Courtesy Chrysler Jeep Casselberry Review

Absolutely nothing bad to say about our experience with Courtesy Chrysler! Although we did not buy a vehicle from this dealership, I would not hesitate to return in the future. Our sales representative, Gabby, was a delight to work with. Their pricing was very fair. We never felt pressured in any way. We highly recommend Courtesy Chrysler.

Ralph did an amazing job. He was very personable and didn t feel like we were pressured at all. He had all of the information and if we had any questions, he was able to give us the answer very quickly. His many years of experience with Chrysler really show and would highly recommend anyone going to see him!

I had a great experience today with Ryan Dull and Jim O'Neil. Ryan got me the Jeep I wanted at the price I needed, and Jim sweetened the deal with a few extras. Those two make a great team.

I am looking to lease 2 new vehicles (Durango Citadel and Charger R/T). Based on all the negative reviews and Scumbag sales tactics reported here by customers I will stay away from this dealership. Thanks everyone for the heads up. These scuz buckets are not going to get my business!!!

My sales associate and sales manager went above and beyond to accommodate my wife and I. He was very thorough and knowledgeable about the car I was inquiring about and eventually bought. He was very courteous and professional.

The only good thing about this place was my service representative Jami, she went the extra mile trying to help me with this bad experience, she kept me update with everything that needs to be done and I know for a fact that she did everything she could within her limitations, excellent person, a really good worker. I had a lot of issues with the Mopar extended warranty since day one. Even when I know it's out of the COURTESY CRYSLER control, I expected a better treatment for me as I bring my car here. I was with no car for 28 days and had to pay for one of the dealer's loaner car. Lack of management support to deal with the Mopar Warranty and only relying on what my rep and I could do. Between Mopar Warranty and poor dealer upper management support, I don't know who's the worst.

Great customer service! Ralph and Albert were excellent salesmen on finding EXACTLY what we wanted. I believe they did everything they could to make sure my boyfriend and I were satisfied with our purchases. Shaw the financial guy was "heaven sent" I believe he did EVERYTHING to get us a great rate with the banks to get us TWO new 2017 vehicles with great monthly payments! EXTEMELY happy with our 2 new purchases wouldn't go anywhere else to buy a car. :)

Rob was very attentive and professional. Very good communication. Rob take care of business.
You are fortunate to have him with your firm.

Just leased a new Jeep and I didn't have to leave my house! Courtesy Jeep is an easy and friendly dealership to work with in these crazy times. The whole new car lease process took less than an hour end to end, and they even handled my lease return with pickup and delivery at my house. Chris C. with Internet Sales rocks, he is a pro.

Virginia was excellent. She was friendly, polite, and efficient. I couldn't have asked for more. Additionally, a long-standing problem with the vehicle was finally addressed.

The service department here was awesome. We previously lived in a foreign country and couldn t find a place to get warranty work done. While our car sat on a boat crossing the ocean back to the US, the warranty expired. Since we were under mileage and I had proof of shipment and customs clearance, Courtesy Dodge did a goodwill extension on our warranty and repaired the lock actuators on our Dodge Caravan ( although I think these parts should be recalled). They saved me the hassle of arguing with the warranty department. Courtesy Dodge realized our situation was out of our control and got us back in our van in 2 days!!!! My next car will be another Dodge for sure. Thank you Alex!

Brought my vehicle in for service and I noticed later on that my mic (for Bluetooth) that usually sits on my steering wheel in front of the meters, it was missing. There is a dust spot marking it's absence. I called and spoke to a rep who took my information and then was left on read, no one has tried to help resolve the issue. Now I can't speak using my vehicles Bluetooth.

My Salesman Brandon Leiss was excellent in his presentation of the vehicle I was interested in . And he let me know what financing was available even though I already thought I had the best available. I found this Toyota on the internet and got internet pricing. Though my time at the dealer seemed long at times, overall was an excellent experience. I'll recommend him to friends looking for a car !

