Technician was super nice. Cool ray does not train...

Technician was super nice. Cool ray does not train or provide equipment for any electrical components for plumbing. Since this was an electric water heater issue, a separate (expensive) evaluation was suggested. Instead, we took a chance and replaced one of the heating elements at $49 for a part that costs $16 at Home Depot. Labor was $325 for a simple 30 minute job. Unfair pricing doesn't begin to describe this company!