I went to st lukes er last year for severe back pain to the point that i could hardly stand up,and i was only 23 yo. The nurse/transporter/tech and doctors were very nice and accommodating. Within the 2.5 hours that I was there,they did head to toe assessment,controlled my pain,run my bloodwork,X-ray,ct scan and discharge teaching. I work in healthcare industry myself and arranging all those things while having other patients to see is pretty impressive in my opinion.
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Waiting is a killing here. They lied to me , they said be here 90 minutes before your appointment time and I took off work and I'm here . No one ever cares here. It has been 1 hours after my appointment time already and nothing yet. They're not punctual. Their billing codings are not true and don't make sense. I regret having procedure here. It's a no no place. If you can find somewhere else then that's hot best bet. Forgot to mention . They're parking cost 14$ and they don't wave it to patients.
If I could give 0 stars I would. My mom was there for 3 weeks and nurses, doctors and staff were all horrible. Reported to charge nurses on different floors and their supervisors to no avail of the disgusting way they treated my mom. The hospital defended their staff several times shamelessly. My mom said it felt like hell and she felt ashamed the way they treated her when she was in need. Nurses refused to help her no call buttons answered to the point she yanked her heart monitors off just to get help and that even took time. Staff was on high turnover and I m sure we weren t the only people who were appalled by their failures. My mom ended up passing away in the hospital and they couldn t even tell us how besides that her heart simply stopped. I regret taking her here and please take your loved ones elsewhere. Have never seen such unprofessional staff and nurses who really shouldn t be in the service of caring because they don t!! I filled out their patient survey and spoke to patient care services what a joke!!!
St Lukes has been my home since I had my transplant on 3/22/17. It has been mostly 5 stars as I only dealt with the transplant unit. Tonight it all changed with a visit to the er with suspicion of kidney failure. Granted that this is the day after new year, I left work and came at 3pm. I ve been waiting now 9 hours. Nobody can give me an update on my place in line. I asked if I should talk my evening dose of anti rejection meds and nobody would answer me for an hour. My abdomen is tender and I m afraid I m going to loose this kidney with every moment that passes. Three calls to my transplant coordinator finally got me someone who said the hospital was backed up and 4 other patients had called, but to please be patient. As a diabetic, I probably should have eaten dinner but I m upset to my stomach ( could be another symptom of kidney failure). Everyone in the waiting room is caughing wet, productive caughs, and. Have watched two patients vomit into bags. A number of things have gone wrong tonight and I m still waiting. So disappointed. Update... after 14 hours, I was finally admitted at 5am the next day and had an emergency appendectomy. Still blown away by the care I m the ER but the care upstairs is better. I hav noticed that if you re being seen by multiple departments, they don t work well together and the nurses all agree that they see the same thing.
I came in very sick with no idea what was wrong. Thanks to this dedicated staff working together with doctors nurses and other departments I was fully recovered in two weeks after going to 3 other hospitals with no improvement. Thank God for this Hospital.
They discharged my dad within 24 hours of surgery and no follow up appointment and he died in 4 days due to their carelesness .He didn t get post surgery care .
My wife have been going here for the past year. The staff has always been friendly to us. Everybody works hard everyday. I admire and respect what they do. Everyone is so helpful. This hospital saved my wife's life. I have no complaints.
My son's month and a half stay thus far has been extraordinary with the highest level of care. This was the first time he had been away from home. The Cardiac Critical Care team has cared for him as though he were their child. The Chaplain Services have been very comforting. I'm glad we chose St. Luke's.
Doctors are great! Most nurses excellent, BUT WATCH OUT FOR ONE MALE RN "SAMUEL" WHITE MALE WITH A WHITE BEARD! HE IS A NIGHTMARE: ARROGANT, DISRESPECTFUL AND JEOPARDIZED MY MOMS HEATH! HE SAID ONE OF HER PROCEDURES WASN'T ON SCHEDULE AND IT WAS AND other rude andd terrible comments which terrified us!
