CHI/St Luke's Health System Reviews

The staff was fantastic. Appeared to be genuinely concerned with my comfort.

The worst hospital in Houston!!! My mother had a mastectomy (first mistake on my part should of gone to md Anderson) wanted the procedure to be a out patient questioned that so they ended up admitting her. The nurse staff is horrible at answering questions or updating you on your loved one. The wait time on hold can be up to over a hour. They kept my mom drugged up so they wouldn t have to deal with her. Not once did they clean her wound and she had the same stained gown for 2 days

I came in was seen right away. The RN was amazing and the doctors are too. I felt I was in good hands And I am in good health now thank you St. Lukes

One of the worst hospitals for children, they forget that they have patients so you are going to complain that 7 hours have passed and they still tell you to wait another hour after two hours of an hour they told me what to expect and so I didn't have to go to another hospital.
NOT RECOMMENDING IT

First visit to ICU was great with my uncle the nurse was a man and was outgoing to wonderful. Second visit days later on the 2nd floor I believe omg... my uncle just had a stroke and we just lost my grandma and grandpa this year and then this and the RN Megan Murphy was the rudest nurse with a horrible attitude I ve ever encountered. Every question my cousin had was answered with an attitude and I could just see her rolling her eyes and upset that she had to change the pad under my uncle since it had pee on it. This young lady should not be a nurse...I basically changed the pad for my uncle as she just watched... I want to file a complaint with someone higher because as a nurse you should never act in this manner with a family who is experiencing this situation. After I asked the nurse why she was being so mean she basically had more attitude and slammed the door. I would never write a review on someone to get them in trouble but Megan crosses the line ....

I had extensive back surgery, 5 hours plus, back in July of 2018. Just now deciding to leave a review based on the other reviews I've read. The surgeon and his surgical staff are not an issue in this case it was just my caregiving after surgery. The 2 stars are for the few nurses involved in my post-op care that really seemed to care...My stay was 5 days and there several others involved. I was told to be there at 5:30 surgery was scheduled at 7:30. Got there on time, checked in and waited.at 6:30 went to the desk to check on when I would be taken back... lady at the desk called the back, 10 minutes later they came and got me... went through the pre-op process, sat down with the final person to finalize everything... when we were done she said okay we have you down for 10.. I said no 7:30 ...she made a call found out has been pushed back to 8 they put a "rush" on me. Got me changed got me sanitized. about that time they came to get me surgery. After 5 hrs of surgery I was placed in recovery for 6 to 7 hours. Was told they were short on rooms and were trying to hurry. Finally got a room that looked like it was used for storage... had extra chairs extra couches pushed against the wall. The post-op care was subpar at best except for the two or three that I mentioned earlier. AC wasn't working right finally brought in a big fan... flies were in the room. Medication that was going to be given to move was dropped on the floor, picked up and put back in the little cup for me to take, I asked the nurse to get me a different one and she asked why... I persisted, she left the room... as far as I know she went and got another pill. This and several other things prompted me to call the hospital.. talked to the person in charge of this type of situation...we've had communication... I submitted paperwork she asked for, several weeks later I got a thank you for making us aware of this situation ...we intend to do better etc. etc... and that was the end of it. Problem is I have felt sick ever since I left the hospital... early on I thought it may just be from the surgery which was very traumatic and intrusive to my body. I plan on seeing an internist.. having a full blood work done and hopefully not find anything serious. PLEASE DO NOT PROVIDE A NUMBER FOR ME TO CONTACT...I'VE ALREADY SPOKEN TO A FEW PEOPLE THAT HANDLE THIS.

They are insane! Went for a Specialist Dr visit at the liver clinic. I have a $50 co pay, they say I have to pay $240 because its an outpatient hospital and bill the insurance as such. Never in my life have I seen something so crazy. I refuse to pay $240 for a simple doctor office visit. No where did they advise me of this prior to appointment. Unable to reach anyone during business hours to resolve this issue. Phones always go to answering service while office is still open. Find care elsewhere!

I was at St Luke's about 7 times during 2016 & 2017. I have bad veins for the IV. I always ask for some one experienced but no they stick me twice before they get the good one. Every time I go there the doctor taking down my meds screws it up and it takes a day with the nurse to get it right. I never take a pill without asking what it is because they will give me something I don't need or want. Had a terrible instance with one doctor that I actually reported her. Have never done that before or since but she was horrible. Half the nurses are ok and half don't care. I was left with a painful IV in my arm because the nurse didn't want to change it. She disappeared after seeing what I needed and I buzzed for several hours while she ignored me until she got off work. Finally someone helped me. Most of the assistants have an attitude and or very sullen. The place looks dirty and run down. The food is not good. I have found out that I have another approved hospital in my system and hopefully I never have to go there again.

