Me and my family have purchased three cars from Mercedes of Clawson Honda. I bought a 2016 Honda Civic EX-T and my mom bought a 2014 Honda Accord. Mercedes always does an amazing job, with everyone she comes in contact with. I recently got a 2020 Honda Civic Si, my credit was poor and Mercedes found a way to make it work. I encourage everyone to buy from Clawson Honda, you get a engine and power train for life warranty. I recommend you ask for Mercedes, She is a hard worker and she truly cares about you getting the car you want.
Start collecting reviews today
Claim your business to immediately update business information, respond to reviews, and more!
I spoke with Matt and he provided his apologies for the negative customer experience. We discussed how to correct the issue and he was more than helpful, having his scheduler contact me to set an appointment for the acid wash. Additionally, he provided me with weather tech floor mats. This was neither asked nor requested...it was just his kind gesture to correct the wrong.
I have since received the acid wash, the new floor mats, and received a tutorial on all the buttons. The car LOOKS AMAZING!!!
Though the entire ordeal was not a great experience, the care from management to make things right proved to be awesome. Hope my post will help others. -------------------------------------------------------- The process of completing an application online was very easy. This took a lot of time away from being inside the dealership and alleviated the back and forth banter. The employees were nice and friendly. Lastly, Clawson Honda had the best deal for leasing a Civic Hatchback in comparison to Honda North --> ZERO DOWN, ZERO DUE, ZERO SECURITY DEPOSIT, ZERO FIRST MONTH PAYMENT
The reasons that impacted the ratings are:
1. The salesman appeared frustrated when we did not want to commit to the terms of the vehicle on our first visit. This was visible by his facial expressions and moments when he would "sigh" out of frustration. As consumers, the salesman needs to cater to our needs and be mindful of these momentary actions.
2. The salesman gave us an incorrect quote on a vehicle. He stated we would be able to get a Honda Civic Sedan Sport for a cheaper price ($259) than the Honda Civic Hatchback Sport ($269), only to find out it could not happen. We are happy with the Hatchback but the initial statement was misleading and gave false hopes. The salesman apologized for this error but our experience had already been negatively impacted.
3. I just checked the website today (6/7/19) and saw that the Civic Sedan is now available for a cheaper price than the Civic Hatchback. Salesmen need to have insights into future promotions...I mean only 2 days have elapsed and the car we initially wanted is now being promoted online. We could have waited!
4. I was told it would only take approximately 20 minutes to sign the appropriate documents and drive off with the vehicle since I was approved for the loan during the online application. It actually took 1.5 hours. Because of the long wait time, we did not have time for the salesman to configure our phone/Bluetooth to the system. We will need to come back causing an inconvenience.
5. In preparation for a vehicle pickup, the car should be prepped, cleaned / washed, and good to go upon completing the signatures. We had to wait 30 minutes for the car to be washed. The car wash did not remove all the water spots and we are now going to have to come back for an acid wash. This again will require more efforts on our end.
I hope my experiences will help others.
---------------------------------------------------------------------------- 6/11/19 Update: I was informed to contact Matt Roberts to discuss my issues. I left a voice message and texted him my concerns on Friday 6/7/19.....still no response...If the consumer is truly important, then make it a point to satisfy them.
Also, I completed a Honda Survey and was dumbfounded when it asked if I received a personalized checklist of all items that the salesman should explain and mark off as discussed for a new vehicle. This was not discussed at all and is very disappointing because they are not following their process.
I lowered my ratings from a 3 star to a 2 star now because of these two additional points. Clawson still has a great leasing program but needs work on following their processes, employee honesty & knowledge, being empathetic to the customer experience, and going the extra mile to gain the customers' trust and future business.
And I'm still waiting for a response from the Director of Relations.
People try to cheat you as good as they can. We went there and bought Honda Accord 2014 for 14000$ after everything done the sales man came want to put750$ extra on bill and he been telling use he wants to equal the market price. Once we said we are not going to buy that car he went back to office and said no problem we can leave it . Everybody who ever write some good things they might have good experience with them but most people are they work there or friends of them
Excellent customer service and friendly staff. We worked with Mercedes, who was absolutely filled with positive energy, she was an absolute joy to work with.
