CHI/St Luke's Health System Reviews

I have to admit, I saw all the one star reviews and was a little leery of having a surgery here. I spoke with the nurse about my concerns and told her that I read through the low reviews and she replied, this is the best hospital I have ever worked at. I read through the low reviews and most of them were from long emergency room waits. Then I noticed, that there were many five star reviews. After my surgery at this hospital, I must say that it is definitely a five star hospital! From the moment I walked in until I left, I was cared for to the upmost standard. There were people to greet me at the door, nurses to check me in (in a efficient manner), a pastor to pray with me, and anesthesiologist who was very calm and caring. I have never received such wonderful treatment at a hospital until now. I have had several surgeries at other hospitals and my experience was not Even close to the experience I had at St. Luke s. They run like an efficient well oiled machine. Do not believe all the other reviews you see on google that are one stars!! Those people probably had a bad experience (most likely due to the emergency room wait times). Overall, the hospital in general has such a peaceful and kind feel about it. All of the nurses that I came in contact with were so gentle and sweet and fun! I told them all I would leave this review and they were so grateful!

I was admitted to this hospital 8/15/19 after local ER did CT scan and found large thrombus in my aorta. The Doctor that admitted me is a renowned Cardiothoracic Surgeon with Baylor. He ordered an ultrasound of my carotid arteries, and found stenosis in both. He said he would do an endarterectomy first of the left carotid artery, and then several days later stent my aorta.

The first surgery was complete - I was told all went well.

During the second surgery - the thrombus broke apart during stent placement and emboli blocked off left femoral, iliac, and renal arteries. The stent was placed, and then an emergency cut down on my left leg (approximately 7" from inside of my thigh to my hip) was made gaining access to the left femoral and iliac arteries - followed by open thrombectomy (cutting the artery open and removing the clot) on both arteries. The renal artery was canulated, and the procedure was complete. I woke up during the operation, and a lady was saying you are hemorrhaging I have to put pressure on it. The pain was excruciating.

Later I asked why was there a 7" incision in my left leg? Were there complications? No I was told everything went fine. When I was released, I was given a copy of my records including the surgery reports, and then discovered that there were in fact many complications.

In early November I went to see my primary care physician because there was a piece of plastic sticking out of the bottom on the incision on my neck. He ordered an ultrasound followed by complete CT with contrast head and neck, abdomen and legs.

The report describes the Left Carotid System: internal, external, and common are completely thrombosed. My entire left carotid system is destroyed.

The left femoral artery is completely occluded.

I first went and saw a vascular surgeon at Methodist he indicated that there was no way the left carotid artery could be repaired. The femoral could. The issues were the result of errors in the surgery.

I went for yet one more opinion, from renowned vascular surgeon at UT. He reviewed the recent CT scans and stated that the issue with the left carotid was caused by a technical error during the surgery. And that there was no fix. The CT reveals atrophy in the cerebral cortex caused by diminished blood flow, and I am experiencing memory difficulties.

The damage is due to negligence - is permanent - and will get worse over time. Had the surgeon not made technical errors I would not have this problem. Had he followed protocol and checked after the carotid surgery with ultrasound or other diagnostic means he could have corrected it on the spot with a Merci - retriever.

I have kept this brief, as my treatment at Chi St. Luke's Baylor was a ride through hell, and there is more info; however, I think these are the key issues. The open thrombectomy he did on my leg was not proper, and the he destroyed my left carotid system. The renowned UT vascular surgeon said No One Would Dispute these were technical errors and Not the Intended outcome.

I will require additional surgery on my left leg, and am experiencing slow brain damage. All of this could have been avoided. Truly astonished at the extremely poor skill and treatment at this facility.

The staff that was attending my Mother was very caring and loving, just worn out! We had a good Gastro Dr., but the family physician was horrible! His English was so broken that we could hardly understand a word he said. Our 82 year old Mother will never go back to this Hospital again, 14 days is a long time! I think since they were bought out by Catholic Health Initiatives this hospital is never going to be the same.

Nurses are wonderful. Horrible experience with hospital itself. Doctors are absolutely incredibly "bad". This will be our last trip to this horrific institution. Please note these are Baylor doctors. Kelsey doctors are Awesome.

I m currently in the hospital and would have given five stars if not for the incredibly rude actions, sarcastic comments, and disrespectful behavior of Nurse Salina in CCU on the 6th floor. I hope her Nurse Manager (Olga) will follow up with me.

On the other hand, the other CCU nurses, the Telemetry Staff on the 14th floor, the nursing assistants, the imaging staff, cath lab staff, doctors, and Chaplain Frank Toliver have been fantastic!

Before tonight s events with Salina, I had planned on giving a five star rating. I work with the public everyday and there is no need for this type of behavior - especially in a field where you are committed to helping others.

I will be happy to share the statements made to me and the details of tonight s incident with any St. Luke s staff that would be interested in addressing the situation. She is young and hopefully someone can assist her in being more appropriate and professional when treating her patients.

