4 years ago
My wife had a terrible experience buying a used ca...
My wife had a terrible experience buying a used car. We were constantly lied to. When we bought the car we paid extra money to have the bumper repainted and we were very clear that we were picky and wanted the paint perfect and they said sure no problem. When we went to pick up the car the paint had bumps, fish eyes and new scratches. We said we wanted it fixed and they replied it was good as is and if we wanted it perfect we should have found a nice shop to do it. A nice shop? Shouldn t they be taking it to a nice shop to fix it to begin with! We were also told the car went through safety inspection and everything worked and on our way home both tail lights did not work. On this particular car you have to replace the entire tail light assembly when it does not work, you cannot just replace the bulb and it costs $750 a tail light. We called them in our way home and they said they would fix. We took it in and I told them when we dropped it off I would not pick it up until the tail lights were replaced. They called me and said both tail lights were replaced and I could pick it up. When I got there neither tail light was replaced and they did not work, I even had one of their employees witness it and he said if you still have issues you can bring it back and I said well they ares till not working so I will leave it here. When I called the following day to check on it and asked why they said the tail lights were replaced when they were not Andy I know this because I inspected them and the exact same scratches that were on the tail lights when I dropped it off were still they. They responded they witnessed them being replaced, a complete lie. So now here I sit waiting for them to actually fix the tail lights because it is illegally here in California to sell the car to me with faulty safety equipment. They also tried to tell me they replaced the bulbs, which cannot be done on these tail lights. I have never had such a terrible experience and I have purchased quite a few cars at dealer and usually they try to make you happy. Stay away from Clawson they will tell you all kinds of lies to sell you a car and not follow through. I have also never dealt with a painter who refused to fix his mistakes and I have dealt with at six paint shops and every one has fixed the paint until I was happy.