I got my car a couple weeks ago and I am still very happy with my purchase. I couldn t have done it without the help of Mercedes, JP and Maddie! It was well worth the time spent and they made my experience with them great. Thank you !
We went looking to trade our car in for something more reliable. The staff was friendly and our sales guy Patrick was extremely helpful and knowledgeable. We left happy and with a new Honda Insight. We love our car.
They were a bit pushy towards the end of my purchase, but I understand that's what the business is all about. Purchase. Everyone was very nice and accommodating, even though it was a VERY LONG WAIT. If you are not ready to go spend at least 3-5 hours to take a look at the cars, run the paper work and sign them, then..........I suggest bring a snack or food. And your phone charger in case your phone dies. Abel worked with us. Overall, I think I got a decent deal.
I was very nervous being a first time buyer. I was talked with a lot off honesty, no pressure, no false promises. Jesus and Sheila helped me with my loan. I left there ecstatic with my purchase and most off, confident in the purchase in its entirety. I ve already recommended clawson Honda and will continue to do so. Thank you guys for allowing a dream come true !!!
Great customer service. Saleswoman wasn t pushy and answered all of my questions. Great inventory of vehicles. Going to recommend your dealership to all my family and friends.
I bought a USED car here for 15.9 k, but after all of the paper work and service plans include, there was an additional 7k on top of that! Some items were mandatory and others were pushed on to me quickly with brief descriptions. Before I had a chance to overview everything, I've already been sign for everything. Very disappointed with Clawson Honda's tactics. If I could have a redo, I wouldn't buy from here.
Really took care of me, Alex Solorio took me in without an appointment, ordered my parts, set up an appointmemt to fix my AC, and helped keep the price within my range. 10/10
Mercedes was so great! She did everything she possibly could to get me into the car I wanted even with my complicated situation. Definitely referring her to everyone I know!
My family and I had such a great experience! We received such amazing customer service with Mercedes who helped us choose the best car and helped us throughout the whole process! Mercedes was very helpful and friendly to not just me but my whole family and has continued to help with any questions and concerns I ve had from purchasing a vehicle at Clawson! Recommend working with a Mercedes she is professional and makes the whole experience comfortable for you. Very thankful for her and everyone else who helped us out for the day. I am enjoying my new Honda Civic thanks to Clawson Honda.
I brought my car in for service. Immediately upon pulling into the service department, I was asked if I wanted to get into a new vehicle. I was there to service my vehicle l, not to buy a new one. When I go in for service I do not need a salesperson to try to sell me a car. If I was in the market for a new car, I d go to the showroom. The oil change was expensive. I ve always had my Accord services in the Bay Area prior to moving to Fresno. I ve never paid this much for an oil change. Definitely my first and last service visit here.
Waited 1 hour 30 mins for my oil change and filter and update on a code. But instead of telling me the update guy is not there they just when over 1hour and 30 mins when I notice my oil change was done at 40mins so I asked around till I had to go into the service desk and they finally came out and tell me " oh he guy is not here to do your update, still waiting on him" smh never coming here again. I had a better experience Honda North in Clovis.
Clawson Honda was absolutely amazing! Especially after having such a terrible experience at Honda North. Dulce Gallardo was so sweet and kind and took the time to really help me out. Her manager there was also amazing, he came up personally to talk to us without us having to ask. Overall best experience shopping for a car. Go to Clawson and ask for Dulce you won t regret it!
I recently went in to a CarMax to trade in a car I d purchased from Clawson when I found out from the sales rep that the car had previously been in an accident. Disappointed that this was not disclosed. Never again buying from Clawson Honda nor Clawson Motorsports.
Very good service I just bought a truck there and Maria helped me and the service was excellent, very good customer service and a very good price on the vehicle.
