Coolray Heating and Cooling Reviews

I am trying to receive information about several concerns I have but no one will return me calls

Coolray is the way to go! They are the preferred third-party HVAC company at Home Depot for a reason.

Where Cool Air Mechanical, one of Coolray's competitors, pushed hard for us to pay $8,000+ to replace our three-year old AC, Coolray was a lot more reasonable and offered to fix it for $1,200 ($1,000 for labor and $200 for a one-year maintenance plan). When the technician Kenneth R. and his supervisor Brad showed up to do the work, they ran a second diagnosis and realized that the part that we were first told needed to be replaced was working properly after all. They then decided to simply top up our refrigerant for FREE and only charged us for the maintenance plan.

Long story short, our AC is working well now and I can't thank Coolray enough for that. I highly recommend them if you are looking for excellent service and a company that will put your best interest first.

My thermostat stopped working. I called Coolray in the morning and they had the technician at my house by late afternoon. Great service!

I scheduled an appointment advising the person that I have a known leak, but when the technician came out her told me, "you have a leak, that's your problem". I starred at him amazed that he expected me to pay him for what I already knew and informed Cool Ray of at the time I made the appointment. He stood there asking me what I wanted to do. He proceeded to tell me that it would be a fe of $300 + to find the leak and an additional fee to fix the leak. I asked does any of this money go toward the repair. HE advise me, no. He said or, I can add freon for $90/pounds and that I was very low and would need 4-5 pounds. I told him that would defeat my whole purpose if I have aknow leak. I guess I'm jsut frustrated because had the person that scheduled the appointment told me about the lak finding fee + the leak repair fee, I would have made a concious decision. I feel deceived and misled, only to get a techician to make me spend more money and still not have my problem fixed. I don't think I would be referring my clients to Coolray.

Moved in recently to a condo which has an older heating and cooling system, and was unable to change the filter myself. I knew with the pollen that the air was becoming unhealthy. You sent John within two days. He was prompt - polite - concerned with what I had to say - took his time and explained everything - not just changing the filter but maintenance also. Thank you so very much Pat Layton, Woodstock, Ga.

I just got an estimate for a water heather from Greg Rubio. He was great and so helpful. Working with him for such an important job definitely put me at ease. Thanks, Greg!

The service was timely and the mechanic was extremely professional and thorough in his evaluation and work.

thank you

Eric the HVAC Tech from CoolRay that came to my house is outstanding. Very knowledgeable and does a great job. Go with the experts at CoolRay.

Semi-annual maintenance was completed on HVAC systems. The service tech, Christian, was very thorough with his work and took time to explain what was checked and condition of the systems. Recommended work was explained in advance of sending a thorough report of work completed. Based on his service I'm confident the systems are performing properly and the work was a good value. Definitely recommended.

Accolades to Coolray's Brad Smith! He just fixed my A/C unit. He replaced one part early this morning, but then had to order another. Coolray found the part and Brad came back and had it installed by noon. I can't tell you have appreciative I am! Brad's a wonderful representative for Coolray! And the lifetime warranty maintenance agreement is well worth it!

Great service and very professional and knowledgeable.

Very professional tech who explained everything done.

Outstanding! Highly recommended. Both HVAC systems are great.

I greatly appreciated the friendly professionalism when I called about problems we were having with our 25 year old home. Ryne our technician came out prepared to answer my questions and give me quotes on the necessary equipment and repairs. The workmanship was spot on, the area was left in better shape than he found it and the one part that he didn't have in his van was a quick run to his Marietta supply house and back. He estimated the repairs would take 2 hours, so I set aside 3 hours, because of my experiences with other companies and their repairman. He was done in 90 minute (less if I hadn't starting chatting). I will definitely continue to use Mr. Plumber and request Ryne Bernhardt as our tech/repairman.

Joel & Matt were both great! Great customer service, very attentive and informative along the whole process!!

They came into our house to fix our ac, but despite arriving in masks, they took them off while working. We had to ask them to put the masks back on. They had zero regard for the people in our home with compromised immune systems. I'm now having to sanitize my house because of them.

