute they promised me to get it done in 15-20 minutes which I was ok with too. I was expecting them to get all the detailing done and clean the dust. I had to tell them to clean the car 3 times after every time they took the car by making me sit in the showroom for more than an hour by just cleaning the exact spots I pointed but missing all the other unclean surfaces. Really disappointed with the way they treated this particular delivery process. Also had to point them to a scratch on the dashboard of the car too. Crestview Please don t take customers for granted!!!

Great Experience! Rick and Emma in the Service Department were helpful, knowledgeable, professional and friendly! Answered All of my questions, made recommendations, and I had a great outcome. They worked with me and provided excellent service and care.

Very helpful sales staff. Courteous and knowledgeable. We didn't end up getting a Cadillac but the experience with the dealer was still very pleasant.
The salesman was great to work with.
Showroom was set up nicely and we had no trouble with test driving the vehicle we were shopping.
Next time I am in the market for a Cadillac, I would definitely shop here.

I had a nice experience with Crest View Cadillac. I purchased a 2016 SRX and I am happy with overall experience. May be it was the sales person whom I dealt with, Mary Desano, made the difference. Thanks.

HUGE NEGATIVE review for Crestview Cadillac's Body shop (Rochester, MI) - last Monday took my SUV there for the body work from when my husband was rear-ended; I called last Thursday & spoke to the Body Shop Manager Tony to check on the completion date.
He said Wednesday or Thursday of this week. We called today & found out they have NOT even started on it and no has called us. OH? And Tony has quit and NO ONE has taken the initiative to look to see what work they need to check on!!!!
We leave Sunday for FL for 2 weeks - now we have to drive an hour each way, go back and pick it up; we get to drive to FL with a wrecked SUV, and then we have to go back mid-April for their 2nd attempt??????

UPDATED 3-7-19: Just saw your response....who should I ask for? You provided no name and the young lady answering the phone will not know who to connect me to, other than the person who manages your social media.

The worst experience of my life. I took my 2012 Cadillac to get fixed at this location. At first they told me it would be $2200 for the repair and I paid it. The dealer claimed they fixed my car so I went to go pick it up. I didn t even pull out of the driveway and we still had the same problem. They charged me another diagnostic fee for the same issue and refused to waive it or to give me a refund. The manager and Trevor were very disrespectful. I will never recommend this place to anyone again.

Always good service Keith makes sure he address the problem and Donna is a saver she gets you into a loaner all the time. Keep up the good job ND Rochezter Hills mi

Long time customer. My XT5 had an issue with the fog lamp coming off. The clip broke and because the clip broke they refused to cover it with the warrantee. They claimed it was my fault and because the part was broke they would not cover the repair. My question was simple, if the part is defective, is it not a logical conclusion that it would eventually break?

Kevin Lewis was amazing!! He was the most helpful with finding me the perfect car.

I bought a 05 cadillac with tons of problems and decided to get it fixed at Crestview. They assume because they make lil to nothing that I must be in the same boat, FYI I am a man of color. They did fix the door but they ignored my other requests. I just assume that they're just LAZY!

The service manager, Teddy, is AWESOME. I have never experienced such professional service manager in my life! I've had Cadillac cars for 40 years, so "never" is AWESOME!

Crestview's guest relation manager, Dawn Medecke, is AMAZING! She gets to knows her customers, thinks outside the box, ACCOMMODATES, follows up and EXECUTES! .... Thanks Dawn and Loo!

I had two damaged tires on the the same side!
Hit a nasty pot hole on an I 75 exchange ramp!
The car has run flat tires! My sales person (Donna) had recommended a tire and wheel protection insurance plan at purchase.
Good recommendation for Michigan roads.