I brought my 2012 Jeep Grand Cherokee in for service and also to look at a Compass or Renegade. I was there 6 1/2 hours but a couple of hours of that was the Service Dept looking for my keys that they misplaced! I had to drive home (in my new 2020 Jeep Cherokee to get the extra key). Meanwhile they found the one they lost while I was driving home. It was ridiculous. That being said, Blake Louviere, my sales professional, was awesome and I would recommend him highly. He's now trying to figure out how to get all of my downloaded music out of my old Jeep onto a thumb drive.

I got an offer to buy back my current car and wanted to see what they could do for me. I was very impressed with the staff and how they worked with me to give me the deal I wanted. Jean Paul was the salesmen I worked with and Jim O'Neil was my Finance Manager. They both cut to the chase and told me what was available and worked out a deal. I was very happy with the service and am currently enjoying my new 2014 Dodge Journey.

I can t believe I was charged $80 to have my cabin air filter checked. Unbelievable!!!!

Update: Since last night I've spoken with the market director Ruben and he has apologized and advised the vehicle is repaired and being cleaned now. He also promised that the Service manager would call and make arrangements to have the vehicle delivered to me later today.

Since it took up until 11:30 am today to fix an issue with a fuse and the repeated brush offs from my original service advisor Steven, I will not be changing my rating. However, if what Ruben promised comes to pass, I'm willing to give them another chance in the future.

I will update this post again once I've gotten my vehicle back.

Worst service department in the Tampa area! My Jeep Compass is 3 years old and suddenly went into limp mode. Fortunately (or so I thought at the time). I was right by the dealer ship so I pulled right in. This was at 11 am. (They are open until 9pm). I called at 2:00pm to see if they had any updates. The girl who answered said my service advisor was with a customer at the moment and he didn't have any updates at the moment. No problem, I can check back in a few hours. So, at about 5pm I call and the same girl answers and says she is going to check with my advisor. She places me on hold and then transfers me to someone who is not my advisor and doesn't want to help me. The gentleman takes my cell number and says he will have my advisor call me back as soon as he is done helping the costumer he is working with.

1 hour later still no call back. I call again, same girl answers, puts me on hold, comes back says she doesn't know where my advisor is and asked if I could call back. At this point I'm very upset. I advisorher, I will not call back I need someone to find out what is going on and talk to me now. She advises me she can't leave her desk, but, she would see if someone could locate my advisor and bring him to the phone. She puts me on hold again and finally, my advisor steven answers. Says he text and left a voice mail 4 hours earlier that they wouldn't be able to look at it today.

I NEVER GOT A TEXT OR VOICE MAIL MESSAGE! Also, if that is so, why didn't the other people who answered the phone just say that.

On top of all of that you had 10 hours to look at the vehicle and you can't get it done. I'm not expecting it to be fix same day. But, you should be able to tell me what needs to be done. I can't even imagine how long it will take to fix, and of course I'm now at their mercy.

I will never purchase another vehicle from this dealership again. Clearly, no one working there cares about you once you drive your car off the lot. If you ever need your vehicle serviced, I would advise you to go anywhere but here.

I have had negative experiences at this location in the past, but I will say, Jiovanni was an awesome salesman that had only one thing in mind, the customer. Thanks again!

Great Service!!!
Never been treated better!!!
Adam Bryan was very helpful.

like to take a minute to thank everyone at Courtesy Dodge. everyone were super and had a great time doing business. special and grateful thank you to Thomas Murman, Fabio Reyes, and Jim o Neil for all they did to pull the deal together. I would gladly refer all my friends and family to come buy a vehicle . I know I will.

I love the service I got there. I like the new waiting area for the customer. Makes me feel invited. Really over all 5 star visit.

Great experience getting recalls the required maintenance actions completed.

Ed went above and beyond to get us a vehicle that we would be happy with. Jose was great getting us a price we were happy with. Cannot say enough good comments about these two. They were great! The Finance department on the other hand was not as customer friendly.

I like there was no pressure when I went to this dealership. Russell Larkey made the process very normal. Great knowledge of Wranglers. Carl did a great job when Russell was off. Worked out a good deal. Shawn Kelly (finance) had my paperwork ready to roll fast. In and out in 10 min. He is also looking out for our Military. All and all it was the best experience I've had at a dealership. I highly recommend.

