Robert Miller

Review of Courtesy Chrysler Jeep Casselb...

Terrible service and overall experience. I've purc...

Terrible service and overall experience. I've purchased 5 new cars in my lifetime so far and this experience was the worst by far.

I was seeking to purchase a new Dodge Challenger. I obtain online quotes from 4 local CJD dealerships to compare. I contacted Courtesy online sales manager and was told a quote would be given to me. 3 days later, I follow up and then was told I had to go to the store to get a quote. Courtesy was the only dealership that required me to come in to get a quote. What's the point of having an online sales manager if they can't even price/sell a vehicle online? Since I was going to be in their area one weekend, I went ahead and made an appointment at the dealership to discuss what I was looking for. I was invited to what they refer to as a VIP experience.

The VIP experience is a complete joke! Nothing special as well. Might as well just of been a walk-in situation. I was not greeted at the reception, had to wait 10 min while they found my salesman, no food/beverage offering, and couldn't even find a place to sit down while waiting on my salesman. After spending 2.5hrs discussing what I'm looking for, signing documents, and negotiation price, I decide to go ahead and give Courtesy the benefit of the doubt and purchase a vehicle from them. All they needed from me now was a deposit. Even making a deposit with them is a hassle. Receptionist decided to take 2 customer that were behind me. When I asked why, she stated (and I quote) "I'm going to do what I think is best to get my job done." Apparently a person trying to make a 1K deposit to the dealership is less important then someone that needs new tags on a car or someone asking where the vending machine is.

When the car I ordered arrive, It was discovered that all the prep paperwork that I conducted when I order the car, Courtesy lost it somewhere. Besides the fact that I had private information on those forms that went missing, I now had to repeat all the work that I did 6 weeks prior. I had to negotiate the price again, re-sign forms, etc. And everything I signed, they wanted me to sign 3 different times. One for the dealership, one for the salesman, and one for me. Ever heard of Carbon copies Courtesy? Very inefficient. It took 4.5 hrs that day to purchase the car that I ordered. Extremely slow and no VIP treatment as well (not greeted at door, no drink/food offering, etc.). Left the dealership upset, thirsty, and hungry.

They had signs in every cubicle that state if you don't feel like you're receiving a 9 or 10 ranking in service, please let us know. So I did exactly that during my entire process. They tried to explain their self-admitted bad service in my case was a 'rarity' and all they could do is provide empty apologies (which doesn't mean anything to me as a customer) and offer me to swing back again if I'm ever in the area for a free tank of gas. Ridiculous. Will not conduct any more business with this dealership and I recommend all others to look elsewhere.