-10 stars this was absolutely the worst hospital I have ever come to in my entire life there is no sense of going here for an emergency because you are simply overlooked I sat in this hospital for over five hours with absolutely no care there was no courtesy to any of the patients that waited with me as well The staff was scrambled we were told numerous times that a doctor was on their way which of course they never showed I asked the nurses several times would I be seen at any point and I constantly got answers but no resolution they will never have to worry about anyone I know visiting their location I have never seen such unprofessional and inconsiderate people involved in the medical industry shame on this hospital and I can only imagine what their death rate is

Currently sitting in the ER with my son 05/30/19. Haven't seen the RN since we were told he's getting admitted. One would think they would check in on occasion. Made an inquiry at 2:50pm and almost 3:05pm and still haven't been given an answer. If they are suppose to be the best they are sorely failing.
Update: My son gets admitted and according to my wife who relieves me, it's another issue. I encouraged her to put it writing plus my ER issues and send it to someone who may hopefully care. If you have choice go elsewhere.

I hope to never be here again. Two experiences 4 years apart and both were miserable with horrible service, misinformation, inattentive staff and insanely long waits. Go anywhere else!

Worst place ever. Don't come to this hospital if you can avoid it. Why schedule a 9 AM appointment (ir procedure venogram, in radiology) if you going to make us wait 3 hours and counting. Not to mention that they insist you arrive two hours early so you can register and pay your co-pay. Nurses, are nice but it took 2 1/2 hours to finally get approached and say we are next and about to go our room. Guess they work in dog years here. My has come in with out breakfast, we woke up at 5am to here here two hours early and it's now 11:40. St luke in the Vintage is way better then this pathetic hospital. Just to sum up. Arrive at hospital at 7:30am. Mom was in her hospital gown, in bed, all prepped and waiting since 8:30am. Still waiting zzz.

Y'all nearly let a man bleed out on your floor? Never been but it looks like no one with a heart is employed there.

The staff was nice and friendly. I was impressed by how fast everything was done, even though it was a shift change.

My mother and father in law was discriminated and mistreated while admitted for her surgery this past week, starting from the nursing, kitchen staff. I can't believe they claim to be the best in Houston. They made a mistake on the surgery and had to do another surgery but expect her to pay for there mistake on scrapping the intestine. And they administered the wrong medication, asked her what they need to give her when they have a chart to read since she is the patient they didn't bathe her the whole 3 weeks she was there but they bathe others. I can keep going on but this is enough information for this review. Don't recommend at all!!!

I had unbelievably horrible nursing care. I had a brain surgery and the nursing staff did not answer their call bell in a timely manor through my 3 day stay. My bedding was not changed. I did not receive a meal tray for 32 hours. I vomited up blood on myself and they did not change my gown. I was in horrific pain and the nursing staff did not bring my pain meds at the scheduled time. I requested to speak with the doctor numerous times but the doctors never came to talk with me except on their scheduled rounds. The nursing staff were rude, unprofessional and incompetent. I have filed a formal complaint which will most likely be ignored. I will never set foot in this facility again.

What a waste of the day, first off the appointment time bears no meaning. Be ready to spend most of your day here. Also do not ask to many questions because certain staff give annoyed responses. Why work in this field if you cannot deal with people, it is a 24/7 human contact type of job. My grandma who is an amputated diabetic is expected to wait for hours without eating for a simple 5-10 test? Avoid if possible people.

This is the third time I ve use this Facility and I would have to say I ve always gotten the best care there, the nurses were great the doctors were very professional and the location is spotless. Thank you for all you do first responders and special thank you to all the nurses and medical staff you re worth way more than a paycheck.

I had to make a hard decision to let my mom go. Marissa was our nurse on 6S1. She was so genuine and helpful. She cried with me as I struggled with the decision and stayed after her shift to help us. She turned my mom and treated her with dignity. I could never repay her generosity. The other nurses were goof too. She just stuck out more because she really sympathized with me. The doctors were very blunt. They don't really sugar-coat anything or maybe it was just news I didn't want to hear. They each rounded on her and called to talk to me. The chaplains are great they prayed with me everyday. I would recommend the facility.

Today I had a test scheduled at St. Lukes CHI Women s Center in the Medical Center. When I showed up, I was told by the bldg security guard that the office was closed. While I knew there were issues in Houston with the city water leak, my husband s work seeing outpatients in the TMC was not cancelled. I received absolutely zero notifications via phone, email or text that my test was cancelled and needed to be rescheduled. How s that for an organization that prides itself on excellent customer service???

This hospital sucks major ass dawg never come here i came in here with chest pains and coughing up blood at 10:00 pm it s 1:30 am and i still haven t seen anybody the only thing that i know is my blood pressure is high i was suppose to do xrays and blood work earlier

Only one doctor here, I've been waiting to see a doctor for 4 hours so far! Terrible! Never coming back!

