Brittany Cerrigione

Review of Courtesy Chrysler Jeep Casselb...

So I call back to have my door panel replaced and...

So I call back to have my door panel replaced and they have notes for my door pin strip... Not what needed to be fixed. So finally my husband gets to talk to service manager and he makes us an appointment for 11am on Thursday. I show up on Thursday at 10:45am and they know nothing... So service guy comes out to car and sees I have computer updates and he will get those done and look into the door panel. My husband calls around 2:30pm to make sure door is getting done and no one can give us an answer. Service rep says someone will call us back. So hour half goes by no call, we live 30 minutes away and at this point we drive home.. Get home and services manager calls back . Tells my husband everything and manager says car will be ready by 5pm. So a little before 5 we get a call from service manager saying car is ready. On our way to courtesy the service supervisor or someone calls and says car will be ready soon and apologizes for delay in call. At this point I'm like whatever I'm almost there and see the wonderful communication between managers and front line.... No one informed the service supervisor my car was ready or that someone called me back. So I get there car is ready, it's busy I sign papers and out the door. The service lady that checked me out was wonderful but no one told me what was done with car. I get to my car and clock is reset, everything reset and I now know that's what happens with updates but no one gave me the courtesy and informed me or bothered to ask if I knew. So I get home and see they could even check my fluids and ran out of washer fluid. Not a huge deal but after the experience I had you think the car be on point. This was a free abd first service, I can only imagine what a paid for experience would be like. Not looking great!