Just wanted to let you know what a great experience it was when your technician Michael Mills came to our home for our routine service visit. As always, Michael arrived promptly, greeted us with a smile and proceeded to perform the maintenance check on our HVAC System. Upon completion of his service call, Michael asked if we had any questions or concerns and reminded us that our yearly service agreement would be expiring in the very near future. He offered to renew our service agreement at that time and quickly retrieved the necessary to complete the process. Michael is treuly a credit to your company.

Professional, on time, courteous and knowledgeable. Could NOT have chosen a better company.
Laura Dunfee (formerly "Phillips"), recent home owner

Everything went smooth - on time and polite - explained everything.

We received service promptly and the service representative was on time and cordial. He promptly recognized the problem and fixed it. He told me what the problem was and what the repair cost would be.
We are completely satisfied with all aspects of our service.

William was on time and worked hard to get the problem fixed...

The Coolray team is fantastic. Top notch!!! It started with the sales process with Bobby who took the time and explained everything about the new advancements in HVACs and the product line he recommended especially with the Infinity line with Carrier. He was very upfront and honest what I needed and didn t need. The installation team that came the very next business day were extremely diligent and professional. Duane, Robert, Alexander, Jeffery and the team worked almost 12-13 hours and got the installation done. Robert and Duane took the time to set the thermostat and explained all the features it had and left my house clean. I would recommend Coolray to anyone that truly appreciates professional, meticulous and true workmanship. Thanks Coolray!

Every technician that Coolray has sent has been top-notch, but Barry is the absolute best. He worked with me to figure out why my old system was freezing up so often and advised every step of the way what it would cost. When Chris and Colby installed my new system, they worked quickly so that we had as little down time as possible. Happy customer!

Scheduled time out of my day to meet tech, I drove 45 min to meet which I was 15 min early for, the tech left and their dispatch says that there isn t anything they can do, this company clearly isn t very reliable nor do they communicate with anyone especially their customers, I will be calling one of their competitors I m sure they can take care of us!

Quality, on time, price competitive installation. Would definitely recommend.

Terence McDermott comes for my regular maintenance service visits and always does an excellent job. He is competent, courteous, efficient, and responsible. I always know he will do a good job and will answer any questions I have with a reliable answer that I can trust to be correct. I highly recommend him!

Technician was prompt, courteous and thorough. Only issue was an error on service call papers showing maintenance agreement was on one unit instead of the three units I have. I had to pull my files to explain to technician how all three units were covered. Once he called the office, someone verified that and we were good!

Our Technician is ALWAYS prompt, courteous and thorough!

I need to start by saying this is a great company when it comes to responsive service time. You cant ask for a better company when it comes to customer service and friendly employees. Their prices for new equipment are very reasonable when comparing to the competition.

With all that said, when it comes to service cost on items not covered by a warrantee, you may need to shop that cost. I had Coolray come to my home do to a 3 year old + new AIR unit showing a fault light on the thermostat and the AC unit shutting down causing the inside house temperature to rise to 84%. When the technician came he found a cut wire within a wall and said the cost to replace the 20' piece of wire was $945. I personally cut the wall open to allow technician to see and replace the wire.(15 minutes).
I personally repaired the wall after paying the $945 for this wire replacement. " keep in mind that the wire cost approximately $25 ".

(I know many of you are asking why did I pay the cost. At the time and temperature of the home having family inside, we could not wait until we found another company to come repair this as this all happened on a Friday afternoon. )

I contacted another local AC company after the fact who said they would replace the wire for $150 if I cut the wall open as I did. The total work time was 1 Hr+. In addition to the repair, the very nice technician found that my air filter needed replaced even though another Coolray technician had just come to replace it weeks before but said no replacement was needed. I do not believe that the first technician even checked the filter do to this finding.

I want to again say, Coolray is a good company but this customer is very disappointed. I will continue to refer others to Coolray as I have done to many others including 3 family homes but now with extra warnings to all. Be careful of any service cost and repair.

