Courtesy Chrysler Jeep Casselberry Review

I had an amazing experience with Fabio and Kimo. I came into the store, some money down but my credit was not the greatest.. I was also upside down on my car. Fabio treated me like family and made me feel like everythng was going to be okay. Never once did he put me down for my bad credit and he tried to help me in every situation. Kimo who was my sales guy also kept in contact with me and reassured me everything was going to be okay with my approval. I couldnt speak more highly of these two guys and I will reccomend anyone to go to this dealershi to buy a car. If you think your in a tough situation dont feel bad because these guys will do everything possible to get you in the car that you want.. I am now a proud owner of a 2017 Jeep Renegade! Love this dealership and couldnt have dont it wothout them.

Took my new Ram 3500 for initial checkup with 2300 miles on it. Told the service lady that i had a vibration at about 70-75 miles an hour. Felt like tire out of balance. She said they would have the mechanic check it out. Mechanic stated he could find anything wrong. I actually spoke with the mechanic, i beleve his name was pete. He told me it drove like a truck does and felt no vibration. Then proceeded to insult my intelligence by telling me that it was different than the one i traded in. I told him it was the exact same truck but 6 years newer, same trim. He said that...well a long bed and short bed drive differently. I reiterated to him i traded the exact same truck. That was no big deal really. Then this morning i decided to check the tire pressure on my truck because it was driving strange. Discovered he had put 120psi in my front tires and 110 psi in all 4 rear tires. The monitoring system only goes to 101 psi. Actual tire guave read 120 and 110 respectively. This mechanic is an idiot. Recommended tire pressure is 80 psi on front and 65 psi on rear. Max pressure on the tires is 80 psi. Guess they are trying to kill me and others on the road. Good thing i didnt put a load on it. Will never take back to them. Even if voids the warrenty.

Luke was very personable and listened to what I wanted to match me to a great vehicle. The sales floor was very clean and everyone was practicing social distancing and wearing masks. I felt very comfortable from just looking all the way through finance.

Jibin was great he helped me with nothing but the best attitude. Every question I asked he was able to answer and was awesome to feel that he cared. Thank you Jibin!!!

Just purchased a 2019 Ram Limited and dealt with Don Devine. Best car buying experience ever! I highly recommend them as everyone was friendly and attentive. They did not waste my time as other dealerships have in the past and they got me in the truck I wanted giving me a fantastic deal.

My 1 star rating has NOTHING to do with the AWESOME service I received in the buying process!! Danny (who s no longer with the company) and Shaw (finance dept) both did an amazing job assisting me and giving me a KILLER deal on my Citadel Durango!

BUT... The service department is HORRIBLE!!! I ve owned many cars and this is by far the WORST service department I ve ever dealt with!!! I have to find another Dodge service shop ASAP!!!!!!

You ve been WARNED!

Great experience all around! It took me longer to pick out a car then make a deal and sign the papers. Ask for Thomas or Wade- they are the best!

Stephen Peoples is an awesome Service Rep at CJDR-Brandon!

Courtesy treated me extremely well from the moment I walked in the door. I called ahead of time because the vehicle I was hoping to testdrive was not available at another local dealership. I had the pleasure of speaking with Jeff over the phone and shortly thereafter met Paul at the dealership. Both gentlemen assisted me throughout the car buying process and were knowledgeable, courteous and most importantly, honest and forthcoming. I didn't have to do any of the typical car buying haggling or posturing. I explained to both of them my car buying goals and they came back with numbers that corresponded to my research and expectation. I would gladly recommend both of them individually and the dealership as a whole as a place for you to purchase your next vehicle. Once I opted to purchase my new jeep I met with Shaw, who impressed me instantly with his calm and professional demeanor. He simplified the financial aspects of the car buying process and made it truly enjoyable. I truly felt like I could enjoy the car buying process and that I still had time to enjoy the rest of my day. Five stars!

Thomas Murman, David Montes and Brandon Leiss are awesome! They were very professional! I love my new 2016 dodge journey!

