Zimbrick Volkswagen of Madison Review

Been dealing with Zimbrick Volkswagen for the last 3 years and everyone that I've dealt with have been a pleasant experience. Everyone from the Service Advisors (Rob Miller, Casey Nimmer, and Brad Smith) to my brand specialist (Kris Fox) I live 10 mins from my local VW dealership and I wouldn't travel 2 hours to come to this specific dealership if it wasn't outstanding. I know if I'm purchasing/leasing another vehicle, I am coming back to this specific dealership. Thanks for everything!

We worked with Scott Ecker, Sales & Leasing Consultant at Zimbrick VW in Madison, WI. We are buying a 2015 VW TDI Beetle. Scott could not be more wonderful! He's accommodating, knowledgable and so fun to work with! Scott has gone above and beyond. We were also able to use the partner and supplier program for the company my husband works for through VW and we were given $1250 discount on the car! Don't forget to ask if your company is a VW Partner! You will love working with Scott and leave knowing you will be cared for in the future! Amazing experience!

Quiet and enjoyable early at the dealership. A quick and in&out experience.

Always great customer service! We have leased two vehicles with them for the past five years and recently bought a new vehicle after our lease ended. We have always worked with Scott Ecker - he is wonderful and works tirelessly to ensure you find your perfect vehicle based on your needs and wants. They are honest, knowledgeable, and make the car buying (or leasing) experience painless! I am super happy with our vehicle purchase and grateful for the experience we continue to have with VW. Stop in and ask for Scott - You won't regret going here!

We just bought a new Beetle from them. The entire experience went well.

Just wanted to give a big thank you to Scott. It was a pleasure to do business with him. If you are shopping for a new ride I highly recommend talking to the salesman Scott. He was very straightforward, honest, and patient with us. Will definitely do business with them again!!

Zimbrick Volkswagon always has top notch customer service. From oil changes to more major work, these professionals take care of you and your vehicle. They are timely and communicate what is going on, keeping you Informed every step of the way

Easy to get an appointment and they were friendly, prompt and efficient!!

I purchased a 2013 Ford Escape with 38,500 miles on it from this dealership on September 22, 2017. I put 7K down on this vehicle and on good faith, declined the extended warranty. Unbeknownst to me, this make and model has coolant issues that Ford is currently recalling vehicles for. I called Zimbrick VW to see if there was anything they could do for me as I haven't even had the vehicle 6 months. First, I spoke with Dale McIntosh, the salesman I worked with, and he of course played the salesman role, "I'm no mechanic" but said he would have someone (Chad) call me back. Chad never called me back.
I called Ford Headquarters and they said the recall is VIN specific so there is nothing they can do for me.
I took it to a Ford dealership and find out my water pump and heater hose need replacing(!!!). Because Chad never called me, I called Chad and he says since I declined the extended warranty, there is nothing they can do for me.

How did such a serious mechanical issue pass inspection? I will tell you how: this dealership knowingly sold me a money pit and there is nothing they can do for me.

I bought my first new golf here! The entire experience was amazing. Marcel really speaks Volkswagen! I went there on a Saturday to test drive a couple and by Monday I had mine. Chris, Marcel and the rest of the crew there really treated me as family. I really like the no hassle, no pressure approach that they had. Awesome customer service! I am definitely going there for service and future purchases! Thank you for everything! You guys made it happen. I really appreciate it. I'm a proud Volkswagen owner now :)

Zimbrick VW is very professional and does a great job with warranty concerns.

Terrible experience at Zimbrick Volkswagen in Madison. On the phone they said we could come in for an oil change without an appointment. I clearly told them the make and model of the van. When we got there they said it wouldn t fit on the hoist and we would have to go over to the service department and make an appointment. After waiting 2 hours they started, then stopped because they didn t have an oil filter. So we waited another 45 minutes. 2 big mistakes that cost us 3 hours.

I spend a lot of time in several different states, and have dealt with several VW Dealers. Both of the Zimbrick VW Dealerships (Madison and Middleton) have exceeded any and all expectations. The service departments were exceptionally friendly and helpful, even when I gave them no reason to be (I didn't have any out of pocket expense on any of the visits, so far). I can't say enough how much I appreciated what both locations managed to do for me on such short notice.

