Horrible Vehicle Purchasing Experience. Stopped by...

Horrible Vehicle Purchasing Experience. Stopped by the dealership on Friday to inquire about a vehicle shown on line. Found the vehicle in the lot, looked it over, went inside and was referred to Matthew Kent in used car sales. Advised him that I was interested after looking at the vehicle, completed financing paperwork, advised him that I was already approved through GM. Ask him to put together numbers and email them over to me. That afternoon I heard back from Matthew with information about pricing. I asked him to proceed and asked him to check with his finance department about a better rate, however do not create multiple credit report inquires by sending out to multiple lenders. I received notifications that afternoon via email that 3 additional inquires were made for my credit report. Saturday morning I received a phone call from another used car employee stating that Matthew was not available, however better financing was found. After a lengthy conversation, I asked to have Matthew call me on Monday to discuss further. I spoke with Matthew on Monday two times and asked him to pull paperwork together and that I would be in Tuesday morning. I arrived Tuesday morning, was greeted by Matthew and asked him to show me final numbers for the vehicle. At that time Matthew informed me that the vehicle had been sold on Saturday. I'm not sure why I was led on or why my time was wasted if they already sold the vehicle. I told Matthew I was interested in the vehicle, at no time was I asked to leave a deposit or complete any additional paperwork. I believe I was very specific in the my request not to have my credit report pulled several times to limit the number of inquires, that request was not honored. I was never contacted to be advised that the car was going to be sold to someone else or to ask me for a deposit. I spoke with Matthew several times after the vehicle was in fact sold and at no time was I told this. What was the point of discussing the purchase of the vehicle after it was already gone. This entire experience was horrible and I'm posting this to warn future potential customers of the simple lack of customer service and common curiosity. As being a Cadillac dealership I expect exceptional service and that is exactly what I did not receive. Buyer beware. Feel free to insert standard canned response of we care here after this review from a non- manager.