Earlier this week, my 85 year old father was suffe...

Earlier this week, my 85 year old father was suffering from severe neck and right hand pain, so my mom took him to the ER. The first unprofessional encounter started there. He was disoriented when he arrived. After a while, my mom asked what could be wrong with him. The nurse told her it could be an infection or Alzheimer's! No nurse has the right to diagnose a patient in such a lightly manner or diagnose him period!

Once admitted, he had to have a CAT Scan done. The technicians were less than careful to say the least. When the three techs transferred him to the other gurney they just dropped him. The beds were not even so his head hit the bed and there was no support for his neck! This made his pain even worse. He told them to please be careful, but they didn't even acknowledge him. The same happened when he was brought back to his room. All we heard from the nurse and social worker was, "I'm so sorry," when my mother complained to them. This does not amend my father's excrutiating pain and tears for hurting so much and being scared. Him crying like a scared little boy broke our hearts! In the end, he was diagnosed with kidney dehydration.
His neck and hand pain was never addressed despite our questions. St. Luke's has gone downhill very quickly. Their staff lacks bedside manner, they act like they're doing us a favor and are lazy. To you he may be another chart, to us he's our loving father, our blood our everything! You are a sorry excuse for a hospital!