I love my VW and I recommend going to Zimbrick regardless of what kind of car you have. The people that work for Zimbrick are respectful, helpful, and always willing to go above and beyond for you and your car. Thank you Zimbrick!

Stopped in to look around when there no salesmN. Very nice VW's. Very nice prices also. I can't afford one. I have a '17 Hyundai Elantra Limited.

Zimbrick VW helped my wife and I find a great car at a great price. They were kind, knowledgeable, efficient, and most importantly honest. It is the kind of experience I would recommend for everyone.

I came in without an appointment and they took care of me right away , the service there is always top notch

We worked with Scott (sales) and Brian (financing) to purchase a new car. I was quite impressed with the fast and simple process. They care about their customers and seek a long-term relationship, not just a quick sale.

Professional and good to customers, based on what I have seen and heard. I really appreciate the fact that I am not being peppered about extras. Walked me through service packages and weeded out what I did not need

Everyone is always very accommodating and easy to work with!

My 2013 VW Jetta Hybrid at 118000 had the check engine light on and wouldn t start. The dealership in my town didn t have an appointment for weeks, so we made an appointment for a week out at the Madison East VW. We had the car towed 40 miles there late Sunday evening as the appointment was on a Monday morning. After a few days we didn t hear anything, so we called and were told that they were extremely understaffed. My car sat there until Friday when they finally looked at it. They called my husband and said a flurry of codes came through when read and they quoted the repairs at almost $8000. Shocked, we asked if anything could be done so we could at least drive it home. They said no, they had changed the transmission fluid and it still wouldn t start. We re like ok, what do we owe you we ll have it towed back home. It was a little less than $200. Once towed home, my gear shifter wasn t put back together, the seats were folded down and a Snow Joe snow broom (this was in early October warm weather) was in my trunk pass through for whatever reason (thanks for the free ice scraper/broom?) Once I get my car back together it starts right up. Their inspection of my vehicle noted that my windshield was free of cracks and chips, I have several noticeable chips in my windshield. (Did they even look at my car?) So I start at the top of the list. First issue: battery needs to be replaced. Pull out the battery that says it still has a year of warranty left, took it to be tested 2 places and was told it s fine. So how can I believe anything on that list? I have been driving the car for over 2,000 more miles with no issues. They looked at my car 4 days after my appointment, they carelessly left my car not put back together, said it wouldn t start again, tried to charge me for a battery that didn t need to be replaced ... I m sure my car needs work but I sure wouldn t trust them to do it!

I ve been a customer of Zimbrick VW East for years. Everyone there from Scott in Sales to Rob in service and of course Bill the GM is truly dedicated to the customer. Amazing customer service guys they all speak Volkswagen!

There was an electricity leakage so that I could not even unlock my Passat. After jumping start the car, I left it at Zimbrick VW Madison. They took a look at it and told me that it was the battery not working, and that I had to change a battery, which was not covered by my warranty. It was quite surprising to me because I had just got the car for one year, and I had been taken good care of it. There was absolutely no sign of bad battery before this problem. It was hard to believe the battery simply die all of a sudden. Anyway, I paid $200 for a new battery and drove back home.
The next day I was shocked to find out that there was no electricity again! I had to bring my car in the store once more. And this time they found out there was an leakage inside the electric circuit actually causing the leakage. No one ever mentioned to me about the battery. I didn't know if the battery is really dead.

Good experience overall. Came in a few minutes after they normally stop offering oil changes but they fit me in anyway. The oil change sticker on the windshield was for half the normal interval and the prices are high because it's the dealership. They are generally pleasant to work with.

Great service and great people as well. They will do whatever it takes to help you.

Everyone is so great and helpful. Highly recommend. Recently boight my 3rd Volkswagen and love them all.

Our salesman was Dale, absolutely the best car buying experience I've had, I would recommend zimbrick to anyone, and I'm loving my 2016 vw passat!!!!

I have bought my last two cars from them and always get my cars service there. The service Dept always goes above and beyond to help me. Sales has always been very professional and helpful. I will always go to VW Stoughton road in Madison. Customer service is always number one there !

Not only did they fix what I brought the vehicle in for, but when I asked them to make a minor repair on something else, they did so at no extra charge (just some missing clips on a bumper, but still).

Great Company!
I had a great experience with Junk King. Three super nice, hard working young men helped me with my junk. Their estimate was almost authentical with the price I got online from them. I highly recommend them. I will use them again in the future. Thanks, Junk King!

I had warranty work done. People there really seem to enjoy their jobs and they provide honest, thorough customer care. Everyone, from the managers to the desk clerks to the shuttle driver, was friendly, easy to work with, and honest. There was no pressure or upselling, and my car was returned to me cleaner than when I dropped it off. Very impressed and will definitely be back.

Bought my 2012 Passat TDI from Madison VW after doing a ton of research and happy to report the best car buying experience ever. Lee, Marcel and Jeff are great to work with I will be a customer for life at VW of Madison.

Brought in my 2012 Passat TDI for its 20k service and received excellent customer service as usual. I even had a last minute change in my schedule that was handled smoothly.

Joe was polite, responsive, and available to help. He followed up promptly and made sure I was satisfied with th car buying experience. Definitely recommend.

I can not thank Rob with Volkswagen enough for his understanding and patience with the process of getting my car fixed. He went above and beyond with communication and helping me obtain a rental so I could continue to work. Definitely by far, 5 stars just for his attitude and attention!

Our family has purchased five vehicles from Zimbrick. What keeps us coming back is the no pressure, family feeling experience. What I mean by this is that all employees call you by your first name. They go out of their way to service you. If you car is going to take a while to be serviced, they will shuttle you somewhere or give you a loaner. They always make me feel they have my best interest at heart. The latest car we purchase was a certified used Jetta. It is just like driving a new car. I highly recommend Zimbrick if you are looking for a new or used car.

My husband and I truly love our new 2015 Golf TDI's purchased at Zimbrick Volkswagen of Madison. They always treat us very good and go above and beyond to make sure we are taken care of and are happy each time we come into their dealership. We are customers for life and will always go to them for our needs. Thank you!!

Knowledgeable, friendly, and fun. Marcel May helped me make my best purchase ever. Love my 2016 Golf.

Excellent! Timely and the work was completed perfectly!

We were far from home and my teenage daughters car broke down. The people at Zimbrick Volkswagen were so incredibly helpful! The service Dept. Is wonderful and both Brad and Shawn took care of us. If I lived in Wisconsin I would use them as my dealership!

We had a wonderful experience with Rob today. We had been to two other VW regarding a rattle noise under the car, neither of the other dealerships could help us. Brought it to this VW dealership and the staff was very kind and willing to help. They were able to find the problem right away and fixed the car within hours. Kind, helpful and capable. We highly recommend this dealership.

Over 35 years I have purchased more than 20 cars here. I am so disappointed and will never go there for service They estimated $1600 to replace a windshield wiper motor. I got it done for less than $700 (parts and labor) by a lical mechanic in Clottage Grove. Zimbrick's ran the 24 point service check on Sept 15th. It came back all green. 3 days later the wiper motor failed. When they ran the same 24 point servive check on the 19th, it came back with red in several areas. Besides needing $1600 to replace the wiper motor, it needed over %200 in cabin air filters. I will have that done when I return to AZ. I have a VW dealership here that I can totslly trust

The service department at zimbrick vw east madison could not have been more accomodating. They went to great measures and it was very clear they value their customers

Being a previous owner of a VW Golf, I went to Zimbrick Volkswagen of Madison with the intent that I wanted to test drive a 2020 VW Golf. Scott Ecker, the salesman who I met, was very helpful in explaining the features of the 2020 VW Golf. We went for a test drive and I was very impressed with the car. Scott was able to compare the features of the new car with what I had in my previous Golf model and help me to realize the improvements in the 2020 model.
I was amazed at how easy it was to talk with Scott, and the New Car Sales Manager, Rob Allard. I felt like I was just simply talking with two guys who were very passionate about Volkswagen automobiles, rather than two car salesmen trying to talk me into a quick sale. And that is when I knew I was purchasing my new 2020 VW Golf from the right dealership.
During the paperwork process, I also did not feel like I was being pressured into getting extra add-ons that I didn't really need, and everything during the purchase process was explained to me. I also had the opportunity to talk with a few people in the Service Department, and I felt like we were going to have a comfortable working relationship with keeping my new vehicle running at its full potential.