DO NOT GO TO THIS HOSPITAL FOR SURGERY!!!! This hospital system is dishonest, and wants to steal your money.

At the end of 2015 I had a non-urgent surgery that was required, but could wait till 2016. In order to understand the costs of the surgery against my 2015 deductible I called several times to obtain a good faith estimate for the services required. I called with my insurance company to discuss the estimated costs of the surgery that I the customer would be billed. Based on the conversations the hospital system said, "you will owe zero upfront". I replied, "that is great, but nothing is free in life, what will be my total bill at the end of it all.", the hospital said "zero".

I went ahead with the surgery based on this understanding. If I had known that there was going to be a bill from the hospital I would have waited until 2016 to do the surgery to maximize my 2016 insurance deductible. To much surprised I received a bill in Feb. 2016 for almost $2,000.00. I understand the term "estimate", but to go from "0" to "$2K" is extremely dishonest and excessive.

Through multiple follow up conversations with a number of the hospitals dishonest accounts, they were unable to recognize that the hospital made a mistake in quoting the original "$0.00" costs of the surgery. I was willing to pay the hospital if they would provide a negotiated discount for the surgery based on the lie that was originally told to me in 2015 for the estimated costs of the surgery. The hospital system was unwilling to negotiate on any of the costs included within the pending bill.

To top it all off, I eventually gave in due to time wasting, and frustration, so the hospital won. I proposed a monthly payment plan of $50.00 per month, they conveniently stated that the minimum monthly payment they could accept was $150.00 per month. I advised the hospital that in order to become more honest with their customers they should probably include that in the packet of information prior to surgery. To some people $150.00 a month is a large amount of money, and it would be nice to understand that to establish a families budget over the course of a year.

In the end, after the last bit of information provided, I told them to send my invoice to creditors. Sad when you would rather pay a creditor than the actual place you received service from.

Please do yourself a favor and do not spend you money at this hospital. If you do, I hope your experience is different from mine.

Far, FAR and away the best example Hospital care. Fantastic staff and Specialists!

I received the first bill on Friday last week for $10. This is Tuesday and I have so far received two mailed bills and one phone call to collect this "debt".
This same thing happened the last time I used St. Lukes.
I won't use them again.

I went to the emergency room. It's a good thing I wasn't dying because I would have been dead waiting on simple patient care. Basic blood work was not taken. There were people in this emergency room waiting for several hours (more than 9 hours) and were still sitting in the waiting area. Terrible care and certainly not patient centered.

I have had a lot of surgeries over the years. This was my first at CHI St Luke's. My expectations were pretty low. I was expecting it to suck but to my relief my experience was pretty good.

I was pre-registered so admitting went fast. Yay! Pre-op nurses were very nice and professional. There was a delay getting into the operating room because of an emergency but that was out of everyone's control. My neurosurgeon, anesthesia, and nurses were awesome. Surgery went well.

Recovery is usually where things can go badly. My nurse was so nice and gave me pain medication when needed. I have a high tolerance for pain meds and have had to suffer in the past. I was very grateful to be treated as an individual and given what I needed. I was crying it was so bad but we had it under control within 30 minutes. And I didn't have any nausea. That was a first.

My first night was rough but I had the best night nurse on the floor. He was so kind and gave me my meds on time and never questioned that I needed it. I was sad to see him go in the morning. My day nurse wasn't as compassionate and made me feel bad for asking for pain meds. I also felt rushed to leave, my family was over an hour away and had to drive through flooded roads to get to the hospital. Bugging me to call them was unnecessary.

All of my nurse's aids were great! My PT and OT was very helpful. I was happy with my stay at St Luke's and would definitely recommend this hospital to my family and friends. It was worth the long drive to Houston. My doctors were from Baylor and I'm very grateful to have been referred to them.

I was in and out of my procedure in about 45 min. Very efficient.

Nancy at front information desk by valet is very rude and harasses people she needs to be replaced shes not a good representation of the hospital

Reading the reviews, and going through some of it. Why would the Woodlands location send, my wife there. She needed a mammogram, a MRI. They can't even provide those services! We have had to chase our tails, to get this taken care of. The scheduling, is a joke. Oh you don't need an appointment, just come on down. After a hour and a half of traveling. We were told you need, an appointment. I get it! We are going through a pandemic. Where is the services, we pay for? The app. You provide only works, for the Woodlands location. What gives? This is my love one, and we pay for quality care. Maybe, now that the Woodlands has a new Cancer treatment center, we need to move there, or go with MD Anderson.

I've been to St Luke's several times now. Each time the quality of care gets worse. The last time I went to the ER for chest pains while under stress and severe abdominal pains. The ER Dr didn't read my records on file or even touch me for an exam, but wanted to release me anyways. A specialist stepped in and admitted me for abdominal pains to cover the hospital. I have great insurance so that wasn't an issue.