This review has been long overdue and I'm not sure if the person who helped us is still working there but Nick Martinez, if you're still there, you were awesome. I came in just to look at a used Civic Si and told Nick that when he came out to help us. He didn't even hesitate and allowed us to test drive within 5 minutes of us being there. The car felt great and since i hadn't driven a manual in a long time he was very patient when I stalled once (or twice). When we came back he took us to his desk and gave us some options, had us meet with his manager, and that was that. No pressure, no begging, just an honest guy trying to do business. Not very easy to find nowadays. I apologized to Nick when he called us later in the week that I was unable to follow through with the purchase. He was nothing but respectable and friendly. I hope my next car buy will be from Nick or someone like him. Definitely one of my better car buying experiences. Thanks again for the help, Nick!
Bank preference was not respected after stating numerous times & sales agent confirming. Told to return to fix documents & upon arriving told it was to late, they had been finalized. Had to buy back loan, waited over a month to get any information and had to reapply 3 times due to mistakes on their end. Even after the car deal was made and I had a simple question, their customer service sucked. Maybe its just me & I have bad luck with service but I could never receive a call back either. Everytime I'm transferred, all I get is a machine so I had to drive in to ask my question. BTW, do not get the GAP insurance through them unless you don't have options. Its too complicated & you have to deal with making all the phone calls and sending paperwork. First Automotive(GAP) doesn't do anything on their end to assist you through the process.
I went in to look to buy my first car and it was a great experience. Joseph and the Juan were great, they worked with me to get the car and deal that I was looking for. I felt no pressure, no back and forth haggling. It was straight to the point. I was able to drive out in my brand new Accord in less than three hours. Would definitely recommend them to anyone!
We had a very pleasant, and welcoming experience in purchasing our Honda CR-V. From the pre-application process, courteous phone service, to the greeting at the dealership. Renae was very helpful, and very knowledgeable on every step by step procedure to completing our purchase, without any pressure or stress. We highly recommend Renae to anyone seeking to make a purchase at Clawson Honda. Samantha was very friendly as well. She made us feel very comfortable during the signing process. Jose was very knowledgeable and helpful in addressing all the functions in the Honda. We have never had such a pleasant, stress free auto purchase experience.
Finanace Department Antonio and Rigoberto are trash. They dont know what there doing. I have 29 inquiries on my credit. They asked me to sign 3 contracts and wanted a 4th contract signed. I refused so they took the car back. Worst of all they are refusing to give back my down payment.
Excellent service Jesus Lopez helped tremendously with the financing and finding the best car for Me I love my new car and appreciate all the hard work he put into my deal! Clawson Honda has the Best Warranty s in Fresno hands down!
Had warranty work done on my civic and Art was the service advisor who helped me. Great customer service will definitely get my Honda service here again.
Bought my first car and the sales person really helped me alot to finance my car. I was thinking my credit score is low as I checked it on creditkarma but it was way better than that. I will recommend their service.
I went in to Clawson Honda to have a seat belt repaired on my on my 2012 Crosstour and before you knew it I was driving out in a " New Car" right off the showroom floor. No pressure from anyone, it was just time for me to turn in my 2012. They were more than fair with the price on my trade in and went overboard to satisfy me on my "New Honda Accord XL". This Dealer knows how o treat their clients.
I had a good experience Vincent sold mey car the only thing he promised me a full tank and I still haven't got it there has pump was broken and it's been two days
Honda Clawson did an amazing job getting me the car I wanted at the price I wanted. They went above and beyond to get me the color and interior i wanted Dana was super amazing if you re gonna buy a car ask for her. And they were great in helping me set up my new car even following up with a text to make sure all was good. Will deffinatly refer all family and friends to them!
Usually i avoid dealer repairs, but these folks have won me over for the big jobs that require a warranty nationwide. Prices are reasonable and it is always a please working with their service staff.
Clawson Honda is Great! I ve been coming here for more than a 20 years and they have never disappointed. Always Friendly, Professional from beginning to end of all my visits. Adam Clark The Service Consultant showed me Excellent customer service on my 2010 Honda Accord leaving me feeling Comfortable and Knowing I m in the best hands. Thank you so much for all your great hard work guys I really appreciate it. You guys are the Best! Keep up the great work guys! God Bless All Of You!!
Yeah I brought my quad to your place about a year-and-a-half ago I was having problems with the shifting lever I got it back there was no improvement I've been living with it for a couple of years finally saved up some money brought it in there to have it serviced and have the shifting issue fixed you guys charged me 900 and $98 or $91 I'm told me on top of that I still have to buy a shifting Rod which was backordered I came home and realized that the first time you guys had my machine you put the shifting lever attached to the block on backwards and everything was hitting the plastic body mounts come on boys if a plumber can see it can you really call yourself a specialist and if the management sees this and doesn't offer me some money back or some future Services shame on them
We purchased our first vehicle from Clawson Honda about a year ago. We have brought it in several times for its routine maintenance and detailing. We have been so impressed with the service we received from Adam Clark. He explains clearly what is going to be done, the cost, and when to expect it to be finished. It is always done on time or sooner. Since starting at Clawson Honda we have brought other of our vehicles here for servicing and detailing as well.
Very happy with the service and the way of dealing with people, giving them all the attention and support we need, thank you very much to everyone who attended us, they were very kind
Worst customers service ever I have waited over 2 and a half hour just to wait to get the paper sign to get my brother and my car. Would never come back to get a car from their ever again because it's just obviously a waste of time. They lost the extra keys and said to call again the next day and so we did and the guy that sold us that car won't talk to us and even the employees that work there lied too at first they said oh he was dealing with another customer right now I'll had him call you after so I was like okay. Waited for over an hours and still no call so call back and they said oh he is out right now so I told the customer service lady about my problem and she said that they'll have the key ready for us anytime to pick up the next day. Send my brother in and they said that were gonna have to schedule to do the keys so I called back talk to the service ask to speak to manager and manager won't answer so called back again and another girl answer instead of the same girl so told her the situations and she said it's going to take a couple weeks for the key part to get here and told her that it's kind of hard to trust them now because they told me they'll called me back every time and they said they'll have the sale person that help us called back. 3 hours pass and instead of our sales man that sold us that car called me the lady on the customer service call me instead.
Great car received from Clawson, but I won t stop getting call after call saying we need paystubs. During the approval process I gave them every current paystub, but they keep calling asking for the same ones like what the I gave them to you!! Also, I asked for differed down payment where I pay a thousand now and thousand later. I asked Clawson to take the second thousand from a different card because I had insufficient funds in my other but no they make me over draw 300 dollars. My mom called for me and the girl on the laughed at our problem and and gave my mom attitude which was very rude!! They promised a fee fill up for the inconvenience, but when my dad got there with the car to fill up they started questioning him about the paystubs they should already have. I make enough money to pay the car payment and have no bills so what s the problem. They have lifetime warranty but these problems popping up is making me not want to go back in the future for another car purchase.
Loved our experience here they were able to work their magic to get us the car I LOVE with the payments I would be happy with. They took our trade in and matched it with the appraisal we had got earlier that day. Super satisfied with everything in general everyone was extremely kind and helpful. Our sales man even let my kids use his tablet and a charger for my phone so they can stay happy and calm through the whole process. GREAT EXPERIENCE THANK YOU ALL AGAIN!!!
Every part of this experience was great! We had just come from looking at a completely different dealership and the difference was night and day. We had a monthly payment in mind and Mercedes and Joe got our monthly payment even lower than our goal. Mercedes was so personable and it felt as though we had always known each other. She taught us everything about the features and tech of the SUV and even followed up within the next couple days after our purchase. We are more than pleased!
I would like to shout out these two sales men Daniel and Antonio for helping me get a car! I couldn't ask for a better service. They answered all the questions I had and made the process so smooth and comfortable. They welcomed me in such a polite and friendly manner as soon as I walked in. They walked me through the process and made sure I understood all the information that was given to me. Over all this experience was great and at the end of the day they made sure I got a great deal!