Unacceptable, my love one laid in hall for 4 hours. At 11:03 a room appeared. Doctor "female" comes in as I tell her we had been here for over 4 hours and said we all are frustrated and I have 28 patients. This is not our problem. I am frustrated and very disappointed with the ED. This is the foundation to start good customer service. This needs to be fix as no patient should be lying on a stretcher and ignored until you say something. After telling the patient serval times doctor was coming. When she did she spend 3 minutes at bedside. Nurse S had to apologize for her co- Workers. Kudos to that nurse. Customer service is a must.
I visited you ER on Saturday morning. I was an out of town Red Cross volunteer. I had been turned away from another hospital. Your staff was amazing and very empathic. I thank you from the bottom of my heart. I feel better because of them. Keep up the great work. My WV family thanks you.
I want to be fair regarding my overall rating of St. Luke s, in the TMC. I ve been an Elkins Pancreas Center patient, for a few years. BCM physicians made my life immeasurably better. I m fortunate to be receiving quality care, from the facility that s located on Cambridge.
At one time, I considered St. Luke s to be my safe place. I could go there for treatment during crises, without judgement. I was viewed as a person, who was deserving of dignity and respect. My medical concerns and needs were addressed.
I miss that St. Luke s. Times have changed. I have had very negative treatment experiences, recently. I have chronic pancreatitis. I am NOT: a drug addict or alcoholic. When I go to the ER, it s because, I need support. I can no longer manage the symptoms of my illness at home. I require pain management, anti-nausea meds, and fluids. What I don t need is prejudgement, or negative assumptions regarding my condition. It is possible to develop pancreatitis, without abusing drugs and alcohol. Substance abuse is an illness too, and all patients are entitled to respect.
My most recent treatment experience included: a violation of my patient rights, a hospital acquired infection, and apathetic clinicians. In my opinion, I suffered a negative treatment event, due to understaffing and negligence.
I reported my experience to Patient Advocacy. I want to thank the staff in this department, for their assistance. Even though, my claims were investigated and addressed, it does not alter what happened to me. I believe that changes must be made, in the culture and treatment environment, at this facility. Until this occurs, I simply can t recommend St. Luke s.
Baylor s outpatient surgery facility at CHI St. Luke s Health is clean, efficient, and so comfortable for patients. From the aides to the nurses to the doctors, I felt well cared for and comfortable. If you have to have an outpatient procedure, choose CHI St. Luke s Health!
My father was killed at this hospital. Jie Cheng did what was supposed to be an out patient surgery on my father. He did the surgery without doing a pre-op. He didn't check my father's INR. There is no record of his INR prior to surgery. He then injuried my father's subclavian vein and called another surgeon in to repair it. He never informed the family of any of this. He then came out of the operating room and lied to my family. He told us that my father's surgery went well and that he would only keep him for observation because of his age. He knew my father had lost a lot of blood in surgery. He gave him blood in the operating room. Which was a big mistake. He should have given him medications to make his blood clot since his INR was so high. It was one mistake after another This hospital has not taken responsibility for the negligence that caused my father's wrongful death. The anguish my family has endure after the loss of my father is unthinkable.
CHI ST. LUKE NIGHT STAFF MEDICAL ICU TEAM ON 7 SOUTH 2 IS HORRIBLE...ESPECIALLY MATTHEW HIS ATTITUDE IS DISGUSTING HE LIES...THEY ARE VERY LAZY AT NIGHT !
Central scheduling is awful. Not helpful. Messes up Dr. Orders. Sends you to a different department for a different surgery other than one you are supposed to have. It s crazy! Other than central scheduling physicians , & surgeons their are great.
I m still here! I arrived at 3pm today for abdominal pain. I got an IV with no fluids. It took 4 hours to get an abdominal ultrasound. After the results came back negative I requested for a CT abdomen. Why am I suggesting this to the ER doc? She was ready to discharge me. It s been 7 hours now and I m still waiting for my CT abdomen. Oh and I m sitting in triage and haven t received a bed/room at all. CHI stands for Can t Have It! They are quick to collect my copay but not quick to treat. I wouldn t recommend this ER! Time is money! I deserve a refund!
First time being admitted to a hospital in over 30 years. Had to say that they did an amazing job !!! Doctors were so amazing and informative. I thank them for saving my life.
Staff is horrible and has no compassion. Every nurse walking around has an attitude. In the emergency room they make you wait for hours even if it is not full. And once you get a room you have to wait even longer to get any medicine or treatment. Just horrible. It's as if they train their staff to be rude!
