Mike Giamprini Review of Crestview Cadillac
I brought it in for 2 things - Engine light was on...
I brought it in for 2 things - Engine light was on and front tire needed attention - looked like a slow leak. Picked it up the next day was told the tire was fine and they replaced a corroded fuse which was the cause of the engine light coming on. The next day, I drove it for 30 mins and the engine light came back on on the tire was still not up to the right inflation. I had to bring it back and leave it with them over the long weekend (New Years) because it turned out the fuel pump needed something to do with the electronics and the tire needed repair. They eventually fixed everything but not until the second visit -a BIG waste of my time over the New Year's weekend. BTW, I only bought the car from this dealership less than a month previous. Also, the service advisor 'couldn't find my phone number' after I called 4 times and left VM messages until finally he was able to pick up and give me the status on my car. Not impressed with the service department at this dealership, at all! It is unlikely i will have my SRX serviced there in the future. Luckily, there are lots of other Cadillac dealerships in this part of Michigan.
Comments: