TL:DR - Paul Duncan was a great rep that was extre...

TL:DR - Paul Duncan was a great rep that was extremely helpful and professional.

Paul Duncan was my service rep and was incredibly helpful just like all the other Reps who have visited my home in the past few years.

He want above and beyond in explaining why he was doing what he was doing. Fully explained what the recommendations were and why he suggested them. He didn't try to pressure me into getting a pump for my AC unit but explained why they recommend it, specifically for the unit in the attic.

I seem to have a small freon leak and he said he would be happy to do a leak search but that he thinks its a waist of the money I would spend on the leak search. Since its a small leak and that if it was the coil they wouldn't be able to replace them because my units so old they don't make the coils for them anymore. Its this kind of attitude and honesty that will gain my trust and business for years to come.

After the discussion about the old units, leak, and coils he answered a few questions i had about new units. Due to the honest nature of every person from CoolRay i plan to get my new AC units from them in the next few years.

Thanks for the hard work and keep it up.