Absolutely horrible experience for my parents. First they didn't have sufficient parking (garage wouldn't even let anyone pull in and turn around, they caused a traffic and safety issue by making people back up onto the street) and valet was full so my parents had to walk several blocks (and they're older). The doctors and nurses are awesome but they are severely understaffed with regards to support staff. My father was supposed to be moved at 8am and he sat there waiting until 10:30, his food was delivered cold several times, etc. Others in the hospital are just having family go buy or bring them food because of the issues with the kitchen. For being a premier hospital, they don't seem to have their act together or be organized. Again, the nurses and doctors are great, and that's the only reason I'm giving 2 stars.
Dr Silva and the staff of the Cardiology Cath Lab are wonderful. From the doctors to the nurses, my dad was treated like a family member. The nurses in the CCU are true caring professionals.
Husband had a heart pump implant in September of 2017 . We had a wonderful experience. The doctors and nurses made us feel at home. They took exceptional care of my husband. Six months later he is doing very well. Thank you to everyone at Children's St. Luke's Baylor Heart institute. Without them and the grace of God pointing us in their direction my husband probably would not be alive today.
they can do much better i stayed there for my 3rd kidney surgery and having the first two done at Methodist hospital i missed the care level they have compare to st lukes they left me a day and a half in bed cuz they could not think for them selfs and take my caterer out and the nurses where never on time with the pain meds and im not talking a few minutes late im talking oh lets just go half a day without giving him any pain meds. im used to being in hospitals as i have vhl and need surgery often but i fear going back to st lukes if the care will be the same
There is lack of communication among staff. After the procedure my left side of my lip was pretty swollen. I was discharged from hospital and after shortness of breath I was asked to go to emergency room. It was a dreadful experience, they didn t check on my allergies and the CT test with contrast made me itch and it made it more difficult for me to breathe, The emergency room did not expedite one of my exams so I have to spend the night. The following morning they still have not expedited my exams Even though the doctor had asked him to. While I was at the hospital they thought I was diabetic, tested my blood and told me I needed insulin. I told them that I was not a diabetic. This was during my second visit. During my third visit, my Dr asked me to go to the dr to get CT scan to rule out stroke and pulmonary embolism. The Dr s called in the orders and told me that he got me admitted. When I got to hospital, they could not find the orders and they asked me to call the dr even though the office was closed.
I read several of the negative reviews and have to say that a recent experience (2/2016) was nothing like anything described in those reviews. The nursing care was excellent and it would be difficult to find a more professional and competent group of physicians. I was also admitted in 2014, and was also admitted through the ER in 2004. Each of these admissions were handled with the highest level of professional care anyone could expect. In the future when I need a hospital I'll choose St. Luke's.
Staff was super professional and very friendly! Check-in was fast and COVID precautions were in place. Medical staff was kind, patient and very personable.
The staff there is very kind, caring & prompt. Interns are very attentive. I can't say much for housekeeping. I'm not going to say what floor we were on to prevent a panic, but we both were bitten by bed bugs. I went to my primary care doctor because I was afraid it might be a staff infection on my face, & he said no, it's bed bug bites. My boyfriend was the patient, and he had bites on his upper back. Good Hospital, bad housekeeping.