Terrible service. Especially a cardiologist office on the 22 floor Dr. Butkevich that has no respect for patients appointments. This practice in general is terrible. Sadly I was assigned here to this office for a stress with an appointment for 9 am. 2 and half hrs later I was finally seen, but if I were late this much they wouldn't have seen me.

First full day,.....no breakfast,.....no lunch,.....how does this happen. You tell the desk staff on the 16th floor your leaving to go get something to eat because nothing has been brought to you all day it's 2:00 @ this point , they just look at one another, not even offering to fix this situation!!!! Making you fill out a paper stating they are not responsible if you leave the floor.
Then take care of your patients.
Love the Doctors, but this hospital is for the most part unfriendly.
These fine people act like they are mad. GEEES your here to help people with their medical needs! Be happy.

Horrible patient care. The nurses don t actually listen to the patient, just talk to one another. My husband has been waiting for 2 days just for assistance with his first post surgical shower. The doctors drag their feet, purposely keeping him in here longer than medically necessary, so that they can get more money out of the insurance company and us. And most of the post surgery issues that my husband went through were due to nurses leaving bad IV s in, even after he complained that it was painful. Hospital staff took him away for a 10 minute test on another floor, and then just left him sitting there by himself for over an hour. Even while in the ICU, still did not get the attention he should have. I never would have imagined that one of the best hospitals (allegedly) in the Texas Medical Center would have such horrible patient service, from the doctors down to the PCAs.

this review is pertaining to my experience with the st luke mri imaging center. their insurance billing tactic is excessive and unethical. my ortho doc refered me to this place and ordered mri with contrast and steroid shot to hip. before I made the appointment I asked what my out of pocket expense was. the front desk quoted me $970 since I did not meet my insurance dedutible. I call green imaging to see what the cash price was if I was going through them without using my insurance. green imaging quoted me $500 for mri and $300 for the radiologist for a total of $800. I decided to pay more and went with st luke since the difference was small. boy was I wrong. after paying the $970, the radiologist sent a bill for $300. st luke did not tell me the $970 was only for the mri test that did not include radiologist's fee. I went ahead and paid it since it was not radiologist's fault. a week later I got another bill from st luke for $1000, saying I still have a balance of $1000 I need to pay them. their billed amount was $5500 to my insurance and my out of pocket cost was $1970. $5500 for a freaking MRI!!!!! anyhow save yourself headache and steer away from this shady place. they asked for $2300 even with insurance when I could've pay $800 cash with green imaging. they should've told me my total cost is $2300 and not $970. this is bait and switch scam. if you like get ripped off and have money to burn this is the place for you!!!!!

I have been coming here for my mammogram for years. I can't say enough good things about how friendly their staff has always been. I had my annual visit today and felt compelled to leave a stellar review. At most mammogram places you feel like they are herding cattle. At St. Luke's, year after year they run on time and you are greeted with friendly, professional staff. On my way out, I ran into the person who had checked me out and he went out of his way to wish me a good day. Well I had a good day - thank you all for making it so. As an aside, Dr. Huynh is one of the best at reading mammography and I always feel that I am in the best of hands with him looking at my studies.

I have had nothing but good stuff happening to me @ St Lukes hospital.. As far as the blood donor goes that could have happened at any hospital.. Did anyone do more testing to see why your wife passed out had to be a medical reason... as far as you having to pay for ER services I agree you should have not had to pay ... wrong on their part.. I would not stop donating just because of this she could save a life ...

Awesome doctors, nurses and staff. We could use a Geeat hospital like Chi St Luke's in Port Arthur/Nederland Texas. All we have is a hospital run by incompetent hospitalists that I wouldn't take my animal to. How they got medical degrees amaze me.

From the reception to the nurses, anesthesiologist staff, OR and Doctors one feels friendly and caring service.