I want to revise this review, I wish I could make it a 10 now! After I posted a 2 star disappointing review, the GM followed up, they came to my home, picked up my car, left a loaner and returned it today GOOD AS NEW! I don t usually post reviews but it s sure nice to know they care about them at Courtesy Chrysler. Thank you Chad and team!

They can get the job done. But integrity seems questionable sometimes. Like when I'm told my rear diff is leaking, so when I got around to fixing that myself 6 months later, I carefully measured the amount of oil I took out and it was exactly the amount that was supposed to be in there.

Terrible sales people, bought a truck and started wondering why after 3 months of excuses I still didn't receive my hard tag. After 4 different employees tried to bully me into leaving with a truck they couldn't get to stop stalling and said it ran fine that I would have to leave it for a week with no rental offered. After 4 months of the worst vehicle buying experience I've ever dealt with the cherry on top was I found out when I went to purchase a house, Courtesy ran my credit 25 times and lowered my credit 200 points. All this with me only consenting to 2 hard inquiries. Then after receiving my truck the last time from the service department it had extremely loose steering. I bit the bullet and cut my losses and took my truck to a capable mechanic they said they did a hack job on my vehicle. Be forewarned and save yourself a lot of time and drawn out pain.

i was searching and searching for my dream car a 2006 Mitsubishi evolution. found it at this dealer, everyone help out sooo much to get me my dream car. i even bought a extended warranty for it. i left the dealer with tears of joyness because i finally had my dream car and they help me get it. 3 weeks later the timing belt snap and the extended warranty did not want to cover it because the vehicle had illegal mods even though we bought it as it was in the dealer and not changed a thing, so we fought and fought and they finally cover it. a month from that the headgasket went bad. and this were repairs done at a place that the warranty approved to take it to. they didn't want to cover the head gasket so we had to pay out of our pockets. the dealer offered us 500 so we took them to pay towars the bill. 3 months from there the engine goes.at this moment because of the repairs we got late on payments and did not have any choice but to give in the vehicle

Came in for service. Long wait even with an appointment, but very nice and courteous people.

Fantastic place, friendly staff, and great specials for service. This would be a 5 star review but I have been in twice for a recall (chocks need to be added to my emergency kit) and I still don't have them.

The experience that my family and I had with Gabby G. was fantastic. She displayed great knowledge and was very professional. She went above and beyond our expectations. We bought two vehicles from her last year and walked away very satisfied. We were so satisfied that we brought one of our relatives to Gabby to purchase a vehicle and they walked away with the same satisfaction as we experienced. Thank you again Gabby G. for always taking care of us. You will be the only person that we deal with until you get tired of seeing our family and friends.

Excellent service as always. I take my wife car everytime I have to do an oilchange and it is very quick and very reasonable prices.

The staff was friendly and worked with me to get the deal I was looking for. Definitely recommend going here if looking for a jeep because they have many more choices than other dealerships

Service Department is not a good experience. We usually wait 30 minutes to be seen once we bring in vehicle for a scheduled repair. During the repair process no one ever calls to give you updates. We was told the vehicle was ready, stood at the desk 2 hours and overheard they lost the vehicle, found the vehicle but lost the key, all while thinking it was amusing until they noticed us leaned against the corner hearing it all. Guess what, the vehicle was still not operational after all of that. Our vehicle has been in for three weeks straight and we still don't know the status. And yes, we call and get the "we will call you back". Very frustrating. This is a Jeep we bought brand new in January 2019.

I attempted to reach out and acquire pricing multiple times over the month as I am new to the area. I emailed, facebook messaged, chatted on the website, and finally called. I was transferred 3 different times, put on hold, and then hung up on. The actual service could be done well, but I guess ill never know.

We had horid service for a routine oil change & tire rotation. 5 hours with an appointment with no apology. We had opted for an additional service (a $300 fuel filter change) which they hadn't even started at the five hour point & with that, we bailed. Had we not checked in several times, I can't imagine how much longer we had been made to wait. Each time we checked on itn were told it would be about 15 more minutes. We will never return.
12/17/17 UPDATE- After speaking with Andrew Dunton (General Manager) per his request from my original review, he connected me with Shay (Service Manager) after conveying the issues we had. Between the two, real efforts were made to find a mutually agreeable solution.