Robert Crawford has many customers at one time. He still made sure my Jeep was taken care of. My wife and I had a cup coffee looked at a couple of Jeeps in the show room.... before we knew it our Jeep was complete and we were on our way. Outstanding service

I arrived at my appointment time of 9am. I was immediately greeted by a gentleman , checked in for my appointment and the technician would be right over to take the car. Victor asked what I was having done with the car ( oil change, tire rotation , and recall ) and said he would contact me when it was finished. At noon, I received a phone call saying my car was finished. When I went to get the car , I was greeted immediately , paid for the services, and on my way . Great experience !

Javier De Sevilla was an excellent service advisor and the service was fast and everyone was very helpful.

Service is not great. I only go because it s close to my home. Every time I ve been I have to wait at least 10 min before I m helped. The service advisors are not helpful and seem annoyed and frustrated when you speak to them. When I bought a new tire from them, they put a Jeep emblem on my Ram tire! My other car is a Nissan. I m comparing my experience with them. They could really learn from them. I love the brand but service is pretty bad.

Don't trust anything they tell you over the phone . They promise they will match a competitor price then get no where's near where you need to be! Don't waste your time like I did driving out of the way and dealing with Thomas because he Can't do anything .

My service advisor(Robert Crawford) was very thorough in his description of my repair and he also reminded me of another repair that I would need soon. Overall, Robert made me feel comfortable bringing my vehicle back for service.

Service Department has poor communication and a misleading appointment system.

Great service, good people. Staff works hard to accommodate your needs.

Went in to buy parts for one of the vehicles in my inventory. As I was there the Dodge Ram I was driving had a slow leak in the front tire. I asked the service guy if they can fill the air in that tire for me while I"m buying parts.

By the time I came back my tire was filled.

This is old school type of service that is so great to know still exists. Even though I too am a dealer, I wanted to give two thumbs up to this great location and the stellar customer service they gave me.

Courtesy Chrysler on state road 60 is what defines an honest dealer....a rarity in this age.

Ralph was a great salesman , and finance was quick and easy for me . They helped me get into my new 2016 dodge dart I would definitely recommend them to anybody .

Despite our special needs for social distancing and staying at home we were still able to buy a new truck! We picked out a vehicle online and Ed Seymour brought it to us for a test drive. Both Ed and Fred Noyes made completing this purchase a great experience overall.

My van had a ABS sensor modular problem. It was disappointing that it took two days to even look at my van, parts took a long time to come in to repair I guess can t blame the dealership. Wish I had gotten the tech that worked on Saturdays. 13 days later got my work van back. Over all I really respect Jammie my service advisor that kept me updated ever day and the shuttle service was amazing.

So I call back to have my door panel replaced and they have notes for my door pin strip... Not what needed to be fixed. So finally my husband gets to talk to service manager and he makes us an appointment for 11am on Thursday. I show up on Thursday at 10:45am and they know nothing... So service guy comes out to car and sees I have computer updates and he will get those done and look into the door panel. My husband calls around 2:30pm to make sure door is getting done and no one can give us an answer. Service rep says someone will call us back. So hour half goes by no call, we live 30 minutes away and at this point we drive home.. Get home and services manager calls back . Tells my husband everything and manager says car will be ready by 5pm. So a little before 5 we get a call from service manager saying car is ready. On our way to courtesy the service supervisor or someone calls and says car will be ready soon and apologizes for delay in call. At this point I'm like whatever I'm almost there and see the wonderful communication between managers and front line.... No one informed the service supervisor my car was ready or that someone called me back. So I get there car is ready, it's busy I sign papers and out the door. The service lady that checked me out was wonderful but no one told me what was done with car. I get to my car and clock is reset, everything reset and I now know that's what happens with updates but no one gave me the courtesy and informed me or bothered to ask if I knew. So I get home and see they could even check my fluids and ran out of washer fluid. Not a huge deal but after the experience I had you think the car be on point. This was a free abd first service, I can only imagine what a paid for experience would be like. Not looking great!