I had a fairly complicated surgery at this hospital about 2 weeks ago. Needing work on both my pelvic area and thoracic cavity (both lungs worked on). My surgeons and their fellows were amazing but the support staff at Baylor nurses, anesthesia etc. were some of the worst I have experienced. And I am speaking as someone who has had 3 surgeries and countless procedures over the last 2yrs.
Anesthesiologist wanted a 2nd line in. I told him a handful of sites that would NOT work, no one could get a vein in there. Instead of listening I wake up with bad bruises in EVERY FAILED IV site that I told him not to touch. Looked like I belonged in a battered woman s shelter.
In hospital 5 days to control the pain and get chest tubes out. First night I get an allergic reaction to an injected anti-inflammatory. The head nurse told me it s normal pain from surgery IT WASN T. I started hyperventilating 10min later. Even then the nurse ONLY hooked up IV Benadryl after my mother coached her to do it! No on call night doctor apparently
Trouble urinating after surgery. Nurses tried to help but ended up standing around gocking, 6 nurses watching me try to piss. I kicked them out. One stayed and tried to update the board for shift change. My bladder was screaming and only when I yelled did she leave. Hospital procedure trumps any patient needs or considerations at Baylor, that s obvious.
Procedure says you have to ask for EVERY medication dose, nothing automatic. One of my docs wrote orders so meds were on automatic schedule. That didn t seem to matter, getting meds on time was a constant battle.
X-rays needed after surgery. First tech was AMAZING got 2 X-rays at bed side no issue what so ever. The 2nd tech insisted that the only way to get clean X-rays was to have me sitting FULLY upright (not true based on previous tech) and in that position the metal plate they need was resting fully on my back. (When lungs are an issue back pain is a big thing). I couldn t take the weight on my back it was agony. I tried to tell her it would work fine if I laid down but she instead yelled down the hall that I was uncooperative and needed to be taken down to imaging.
I was taken downstairs for an X-ray and that went fine but afterward I was parked in an empty space and given a call button. The call button only went to an EMPTY nurse s station in front of me. I was drowsy and falling asleep in the chair, almost falling out (major drugs in my system) and NO ONE was around. It was a ghost town! I can only imagine how their critical patients are treated.
Hospital runs understaffed, or seems to = horrible outcomes for patients. Can t sleep more than 10min at a time with constant checks and nurses loud in halls.
WORST of all was sanitation!!! I was there nearly a week (5 days) and NEVER ONCE did I see sanitation staff in the room! I was just out of surgery! Infections people!!!
Discharged with NO wheelchair at all. I was made to walk behind the nurse several flights down and across the hospital. I could barely keep up (I was barely managing laps around the floor). The nurse then sets my 20lb bag (can t lift more than 10 after surgery) on a couch and LEAVES. My mom was picking me up and had to leave the car in the entrance to come in and get me. The hospital valleys screaming at her to move the car the whole time!
As I said working a Baylor are great, but if they have admitting privileges at ANY other hospital, go to the other hospital for surgery. Worst patient treatment I have experienced. And this is from someone who has had to have 3 surgeries in the last 2 years. I've had my share of procedures and met countless hospital staff. You shouldn't need to be on guard from your own nurses and coach them on how to do their jobs!
Still no survey call from the hospital, wonder why . . .

Emergency room they didn t do anything to my mom so I had to bring her to Methodist and they are helping her st Luke s it not good anymore

Here Weekly for Post Transplant Labs and Consulting. Large waiting areas.

I was just released from St. Lukes 02/25/19. My Heart Catheterization had several complications. Once in CCU took 2 days before they started monitoring Blood Sugars even though it was disclosed I am Insulin dependent. Monitor read 290+ before got insulin. Was not offered Hygiene Care or Oral Care for 2 days. Now dealing with Yeast Infection. St Lukes has many deficiencies in health care.

Horrible service! Nurses just don t care! Please take family somewhere else! I have never been treated so badly by nurse and PCA. Wouldn t answer call button! Did not come back to see if you needed anything. Treated me like my room was empty. No one deserves that kinda treatment especially when your sick. And I m currently waiting on heart transplant. Sooooo sad St.Lukes.12 Floor Horrible! No compassion! I thought this was the safe place for me! Nooooooo! I m planning on moving my transplant to another hospital! ASAP

Hospital is owned and run by lazy morons. Go bankrupt already and stop ruining lives.

Worst hospital in Houston! The nurses are cold, robotic and only interested in the billing program documentation in their computers. They should all be replaced by AI robots. Patients get lab draw daily regardless of need. Administration is arrogant, uncaring and just plain rude. Basis of care is MONEY. The profit motive. Stay away!! Many other caring facilities in Houston.

Had emergency thumb surgery hospital and staff was amazing kept me comfortable definitely will recommend to everyone I know

I was very satisfied with the visit to THI and my new cardiologist. I am very dissatisfied with the follow up, however. My prescription was sent to the wrong pharmacy. My messages asking that this mistake be corrected have been ignored.

I call this place, and ask to be transferred to my uncle's unit. Either I get placed on hold for 15 mins +, there is no answer, or the person answering at the unit will hang up. Please be a professional. If you want me to call later or tomorrow, please say so. But, don't waste my time. The worse is that we know nothing about my uncle's condition.

Do not go to this Emergency Room!!!! Went there with chest pains..... waited 4.5 hours and still didn't see a doctor. Just left, figured if it were serious they would have taken me back. This is supposed to be a world renowned cardiology center if only someone would see you. Will never go back here.

I am scheduled for premature release. I can t even begin to walk unassisted. I was treated with poor pain management. All in add a terrible stay.

