CHI/St Luke's Health System Reviews

Best nurse's and doctors they treat you like family

I can't speak for the ER because our experiences weren't through there. If you have to have surgery this is the place to go, I had OHS(open heart surgery) and was life flighted from another hospital. Everyone was great from life flight, OR, SICU, cardiovascular unit and teaching. Also went with my brother when he had a hip replaced. Excellent care and treated family well. There was a waiting room for family that had people having surgery with plenty of seats, coffee, and phone chargers. You signed in and could leave but the doctor that did the surgery came and told you personally how it went. I used to work in the hospital and was really impressed. . Keep up the good work St. Luke's.! Non emergency surgery and elective surgery usually gives you time to make an informative decision. It is your body and you have to decide what is right for you. If you are unsure seek a second opinion or do your own research. On the other hand, when time is of the essence and your life is on the line you will be fortunate if you get to St. Luke's. I spent less time in the hospital with my open heart surgery than I did after gall bladder removal at a different hospital. My brother's stay was also short. I think their pre and post op teaching really is a plus. You know what to expect, when to notify the doctor, and how to take care of yourself to aid in a full recovery. Keep in mind how many people are sicker than you and that you can sign out anytime AMA and go elsewhere..it is your choice.

Centrally located and easy access to with great parking close by. Make sure you know where you re going and what your destination is, the hallways and layout can be confusing! #yourTEXASrealtor

The best.All in general are the best good hospital doctor nurses everything in general good

I went to St. Lukes with stroke symptoms. I was seen immediately and given a battery of tests. I was later admitted to the hospital and seen by a Neurologist who I later discovered is rated #14 in the entire country. My care there was terrific. I wouldn't hesitate to go back.

Cynthia and Tammy were so considerate when I visited for my yearly mammogram. I feel I'm getting the best care possible. Thank you, St Lukes.

I went to this hospital for a procedure that I needed for my health and I stayed at the 16th Tower room 1638 & I must say that everyone at the hospital was super friendly, supportive & just super great. The nurses I had when it came to Sarah, Evert, Stephanie, Lupe, Roxana & Christina where all amazing and very helpful and kind towards me. They made sure to get me something to drink or get me something for pain when I needed it they also helped me when I wanted to go for a walk so I could enjoy getting some exercise since I wanted to enjoy some time away from my bed to get a little more limber so I wouldn't be sore or uncomfortable. They also asked me how my pain level was so if I was in a lot of pain they would do everything they could to make sure I was comfortable which I appreciated a lot. Also the food I got from room service was really great and delicious I enjoyed the food I ordered. I also wanted to say that doctor Codi Dawn Wiener did a great job on my surgery. She is a super wonderful doctor who I would recommend to anyone I know who needs to get any kind of surgery when it comes to any kind of gynecological needs especially with a heart condition or pacemaker. I just wanted to make sure that everyone know what a great experience I had at the hospital and I wanted to make sure that everyone knows how awesome the staff was to me.

Negative 5 stars. Don't go here! Worst service ever. Over 8 hours in er waiting room before seen for spinal injury.

Patient care leaves a lot to be desired.

We were offered a bag of chips for multiple instances of negligence that could've had very real repercussions

I was there in march 2016 for 9 days diagnosed with MS. Everyone was so nice. I especially remember the anesthesiologist telling me, she was giving me a margarita for the 3 hour MRI, and I was out like a light. The nurses and the nurses assistance on the 22 floor Neurology was so nice, I was ready to go home, but not ready to leave all the attention. I want to say Thanks to everyone that was part of my care, you made a hard situation, not so bad. If I ever have to go back, I hope I'm on that floor with those wonderful people.

I came here because Baylor referred me here to pick up an at home sleep apnea kit. It was a really strange experience. You walked into what looked like more of an office. A nurse took me and had me wait in a conference room. It looked like they had been decorating cookies on the conference table before I came in and there was granulated sugar all over the table.

The hospital is also very creepy. The oldest and most sad posters of animals on the walls. Also the hallways were crowded with unused/ old gurneys everywhere. The office was a little difficult to find and I saw no one else in the halls. I thought I was walking through an abandoned wing that time forgot.

I got no estimated cost of the test or any paper work. A few months later got hit with an unexpected $400 bill.

The only good thing was the nurse was very nice. I called the office and she ran down to meet me in the drive way to get the test kit from me so I didn't have to park and go inside.

