HUGE NEGATIVE review for Crestview Cadillac's Body...

HUGE NEGATIVE review for Crestview Cadillac's Body shop (Rochester, MI) - last Monday took my SUV there for the body work from when my husband was rear-ended; I called last Thursday & spoke to the Body Shop Manager Tony to check on the completion date.
He said Wednesday or Thursday of this week. We called today & found out they have NOT even started on it and no has called us. OH? And Tony has quit and NO ONE has taken the initiative to look to see what work they need to check on!!!!
We leave Sunday for FL for 2 weeks - now we have to drive an hour each way, go back and pick it up; we get to drive to FL with a wrecked SUV, and then we have to go back mid-April for their 2nd attempt??????

UPDATED 3-7-19: Just saw your response....who should I ask for? You provided no name and the young lady answering the phone will not know who to connect me to, other than the person who manages your social media.