Wow. These Dr's, nurses, PCAs were amazing!! I'm 29 years old. No Obamacare. Hospitalized from severe dehydration from a 6 day virus. Stayed the next 6 days at ST Luke's. First 2 days in ICU, those were a fog but I remember Dr. Livesay was there the whole time. Absolutely saved my life. What a great guy. He never stopped coming to check in with me until the day I left. Nurse by my side 24/7 in ICCVU. I stayed another 4 days being closely monitored while I recovered. I remember names nurses Daniella, Sharon, Angie, Susan, Ruth(iccvu). Great people after great people. until I could do so for myself. Talk about going above and beyond for the same ol pay. PCAs Roland, Terrie, Gwen, Terrie, Destiny. They as well went above and beyond. I couldn't find a person to dilut in the building. This is the first positive review I wrote. I'm missing a couple names I know it.. but it's safe to say your going to have great people around you. Facility isn't brand new, but a beautiful building is nice, but I'd take a ugly building with these beautiful people in it that truly care about there patients. 2 stars haha it's comical. These people probably grew up in Houston Tx, spoiled by the best dr in the world. We star hospitals down here. Go out of city or state for that matter and find out what a 2 star hospital looks like. And if these people were trying to steal $$ , im the last person they would've kept a full week. Never once tried to hurry me out the door. Still have called about a dollar and I been out 2 days. I'm so blessed God brought me here to St Luke's. GI team was outstanding, ENT team as well. People were constantly up to date on my status. No matter how many nurse/ PCA changes that got made. Financial aid team presented themselves the first night to tell me I wasn't in this alone. Just a top notch run system. Supervisor came around towards the end of my stay to make sure everything went right! Was ready to hand out disciplining. Wow. I told her she was taking names down. But relieved when I had nothing but good things to say. This is where u want family, if they do indeed have to see a hospital. I wish there was a ten star review. Thanks again St Luke's
Some of my care was very good, other parts were very bad.
For example, in recovery, no one was monitoring me closely even though my moaning got increasingly loud. I was very cold. Eventually I started crying, and then they started paying attention to me, while saying that they had overlooked me for too long. When I got to the floor, a nurse kept asking me questions about what meds I was taking and my history, etc. I was exhausted and she kept asking questions that I had already answered at least twice in admitting. I became very upset because I wanted to sleep. I also needed an MRI. I was in so much pain, that I needed to have it as soon as possible after getting pain meds. An emergency case came in so I had to wait, but I waited so long on an uncomfortable transport gurney that I felt I couldn't have the MRI until I got another dose of pain meds that was due an hour from then. Instead of sending me back to my room, the technician was calling around to see if he could find anyone that would give me pain meds, none of which would be strong enough for me to endure the MRI.
On the positive side, several of the nurses were very helpful and caring, and came right away when called. My doctor was also very good and I trust in the care he provided.
Very good care here! Everyone was polite, smiling, and professional! We were very thankful for the expert services my husband received! Thank you, CHI St Luke's and BCM doctors!
Good care. Be aware that they will likely give you an estimated discharge time several hours before the actual discharge time. This happened to someone else we know as well.
Horrible place! I waited for 9+ hours for a ct scan and never got attended after the procedures a Dr. never approach me or my wife and they just told us to check the medical records.I pay almost 700 dollars of insurance every month. I felt I was never taken care.
Extremity exteremly extremely slow ! Everything they do takes hours .. Nurses are pretty good but the service is slow asf and they don't answer your nurse button ! They tanf there time when coming to help !!
My mom was admitted for a week at St.Lukes 14th floor and it was a horrible experience. We had bad service. The nurse that took care of my mom took her meds out the small bottles and put it in a medicine cup with another med and mixed them together then used a syringe to put it in the iv (mixed together). I am not a nurse but I do know you don t mix meds like that because the iv can get contaminated or there could be a bad reaction. After I let someone know about the nurse doing that they told me it was not the first time someone complained about her doing that with meds and amongst other things. They never cleaned the room or the restroom. My mother s bed was never changed. I was the one cleaning the room and disinfecting everything. Those were the things I saw when I was there (I was there everyday) so imagine the things they do when family is not around. I would really have to think twice before coming to this hospital again! This is not a trustworthy place to have someone admitted here.
very pleased with the nurse I wish I could remember his name got treated as if we were family and oh my God the Dr. I can't believe that wonderful treatment finally got the insulin I needed been having sugar levels 500-800 for the past 10 years he gives me a different insulin in one week now 260 price unbelievable went from $3800 to $40
Everyone was extremely polite and attentive. My doctor Dr. Juliet Holder-Haynes is the best bariatric doctor in Houston. I appreciate everything she has done.
Everyone from the admissions clerk to the assistant who wheeled me out to my daughter's car after the procedure was pleasant, competent, engaged, and uplifting. I was put at ease in every part of the procedure. It was clear that staff, medical and administrative, enjoyed their jobs and enjoyed dealing with the patients. It made my experience so much more pleasant than I had anticipated.