Excellent care for my mother in law. Dr Ott and his team were awesome. Communication with family members could vastly improve with the exception of ccicu after surgery. Phillip her nurse could not have been more clear and precise in keeping us informed.

Horrible experience. Hospital is short staffed and billing was incorrect. Convenient for them since I pre-paid up front for my procedure. Have had to make multiple calls to get itemization straightened out with delayed responses advising that the person that was supposed to send me the correct information is on "bed rest."

Save yourself and go to Methodist where they are organized, professional, and don't treat patients like they are $$ numbers.

Gave birth to my son 9/15 and had such a wonderful experience. Every single nurse I came into contact was so loving, supportive, and personable. Kelsey, Ashley & Marsia (cannot spell her name for the life of me & she will crack up if she reads this) were all FANTASTIC during labor and delivery. And my PP nurses, Mikaila & Helen were the perfect combo of available but gave me my space. Very pleased!

Earlier this week, my 85 year old father was suffering from severe neck and right hand pain, so my mom took him to the ER. The first unprofessional encounter started there. He was disoriented when he arrived. After a while, my mom asked what could be wrong with him. The nurse told her it could be an infection or Alzheimer's! No nurse has the right to diagnose a patient in such a lightly manner or diagnose him period!

Once admitted, he had to have a CAT Scan done. The technicians were less than careful to say the least. When the three techs transferred him to the other gurney they just dropped him. The beds were not even so his head hit the bed and there was no support for his neck! This made his pain even worse. He told them to please be careful, but they didn't even acknowledge him. The same happened when he was brought back to his room. All we heard from the nurse and social worker was, "I'm so sorry," when my mother complained to them. This does not amend my father's excrutiating pain and tears for hurting so much and being scared. Him crying like a scared little boy broke our hearts! In the end, he was diagnosed with kidney dehydration.
His neck and hand pain was never addressed despite our questions. St. Luke's has gone downhill very quickly. Their staff lacks bedside manner, they act like they're doing us a favor and are lazy. To you he may be another chart, to us he's our loving father, our blood our everything! You are a sorry excuse for a hospital!

In november 2013 i had a Wipple procedure performed on me for a cancerous tumor, by Dr. William Fisher, i came out six days later, feeling like i had been on vacation! Now thanks to St. Lukes& the people at Baylor , i'm doing great! Beautiful, capable profesional,staff, al. Thankyou all!

I can say most of the doctors and ICU team are wonderful, on the regular floor nurses are extremely lazy, inattentive and do not communicate well. The lack of communication within the hospital between staff is jaw dropping! St Luke s wants to be held at this high standard but as a whole, the staff is a representation of the hospital and this high standard should be across the board including all staff members-no matter what floor a patient is on! Very disappointed.

This was a very very pleasant experience. I was extremely nervous but Fina in registration calmed me, Miss Rose was very nice and I like having an escort to my procedure. And Katrice was so nice and comforting The facility was beautiful and everything was very well organized

Cost of treatment is very high. DO NOT use this hospital unless it is unavoidable. My previous surgery at a different hospital cost me less that what this hospital charged me for treatment of Pneumonia. STAY AWAY from this place.

I am not impressed with the under staffing. How dare you have the day shift be fully staffed when all of the Hospital administration is on duty AND the all night shift so fully understand staffed .
I know there are laws on the nurses per patients in OCU.
I. I..I

For the most part it was a great experience, I only really had 2 issues that need to addressed for when I was in the ER

Mammogram tech was efficient and very professional. However, I waited one hour from time I checked in until. I was called back for exam.

I had my thyroids removed here on July 19, 2018 I ended up staying over night. I was treated so good from every staff that I came in contact with. The nurse overnight Monica an the PCA (Ashley) went above an beyond to meet my needs. I have never had any type of surgery done so I was scared an nervous. The doctor that performed my surgery name is Dr.Sulibuck he is wonderful an very knowledgeable an you can really tell that he cares about his patiences. The whole experience here has been successful for me thank you so much to the entire St.Lukes Crew I know your job can be very difficult at times but you all made me feel loved an for that I am forever grateful... ..Also, when i was discharged they gave me all my important papers an how to contact my doctor. I only had to call him once simce being home an he called me right back with concern in his voice.

Seamless check in process and reasonable wait time. My nurse was very engaging and made me feel at ease.

Very nice and very busy medical center. As with every hospital expect renovations and construction. Note that the entrance is 1101 Bay which is the newer entrance.

Every single one of the staff at the CHI Baylor St. Luke s Medical Center McNair Campus, are hardworking people that truly care about their jobs and they take pride in them. But most of all they work together harmoniously and really want to make sure that their patients are well taken care of and are made as comfortable as possible. They work together with other departments seamlessly to ensure that their patients get the Absolute best care possible! I want to thank all of you who had anything to do with me and my stay and to tell y all that that y all all need a team award!!! From the people who made my food, delivered my food, help set my food up so that I may eat. As well as those that filed my cup with ice and water. Or my therapists who came regularly to make my knee better. The nursing staff were just as
Generous with their care. . They kept me up to date with my medicine and were just wonderful with their bedside manners and care! Every single one of my caregivers are Awesomely Wonderfully and so deserve to be blessed, because they are a blessing to others!!!!