Luis is an outstanding service tech. He has been helping me maintain the A/C unit with select upgrades over the last few years. He is very nice person that is always very pleasant. He just did my annual service today, June 20, 2019 with minimal interruption. I highly recommend him to help anyone with their A/C or heating needs.

Excellent service! Joseph Ewing, was our plumber and he had our problem fixed quickly and efficiently. Would highly recommend!!

At this point I am sad to say that I am not a satisfied customer. Our initial technician was very thorough and said that we needed to clean the outside unit before any diagnosis could take place. The technician who returned the next day has still not cleaned the outside part, though he has completed the rest of the work. Although the initial problem was fixed, replacement of internal coil in air conditioning unit, my Nest thermostat was shorted out in the process. This was not at all the problem and was fully operational until the technician was finalizing the installation of the new coils. After approximately $2000 in repairs the technician told my wife he could replace the Nest with a unit off the truck for $500! I had heard good things about Coolray but I am really let down and will not recommend them or use them again. We do have cold air blowing, but I feel like I need to be present when work is being done. I am a school teacher and I cannot really do this without taking a day of work off, which makes me feel like I should just choose a different company. They still need to come back once more and I am worried about how this visit will go.

Timely, professional, reasonably priced and knowledgeable tech.

The maintenance check for this year has not happened yet. NO review

The sales guy that came out to the house was good and detailed. The installation was disappointing. They installed the air handler and condensing unit when I was at work and when I got home there were 5 air leaks that I counted on the air handler in the basement. I called the sales guy back and told him my issues and he said someone would be out Saturday (that is what I requested). The service person called me back and said they only did every other Saturday and those guys were booked up, so had to schedule during the week. I also had a code question about how it was installed. Basically they sealed all the joints of the unit where the sheet metal comes together with tape and told me the engineers don t really design the units to seal up tight, which makes me feel like I bought junk. The guy that came the second time to address my issues with the installation was nice enough but didn t leave me with much confidence I bought something worth the money I paid for it. He did resolve the code question.
The company came out to do their free one year cooling service only to find out that part of the duct that they installed had come loose from the main duct and was leaking cold air into my garage. I will say everyone that has come out has been very nice but I don't feel like that offsets the issues with craftsmanship.

Our AC was older and needed updating. Our Cool Ray representative came out the very next day, went over everything with us, and what our system needed to be up to code. He had us scheduled for the very next day. The team that came out the next day was professional. They worked hard even in some light rain to finish the job. Our new AC is amazing and keeps our house nice and cool...even cold. We would highly recommend Cool Ray and love our 10 year warranty on our new system.

the technician was very knowledgeable about my system, even fixing an issue a tech from another company did. took time to explain how the system worked and how i can troubleshoot, which i appreciated. will use again.

Great experience! It was a quick and efficient installation. Wayne was very thorough during the estimate phase and Steve was great with the follow-up!

Overall, my experience with this company has been positive. However, the most recent experience was lackluster. After hours service number did not pick up. Service contract loophole required me to pay full price for visit and repair. This was only 10 days after my biannual inspection which didn't check outside unit and failed to discover the ant issue that caused the problem. I will not be renewing tge service contract after it expires.

Mr. Plumber annual inspection was performed by Daniel Bearden..He was professional and thorough.

Technician Juan Garcia Calvillo is a great representative of CoolRay s brand. While working a routine maintenance call he explained in layman s terms work performed And parts replaced which reflects his commitment and respect to his customers. Based on Visit from Juan I will definitely recommend and will renew my maintenance agreement.

Team installed a very nice heating and cooling system. After years of living in a large condo with cold and hot spots due to a bad system, I love the new Carrier Infinity system. The installation team was very professional and had the right N95 masks and other equipment on when installing. My neighbors and the HOA president stopped by during the installation, they were all complementary of how professional the team was. Thanks!!!

Trevor was very polite, professional and I would call on him again.