This was the worse experience at an emergency room I have had in years at a hospital. Patients were on stretchers in the hallway for hours in pain. I was there for 8 hours and every time I would ask how long it would take to be seen by a doctor the number would increase of how many patients was in front of me. To make sure they get some type of money out of you while making you sulfur for results they will immediately take xrays, etc and then again have you wait 20 hours for the results. Imagine my bill but I was never seen by a doctor? People were leaving because they were so tired of waiting just like me. So now I m stuck with a bill and don t know what is wrong with me nor do I have any test results. Never again!!!!
The medical staff were excellent. Knocking off one star because of the mean-spirited British lady staffing the transplant critical care visitor desk. Almost every family with a loved one in critical care had a story to tell about how she had treated them.
Nurses in the ICU at St Luke s are constantly having to call Safe Harbor due to neglected staffing and unfair work conditions. Nurses deserve better, and so do the patients. St. Luke s, when are you going to get it together? Are you really going to continue to triple and double triple and triple triple patient ratios in high-acuity settings even on infectious disease floors?! This needs to end now.
After nearly 5 weeks of delays and lack of concern fro the VA hospital. I decided to take my Dad to St. Lukes for an infection located around his pacemaker.
St. Lukes was so professional and caring for him. They admitted him on sight and he is better now because of their great care and professional staff.
Best Hospital in Houston. 7 South 2 - you guys are the best!
My Mom is there now and I can not see her due to COVID restrictions. Her team communicates with me daily and takes the time to answer all of my questions. I know that Mom is in the best hands in the state, if not the country.
I haven t see bad emergency care like this place. I have been waiting for more than 2 hours to see the doctor. Also they took blood sample and they left me in the waiting room with these things on my arm
The case manager here on the 21 floor today was useless. She has no listening skills. She asked my wife if she want to go to skilled nursing home or our house. She stated the obvious "home". She set her up for skilled nursing. "WRONG"! She set her up for oxygen and screwed that up which made the hospital stay longer. I will never us this "hospital" again. All because of one person.
Previous employee for 28yrs. Senior Pharmacy billing specialist. Excellent job, special co worker and Pharmacist are friendly smart and professional. Bck then. 2012 I love this special place. God speed.n thanks.
We met several extremely nice nurses and friendly doctors, all of whom seemed both capable and personable. A hospital stay is unlikely to be a good time, but the staff here was quite attentive. The only minor hitch was the climate control in the room seemed a bit off - regardless what the room thermostat was set to, the room seemed a bit warmer than the surrounding area. Maintenance ostensibly looked into it but in the week spent there the situation didn't really change.
I wish I could give this place zero stars, the only way this place is even worth one star is because my doctor happens to be affiliated with the hospital, and the floor nurses are nice. The only reason I came to this hospital because I was instructed to by my doctor, who again is affiliated with this hospital. Due to the clinic he works for, I drove over an hour to get to this specific hospital that I was instructed to go to when dealing with my lungs. The ER is a disgrace, workers at McDonald s have better customer service, and overall attitude then the ER. The doctors like to pick and choose what they will treat you for, regardless of what you came in for. The ER nurses are a joke, and like to follow each other into other patience s rooms and joking around more, than actually work, and talk about and make fun of the patients, which I m sure somewhere between all of what is stated. I know one if not more are HIPPA violations, and completely unprofessional if there is an issue, the ER nurses aren t afraid to yell and argue across the nursing station, and accuse patients without having any backing of proof of what they are accusing the patient of. One minute the ER has more than one doctor on, and the next they don t. The ER doctors and nurses have absolutely no problem violating the Patients Rights. Some of the doctors think just because they went to school for a long time, they are free to have an attitude and violate patients rights, and not treat the person if based on life or death. I would avoid this hospital at all cost, especially if you don t have a doctor that isn t affiliated with them. This hospital used to be good, but not anymore. Don t believe me, read the other reviews people have left.
Great service in the 7 south 5 the nurse staff is wonderful professional from the top head doctors they took excellent care of my wife around the clock NICU Neuro Dept ROCKS !!!!!!