I have a MKIV Jetta 1.8T GLS, and have been here multiple times for insurance work, warranty work, and general service. They let you bring in your own oil and filters; oil changes cost next to nothing when you do it this way. The prices have always been fair, the work done has always been excellent, and as long as you call ahead, I have always gotten my car in within the next day. I think many people mistake issues with their new car as an immediate reflection of the quality of the dealer; this is not, and should never be the case..they should research known vehicle issues before purchasing. I will continue to take my car here for servicing until I find another group of individuals I trust more.

RJ

Great service. I was in and out under 30 minutes and a clean car!

As always Casey in service was professional, friendly, and did an outstanding job. Casey really cares about your experience at Zimbrick VW East. I would highly recommend this dealership.

Very customer oriented from purchase and beyond. Will be back for my next VW

Always courteous, thoughtful and insightful. Even with the restrictions, the staff found me an appointment, worked on my vehicle and allowed me to handle work calls via Zoom while in the lobby waiting for my car. Just an overall wonderful team.

I have had a great experiences at Zimbrick Volkswagen of Madison!
They are very timely, polite and have a great lounge area- and of course do great work on my car! They know how to take care of their customers!! Plus ROB IS AWESOME!

I just purchased my third vehicle in three years from Zimbrick Volkswagen of Madison. The experience has been great. The staff is friendly and helpful. The trade-in value has been fair. The staff will work hard to find the vehicle that works for you and your family.

Zimbrick Volkswagen on the east side is where I take all my vehicles. I've brought two cars from them now and from the service desk, sales team, and the service department, the customer service is wonderful! They provide the information needed in a timely manner and are willing to work with you going the extra mile. I've recommended them and will continue to do so!

Service appointment was on time, and the work was finished quickly.

I bought a 2012 Golf TDI, i had nothing but problems with it so i had to be in there every day telling them the car wan't right from the factory, finally 2 months later they got me a new car and the new car is having issues. I would think twice about buying a car from them. i had to put a complaint in to the BBB before i got my new car.

I feel that there techs don't know what they are doing. i am a big diesel truck Mechanic my self so i know when something is not right.

I'm a frequent customer of Zimbrick VW on Stoughton Road - I live in Baraboo, but drive all the way to Madison, even for an oil change, because I know the service will be done correctly and efficiently the first time! The staff is always very friendly and helpful with any issues, and the service technicians are typically very quick on maintenance turnaround. I will continue to come back to this location as long as I own any European vehicles!

Just had an excellent "Midwest Nice" experience at Zimbrick VW in East Madison. Brennan Burnell showed exceptional due diligence in finding and solving the problem with my tire. Now I can do the long (ugh) drive back to Pennsylvania. Thank you, Zimbrick East Madison!

Class Act! Always excellent service.

A

My service here has always been top notch and the service team very professional and accommodating

Couldn't be more complimentary of the experience we had with Roy Fenn, Sean Anderson, Mike Oleniczak and the team at Zimbrick. Outstanding customer service, follow-up and attention to detail. They went above and beyond to earn our business and we couldn't be happier with our vehicle. Customer service was so good, we drove up from Milwaukee to work with them. Highly recommend Zimbrick!

AMAZING. Perhaps the best customer experience ever. The front underbody plate (not sure what it's called) was loose and flapping on my Honda. I have plans for several hours of interstate driving this weekend and really wanted it addressed before that so it didn't get worse or fly off. The dealership where I bought the car (Wilde) wasn't able to get me in till next week. I called Zimbrick Honda and they told me to just stop in with it, no appointment needed, and that they could fix it or see it parts needed to be ordered. I popped into Zimbrick Volkswagen because it's close to my work, hoping they could at least tell me if any parts needed to be ordered before driving across town to the Honda dealership. The problem they discovered was that the last time I had an oil change (at Wilde) the technician didn't replace the clips holding the plate in place. Zimbrick installed new clips to fix it. NO CHARGE. The wait was less than the hour they estimated. I enjoyed coffee and a chair massage while I waited. They also washed my car. I will be looking at Zimbrick when I'm in the market for a new car. If I could give more than 5 stars I would.

No customer service at all. I was going to buy a new suv here. I waited for over ten minutes until the manager got a salesman for me. He just disappeared and left me alone on the parking lot after I answered a five-minute phone call. Never come again !