Professional experts by could use better service for the price

I have to give props to Vincent Cuffy and the rest of the Courtesy Team. They went above and beyond to help me out in a bad situation. I was in a accident and my Ram was totaled. Courtesy Dodge got me in a beautiful certified Ram, that I'm very happy with.

Chris the guys who helped me was really nice, I had 2 of my kids with me and he was very attentive with them, also made everything fast ahead of time , I was in and out of there , thank you so much

I interacted with Jeff and he is very nice and will go an extra mile to search the car you like and makes sure that its delivered at the promised time (even a bit early). only thing I didnt like is that around $400 were added after the final price was agreed as the vehicle was not available with them but was available with some other sister company.

Brandon from finance team was also very nice and provided all the information required.

Jami and the crew have been extremely helpful during the whole process of my husband's car being repaired! Jami helped us every step of the way and was always there to give me updates and answer any questions that I had!

Went there yesterday barely stepped out my car and salesman approaches my husband while his is trying to unload put our baby in the stroller. He asked what we are looking for we both told him we are looking for a used pick up truck and gave him a price range and he shows us a Dodge Durango that's has the bells and whistles says jump in I'll drive you behind the shop we have trucks back there and drives around the back lot 3 times he keeps asking me if I like the Durango and I'm like yes but it's not what I want he stops jumps out looks at one truck says oh you don't want that one it has allot of miles comes back in drives me back to the front keeps asking me about the damn Durango I told him no I don't think so my husband was inside with our baby so I had to step inside he wasn't in the Durango with this salesman. So the guy insist for us to sit and try to fill out paper work I'm like no I just want to leave I didn't come here for a Durango my husband says she's done we leaving the salesman starts to raise his voice needless to say we left. If you didn't have trucks in our price range you could of at least politely say we don't have any at the moment but maybe we could work out something close to our price range or say can I get your number and leave you with my card if we get something that your specifically looking for I can contact you. But no he put me in a vehicle I didn't want and try to sell me the first vehicle he shows me that I don't want and he wants me to buy it I don't think so. I don't remember this salesman's name but he totally lacked customer skills! We went down the road to Ferman and received excellent customer service saw MULTIPLE TRUCKS I got to pick what I wanted without feeling haggled into something I didn't want.

Just bought a car from Chris Chong in record time. Honestly the easiest car buying experience of my life. Would recommend him to anybody wanting to buy a vehicle hassle free. Would do business with Chris again in the future.

The Vehicle was fixed on the same day which was great. There was a dirt smudge left on the interior door post presumably from the shop. It was easy to clean but a bit frustrating that we had to.

Came in to test drive a 2017 Trailhawk they had on display with little intention on buying at that time since I really liked the Jeep I was currently driving. After reviewing the numbers and really liking everyone at Courtesy Jeep that I spoke with I pulled the trigger and could not be happier. Paul in sales was excellent and extremely knowledgable about the product with outstanding followup. Shaw in finance gave me everything I needed and made the whole process a breeze. I highly recommend this dealership when considering a Jeep or Dodge vehicle.

Recently had my vehicle (2018 Jeep Wrangler) for 2 different issues. Both were handled promptly and to my satisfaction. Great communication and service.

Went to service area to do a warranty claim on a new vehicle. The car technician explained they needed to keep the car as it was an engine and transmission problem. Dealer was not able to provide a "loaner" car as the OEM warranty does not cover car loaner while your vehicle is in service; eventually this was taken care of by the dealer. Picked up the car 4 days later and was left stranded on the highway with an engine light on and inoperable vehicle. The vehicle was towed to the nearest dealer; the error code on the computer was the same problem it was brought in the dealer to begin with - nothing was done.

Purchased last year. I have had repeated issues with service and return calls. The worst!

After having spent two days dealing with the worst customer service at Bill Buck Chevrolet(Venice) and Regal Chevrolet (Lakeland), Joey Barbosa assured us that we had traveled too far, and that we needed to come see him. We arrived, and Joey showed us exactly what we wanted and got down to business. The car was full of gas (see my Regal Chevrolet review), the price matched and had all the options mentioned online (see my Bill Buck Chevrolet Review). Joey knew his vehicles and was able to answer all my questions about the vehicle (maintenance, complaints, additional options, etc). Professionalism is paramount and respect goes along way when you arrive at a dealer and how you treat the family. Joey set the bar high and has earned my business on the next vehicle I purchase. He fought for our numbers, gave us a great price for our trade in, and got us to where we wanted to be going out the door.