Service department is bad. Had a service appointment at 9 am on Saturday to reprogram a key fob. Waited under the service awning for 15 minutes and no one came to car. So I pulled around and parked, walked to service desk to tell them all I need is a reprogram, for them to tell me I had to pull back in service line and wait. No, thanks won t be spending my time or money at Courtesy.

Just bought a new Pacifica the 2 people I worked with Thomas and Jim were both very friendly and professional. They answered any questions I had. Would definitely recommend this dealership.

Quick, efficient, friendly service staff. Courtesy Driver was a delight.

I was not satisfied since I left with my car not fixed because I told them there was a ringing noise they said it was the air intake then calling me saying it wasn't the problem and couldn't figure out the issue

It took me two months exactly to let it out
On 2/21/17 took my 2015 Jeep Cherokee for an oil chage and regular check up.. Jeeps was shutting down on me while driving, came to find out that engine needed to be replace and i did not get to drive it home till 39 days later, sadly but my
18 month old Jeep should not be in shop that long it . Bad experience over all. I WILL not take my car there again or buy my next jeep there! - customer service was terrible they dont care about making customers happy even after they know they are at foult they had my jeep unsecure/ unlocked in lot when i when to get my personal things. Was and still am very upset how i was treated. My jeep even had one extra door dent, i lost few things car charger had alot of coins and all where gone... poinless but true!!!.. "why take something that is not yours.."
I would not recommend this dealer for any business, take it down the street on 60 in brandon u have many other options. This place need proper training, starting with management.

Repairs and process was handled very quickly and service advisor was very friendly.

If you are looking for a professional salesperson, go see David Montes. He not only listened to my needs, but he was genuinely concerned about my budget. He helped find a car that I fell in love with at a great price and an affordable payment. He has continued to be there for me even after the sale....answering what ever questions I may have about the vehicle or my loan. He has helped me set up service appts for a couple of recalls. He really cares. If you want a great a car buying experience, go see David Montesl

Service will take a 5 and their ability to work with you and your budget also take a 5. Overall great experience. Would like a faster experience but hey I got the truck I wanted.

We bought a used Dodge Durango through David Montes at Courtesy, and had a really positive experience! We called david on short notice, telling him we would be there in about 2 hours. David had the car all set to go when we arrived, and already had everything started on financing and the preliminary work for the trade-in value (I sent him a picture of the VIN of the trade-in, and a couple pictures of the outside). We ended up with a great price on the trade, and are happy with the purchase price. I bought another used dodge durango from a different dealer about 6 months ago and the experience with David Montes and this dealership was far superior to my previous deal with another dealer...I would highly recommend this dealership and David. From driving in, to driving out with the new (used) car was about 2 hours (it was 4 hours at the other dealer for the last deal)...that includes the test drive, them reviewing the trade-in vehicles condition, some quick negotiations, completing all the paperwork, them doing a final detailing on the new car, and transferring everything from the old car to the new. Very smooth. Car runs great too, zero issues!

Wonderful service from Rob. He was very informative and very diligent in the service for my car to be fixed in a day. I will be doing more service if anything else happens to my car

I received a notice in the mail that my 2016 Jeep Wrangler had a recall. I made the appointment at this dealership and showed up on time. After initially being ignored in the service lane for 15 minutes, I went inside and spoke with Ricardo Mussenden. He promptly dropped what he was doing and attended to my needs. I worked at a dealership so I know how busy it can get. The way Ricardo took care of my situation made my prior frustration a distant memory... He called me the moment the vehicle was ready. I will be back for future service.

i wanted to take some time to acknowledge the sales and support staff at Courtesy Chrysler of Brandon. I purchased my 2017 Dodge Charger on 1/8/2018. I was treated professionally from the time I walked in the door and thru the entire process. I d like to especially thank my salesman Carl and Mgr Andrew Dunton, both gentlemen took the time to help me setting up my Apple car play and the other features of the vehicle. Suffice to say I will recommend my friends and family on their next purchase to go see the staff at courtesy. Thanks
Again guys for your guidance throughout the process.