My experience was mediocre. Thankfully I was in my right state of mind to be an advocate for myself.

Does not care about anything but money. They work staff to death, you can see it on their faces... Run, never know what will happen to you if those taking care of you are too tired to notice a change!

This hospital is the worst I've seen, my aunt has been there since this morning with a referral from her doctors, she got there at 10am and it is after 8:15pm and she still hasn't been seen by the doctor! She is still waiting in the waiting area cuz they haven't even taken her to an ER room, what kind of ER does this. She has been throwing up and with a very bad headache, they don't care. I called to talk to her ER nurse cuz they did a CT but the nurde was not polite at all, she just told me they have to many patience in the ER and they have to many patients to take care of which is a lie, my mom is with my aunt and says there is not that many patients for them to take that long, some patients have gotten tired of waiting and have left to another hospital, they even had a lady with chest pain and they did not take care of her, other hospital leave what ever they are doing and take care of a patient with chest pain that would be the obvious thing to do but apperently they do not care. This hospital sucks big times, they are getting paid any way so they do not care for the wealth of their patients!!! Do not go here they do not care for you at all

Worst waiting area for emergency ever... sat there with wifey for over 5 hours and still havent seen a dr or been told anthing. . Was one of the first ones here and are still the last ones here... staff is kinda ok but not really.. if your hurting or sick do you self a huge favor and do not go to this place...

My father went into ER not breathing well and they have such a great group of drs who took great care of him. They have the best surgeon for mesothelioma that my dad is having another opportunity at life. Even though wait time sometimes is long we rather wait than to rush and miss something.

My grandfather was overdosed on seizure medication and passed away because of this ....do not take your loved ones here this is an absolutely horrible place

My husband had neurosurgery here in January after several stroke events. Being a service -connected disabled Veteran, he was admitted to MEDVAMC and then transferred for a very specialized procedure. His surgeons were fantastic and up until his post-surgical ICU transfer, the staff had been wonderful too. Unfortunately, his experience in the Neuro-ICU turned out to be horrific, as he puts it. My husband suffers from MST PTSD & was required to halt his medications for this period of time. In short, my husband conveys & I agree, the ICU staff failed to regard his condition (his primary disability)or the fact that his medication was not on board which resulted in their restraining him (4 point) for 8 hours without any medication to calm him, as he recollects. Even worse, he suffers w/ sleep apnea & had put off getting his home equipment, so the CPAP machine was newly introduced to him in the hospital. While restrained, the CPAP w/ full mask was placed on him at what he describes as full air blast & causing the sensation of being unable to breathe. During the entire ordeal he was unable to talk so unable to explain anything. He says all he could do was respond using his arms & legs in protest. We quickly discovered that he has post surgical Broca's Aphasia which affects his speech. He says he was terrified. No one bothered to call & notify me of this event either. That event threw him back to the moment of his most traumatic event which happened nearly 40 years ago, opening a Pandora's box of nightmares and undoing a whole lot of therapy and specialized in-patient treatments. And all the staff had to do were 2 extremely minor things. The floor staff sure grasped it but this group of very few just did not. My husband couldn't get out of there fast enough & refused to return for follow-up testing for 5 1/2 months. Being a former hands-on medical care professional, there are not enough english language words to describe how I feel about it all. More so, how it has affected our days and nights since. The surgeons I worked under would never have tolerated such oversight. I hope my husbands surgeon doesn't either, no matter how late his patient was coming forward w/ his experience.
As to the rest... from the security staff, valet attendants, lobby staff, floor nurses, techs, nutrition staff and physicians - they rate high in my book.

(At my husbands continual requests, I've edited to add info I had previously left out)

The people here nearly killed me. I went through 5 open heart surgeries, 4 of which was unnecessary. but that was only after many months of throwing my guts out and never being able to eat for many months before they even did anything about it.

I'm at methodist now and it is like night and day. Everything between the receptionist and the doctors are 100x better here.

St lukes cared more about profits than MY LIFE and now im paying for it even today. I can't get a heart transplant now because I'm too weak and my pulmonary function is low and im partially blind now.

DO NOT GO HERE

WITH ALL THESE BAD REVIEWS ABOUT
ROBOTIC AND UNCARING I BELIEVE YOU CAN FIX THAT FAIRLY EASY AND QUICK
IT APPEARS THIS IS 75% OF YOUR PROBLEMS. THINGS DEFINITELY BE BETTER

Excellent customer service from receptionists to nurses. Myra, John and Ernest. Dedicated and respectful

I gave Baylor Clinic three stars out of five because of the following. My last visit with Baylor was just fine the MRI technicians performed a professional job and I was in and out in no time at all.

