The technician was unable to arrive at my home dur...

The technician was unable to arrive at my home during the 4 hr window I was asked to be available for on the first appointment day. When I told the person calling at 6:00 that I would not be available any longer she seemed frustrated with me about needing to reschedule and was not apologetic for the 4 hours I had been home waiting. On the second appointment day my wife was home and told the technician when he arrived about a recent problem we encountered with the furnace not igniting. The technician examined the furnace had my wife sign and left without saying anything to her about the issue. All in all not a great experience this time.