I had a great experience. Michael L. Was my salesman he was awesome and very nice and polite. One of the managers i didnt catch his name but he was tall and he had white hair , he gave me free pair of gloves just because he shaked my hand and it was cold . Amazing staff and I will definitely recommend friends and family to do business with you guys thank you.
I just traded in my 2015 civic coupe for 2018 Honda fit, my sales rep Patrick Parks was awesome in getting me the trade in deal I wanted, the guy is awesome be sure to ask for him if you want to get the most out of clawson Honda of Fresno, you won't be disappointed thanks Patrick. R Gonzalez,,,
Everyone was very helpful, knowledgeable and pleasant to deal with, making the whole process as worry free as possible. No rushing or pressure to make a choice quickly, willing to show every model we had an interest in and most helpful searching for the right one for us. We love our new car, the blue is stunning in the sunlight and love the look of the car. Thank You
Overall excellent service. Was helped by the friendliest young man Alejandro Solorio. He was very attentive and dedicated to his job. He knew exactly what I needed and helped me out. Thank you, Alejandro.
The sales team was great. Debbie was very upfront and honest as well as Kevin in finance. There was a miscommunication but nothing a quick 30 minute, painless, no hassle visit didn t fix. Very pleased
MERCEDES at clawson Honda is the best! She is vibrant and easy to understand. She helped us choose between the honda pilot and honda odyssey EX. We loved that she didn't bring out the most expensive vehicle after we shared our budget. We had a bad experience at Michael's toyota with that. She made our experience fun and less stressful. Also Mr. Ryan Day was very helpful and friendly. He was to the point with no run around. We love that kind of business. We didn't feel played by salespeople like other dealerships will do. We fully recommend clawson Honda for your vehicle buying needs.
We were treated with great respect by our Sales Representative who worked very hard in placing us in a new Honda. And Car Service Mgr. made sure all other details were completed quality and efficiency i.e. window tint, tire locks etc.
In response: Not contacting you. If you can't keep an eye on your people, it's your problem. Bought from Honda North. This dealership is not the same anymore. As a long time customer I really do not like the car buying experience here. In fact I had no experience but I watched as several sales people stayed cool inide the show room as I looked at several vehicles. I left after not being greeted for an hour. As for the person answering the other posts, I know you're not the owner, unless the McKoanes sold out. Signed, someone who bought six cars here over the years.
Went to dealership but got disappointed by rude behavior of staff mainly seniors staff Won t go there any more We had bought and leased 3 cars with them.
I rate two thumbs down, because the sales manager was unprofessional and disrespectful. My new car buying experience was great until the manager got involved. It was so horrible, that the sales person who was helping us even look uncomfortable with the situation. Clawson Honda needs to reevaluate their sales manager. I will never buy a vehicle from Clawson Honda ever again.
Purchased first Honda at Clawson last week and was extremely impressed with the whole process. Nadia was awesome and explaining the car to me. She was so friendly, yet very professional. I would highly recommend her to anyone. Everyone was exceptionally friendly and professional.
I made an appointment during the week for an oil change.....I show up Thursday right on time and it takes them 2 whole hours for an oil change....idk about going there again....smh
So, Elizabeth and I bought her a new Honda Fit on Monday at Clawson Honda. Let me first say I'm very happy she has a reliable car again and glad she loves her fit. But....
I never rode in the front during the test drives. We discovered the day after we got it home that I as too tall and didn't fit into the Fit (ironic?) and asked the dealership if we could swap the car out for something bigger (and more expensive) to which they agreed. WE STILL HAVE THE FIT. The dealership was unwilling to find/ transfer the car in color Lizzy really wanted- even though I found a bunch of local dealers who had it in stock. Tom who works there "convinced" me to keep the fit by being unwilling to get us the car we wanted to pay for. He then tried to give me a man-to-man talk about how "sometimes in a relationship you just have to make sacrifices to keep the other one happy" and that he didn't understand why Elizabeth was so hung up on the color. He also didn't get that on occasion my wife and I travel together and that if I don't fit anywhere but the back seat it becomes very awkward. "Sometimes women can be frustrating and unreasonable but that's just how they are. I've got one at home, and that's how it's always been." Pardon me? No, highly dissatisfied customers are frustrated and find it unreasonable that you are unwilling to be accommodating to a paying customer who is fine having to cover the price increase when I want to upgrade because I don't fit in the car you sold us!!! There is probably a reason Tom looks like a burnt out old used car salesman and his wife is angry at him. If you're interested in a Honda, I'd say Groppetti first, then Honda north, NEVER Clawson.