Donna said "bring it in if you can safely drive it"
I did, they gave my a loaner car until my replacement tires arrived!
That is great service!
M

We just placed our third vehicle... And Steve the sales guy has been great every time

I should've known when the credit was pulled 6 times this wasn't the place. Credit that is above 750. Not all inquiries were Automotive and therefore this caused multiple dings to the credit. The customer service is not there. The honesty is not there. The integrity is not there. We were told lie after lie instead of just being told the car we wanted had been sold. A car that we had insurance on at that point. The communication just stopped all together. Finally on Saturday we were told by the used car manager that the car was sold. He also stated we didn't put down a deposit. A deposit that was never requested. We thought this was a done deal. Our salesman Brandon refused to get back on the phone and say anything to us. The finance manager Ryan just let his phone ring and ring even after the receptionist stated she thought he picked up. It became clear we were being avoided. All because they were not honest. I wouldn't count on Crestview. Look elsewhere.

When i left my other one star review, they decided to remove it. and i had my girlfriend leave a review after mine got removed, they also removed hers. this place is a horrible excuse for a cadillac dealership. most unprofessional place ive been too. there was a recall on my 2015 escalade so i took it in to get it checked out. my radio has been bugging out lately which i found out is a very common problem with cadillac touchscreen radios. i told BRAD about the problem he automatically says i need a new radio and that its gonna cost $1700. so i said ill get it somewhere else for cheaper because he told me i didnt have warranty. 10 mins later i remembered i did still have warranty so i asked him to check again, and he says i do have warranty. seems like theyre playing games with me at this point. then i asked him to order the radio under my warranty and he says he will order it but doesnt know when its coming in because GM is on strike. and i understand, but my dad called prestige cadillac and they said they had the radio in stock and that gm on strike has nothing to do with them recieving parts. anyways, my dad calls crestview about a week later to check on the radio, the parts dept says they will call him back, they never did. i called a couple days after and they did the same exact thing to me. then i called again and they said the radio is on backorder! why didnt you just say that before ! these people play games and only want your money. STAY AWAY!!

Two recall repairs. Friendly, professional service. Car was ready ahead of schedule.

Amazing experience at Crestview Cadillac , from sales Mr. Looay jamouna was amazing to work with as well as his management smooth transition and definitely one of my best experiences leading a car , will definitely come back and will recommend family and friends to Crestview , thank you for your services.

I tried to book appointment for oil change using website. All Saturday appointments are blocked saying call in. For rest of the week only three time slots available! This the case of you check for one month in advance. I had to book for oil change with another dealer 20min further away who had all options open including Saturday. Something is not right with service at Crestview. Not happy customer.

What a great experience with this dealership! From the moment I text a few questions I had to driving off the lot, top notch service from this team. Dawn was great answering my questions before Donna took over. Donna made purchasing my car easy and stress- free! Cheryl was a pleasure while signing my paperwork. If you're looking for a quality experience please give Donna and team a call at Crestview!

Awesome service department. I have been in twice and both times I have been more than satisfied. This most recent trip - my wireless charger pad was giving me problems, Emma was able to get my vehicle upgraded to a Gen 2 charger pad which works perfectly! Keep up the great service Crestview!

Service not as professional as it should be was sold a vehicle from Canada had a conflict with getting the vehicle certified service for warranty. 8 free oil changes for vehicle not being honored by Cadillac or by the dealership where the car was purchased.
Mechanics (techs) need more training car brought back for same issue more 1x.
Will never purchase another car from Crestview Cadillac of Rochester Michigan.

Feedback to consumer was and is terrible. You have to physically at the dealership to talk to anyone about issues wither it be service or car sales. The place should be closed down.

Very easy to schedule appt. Was seen right away and waited an appropriate time for the service I was getting. I stayed inside dealership with mask on. Very clean area and comfortable seating.

My brother works here. The only reason I have taken my car here was because of him. I always took my dads Cadillac or my hummer to the Cadillac of Troy. I drive a hummer so it s a little harder than others to find a place that has employees that work on them. This place has employees that actually worked on them and knows the problem. But my brother had always spoken good about this place and highly recommended them. The workers/mechanics had always fixed the problem on my car fast/perfect. It takes good workers and management to finish something faster when they have no loaner cars available! So far I have no problems here. They are the best Cadillac dealership in Michigan! Will always go back to them whenever I have a problem! Prices are good! Might be higher than others but when it comes down to doing the job, it s always perfect! I highly recommend them!! I have never written a dealership reviews but this place actually does the job right than going back for problems like others! Good job!!!