When it came the final paperwork, Shaw Ekeocha is the tip of spear. All of our paperwork was processed quickly and efficiently. The systems he has implemented to ensure you get the best rates is untouchable. Even with one of our children with us, he was accommodating and friendly. Although we pushed towards burning the midnight oil, Shaw got us done and complete in a timely fashion, exceeding my expectations as this isn't my first time buying a car.

These gentlemen set a tone that resonates and my family and I are extremely thankful for their efforts to bring what has been the most difficult and horrible car buying experience at Chevrolet Dealers, to the standard that all people should experience. Thank you Courtesy Chrysler Jeep Dodge Ram, but most of all Thank you Joey and Shaw.

They called me to schedule an appointment to have my oil changed. When I arrived today, I was informed that they don't take appointments for oil changes and the wait was almost 2 hours. I went inside to see what was going on. I was told I had to go to the express desk. No one was at that desk. On the other side were 6 service advisors who had no customers in front of them. I waited almost 10 minutes before one of them finally came over to ask if I was being helped. Wow!

Great service, my vehicle was delivered back to me at the time indicated by the service adviser.

I've been dealing with the same rolling of a nut or bolt that has come loose in the passenger side rear door since I purchased the vehicle in Feb 2016. I've brought it in several times only to be told since they couldn't hear it that they wouldn't remove the door panel because it was too time consuming. Well I finally got them to look at it this past Friday, 6 Jan 17, only to be told it was a "loose bolt" in the door handle which caused the noise. I took off work three hours early to have the problem "fixed" only to hear the noise again on the drive home. Because it was so late in the afternoon, I was told they would not be able to look at it again that day and that I could drop the Jeep off on Saturday where I would have to wait for it again. This is the worst service department I've ever dealt with. It's honestly not worth the one start I had to give. Very disappointed.

I have been researching vehicles for almost a year and the Jeep Patriot was at the top of my list! I was lucky enough to spot a new arrival at the Courtesy Jeep dealership in Brandon, and they were nice enough to HOLD the little cutie until I could get there and do "the" test drive. RV was my sales contact and he was wonderful to work with and very knowledgeable. The whole staff was very professional and great to meet. It was definitely worth the hour drive! Thank you Courtesy!!!

A HUGE Thank you to Matthew Steel and Katie Sardoni-Schoen
Thank you for going above and beyond with the purchase of Not 1 Vehicle but 2. Thank you for being straight up, Honest and Extremely going above and beyond to make it work for us. Our expierence was nothing but AMAZING and we are so extremely happy with your professionalism, knowledge and willingness to make sure we were leaving happy and completely satisfied. We are in love with our Jeeps!!! and we feel we made new friends. Thank you again !!!!!!!!!! Roland and Renee Wood

Had a bad experience but General manager and service manager quickly acknowledged the issue and took care of it.

Can I just put 1 star...

Inspect and clean brakes..

So the brakes checked out?? Was told 3 times that the person handing my receipt that he was not my service advisor.. so I ask.. so the wobble feeling when we hit the brakes is not a problem?? Umm I am not your service advisor.

I started with Courtesy via the internet. Within an hour of sending a request I had some information back from Kenneth in the internet department. I gave him an out the door number I was looking for. He immediately came back with a price and asked about my trade. I gave him all the information as I had been at Jerry Ulm and had an offer for my trade. Kenneth came back with everything worked out and a number that I could not pass up. I am now driving my new 2014 Dodge Charger and love it. Through out the entire process everyone I cam in contact with was amazing. I never felt any pressure and was always surprised at how quick Ken responded, even on his days off. If you are looking for a new or used car and they have your not going to have a better experience or price then at Courtesy!!!