We are currently in this hospital right now and I just don t understand why everyone tells you a different thing. Husband is on a tracheotomy and yesterday he was given a speaking valve with patient instructions - they person said NOT to sleep in the speaking valve. Today around 4 someone came in and said he Should be sleeping in the valve we had a long discussion about what the patient handout said - well guess what it s now 9:58 and another person just said don t slept in it, All this is supposed to be noted in chart as per early afternoon discussed. Who do we trust- this is really a BIG SAFTY ISSUE.
We are finally checked out of all of the confusion in the hospital and yet still having trouble.. Someone needs to teach the interns bedside manners and also not to tell a patient to come back on a Friday for a test that is not even done on a Friday. I have spent more time trying to clear all this baloney up.
Our first experience with this hospital was wonderful and that was good because if this would ve been our first experience I would never be back again
Had a mammogram and bone density test at St. Luke's. Both technicians were very helpful, caring and knowledgeable. Questions were answered professionally and to the best of their ability. I have been with St Luke's for the last 25 years and have never regretted going there for testing services.
It is very easy to find it, there is always parking available, all the staff are always very friendly, they follow the sanitation rules perfectly with keeping distance, wearing a mask, putting antibacterial gel and you can find it in several places, the doctors explain everything about your doubts well. I recommend it to everyone.
I was a Kentucky guy working there for a couple weeks. What a BIG AND NICE HOSPITAL Tons of floors,youll get lost super easy Plenty of food there Small ER though Chapel and Other Amenities What a really nice hospital
My husband came for an outpatient procedure, but was it necessary for him to stay overnight for observation. Was extremely hard for me to have to leave him, since I have always been by his side for 54 years. He told me the nurses treated him like a "king". When it was time for him to be picked up, he was promptly brought to the car and assisted in making him comfortable. Alll hospital personnel was friendly, helpful, and professional. I even took the time to make a call to the nurses station to thank them for taking such good care of him. Impressive doctors!
The CCU staff was phenomenal - from the nurses to doctors, everyone treated us with care and concern when my sister stayed there. She received the very best in medical care and the staff was great about explaining our options and eased the burden for us to make difficult end of life decisions.
I m at a complete loss on how this hospital is allowed to run this horribly !!! This is worse than an county or state run hospital I have ever heard of. There ability to schedule a surgery and give proper patient information is worse than the customer service at a Walmart . Actually a Walmart has better service than these so called professionals. I can t beleive that Baylor a noted and renowned company and hospital would associate with a train wreck like this .. even though I can t say that the my doctor at Baylor is any better for communicating things . As a associate professor I am almost scared that she is teaching our future doctors. Her office has been a complete disgrace and waste of time! This experience just feels as though I m being raped and taken advantage of and that this these hospital systems could care less about the patient
My experience sucked, they kicked me out and I had no ride home , no clothes and they told me I would have to wait in waiting room down stairs till my ride came at about 7 pm and this was at 11 am !! And I had only a hospital gown on, I had no clothes and I have a fractured back !! They have no heart if you ask me and absolutely no compassion, I would never use St. Luke's hospital again !!!
The service in the emergency room was so disappointing. I walked a colleague in with chest pain and multiple concerning symptoms at 9pm. By 8am the next morning, she was still waiting to see the ER doctor.
I visited the Emergency Room a couple of weeks back for severe upper back pain , after making me wait for hours , a doctor came and discussed my problem. He did some heart , urine test and then gave me some medication and could not tell what the problem was. He prescribed me steroids and left , did not even see me after test results. It was a complete rip off. They charged me heavily and and the steroids did not help me at all. I would not recommend going here. I would never go there again personally.
My elderly mother was admitted to St. Luke's from her assisted living facility. She was experiencing rapid and irregular heart beats. The doctors explained it as A Fib. We were all very concerned since she has a history of heart problems. The nursing staff could not have been better. They treated her with such care and patience. The cardiologist on staff was very easy to talk to, explained things in a way we could understand, and made significant changes in her medications that have really helped her. We feel very lucky that St. Luke's is here in our area and offers the quality of care that we needed!
St. Luke s always gave wonderful care to my sweet Mother. The staff were kind and loving while treating her over the past decade. Especially this last visit.
I have been in many of hospitals, admitted too many times to count. St. Lukes hospital is wonderful. All, and I mean every personnel, treated me with kindness, respect and compassion. Hands down, this was the best hospital stay I have ever experienced! Thank you to all staff I came into contact with! You all rock!!