Quick, clean and efficient visit!! In the time of Covid-19, Zimbrick VW of Madison is doing everything they need to to remain at the top of the field. I wouldn't take my Jetta anywhere else. I trust their recommendations and inspection!

Kris and the Zimbrick team are awesome. I get all of my cars here and wouldn't shop anywhere else!

This is an absolute great group of people to work with from the bottom to the top! I have purchased my last 4 vehicles from these guys in the past 3 years and they have gained a customer for life. They truly treat you like family when you are there. I did have an issue with one of the Certified Pre-Owned vehicles purchased through Zimbrick, however it was handles with the utmost professionalism and I was completely 100% satisfied. I have dealt with everyone in the service from Trish, who is my normal service tech, to Casey and Brad and they are all top-notch people.....extremely courteous. I have also met quite a few of the sales staff and every single one of them have been extremely kind to me and my family. Today I met Lee and Scott E. was my latest salesman......pleasure to meet them both. I don't want to forget the Used Car staff just down the road, because that is where it all started for me. Chris M. has been absolutely wonderful to work with as well as the others in the crew down there. I recently totaled my 2012 Passat TDI(hit by a drunk driver) and welcomed with warm and caring response today while I was buying my newest 2014 Passat TDI. They truly do treat you like family. Great job guys and you will certainly be seeing me hopefully later than sooner....:D

The price of the vehicle and trade in value were both reasonable in my opinion. Need to watch for the bait and switch. I test drove a 2019 vehicle. Was told for around $1500 I could get the same vehicle. Turns out the 2020 was not. It lacks the overhead camera view and some other features. Pretty disappointed about being misled.

We found a great car for a good price & got an excellent trade in value for our old car. I really appreciated that Dale didn't try to push us to buy anything. He just let us test drive the car we came to see & answered all the questions we had about it. Such a positive experience!

They were kind and polite, they kept me informed about my vehicle and washed and cleaned my car. Thank you

We have been long time customers. Three cars purchased and all serviced with Zimbrick. Scott in sales is top notch, goes over and above the call of duty. Casey in service strives and achieves the best customer service each time we have our car serviced. Zimbrick VW Madison as a company deserves a five star rating.

From start to finish everything went smooth the place is a well oiled machine!!

No weird sales tricks here. I haggled with Bergstrom during their June 3000 sale and was told I was getting their "all in" pricing. Zimbrick beat Bergstrom by $2,000 up front. No messing around. Marcel is educated on the brand and easy to work with.

I worked with Dale McIntosh who is very customer service oriented. He listened to what I needed and delivered! I never felt pressured to purchase and he was great at explaining many features on the vehicle I bought. Brian in Finance was thorough and quick which I appreciate as no one likes to sit around pushing papers around. Chad the Sales Manager also introduced himself which was a nice touch. It's nice to see a group come together and work as a team. I give my overall experience a 4/5 stars. The customer lounge/waiting area could use some updating to make the experience a 5/5. Hopefully Zimbrick will do some updating to this location to make the entire experience superior to the rest of the dealerships in Dane County.

I wanted a new 2017 Tiguan but I had some serious challenges due to a lot of negative equity on the car I had at the time. The staff at Zimbrick in Stoughton Rd. were extremely helpful in answering all my questions, helping me consider all the options without ANY pressure at all. I received the best service I have ever received from any car dealer. I have bought cars in two other dealers in current years and the service was nowhere near to the top-notch service I received at Zimbrick. The staff at Zimbrick is friendly, helpful and professional. I have the new car and a payment I afford comfortably, and all thanks to a team effort. Kris and BJ you're the best!

Only have been there once for service and the service staff was extremely helpful and and courteous. Look forward to going back ... if needed

Poor service, used express oil change, took more than 75 minutes. That is not express. Rude customer to service, over priced service for oil change. Zimbrick in Sun Prairie performed more services and same oil change at a cheaper rate with excellent customer service.

I bought a 2016 VW Jetta with Marcel May who was absolutely wonderful. We laughed the whole time and he made sure I never felt pressured to buy anything. He found and sold me exactly what I wanted, not just what he had on the lot. A couple days later I notice a rattle in the car (long story but not Marcel's fault) so I bring it into the shop where I worked with the service consultant, Brad Smith. He was also absolutely wonderful. He was super professional and assured me I wasn't crazy for complaining about a rattle. The problem was covered under warranty and he took care of everything. I have just been amazed at how great this whole experience has been. Five stars well-earned.

tl;dr: Amazing experience. Buy and service your car here!!

