SHADETREE SERVICE DEPARTMENT

SHADETREE SERVICE DEPARTMENT
My parents Were with coolray over 14 years. The past 2 years the service has gone to the dogs. They were contacted for the service for seasonal tuneup. They were haveing no trouble with the unit. Next morning they had no air. They are on a fixed income. They call the service tech came out fixed it. They paid over 100. Plus the service contract. The air went out again the next morning. Again they call. Service tect comes out fixs it with wires hanging out the top of the unit like a J rig. TOTALLY unprofessional. They again paid the company. The unit went out again. My brother cked the wires hanging out the top and it had come loose. He fixed it. My dad called and told them they had shade tree techs and NOT to send any one out ever again. They paid 3 times over 100. Each time and coolray NEVER fixed it. My husband worked their when it was allweather and it was the BEST HVAC company in atl. Area. Coolrays service dept. Has gone to the bottom of the list. I am so upset these people took advantage of my elderly parents i could scream. Beware ck your unit before they leave. Hanging wires outside the unit is unacceptable. SHADETREE SERVICE DEPARTMENT . Also something that had been put into the attic for safe keeping walked out with 1 of those techs. No other persons had been in the attic except coolrays techs. My father said let it go due to the fact it wasnt found to be missing for a week after they left. And he felt nothing could be done at that time. And he really wanted to wash his hands of the company completely.
This coolray HVAC is located in jonesboro ga. Just off 19-41.