After my second purchase here finally I have what I wanted my 2019 Jeep Grand Cherokee Massagocise approved and appreciated thank You very much Ralph Bramwell anyone who goes to buy a vehicle there tell them I Ana Wilscam highly recommend you there to see him great salesperson, service, and courtesy! Jeep is the only brand that doesn't depreciate in value when you drive out the lot!

Never had an issue with service. Staff is friendly and courteous. The fast lane is typically good regarding timing. They do get you in and out quickly. Appointment times are honored as well.

I dropped my Jeep Liberty off for it's 50k mile check up, they changed my wiper blades and air filters as they check everything, and they were quick about it and did a good job at a decent price!

Good dealership. Had to take back my car back to have air put in tires after an oil change service. They gladly fixed the problem.

I bought a vehicle through Courtesy and dellt with Kenneth Kayian. He was extremely straight forward with the price on the phone. No hidden or surprise fees. It was certainly one of the easiest and honest transactions I've had with a dealer. Thanks Ken!

I had to make an Appt for 2 weeks out to get my Journey looked at(alignment was off and had recalls for it). Drop it off first thing in the am. Didint hear from anyone all day. I called late afternoon to see what was going on. Thats when they told me my car warrenty was up. So I go get my car after work when I had a ride and they charge me 114.68(without asking if I wanted to proceed with inspections) for them to hand me a paper letting me know whats wrong with it. I would have just picked up my car at lunch and had the repair done somewhere else. Its the holidays and I have 4 children to buy gifts for! Sorry for the rant but I dont feel that was fair!

We had a very pleasant experience with Desmond, Thomas, Lloyd and Katie. They treated us with the utmost professionalism, and were patient with our indecisiveness. They made us a fair deal and we are very pleased our purchase and our over all experience.

Excellent communication and execution:

David Montes and the entire team made the process smooth. I actually flew up from S. Florida for the good deal they were able to give me and all told, was able to spend less than an hour in the showroom. (That's a compliment!)

I had identified the car on the Courtesy Website and got a no BS quote for their best price within 24 hours. It blew away anyone else in the state.

It was worth the trip up to Tampa, and David was able to prep all the paperwork and get what he needed from me before I walked thru the door. Our new Jeep JL runs great and it was the best car buying experience I've ever had.

I wish I could give less then a 1 star review. Where do I start. I felt like I was discriminated against to start. I pulled in and the car that was behind me was addressed before mine. OK I didn't say anything here. Next I took a full day off and had a service appointment. I dropped my car off at 9AM and was not notified that my car had not even been looked at. I found this out by calling in myself at 4 PM and I was put on hold for 40 minutes. Called back in and the next service representative told me that my car had not been looked at. I asked for a loaner car and they stated they did not have any available and would call me if one became available. I just want to mention that I actually purchased my car there too. I feel racially profiled and provided with horrible service. Now I have to take a second day off and the dealership cant even put me in something for me to get from home to work. I will update this post if service changes for the better.

UPDATE:

Spoke with the director of the Service Department and he shared some things he is working on to fix the service issue at the organization. He did call me the next day after I complained about my treatment. He provided me with his business card for any other issues. The communication from him was a lot better then it was from others at the organization. A shuttle arrived at my home to take me back dealership to pick up my car and the processes on the inside was seamless.

The service department has horrible customer service. They kept our vehicle almost a week longer than what we were originally told. Then I could never get ahold of our rep. Now our vehicle is back at the dealership in less than 2 weeks for the same repairs that they failed to fix the first time.

Additional comments. We had to take our Jeep back for a third time for the same problem. When I called to speak to the GM or service manager, the receptionist refused to go and get them. She left me on hold for 15 minutes. When I called her back complaining about what she did, she hung up on me. I have had it with this dealership. Apparently the could care less about about customer service.

With all that being said, I will say our service representative David is the only one that has my respect.

Had a good experience. Took a little longer than expected but was satisfied.

Dan "The Man" Leblanc, had answers to all my questions before I even got to ask them. I got information about the car I bought I didn't even know I needed. The process was as streamlined as possible, and I was very happy with the experience throughout. I will come back for my next vehicle. Thank you!