But having typed the above in 2015 and 2017 I had two left hip surgeries through Baylor St. Luke s hospital in Houston Texas. It was a horrifically terrible experience. The clinics weren t ready for EKGs, I didn t have service is all at one Clinic had to go all over town and then was really treated poorly by one of the Baylor doctors because my hip surgeon had put through an emergency or urgent appointment for surgery.

This Baylor physician literally yelled at me and berated me for not planning this appointment weeks ahead. Once again I didn t set the appointment up, The Baylor orthopedic surgeons office set the appointment.

When I asked for a copy of my EKG from the Baylor GP he withheld it from me and ask why I wanted a copy of it. I wanted to copy the EKG for my own records because I m a medical professional

What was worse was the replacement surgery which they call a revision, on my left hip. I went into St. Luke s add 6:30 in the morning and didn t have surgery that evening till almost 5:00 PM because hospital could not find a device to remove my original hip device.

By this late time the surgeon was literally exhausted and was getting ready to do the surgery at 5:30 PM in the evening after he probably had been up since 5:00 AM that morning.

Unfortunately the reason for the revision is because the original surgery that was done on my left hip in 2015 was not done very well by the same surgeon and I know hospitals and clinics offer up excuses but the problem was it was just a botched job. I ve already had one right hip replacement Kelsey Seybold in 2014 and it went without issue.

In 2018 I return to Kelsey Seybold clinic no longer having to go to Baylor Clinics due to insurance coverage change and had a third left hip surgery by Kelsey Seybold surgeon and they were able to fix my left hip and repair the damage that was done by the previous two left hip surgeries.

So my experience with Baylor and Baylor doctors has been terrible. I m not including the nurses, lab help or x-ray technicians, those folks are great.

G B. August 2020

Brother in hospital great staff and great heart centers

I've been working here for more than 10 years, the condition of the parking garage has gone from bad to totally unacceptable! Gates are not working!! Very frustrating situation. Huge long lines to get in and to exit garage. Nothing is working and nobody cares. And the elevators are rarely all functioning causing even furthe delays and frustration. Earlier this year one of the elevators was out of service at least for two months!! Yet the prices just keep going up. The equipment is very old and very poorly maintained. It is shocking how far we have fallen.

Extremely rude. I called with a simple question and was answered rudely and sarcastically and hung up on. Unacceptable.

Beware, it costs $4700 to go here just to start off.
Then it goes higher from there.

We asked how ahead time and the secretary said she did not know the cost, until after we got out.

Then she said it starts at $4700 & emergency care is not cheap.

Why didn t she warn us at the start.

Ripping off Americans is what the medical institutions are doing all over the US.

For what? Just to take our temperature and blood pressure?

Should be ashamed.

Awesome hospital, awesome nurses and awesome physicians. The care was exceptional and better than care I ve received at Methodist and Hermann.

They don't even deserve 1 star! HORRIBLE experience! A complete nightmare!!! Do NOT send your loved ones here!

Called in asking for help on a covid test so i don't spread it to anyone. No one helped.. they transferred me to the emergency room and the lady i got was rude. Im trying to do my part in not spreading the virus and i get someone being rude and telling me to go else where basically.

Everyone that I encountered was exemplary. With one exception. The e.r. receptionist needs customer relations skills retought. He protocol needs to be addressed. Everyone else from the housekeeping to the top doctors, everyone was phenomenal.

Prior to traveling to the Med-Center I called the medical records department to ensure possession of my records the same day. I was informed after signing the release that would be able to obtain my records within 15 minutes.
The way leading to the medical records department is very explicit, however once in the medical records department I didn t know where to go to obtain my records. As you can see in the photos, no signs are posted pointing out a particular door to enter. I saw a door with hours of operation posted and knocked on the door because I saw a badge was required to enter. The door eventually opened to chuckling and staff members gathered at the door anxiously awaiting the person coming in. I was informed by the gentleman that their system had been down all day and the information would be FedEx to me next day once the system is up.
Completely disappointed....plus no one was going to tell me the door was unlocked the entire time until I asked.

Over the past 1.5 years, I've been dealing with a medical condition that keeps me going back to the hospital. I originally chose St Luke's TMC location to go get treated mid last year. I regret ever going to St Luke's TMC. Within the last couple of months, I finally had my medical documentation transferred to Methodist because I couldn't take it anymore. (By the way Methodist is amazing in every way.)