I cannot even say how poorly my husband and I were treated at this facility. And I used to think St. Luke s was the best place to be if you had any health issues. I had several surgeries and a child there. I wouldn t send my Dog there or my worst enemy! The place is dirty and in adequate. My husband was transferred to a separate room and I couldn t even get a roll of toilet paper. Then they tell me I couldn t take a shower because that s just a place to spend the night and I can go home the next day and take a shower at my home. I paid thousands of dollars and I can t take a measly shower. Well this place is not for me. I will make sure that all social media s, Facebook. Google and all the other areas in which you can leave reviews to know how bad St. Luke s treats their patients. Go to Methodist at least they have a wonderful reputation and I know so many people there that are wonderful doctors and nurses. It s a great Hospital!!
I had day surgery last Wednesday, May 1st and the entire staff that waited on me, from the time I signed in to the last person who helped me get into the vehicle, were incredibly thorough, very supportive and caring to all my needs. Sorry, I only remember a few names, Ruth, Jorge, Melissa, Chesney, Li and of course Dr Weil. Thank you all!!
Been here before and service was great. Today...not so great. Came for a procedure with husband. Brought my 13 yr old with me. She could not go up. I get it. But they wouldn't let her go to the restroom. Very rude.....
2/29/2020 today is the 3rd day I've not been able to any food they bring patients what they call house trays looking skimpy an omelet with no topping??? 2 slices of beacon. I'm currently trying to put on weight because I've lost 20lbs and I'm 6'2" and already underweight at 130lbs usually. There is a water thing going on with a water main that broke but, my wife was here yesterday and went down to the cafeteria and they're still making it work there were pizzas burgers omelets baked potatoes salad bar pretty much everything they usually have is what she said. But not letting patients order food starving trying to heal this is neglect not health care. I've been coming here to St. Lukes for 7 years now and they're staff is usually good about things. Minus the respiratory team they're mostly lazy never clean up or come back to check on patients after they're done.
Anyways if there's something going on with a necessity in a hospital I'd think they'd have a team of people working to fix it.
My mom went in for emergency back surgery to remove a pain pump.. the nurses were awful to her! They never offered food to her no jello no anything! It took two hours just to get some ice for her! They told her that water wasn t good for her and kept her on 3 different types of pain medicine when she was saying she didn t want it. They made it to where she could not dial out on her room phone you could only call to it and it took them 3 days to give her the phone number so she could have family call. Never leave your family members alone there! My mother didn t eat for the 6 days she was there! Only reason rated it so high is so everyone could see!
ER is terrible. Not one kind, compassionate person in the place. Literally feel like your dealing with hourly employees who are miserable being there. Fine, if you are at Walmart, but this is a health care center where people are in emergency situations and are at their most vulnerable. Truly so upsetting and stressful.
Back on 6/16/2015 had s major respiratory and heart failure. This hospital & Doctors like Dr George & PA Sue along with all the other support nurses & staff had been wonderful. ..
This place is no good. I was a CNA here. While working on the 11th floor the DON is very evil. Rosalee Francois. The staff informs you if a special person comes in the the administrator of Baylor Clinic. They tell us to give this person special treatment. In reality all patients deserves the same treatment. We are always short of staff which causes the the patients recieve less care and constant frustration. And on top of all this Rosalee Francois fired me because i was pregnant. I truly am in the middle of a lawsuit with them because Rosalee Francois cant get a Way with this. And the chairman is invicible. Theres no way to contact him.
My husband had a cerebral angiogram procedure done at this hospital. The care was excellent from arrival to discharge. The hospital was very clean. Everyone from doctors to transport was highly professional, caring, thoughtful and very kind. Great customer service! We felt valued and important at every step.
My wife is suffering from advanced cancer and needs medication to relive her paid, but the doctor that perscibed the medication, is on vacation and for some reason the other doctor in that office is not filling it. If my wife has to suffer in pain and this doctor denies her her pain medication, I will be goin to the local news " Cancer patient denied pain medication on Christmas while children watch there mother suffer".
My mom had surgery here about two months ago and she talks so good about the nurses and staff! She was so scared about this procedure but they made the experience not so scary for her. Would definitely recommend!
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