Terrible service and overall experience. I've purchased 5 new cars in my lifetime so far and this experience was the worst by far.

I was seeking to purchase a new Dodge Challenger. I obtain online quotes from 4 local CJD dealerships to compare. I contacted Courtesy online sales manager and was told a quote would be given to me. 3 days later, I follow up and then was told I had to go to the store to get a quote. Courtesy was the only dealership that required me to come in to get a quote. What's the point of having an online sales manager if they can't even price/sell a vehicle online? Since I was going to be in their area one weekend, I went ahead and made an appointment at the dealership to discuss what I was looking for. I was invited to what they refer to as a VIP experience.

The VIP experience is a complete joke! Nothing special as well. Might as well just of been a walk-in situation. I was not greeted at the reception, had to wait 10 min while they found my salesman, no food/beverage offering, and couldn't even find a place to sit down while waiting on my salesman. After spending 2.5hrs discussing what I'm looking for, signing documents, and negotiation price, I decide to go ahead and give Courtesy the benefit of the doubt and purchase a vehicle from them. All they needed from me now was a deposit. Even making a deposit with them is a hassle. Receptionist decided to take 2 customer that were behind me. When I asked why, she stated (and I quote) "I'm going to do what I think is best to get my job done." Apparently a person trying to make a 1K deposit to the dealership is less important then someone that needs new tags on a car or someone asking where the vending machine is.

When the car I ordered arrive, It was discovered that all the prep paperwork that I conducted when I order the car, Courtesy lost it somewhere. Besides the fact that I had private information on those forms that went missing, I now had to repeat all the work that I did 6 weeks prior. I had to negotiate the price again, re-sign forms, etc. And everything I signed, they wanted me to sign 3 different times. One for the dealership, one for the salesman, and one for me. Ever heard of Carbon copies Courtesy? Very inefficient. It took 4.5 hrs that day to purchase the car that I ordered. Extremely slow and no VIP treatment as well (not greeted at door, no drink/food offering, etc.). Left the dealership upset, thirsty, and hungry.

They had signs in every cubicle that state if you don't feel like you're receiving a 9 or 10 ranking in service, please let us know. So I did exactly that during my entire process. They tried to explain their self-admitted bad service in my case was a 'rarity' and all they could do is provide empty apologies (which doesn't mean anything to me as a customer) and offer me to swing back again if I'm ever in the area for a free tank of gas. Ridiculous. Will not conduct any more business with this dealership and I recommend all others to look elsewhere.

Jamie has helped us with servicing our truck on numerous occasions and has always provided fabulous service! She always keeps us updated on the status of our service and helped out tremendously! Thank you!

Awesome dealership they want to make sure u get what u want they are persistent in making sure you get the vehicle you want. Not to mention how nice and knowledgeable these guys are. 5 stars isn t enough stars for the rating these guys deserve

We had a great experience with the service at Courtesy Chrysler jeep Dodge. We love our 2014 Dodge advenger. We will Get all our vehicles from here from now on. We highly recommend this dealership. We give them a 10! Thanks Michael Kelley you are awsome

Great experience with this dealership!! Chris was excellent salesman & Mr. Schwartz in finance was extremely helpful. General manager was very nice also! They gave me a better deal than Ferman or Jim Brown! Thank you!!

when I walked in, Kristen, at the front desk was very helpful and friendly. Shaw Ekeocha was right there to help me. he was professional and courteous . it was an excellent and I highly recommend the people at Courtesy Jeep

Came in for a front light replacement. Staff was very nice. Shoutout to Brandon for keeping me posted on the progress and getting me out quickly! Showed me an issue (balding tires) that may need to be addressed soon but did not push me into paying for additional services (money is tight so I greatly appreciated not getting a list of more things I need to pay for) will definitely be back for my next service need!

I showed up for an "appointment" to be told a simple oil change would be 3-4 hours. The reservation said customer waiting. They expect people to wait half a work day without notice?