Absolutely the best car buying experience I have had in 20 years. My wife and I purchased a Chrysler Pacifica and we could not be happier with our choice of dealership and vehicle. We worked with Carl Johnson (Sales) and Antonino Gargiulo (General Sales Manager), they went above and beyond to find us the best deal in the Tampa Bay area! The customer service was outstanding and all future vehicles for our family will be purchased here period!

Great experience awesome sales people and finance dept. is really good at what they do we were able to get a great priced car at a great interest rate. They were very fair on our trade ins overall I would come back to but another car.

Amazing experience with our sales person Daniel Rivera, and the Sales Manager Rollin. Patient and willing to work with you to make you happy. We'll be getting all of our family vehicles from this dealership. If you have mediocre credit, I suggest you go see them they will find a solution for you. Thanks guys.

Thomas Murman did a great job selling us our new car were very happy and we're just about to drive home in it

Love this Dealership. If you need to purchase or service a vehicle, this is the place to trust.

Outstanding service advisor and technicians. Fast, efficient and courteous

I took my car to repair, it was 3 weeks and I had to pick it up again by crane, they did not solve the problem, there is no professionalism in customer service, very unhappy with the result obtained.

I was looking at the Jeep Gladiator on the show room floor. No one asked me if I needed assistance. The only person that greeted me was the receptionist. I did speak with one salesman, they asked me to move because they needed to put another vehicle on the showroom floor. So the vechicle I wanted to purchase had to be removed from the showroom floor to put another vehicle on the showroom floor. Ummmmmmm no one ask me if I wanted to test drive or if I needed info on the Jeep. I guess I ll take my money elsewhere

Could do a better job at reaching out to let me know my vehicle is ready. Other than, great service

Outstanding service by Courtesy Chrysler Jeep Ram Tampa....had a recall on my 2016 Jeep Renegade and our service advisor Anthony DeVincent was excellent. Had a day long job done in less than three hours. He even arranged a loaner so I wouldn t be inconvenienced. Anthony went above and beyond....told him I was only dealing with him going forward. Thanks Courtesy, your Service Department, and Anthony DeVincent!!!!!!

I was told I was approved for financing thru Chrysler. I already had preapproved loan thru Capital One but was told I had to use Chrysler to get price I negotiated. Thought I closed on 10/31/19 but finance department kept requesting info on my old lease on my Infiniti QX70 which I provided then after 30 days finance department asked me to come back and turn my car in that I wasn't approved. I was forced to write a check on the spot or accept a 15% car loan my credit rating was 710 at the time.

I had an appointment for service with Brandon at 8:20am. Another gentleman took my information because Brandon was not expected till 9am.

I made it clear I had to be gone by 9:45 am. Brandon arrived at 9:30 am. I got my vehicle back at 10am.

All I had to do was get 1 new tire. 1 hour and 40 minutes. Disappointing!

As a first time car-buyer, I can honestly say that these guys treated me like royalty. Had the pleasure of working with David and I m beyond thankful of how simple he made the process for me. Even though my credit was not great, my trade-in was poor, and my down payment was lackluster, he moved heaven and earth to get me a great deal on my Dodge Challenger. My friends and family STILL can t belive the deal he worked for me. Thank you to the staff including Brandon in financing! Keep up the great work!

Bought my first Dodge and based on that experience I am making referrals. Go see Alex or ask Rollin the GM who can help you get a great deal.

The Courtesy family showed me he care and respect that I expected during my new car purchase Jim & Rollin took special care to make me feel like family. They are truly the best dealership that I have had the pleasure of doing business with. As a matter of fact, I brought the love of my life there the next day and get her a car also. Thanks Jim & Rollin and the Courtesy Family!

Austin was a great salesman. Knowledgeable and efficient.

Knowledgeable friendly service! Chris went out of his way to make sure the car arrived as promised and serviced as requested. Would buy here again!

Great process, got in and out pretty quick. Salesman was great. The finance process was quick and painless. They got the best deal for us!! Will definitely be back again one day.

I would love to give Gabby 10 thumbs up for the Excellent customer service she provided! She made my car buying process fell less like a purchase and more of an experience! I felt very confident with my purchase! Knowing I chose the right vehicle that fit all of my needs! I truly truly appreciate everything she has done! Very patient and not pushy! My car buying EXPERIENCE truly made my week!