A.C. unit locked up... guy came out and reset it... then unhooked the power on the outside and said i needed a new condenser ... A.C. works fine now... to rip me off for 2600 bucks... called to ask what gives never a call back... got an email asking to review so here i am... run away and do not look back... never use these guys EVER

Coolray was great! Very professional and knowledgeable about HVAC systems and look the time to explain everything to me. Good customer service and follow-up to make sure all was going well.

I needed to replace my sewer line from the house to the county sewer line. Allen West did a superb job of analyzing the situation and doing a temporary clean out. Jimmy Davis did a superb video inspection. Blake Robinson and his assistant, David, completed the project in fine fashion.

They arrived on time. Where very diligent and effective. They cleaned their area before leaving and explained how the new system worked.

Coolray came through big time!! Fit is in short notice during busy holiday weekend when others couldn t. Phenomenal service from initial call to outstanding tech completing our A/C repair and maintenance. Coolray will be our go to from now on.

Excellent process and service. I have had the same service man 3 times. He is excellent. Discussed with me possible better solutions for my problem. I trust him and appreciate his professional information.

The technician showed up; told me there was nothing he could do because my coil was frozen, charged me the diagnostic fee and said he would return the following morning. Up till mid- day the next he was a no- show, i called and left several messages for him but no reply, finally I called the office and was told that they could not return to my house until 3 day later. At that point I had no choice but to contact another company.
So i was charged a diagnostic fee by Coolray but my system was never diagnosed!
Update:
Recieved a call a couple weeks later from their office; but was at work so I didn't take the call. The voice message said that they would like to speak to me to resolve my issue. I called twice and left messages with a specific person and it is now a few weeks later and still no more communication from them.

Sewer line problem. Great service and people that will work until you are back to normal. Full details on Angie's List.

I have a five year contract with Cool Ray and recently had a problem with my A/C. Kirk came out the same day that I called and was thorough and professional in tracking down the problem and resolving it. I very much appreciated being treated as a valued customer and Kirk's attention to detail as well as his perseverance in locating and correcting the problem for me. I would happily recommend Cool Ray.

Awesome experience - would definitely recommend them to friends and family

The technician was knowledgeable, diagnosed my problem, gave me an estimate of the cost and ' gave me an estimate of how long it would take for the repairs. He made the repairs in the time frame that he gave me, and my unit is cooking and running properly. I have used Cool Ray for years, and I will continue to use them in the future. They have always treated me fair.

Technician was super nice. Cool ray does not train or provide equipment for any electrical components for plumbing. Since this was an electric water heater issue, a separate (expensive) evaluation was suggested. Instead, we took a chance and replaced one of the heating elements at $49 for a part that costs $16 at Home Depot. Labor was $325 for a simple 30 minute job. Unfair pricing doesn't begin to describe this company!

This was the most enjoyable experience- in the face of real disaster! The people were professional and so kind! Would recommend them to all!!!

This is honestly the most corrupt business on earth. Never got an invoice, never followed up with me. Took my $500.00 debit card, didn't fix my issue. Would not call me back on time.

Richard the leader I dealt with has to have the worst customer management skills in this industry which speaks to the overall horrific company culture and leadership talent, so bad.

Lawsuite on it's way and more.

In most states, this is called FRAUD!

DO NOT USE THIS COMPANY!

TL:DR - Paul Duncan was a great rep that was extremely helpful and professional.

Paul Duncan was my service rep and was incredibly helpful just like all the other Reps who have visited my home in the past few years.

He want above and beyond in explaining why he was doing what he was doing. Fully explained what the recommendations were and why he suggested them. He didn't try to pressure me into getting a pump for my AC unit but explained why they recommend it, specifically for the unit in the attic.

I seem to have a small freon leak and he said he would be happy to do a leak search but that he thinks its a waist of the money I would spend on the leak search. Since its a small leak and that if it was the coil they wouldn't be able to replace them because my units so old they don't make the coils for them anymore. Its this kind of attitude and honesty that will gain my trust and business for years to come.

After the discussion about the old units, leak, and coils he answered a few questions i had about new units. Due to the honest nature of every person from CoolRay i plan to get my new AC units from them in the next few years.