I want to give a big shout out to Mercedes, she is an amazing sales representative here! She was there with me when I got my first car, not just my first car but my second car from here to. Mercedes made the process so easy and quick for me. Since I am young, she was very supportive and motivational. She knew the cars from the top to bottom and was able to guide me. Also showed me tips and tricks on the cars. Which is a plus! I highly recommend Honda Clawson because you don t just get great customer service but you ll also go home with the car you want!
In regards to R.O. 623837: My husband took the battery our of his Civic and took it to Clawson's to have it checked out to see if it needed to be replaced. He was told that the warranty would not be honored unless the battery was in the car. He explained that that requirement was illogical in that the car wouldn't run. So, "why go to all the trouble" he asked. He was told that the battery may fail while not installed, but it might be OK if it was still in the car. Go figure! Anyway, he reinstalled the battery and had the car towed to Clawson's. He was told that if the battery failed it would be replaced free of charge as it was still under warranty. If it was OK they would charge $125 to diagnose the problem. It turned out the battery was replaced "free of charge" I put that in quotes because he was still charged the $125 for the "diagnostic" There was one brake light that didn't work that he asked to be repaired. Turned out the light socket and wires were corroded beyond simple repair and the whole thing would cost another $345 which we declined. But, four light bulbs were replaced (even though only one was not working) and that cost another $95. Yes, $95 for four light bulbs! Oh yes, just to rub salt in the wound, the rear turn signals do not now work. So, for a "free" battery we have spent over $220. And, now we know the REAL reason why they wanted to have the car in their shop. But, not all is lost - they did check our tire pressure for no charge! Isn't that wonderful?
I want to add here that we have purchased eight cars from Clawson Honda - five new and three used. Up to now we have always been happy with them. And, my husband says that he will probably purchase his next car here. But, other than scheduled service, will have repairs done elsewhere.
I purchased a Honda Civic EX-T on 7/02/18 and I had the best experience when dealing with them! My sales person, Jon was very knowledgeable and personable, he actually made it very stress free and relaxed! The transaction went smooth from the time I walked into Clawson Honda through the signing of the paper work! The car was detailed beautifully and all the functions of the car were thoroughly explain to me before I left the dealership! I love my car and would highly recommended them to my family and friends! Thank you Clawson Honda!
I usually don t do reviews often but, I wanted to take some time to review Clawson Honda. My brother had purchased two cars from them already in the past so I decided to take the drive as well for the purchase. Before going I spoke to Jimmy over the phone and Let him know what I was looking for so when I arrived everything was very fast. He was very helpful and knowledgeable of everything. Unlike the past dealership I purchased my other Honda years back . Jimmy made my experience on purchasing a lot smoother. I would definitely recommend this place as well as Jimmy. Thank you guys for making my experience pleasant and giving me an awesome deal.
I had such an easy and comfortable experience when I bought my car. I had not initially planned to buy the day I went to look and there was never any pressure to do so. Janie was great with showing me exactly what I had in mind and when I did decide to buy the same day it was easy to get a great deal! There were no hidden costs, surprises charges, and everything was explained with detail. I am definitely happy I go to Clawson for my vehicle services and buying.