More so, I sit in my jeep for several minutes not being acknowledge by anyone. I go to the counter to be asked if I had appointment as if they were hoping I would say no. I left frustrated going somewhere else with great customer service and it took 15 minutes there.

A few hours later I missed a call from the dealership assuming it was an apology for a 3-4 hour wait for my appointment. The voicemail was a sales call. I will not buy a jeep from this dealership.

On March 10th and purchased a 2018 vehicle at the dealer on the 13th I brought it back to the dealer because of an issue and it's been there since, I can't believe that as of today Apr 8th they are still holding me without my car , one excuse after another , tomorrow tomorrow tomorrow, I just about had it. I'll wait till tomorrow to see what's their decision or I'll take this matter to the next level .diplomacy can only be hold for so long.
Best regards
Marco Muralles

Brandon W. Who works in the service department was more than helpful. Even during this pandemic he was happy to help and had a smile on his face the whole time. He communicated with me on what fixes were required with my vehicle. He even helped me with a courtesy vehicle during the fix. Brandon and the staff at this location work together as a team to meet their customers needs.

As it was our first visit, we were somewhat puzzled as to the system.
All went well after that until we were ready to leave, the truck had been blocked in !
Better parking after Servicing is our only critique.

Delivered as promised. Joey took personal care to for car cleanup, extra options and everything. Very satisfied with the purchase and dealership. Brandon Leiss thoroughly explained all financial details.

Highly recommended.

Thanks

Had the best experience GABRIELA was amazing!!!! ILOVEMYJEEP

Great dealership great customer service they go all 100% from the car to the paper work

Savannah was and is a great service adviser you can not do any better than her...she is excellent....service with a smile....thank you very much for the experience......Mr Brian McCord Sr....thank you Savannah,,,,,,,

These guys went above and beyond to make me feel comfortable, and secure in my decision to purchase...I have bought several cars in my life, but this experience tops them all. From Russell Larkey my sales person to Sean Kelley my finance guy, and the GSM Trent Shaw who got personally involved to make sure this was easy, and stress free, I say thank you gentlemen from my family to yours. My business is yours for life!!!

Ralph, our sales rep, was excellent. He took the time to get the car and deal my wife was looking for. Finance was horrible. We waited for a very long time because they were having problems with the state license registration system. We finally got in and were pressured for different packages and playing with the interest rates, we should have secured financing ahead of time. Being our finance rep, Shaw, was unable to process the registration transfer, he gave us a temp tag and said we'd get the paper registration in 2-3 days and could put our plate back on. Registration didnt come in and we realized the dealer still had the plate, not a biggie. My wife called Shaw several times, he was always with a customer. She left a message last Thurs, I called Sat and left a message, called again this Wed and left a message, called the Finance manager yesterday, still no call back. Our insurance company called and said the transfer was not processed in the DMV system and so they had to get supervisor approval to keep the insurance current. I called and left a message for the GM, Mr. O'Niell, we'll see if anyone calls back today. Incredibly poor after the sale support from finance tarnished an otherwise decent experience.

Great service guy helped with coupon that saved me money always a plus....

Rob took excellent care of me and took the veh right in and took care of the problem.Great Job!!

I had a great experience at Courtesy Dodge. They were prompt and professional when I dropped off my van. Above all, for the first time ever I was actually charged the advertised internet price for an oil change. I was amazed. There are always extra fees and charges but not here. Two thumbs up!

I brought my jeep patriot in for service when a humming noise started while driving over 40 mph. I was called after my car was checked out and notified that both rear wheel bearings needed to be replaced. The estimated cost quoted to me was just over $1100. Not having the money at that moment, I decided to not have the work done and pick up my vehicle. I went to a different local mechanic and they also checked out my vehicle. After evaluating the car, they determined it was only one wheel bearing that needed to be replaced, not both of them. The cost of replacing the one rear wheel bearing, parts and labor, was only $350. I am absolutely not opposed to paying for the care and maintenance of my vehicle, but such a disparaging difference between what I was told at Courtesy Chrysler Jeep Dodge, versus the other mechanic is incredibly disheartening. Not only were they overpriced, they were dishonest in saying that both of them needed to be replaced.