Thanks for the hard work and keep it up.

Have had great experiences with the company, and I've used them for maintenance for a while as well as installation of the most recent system and some additional work (thermostat relocation, UV filter). Everyone is always professional and efficient. Gerald and Doug have done the 2 most recent jobs and were outstanding, explaining everything well and doing things with attention to detail and on schedule. They show up when they say they will and they do the job.

Technician was on time, professional, and very helpful! I will use Coolray again in the future.

The technician was pleasant and efficient. I was pleased.

Coolray service Tech Jim, provides great service, he also has a very warm personality. I always request him for our bi-annual service.

CoolRay/Metro are the best!

The installation crew was prompt and professional.
When I asked questions, the technicians were responsive and gave informed answers.
At my request, one of the technicians removed a motor from the old unit for me.
The install was completed on time.
The crew cleaned up after themselves.
The new unit is performing well.
A very professional experience -

Have been using Coolray for years and have never been disappointed. Service Techs are always courteous and knowledgeable.

It was my semi annual checkup. The tech was very professional.

Kassem was prompt, knowledgeable, and friendly. He adhered to Covid standards. He explained all the maintenance he did. I would be happy to have him attend to any HVAC needs.

We've used both the Coolray and Mr. Plumber divisions of the company. In both cases, the work was done promptly, well and reasonably. I keep their card in my wallet.

Chad Mahaffey did a great job repairing a leak in out home today. He found the lead explained the options for fixing it and provided some good tips to help us decide how to fix it.

I would recommend Mr Plumber and Chad to anyone who asks me about Plumbers

Coolray is not necessarily the lowest price but a great value for services performed. I have not encountered a member of the Coolray staff that has not been top notch. Highly recommend.

We had a slab leak (2nd leak) and decided to get a quote from Mr. Plumber to replumb our home. Matt Byrne quoted the project. From the first meeting, Matt was extremely professional and he was more than willing to answer all of our questions. Matt was very thorough in our initial meeting and we were confident in Mr. Plumber to complete our project.

Each day, Matt and his team showed up on time and they cared for our home like it was their own. Jeff Markham joined Matt to assist and we can't say enough about the work Matt and Jeff ( and team) did. We are very pleased with the work and would highly recommend Mr. Plumber.

Thanks to Matt, Jeff and the rest of the team.

We have been Coolray customers for about 5 years. We first called them when we had problems with a heat pump on a Thanksgiving weekend and Coolray was the only company we could find in the Flowery Branch area that would come out that weekend. We have since kept an annual maintenance agreement with them. Every time we have needed service Coolray was there within 24 hours. We have lived in 2 houses and Coolray has put new systems in both. We would not call any other company for our heat and air service.

My experience was great. Coolray came out one day after I called and installed a new air conditioner the next day. The technicians were professional and installed the new equipment quickly. I'm glad I made the choice to call Coolray! My house is now cool and comfortable. Thank you!

Clay from Cool Ray Heating was terrific as usual. He did a great job checking our heating system and installing our new air quality system. Competant and professional with outstanding customer service. A+

It was a long day for Chris Feddern and his Assistant, but they hung in there and got the job done for us. Our system is running smooth and cooling our home with ease and comfort. We especially are pleased with how much more comfortable our bonus room above our garage is now. Chris Feddern is a fantastic representative of your company! He is very professional and knows what he is doing inside and out! Great customer service skills! If I were in upper management at CoolRay I would find a way to promote Chris and give him a big raise. You need to keep this guy around!! Excellent service and he kept us informed the whole time during the installation. I highly recommend CoolRay and especially Chris Feddern !!!

Stephen Nevels

Was very disappointed with my recent A/C inspection. Technician was unable to clean exterior unit, told me he would note it in the report but then removed the note prior to sending me the report. Was very pushy to try and send sales team out and seemed more interested in pushing a new unit on me than servicing my current one. If and when I need a new unit will probably be looking elsewhere.