Was there for a referral from a doctor for a scan I went at 5pm didn't see a doctor till 1 am then was immited for more test turned out everything's okay. But I saw a doctor twice the whole time I was there and no answers no anything. Never going here again never worst hospital ever

Single handedly one the WORST hospitals around. I ve never seen more inexperience staff in need of not only much more education, but bedside manner as well. I ve worked in healthcare for over 2 decades and I ve never encountered such disgusting staff in my life. And I was a travel RN! No wonder patient die from neglect here almost weekly!

I am in awe of the exceptional nursing care I received when I had surgery. I felt valued, respected, and was cared for like family. I cannot say enough about the fantastic nurses at this hospital. I highly recommend Baylor St. Luke's Medical Center.

This hospital has gone downhill. They left my father in the wheelchair at the door of his room when he got there. He doesn't mind the 5 hour wait in the emergency room, as that is now considered the norm and above average in most cases. What bothers us is the fact he was just left in the chair like ok there's your bed go ahead and help yourself into it, despite being very sick and needing assistance. Also, no pillow, no toilet paper, and many other things I could mention but you get the point. My advice is to spend the extra money if possible to go to a better facility. If not, make sure to ask for the bare minimum commodities at least as they admit you so at least it can be on record you asked. I am not certain at all that you will get them. It's now like a third world hospital as opposed to what it used to be. Very below par and below average facility. WOULD NOT RECOMMEND TO MY ENEMIES. BOOOOOOOOO

Needs to train there staff. Very rude Nurse's & PCA.. We have to take out trash, change the sheets to the bed. Nurse wanted for my son to do the stool sample. They take to long, to answer your call light and bring what you need. If you need your glucose or temperature checked they take to long. Respiratory Therapist come and lay out all medications not knowing the order it needs to be done and never comes back to sterilize equipment. Some patients are to sick, to do things for themselves never the less also have to do there own change of bed and other things..

The nurses were absolutely wonderful! Great care sense of humors and so kind!!! Im going back and I'm so excited to see the kind staff again!

This is the not the hospital to go to if you need urgent care. I lost count after 10 other patients were turned away besides my significant other due to a shortage of beds /rooms. Only after waiting for over 6 hours did they turn us away. I must mention we had Dr's order for admittance due to a severe infection that could not be treated with oral antibiotics. I ended up having to take him to UMMC MEMORIAL MEDICAL CENTER /HOSPITAL off of Tidwell by Shepherd. They took him right away and are treating him as I write this review by a very dedicated /caring staff. I'm not sure what is wrong with ST LUKES HOSPITAL but they clearly have more in staff issues than they can handle. So if you want proper /urgent care for you /someone you love, Please don't take them to this location.

I went in October to a new doc and someone on their staff mixed my chart with another persons chart. They have repeatedly given me his information and they have given him mine. Despite the numerous attempts to fix it they still have me mixed up with the other person. I would give them a 0 and I only recommend them if you want your information given out to strangers

Great service. Amazing staff. My dad was treated like he deserved. Cannot be more thankful

Probably one of the worst ER experiences I've ever had. Sat in the waiting room for three hours after being sent here by my surgeon who told I needed a few tests done and to go ahead and go in to ER. I received an x-ray and that's all the testing I was given. No IV was ever started not even the slightest form of a physical exam. The doctor came in and was very short. He simply said "there's nothing we can do for that here in the ER u'll have to see your surgeon"(who sent me to the ER in the first place) and gave me some ibprophen and sent me home with paperwork that said I had "A headache with no cause" and to return if I had the following symptoms and I went into the ER with those symptoms to begin with. Doctor didn't listen to anything I had to say. Worst patient care I've ever experienced will not ever return here or recommend anyone here EVER!

I'm an old guy. We have 4 grown children & probably more than our share of hospitals in the last 50+ years. My wife just went to this hospital with an on going afib problem. Not only did she receive 5 star medical treatment but I've never seen a hospital where EVERY SINGLE EMPLOYEE treated us with such respect & genuine kindness. The whole experience was amazing. Whomever runs this place deserves a raise.

The people I came in touch were very helpful and did all they could to answer my questions.

My wife went to emergency room at 5 PM and 6 hours we were still waiting in the emergency room to be seen. The only thing that had happen after the 6 hours someone came and said we are from registration. Please don't respond and say we take your concerns seriously and please call our patient care line. If you care, you will contact me directly.