I got into a car accident in December and had my c...

I got into a car accident in December and had my car towed to them. Not only did it take more then 3 times to fully fix my car, they gouged out my center console...they wouldn't take responsibility for anything until I threaten to sue them and spoke with the general manager of the entire dealership. The entire experience was very disheartening and frustrating. The whole process took about 3 to 4 months. I had such terrible service my insurance company black listed them...

In response to the owner I don't have German made car. It's a Cadillac that's made right here in Michigan. As for the time frame it took...multiple trips and multiple phone calls from I and my insurance agent to get anything taken care. Oh and one specific phone call to the general manager of the dealership threating to sue you for damaging my car. Again I stand by what I said. WORST SERVICE EVER AND I WOULD NEVER RECOMMEND THIS DEALERSHIP. Owning up to your mistakes is the 1st step in better service and your response was all excuses no apologies for the level of frustration your dealerships negilance caused me.