4 years ago
So for starters, I do not have any type of social ...
So for starters, I do not have any type of social media nor make any type of reviews, ever! I use Yelp on a daily basis and even then have never wrote a review. I just feel like my experience was so pleasant that I want to share it with future consumers.
Sales guy: Charvon Srey. Young, funny, professional, informative and attentive. I straight up told him from the beginning what my intentions were. And that was to just take a look at my trading options. I wasn't even serious about purchasing a new vehicle as I already had a brand new 2016 HRV that I enjoyed. Even knowing this his professionalism and kindness did not waver. He continued to ask questions about what I wanted, what I expected, etc.
Although I wasn't rude, I made it very aware that I was ONLY interested in a 2017 Honda CR-V EX AWD and that I did not want to be convinced to upgrade, etc. I also sternly made him aware that I had a very strict payment limit and that I was not willing to budge whatsoever. His answer to that was "Of course, we're going to try our best to give you what you want within the parameters that you've set."
Long story short, after about 2 hours, I walked out of the dealership without the car. The payment did not meet my limit. Like I said, I was not in a desperate situation for a car. Even after two hours of his time and telling him "no" he continued his professionalism and kindness. He even walked me to my car!
We continued to communicate about the car the very next day. Ryan ( amazing number cruncher!) worked some magic and offered a deal and interest rate a lot closer to what I was expecting. Like seriously, they were approximately $50 above my limit. Like a jackhole, I continued to refuse to budge. Charvon did not push. While at work I kept thinking about it all day and finally I came to the conclusion that the service and professionalism provided to me, even with my crazy demands and slightly unrealistic expectations of a payment, was invaluable. Any other salesman and finance manager would have heard my intentions and demands and told me to kick rocks. Charvon did not.
So I purchased the vehicle! Yay me! I LOVE it.
Also, to show the extent of Charvon's professionalism and friendliness- I came to the dealership at 5:20PM to sign the papers and told him I needed to be out by 6PM. I know, I'm a total jackhole for expecting the trade in and car buying experience to end in 40minutes. I've had three brand new cars in two years and should have known that it was a super unrealistic expectation. You know what Charvon said? He straight up told me that though he doesn't think that will be the case, he's going to try everything possible to make it happen. It didn't happen. BUT, he tried his very best and I could tell.
I left the dealership at 8PM! Charvon helped me transferred my "garbage" from my HRV to my new CR-V. Poor guy. When he walked up to help me I opened my trunk and I can just see in his face like "Holy bejesus." It was a hot mess. Again, even after he's made the sale, he continued to be ever so helpful. He politely helped me transfer my items, looked under all of my seats for anything i may be missing. He even looked through some of the trash and had me confirm if I wanted them. Such a sweet guy and awesome salesman!
This is my first review ever and as far as I can tell, it's a lot longer than most...oh well. I had to share my awesome experience.
Thanks Clawson Honda!