My main issue involves the customer service representatives (specifically in ER and Billing departments) that answer the phones. These staff members at St Luke's TMC location are some of the rudest people I've ever spoken to. I have been hung up on multiple times, I have been transferred in the middle of talking after catching some serious attitude, and I have been talked in a very unprofessional manner (belittled, laughed at, etc). I have never experienced anything this absurd. I've asked several times for a manager to call me back to discuss my experiences, and a manager never calls me back.

If you have the option to go to a different hospital that accepts your insurance, do yourself a huge favor and bypass St Luke's TMC so you don't have to deal with their awful customer service representatives. The doctors and nurse staff weren't that bad honestly, but they weren't the best either. Again, my main issue is with the phone representatives rather than the actual staff members that help better the patients' health issues.

The only reason I gave this review a star is because the posting required a star to complete the post. I hope that prospective patients get the proper care and treatment they need and deserve, from a different healthcare provider that actually cares about their patients.

You guys did surgey on my heart, to remove the infection,but the infection went to my brain,i suffer a myotic anyesium. Why? Didnt you guys prevent this from happening? Why didnt the hosptial put coils in the ayeisum or give me an antibotic infusion? Im emtional broken cause of what happen. It happen in the bathroom where i fell. Now have weakness on my left side. Negelience is the term correct?

No issues with the hospital but the McDonald's needs to be removed or revamped. You would think the service would be better considering the environment but this is the WORST McDonald's I have ever been to. The biggest problem is they close whenever they feel like it. The posted sign says they are open until 3am. They're never open and it's frustrating to walk ALL the way over there for nothing. If the hours have changed then this needs to be posted otherwise operate during your posted hours of operation!

The 3 days we were here, nurses were absolutely awesome, doctor was great, recipients good, McDonald was busy, every single time you go there regardless of what time! the parking lot? It would probably be a good idea to take an Uber to here,

just as bad as ben taub never come here waited for hours and never got seen please go somewhere else!

All I have to say about this place and people here are good things, my experience at this hospital was great from nurses,Physical therapist and doctors. Thank you everyone, I had a hip replacement back on July 10 of this year,stayed at the hospital for 3 days they treated me with respect and most importantly they care about me... no more pain.. Thank you very much

Very good experience staff and Doctors very professional.

The best nurses a mom and baby could possibly have! They helped me through my whole labor and delivery when I felt like I couldn't do it.
During this crazy Covid 19 times this staff really made me feel less lonely and scared when I couldn't have my moms support.
The whole hospital stay was a dream with this staff!
You can tell this hospital is run on love, knowledge and care.
Thank you everyone

Still in the waiting room after 4 hours. Called ahead. Wife dehydrated, sweating profusely, on the verge of shock. No hope in site . They tell me they are waiting on beds. All I want is to stabilize her.

I called to check on the status of a friend of mine and see which room he is in. They were very hush hush about the whole ordeal. The HIPAA Law is in full force here. Had to call my frie.nds Mom to get his exact where abouts in the hospital. He is in good hands.

One of the worst hospitals I have ever stepped a foot in literally. Past Wednesday, my mom had a tonsillectomy early morning. Next day, she felt weak and wasn t holding down any liquids as needed. Called her doctor told me I had to bring her to this ER where she had her surgery. Fast foward as I entered the building the front desk or whatever you want to call it to check in. The young lady was a little off stuttering as she was speaking. I did what I had to do and got my mom checked in. A minute or two passed by the nurse calls my mom. I can already tell shes a miss sassy pants. She was one rude lady. Took my mom s vitals and she asked me what was going on and she kept interrupting me trying to speak over me. Like if you wait a minute I can explain. Oh btw her name is Katherine. Shes done taking vitals and my mom said she already disliked how they were treating her. I would expect that being a hospital in the medical center would treat patients right. 1 hr passes by and mom gets a room and we waiting about a good 30-40 minutes till I approached a RN to help us cause NO ONE checked in to see what was the deal. She seemed bother that I asked why they were taking so long. She comes in asking what was going on and I explained to her cause my mom wasn t able to speak for herself after the surgery. She was like ok thats it? my blood was boiling at this point. As well asked her for pain meds and she said i ll ask the doctor. Another freaking 30 min goes by and doctor comes in and asks again. He wasn t professional at all as well. Everything was going completely wrong. We waiting and waited until one nurse came in and really did his job correctly was there explaining what he was going to do and at least some what having a conversation with. Other then that this place sucks and I don t want no one to go here and die because apparently they will just keep you waiting and waiting. Unorganized place and which is ridiculous.

Very unproffessional they ignored me I got no treatment they refused it I unhooked all the monitors and left shut this place down I.m not coming back ever rude staff no courtesy at all

Being here is like going to Ben Taub this is totally ridiculous

I spent two nights in this hospital after a surgery. It is a great hospital. The nursing staff was so nice and professional. I enjoyed the food and had a nice room. It was actually a great experience!