I bought a new Dodge Ram from Tommy Fisk. He was very professional and knowledgeable about Rams. All the numbers we discussed on the phone were exactly what the contract stated. This is a rarity in buying a new truck. The staff was also very friendly and ready to help. I would recommend anyone needing a vehicle to give Tommy a call at Courtesy. Thanks.

Best customer service. I will always bring my jeep here.

Booked an appt for 10a.m. they had me wait in the car til 11a.m. just to come out and tell me it would be an all day service for an oil change and tune-up

This dealership is a joke! It s the second and the last time that I will have my Jeep here. It took 3 1/2 hours for an oil change & tire rotation after being told it would be two hours even though I had an appointment. The service rep texted me 45 min after I got there and said if I needed anything I could call or text at any time but never responded to any messages. When I left the dealership the speakers in my Jeep no longer worked they had messed with the fuses. I recommend going to any dealership but this one!! These are just the major issues I had.

My family and I went to all the dealership in Brandon and couldn't help us out. Even their salesman was horrible until we stop at Chrysler jeep dodge. We meet with Albert who understands our needs as well as taking the time to show us all options with the cars. Fabio work with us and Put use at ease with the finances. Jim was also great and also break down all finances and educate my family how it works. They are the best with customer service and educate the customer. Thank you all.

extremely poor customer service from parts department.

Worst service department ever.

Had an appointment for 12:45 PM for check engine light (second time). Arrived at 12:20 Sevice Manager tells me they are booked and can not tell me when will be done if at all that same day. When I booked my service appointment I was asked if I was going to wait and I said yes. So waste of time and money driving to and from the dealer because at the end, they didn't know when they could take my car for service and offer to reschedule, why take appointment then?. Reschedule for what ? They do not honor previous appointment schedules and customers time does not means squat to any service member. 7 out 10 times i go to this place for service is some issue. And the wait times are insane. So if are forced to take your car here and wait good luck to you. Else stay away. Will not buy any more Chrysler/Dodge/Jeep in the future since the service is horrendous. The nearest Chrysler/Dodge/Jeep dealer for me is 40 minutes away.

Rafael Did the impossible !!! I never thought we would get approved with fair credit !!! But he made it happen . The whole car buying experience was very simple and it was actually nice to deal with someone with compassion and understanding . Thank you Rafael we love our new car !!!

Really great service, Gideon was very helpful and got me a nice car for a nice deal. Very pleased.

Always courteous service. Victor and Ralph are the best.

No return calls. Told by advisor an appt was not nec for oil change. Instructed to use their "Express Service" and I'd be "in and out". Drove from Apollo Beach to Brandon. Waited several minutes to be approached. Then told "Express" would be approx 2 hrs! Spoke with disinterested manager. Terrible. As bad as Lakeland Chrysler. Wish I'd never purchased the Jeep solely because of dealership.

I came to this dealer for a better price and got it. Everyone was very nice and very professional through the process. I would recommend and will definitely be back for my next vehicle.

I called over a missing piece to my key fob. When brought the vehicle in for service, that went well. When I got home, I noticed the missing. I called the service department to let them know what had happened. They told me that a service representative would call me. I have not received a call.

Chis was our sales person and was awesome. When it came to finance we got a good rate but somehow they lost our credit app and did not enter correct info. When it comes to service they don't have anything organized. I came in Friday for a tire and was told by Ramon it would be in Monday. .. Surprise like everything else here the follow through on the dealership is lacking. So once again you can beat them down on a price but don't expect anything to go right after the sale. You get what you pay for so I suggest to avoid this place.