Worst experience ever!!!!! recently bought a new car.... Sales man was shady... From the get go, I told him I could only afford 200 dollars down payment. He told me that was fine I signed my contract and thought it was done, 15 days later clawson Honda pulls 800 dollars from my bank account!!!!! I called to complain about my missing 800 dollars and all Clawson Honda had to say Is that was a deferred down payment, that's some BS how these dealers scam you, don't be a victim to this deffered down payment look over your contact. I will not be doing business with this scamming dealer. This is one of many ways I will be getting the word out about how Clawson Honda did to me dirty , there is no reason why someone ese should fall victim to clawson's rip off tactics.
My wife and I have purchased cars at 3 different dealers in the past, but none have come close to providing the service and care that Clawson Honda of Fresno have. Recently, we purchased our second car from this dealership and have been recommending it to all of our friends and family who have are in the market for a car.
We live in Merced county and have not had positive experiences with the local car dealerships due to pushy salesmen or inattentive service staff so we rather take the business where it is appreciated.
After spending time and becoming disappointed by the treatment and lack of helpfulness at another Honda dealer, shopping at Clawson was a relief. The sales manager and sales person and pretty much everyone there was kind and attentive. They were real and not into the "hard sell." They took the stress out of buying a new car. Good group of people.
I had made an appointment with the service department for a recall, AC service, and air filter change. The day before the appointment I change the air filter myself and found it was operator error with the AC unit. On May 12 when I took the vehicle to Clawson Honda Service Department, I informed the advisor, Charvon, that I did not need the AC service and that I had changed the air filter. Not a problem I was told. Upon completion of the recall repairs the advisor informed me the technician stated that the pollen and air filter needed to be replaced. I again advisor Charvon I had change the air filter yesterday, he told me the technician would not recommend it if it wasn t needed. I told the advisor I wasn t going to debate the issue and then I wanted no further work done. This is not the first time Clawson Honda has tried to push additional service on us. As a sidenote, upon review of my receipt the personal information was not correct, the advisor never verified the information. We are done doing business with Clawson Honda.
Cawson Honda was great, especially Rachel!! I have been trying to get a Red Honda FIT for months now. Other dealerships didn't even try to help me, but Rachel went above and beyond for me. She got me my red Honda FIT and made it so easy for me. If you go to Clawson Honda I would recommend working with Rachel!!
Great service and always fix all problems I have with my vehicles, but one thing I don t like is when I try to call during open hours that aren t usually busy in all departments and no one wants to answer a phone. And when I do leave a voicemail with my name and number, I usually don t get a call back
Terrible Terrible service and employees in general. Went in as a first time buyer and they completely took advantage of that situation. They completely killed my husband with a 22% interest rate! Not just that but a month after we bought the battery failed, knowing we had Warranty they charged us $160 for something that they were still responsible for. I spoke to the manager he agreed to take care of the situation and send me a check of that amount in the mail. I never received that check got in contact with him two times after that and he kept ignoring my calls. Never again and I absolutely do not recommend anyone to go there!
Awesome customer service from sales rep Antonio Juarez. First impressions were straight forward and very patient and understanding but also knowledgeable on vehicle specifics. More like a friend than a car salesman; Antonio was actually one of the least pushy/rush sales type of rep you could expect. We actually went back a few times and drove various different cars that we chose to test drive. At no point did we feel any pressure to buy anything. We simply told him when we were ready and he suggested we make a reasonable offer which we did and got it. Juan Cantu in financing was a cool guy also. Both very helpful after the sale and encouraged us to contact them for anything else or questions. Antonio is now our go-to guy for car sales. New or used, we feel good about doing business with Clawson and dealing with such a great staff.
The service given to me was great! I feel like I got the car for me, not to mention probably the best deal I could get. Helped me and made me feel comfortable. Might come in another day to purchase another car
I went into Honda Clawson and as soon as I got there I felt very welcomed by everyone. Mercedes helped me purchase my first car and made my experience at Honda Clawson so smooth. I told her the type of car I wanted and she knew what to show me. Mercedes is super passionate about her job and knows every detail about a every car. I definitely recommend this place if you ever need a car they work with you and make sure you leave satisfied. Thank you Mercedes and everyone at Honda for such an amazing experience.
clawsonhonda.com