We have had very good experiences with Coolray for many years now. About a decade ago, they saved us from another company that tried to charge 3X as much for a furnace repair, and they turned the heat back on (the other disabled the gas on the coldest days of a very cold winter). Service continues to be outstanding. Adrian came by yesterday for routine maintenance and made good recommendations ("consider a surge protector"). He was courteous, kind, and punctual- even though I was late, and he had to wait. We appreciate you, Coolray. Thanks for taking good care of this house.

My senior tech was amazing. He figured out the issues quickly and resolved the problem.

The technician was unable to arrive at my home during the 4 hr window I was asked to be available for on the first appointment day. When I told the person calling at 6:00 that I would not be available any longer she seemed frustrated with me about needing to reschedule and was not apologetic for the 4 hours I had been home waiting. On the second appointment day my wife was home and told the technician when he arrived about a recent problem we encountered with the furnace not igniting. The technician examined the furnace had my wife sign and left without saying anything to her about the issue. All in all not a great experience this time.

Ron did A good job explaining what we needed. Nice job on explaining options and giving us value

They came when scheduled, worked efficiently, unobtrusively and left

Service technician Sean was very helpful and knowledgeable and did a great job at getting our system back up and running

Coolray and Mr. Plumber is doing a great job with my home. When I started using Coolray for my heating and air, we received (and still do) superior service. Our service tech, Gerald is like family, he know's where everything is located.What need to be done. Gerald sold us on the service of Mr. Plumber.
Mr. Plumber's service is a continuation of Gerald's efforts. Thank You.

SHADETREE SERVICE DEPARTMENT
My parents Were with coolray over 14 years. The past 2 years the service has gone to the dogs. They were contacted for the service for seasonal tuneup. They were haveing no trouble with the unit. Next morning they had no air. They are on a fixed income. They call the service tech came out fixed it. They paid over 100. Plus the service contract. The air went out again the next morning. Again they call. Service tect comes out fixs it with wires hanging out the top of the unit like a J rig. TOTALLY unprofessional. They again paid the company. The unit went out again. My brother cked the wires hanging out the top and it had come loose. He fixed it. My dad called and told them they had shade tree techs and NOT to send any one out ever again. They paid 3 times over 100. Each time and coolray NEVER fixed it. My husband worked their when it was allweather and it was the BEST HVAC company in atl. Area. Coolrays service dept. Has gone to the bottom of the list. I am so upset these people took advantage of my elderly parents i could scream. Beware ck your unit before they leave. Hanging wires outside the unit is unacceptable. SHADETREE SERVICE DEPARTMENT . Also something that had been put into the attic for safe keeping walked out with 1 of those techs. No other persons had been in the attic except coolrays techs. My father said let it go due to the fact it wasnt found to be missing for a week after they left. And he felt nothing could be done at that time. And he really wanted to wash his hands of the company completely.
This coolray HVAC is located in jonesboro ga. Just off 19-41.

My Carrier unit purchased 2 yrs ago from Coolray stopped cooling. I called, & Kenny came that day to asses. A part on the Carrier unit malfunctioned, & had to be ordered. 2 days later Kenny returned for a 5 hr repair! Upon conclusion, Kenny informed us that the part & labor were fully covered--total charge zero. My home is cool again. Coolray has been great again. Kenny was most professional again. Happy customer.

WOW! What great service. Our AC went out on a Monday night. I called Coolray Heating & Air Conditioning first thing Tuesday morning to report the problem and Tom was at our house before the day was done. When Tom left he had us up and running again. Tom had the knowledge to diagnose the problem right away and make the necessary repairs.

It does not get any better than that.
Gordon Kilgore

I wanted to send you a note to compliment your employee, Tommy Jones. Tommy was here today on two projects, both were completed on time and as promised. My wife and I were very pleased with his work, demeanor and willingness to answer all of our questions. If I were in your business (don't worry, I'm retired). I would have been very tempted to try to hire him on the spot. He was professional, enjoyable and efficient.
We've had nothing but good experiences since we've become Coolray customers last year.