When I originally got my car they quoted me a price, I filled out all the paper work. Got the car a couple days later. Everything was fine, then 3 weeks later, they call and say the monthly price was going up because someone in finance messed up and the price was actually $240 more per month. So the lease payment went from $240 to almost $500. I had a signed contract and they wanted to raise the price after I was driving the vehicle for three weeks. They said the reason was something changed on my credit score. I don't understand why the price would change after 3 weeks of having the vehicle. I don't get how that was my problem. The sales rep Don harassed me for almost a month asking me to sign a new contract to agree to the higher price. I refused to sign, so he then told me a sob story on how he was suspended from work because they lost so much money on my deal. Fast foward 3 years later, same dealership continuously calls and emails me after I told them I no longer have a Cadillac. They don't bother updating their records, they just continually call and email me. This was hands down one of the most unprofessional companies I have ever dealt with in my life.

From the moment I drove on the lot with my Ford Escape till the moment I left in my 2020 Cadillac XT5, I could not be happier. Please if you're looking for a car, go see John Drummy and Brandon Foreman. They were phenomenal and the finance Manager Cheryl was fantastic. The management staff made sure I was happy from driving on the lot to delivery. Thank you for a wonder experience. You have turned me in to a Cadillac driver for life.

Two recall repairs. Friendly, professional service. Car was ready ahead of schedule.

The Crestview Team did a great job. No pressure, and very friendly.

I contacted the Crestview the morning after I experienced mechanical issues with my vehicle. My call was received and was handled in a very professional manner. I was asked if I could bring my vehicle to the service center as soon as possible and they assured me that they would have a loaner vehicle ready upon my arrival. I dropped off my vehicle, they informed me that they would call me either later in the day or the following morning. I received a call the following morning and was informed that my repairs had been made and that my vehicle was ready for pick up. I can't say enough good about Crestview. I appreciate the service that they provided.

I got into a car accident in December and had my car towed to them. Not only did it take more then 3 times to fully fix my car, they gouged out my center console...they wouldn't take responsibility for anything until I threaten to sue them and spoke with the general manager of the entire dealership. The entire experience was very disheartening and frustrating. The whole process took about 3 to 4 months. I had such terrible service my insurance company black listed them...

In response to the owner I don't have German made car. It's a Cadillac that's made right here in Michigan. As for the time frame it took...multiple trips and multiple phone calls from I and my insurance agent to get anything taken care. Oh and one specific phone call to the general manager of the dealership threating to sue you for damaging my car. Again I stand by what I said. WORST SERVICE EVER AND I WOULD NEVER RECOMMEND THIS DEALERSHIP. Owning up to your mistakes is the 1st step in better service and your response was all excuses no apologies for the level of frustration your dealerships negilance caused me.

Crestview Cadillac was an great! My salesman Kevin Huff was awesome! He made my transition from an Mailbu to an Cadillac XT5 great!

Brad, John and everyone else in service have always done a great job for us. They are awesome!

Very good service and easy to work with. I highly recommend this dealership.

In total I love this place . The service was spot on, my appointment was taken on schedule. My sales person Looay is the best I have ever had. I have been a BMW driver for 18 years. Looay converted me with his great service.

Donna Walker is the person you want to see for lease or purchase of a new Cadillac. No bs, she delivers on her promises. Exceptional service, exceptional price!

Thank you, Donna!

Service was quick which is always appreciated. Everyone was also very friendly and welcoming

I purchased a used vehicle from Crestview recently and they were extremely attentive and easy to work with. The ease of being able to take care of plates at the dealership is a big plus!

It was a wonderful experience! Great deal and great delivery of our xt5 !

Been there before and would easily rate the past experiences a 1 but this time it was different and felt like my rep actually cared to make things happen for me. Big change