Service was excellent! Thank you for helping out-of-state travelers!

I've looked around and found that you can always trust you're getting the best price, that you will be treated fairly and have an excellent customer experience when buying from Zimbrick Volkswagen of Madison. You matter to them, even after the sale. Dale McIntosh sold me a 2016 Certified VW Tiguan and my wife and I love it. The Team let us take it home, in Beloit (40+ miles away), to make sure it fit in the garage, worked for our paper routes, and addressed our concerns as they arose. They took their time and listened to us. And got us about $75 under our budget. You will not find a better Sales team than the one at Zimbrick VW of Madison. Highly recommended!

In for a couple recalls. Service was done earlier than promised, and explained completely.

It s been a pleasure working with Alex and Bill at Zimbrick Volkswagen. It s great to find a car dealership where the customers best interest comes first and you leave feeling like family, if you are looking for a vehicle, new or used, stop by and visit with Alex Anderson. You will appreciate a salesman that focuses on your priorities,

The usual solid customer service I expect from this dealer. Comfortable waiting area, helpful people.

Awesome experience - they were very quick to get the damages repaired, transparent about cost, and worked with our insurance. Highly recommend and will be going here again!

Their service crew in particular is SUPER friendly. I was dropping my car off after hours and it was raining and Rob the service manager stuck around so I didn't have to wait in the rain. Top. Notch.

I can t say enough good things about the service department. I can honestly say that they have exceeded expectations each time I ve taken my vehicle in for even the smallest thing. They have finished any work ahead of when they said it would be done and at or below what they estimated. Customer for life. We have also bought three vehicles here and had the same great experience with the sales team.

Zimbrick Volkswagen did a wonderful job of delivering a beautiful new Passat to me. It was detailed perfectly, paperwork handled very well, and delivered with expertise and enthusiasm by Scott. My family and I have been Zimbrick customers for a number of years and very satisfied. Thanks to the whole team!

I recently purchased a vehicle from here and the experience was exceptional! I worked with Marcel, who was incredibly helpful, patient and did everything he could to accommodate our needs as buyers. You can tell he truly loves the brand, while also ensuring a positive customer experience! Buying a car can often be stressful, or feel gimmicky but that wasn t the case here at all! The entire crew genuinely seemed to care about our experience and went out of their way to make the process as seamless as possible. I would recommend Zimbrick VW any day!

So... What a fool am I. My check engine light came on. I took it into them. We started at $400 and by the end of the day it was almost $900. Which they did knock down to 725. But still. I picked it up on Friday and by Tuesday its back on.
Also I went through the paperwork I was given. Just found a line that says "Engine Oil and/or Fluid Leaks" that has a red X next to it. Which according to the legend means Requires Immediate Attention. SERIOUSLY. Why would you not bring that to my attention when you had it in and were working on it.
This is my Car. This is how I get to work every day. I have had to take off work two days and been late two days because of work that needed to be done. I have had to bring it back once because work was not done that was agreed on. Now I am having to bring it back in after being told it was finished again.
I feel like I am paying for your Mechanical Guess Work right now. Not to mention you let me leave your shop when I had a Leak that according to your Paperwork States it needs Immediate Attention.

DO NOT GO HERE!

Rob took time to hear my concerns in our first meeting and make spot on recommendations. He listened to my needs and properly diagnosed my vehicle issues with expertise, approachability & professionalism. I appreciated him making schedule adjustments on my behalf to ensure I could get on the road in time for my business trip. Things were quick and seamless, I even got a complimentary massage while waiting.

Had a great experience. Really friendly and knowledgeable. Scott Ecker; my sales person made it super easy to understand the finances and payments options even before I decided to purchase. Came back the next weekend to look at the same vehicle and Scott really tries to help us save some money...discount for partnerships with certain companies. I was able to save/discount $500. The application process was a breeze. Was approved right away. Super cool guy. Really happy with my new vehicle - 2020 VW Jetta GLI. A nice and clean dealership and they re always ready to answer any questions you may have. Thanks a lot Scott!