Update: I called and left messages with the receptionist to have Robert contact me. He never did. I was going to brush everything off and forget about it but. ... Today I called to find out where my replacement plate is and find out it has not been ordered. I informed the sales person (Chris Chong) and finance guy (John Bulbul, who I'm told no longer works there) "I have a plate but it's too damaged from the wreck and will need a new one." Unfortunately this dealership is not worth going to avoid it at all coats.
Also be sure to double check your paperwork. .. I see I am charged tax on 5 tires but my renegade has only 4 tires plus the run flat kit. ...

Bought a '15 Durango from Joey last night. Even though they didn't have what I wanted in stock, he personally drove a hour to another dealership to pick up what I wanted. Extremely satisfied and highly recommend working with him. Smooth process, worked with me on trade and price. Will be sending everybody I know to him. If your in the market, ask for Joey B..

Don't bother making an appointment for service here. Got here for my appointment, which is for when they opened, and there's no less than a dozen cars here already. Finally got tired of waiting in the non-moving line and left. I'll go to Jiffy Lube. Every time I come to this service department its a ridiculously long wait for something as simple as an oil change. This was also after driving an hour to get there. Never again. I'll go to another dealership.

I have to admit I had a bad experience with this dealership under the previous GM s leadership. But Fred Noyes has created a totally different environment in this dealership. He is very customer centered and works to make a great experience. As long as Fred is the GM at this dealership, I will remain a customer.

My wife and I brought or 2014 Cherokee in for repairs. While we were waiting Thomas Murmon brought us a pamphlet about getting a new vehicle and having about the same note or less. We looked at each other and laughed like, yeah right. We figured we would give him a shot since we where waiting anyway. Thomas asked all the questions and got us into a new Cherokee Trailhawk. Rob kept us informed on what was going on With our jeep as we kept working a deal on the new one. In the end, we got a new Jeep Trailhawk for 6 dollars more a month. Thomas did a great job and the time with the finance lady was brief and painless. I am not real good with names but she was originally from Michigan also. Thanks To all For a job well done. We are happy campers. One thing I really did drive away with, was the feeling like no one else in the world as important as us being happy.

Just happy they were fast! They fixed my car quickly and had me informed of everything they were doing. They called me as soon it was ready. They were very kind also when I went to pick up my car!
Excellent service from start to end!!!

Just wanted to thank superstar salesperson Austin Penman for an enjoyable transaction today on the purchase of my daughters Jeep Cherokee. Everyone at the dealership was so friendly and also respected our time. Austin is such a wonderful salesperson and answered all of our questions thoroughly and made this such an enjoyable experience. I highly recommend Austin and this dealership and look forward to coming back to purchase my Jeep Wrangler soon.

Customer service is great and the service of the vehicle as always prompt, efficient and accurate.

It was a very smooth and easy process and everyone I interacted with was great.

Had a wonderful experience with most of the staff. One sales manager was extremely rude but our salesman and the sales manager the following day were very pleasant to work with. Overall we would do business with them again as long as we never had to work with or hear from Joey the sales manager again.

I ve taken my pro master city here many times and my service advisor Jamie has helped me all the time
She has an excellent customer service, she doesn t let you wait, she is really concerned and wants my car fixed right away so I can go on with my business. I m a really busy person and she understands that.

I ve always had great service and work done on my work va

Thank you

Erick Charpentier

My wife and i came in and got more than we thought we could get. Corey our salesman stayed until the dealership closed until we got the the Jeep Grand Cherokee. Thankyou so much. I recommend this dealership.

Great service for your vehicle and love the coupons!

I brought my Wrangler in for its first oil change and to get a recall completed. Rob Crawford took great care of me. I wanted to wait and he let me know the recall would take a while and gave me the choice of waiting or rescheduling the recall work. I was very appreciative he asked instead of just moving forward once the oil change was completed. Great service and a great first experience! I'll definitely be back to Courtesy for all the service work needed on my Wrangler.

One of the best experiences i had when it comes to buying a Car, excellent customer service everyone acknowledge you with a smile great atmosphere, was treated great by my sales associate Joshua Scutt the manager Joey Barbosa was outstanding and last but not least olivia on the paperwork very smooth great deal! Happy with my purchase here!