They ran tests, but the Drs didn't me give any of the results except when they caused severe internal bleeding. The 1 test that showed something serious they turned me into a lab rat with 8 drs crammed into a small room wanting to run insane tests. They refused to let me see my Dr.of 6 years. They changed medications for no reason and gave me unnecessary things I didn't need like a carpal tunnel brace. I've never had a sore wrist one time.

CHI has changed the hospital for the worse. The nurses and techs are still wonderful and caring, but the new Dr are barely competent to handle things more than broken bones, cuts, and straightforward heart attacks. I recommend going to one of the other 5 hospitals within a 2 block radius. Stay far away from this circus of a hospital.

Nurses were terrable and incompetent. Whatever else dont expect to be able to get medical records. they dont answer their phone and don't call back if you leave messages.

I am totally satisfied with the service, the high quality of service I received at Saint Luke Baylor. The staff that prepared me for surgery were very kind and compassionate. Doctor Kaufman came by to visit me before the surgery to tell me exactly what was gonna happen and post surgery, the staff were very attentive to my needs. I m thoroughly satisfied with the overall of service I received

OMG! This hospital was HORRIBLE. I just moved to the Houston area from Georgia and by far Atlanta has better doctors and nurses. I was brought here by ambulance was in the ER forever thinking I was having a stroke..... They never came in my room to help me or anything.... Once getting on the floor on the 22nd tower I was just miserable for the next three days I was there... I had the same day nurse for three days which was Zara and she was rude and didn't care how you felt or anything.... The day I was discharged she took my IV out of my arm, didn't put gauze on it and I'm a free bleeder to due blood thinners and I was bleeding everywhere .... Take it she has only been a nurse for 4 months but that's only common sense. The hospitalist came in the room asked me how I was feeling I told him I was not felling well, he looked at me and laughed and said the only suck you are is home sick..... These people are beyond RUDE and I would die first before I ever used their services again!!!! Dr. Pariek is hateful and has concern with his patients..... Doesn't need to be a doctor at all!!!!!!!!

If my husband lives through the night, or not, I will have much to say about the social work department and the individual whose name I won't disclose at this point. In general, St. Luke's has declined since CHI bought it

Terrible company literally have been robbing thousands from me because they claim I had pre existing conditions for something I had found out through them which makes no sense. Do not use this service they are terrible at doing business.

When my husband got into his a car accident and he told me he was going to St. Luke's, I asked WHY? And our experience confirmed why I will NEVER go back to St. Luke's. Overall, the staff weren't friendly. They don't use their boards to write their names. I had no clue who the nurse was when I arrived. We saw two doctors as one was leaving and the other was coming in. The second doctor was who released us. He didn't go into an detail, at all. He ran in the room, said the scans were clear, ripped the neck brace off. My husband already has problems with his back, so we already know there is something wrong!! Well the doctor left as fast as he came in saying we were about to be released. We were confused as to why we were being rushed out since we have insurance. No MRI or anything, but I assume that's not protocol and may need pre-approval so I'll regress. We were referred to an orthopedic surgeon when in fact we need a neurosurgeon. As we stated my husband already has problems with his back and an orthopedic surgeon is merely for injuries. The nurse was annoyed that I was annoyed and dissatisfied by the explanation. She didn't have the answer to certain questions. And instead of saying let me find out she tried to answer and probably was wrong. She didn't try to find out at all. She merely stated it was in her "nurse" job. Overall, the atmosphere is not one you want to go to . We just felt like a number and customer service is of no concern.

Very efficient and very professional doctors and medical personnel.

This institution is near criminally overpriced. Some of the shoddiest service that I have encountered in this field has occurred here. I've been asked to pay for gross incompetence multiple times--incorrect labs drawn, poor billing, false billing, etc. If you have the option, I highly recommend going anywhere else. This institution is not worth it.

Horrible, horrible service. I had to be transferred to the hospital after the ER I was in found a mass in my abdomen through a CT scan. I was told this hospital would take care of me and do an MRI scan. I arrived there at 2 pm, the staff was rude, wouldn t give us answers as to where the doctor was, or when I was going to get a scan. FIVE hours later we finally saw a doctor, who only told us to wait for the specialist which took another THREE hours. I was in excruciating pain and desperate for answers, but I was given none and in fact was treated poorly when I asked for attention. FINALLY AT MIDNIGHT I was given an ultrasound by an extremely rude sonographer, her name was S Campbell. , She stared at me, sighed at me, and was aggressive about the fact I could not go through with a procedure because of the pain. She put me through the procedure anyway, that caused me so much pain I started to scream, to which she responded with a very annoyed that s enough, that s enough, calm down . She immediately left the room and ignored my calls for help as I kept screaming for her to come back. I asked for her supervisor but she told me they were not there, I asked for an authority at the hospital and she told me there was no one. She tried to avoid writing her supervisors name as I had asked her to do several times. It was only the next day that I finally was treated with some decency. I am appalled by the poor service and treatment of this hospitals patients. The people who are supposed to help you, inform you, support you, and make sure you are comfortable were rude, condescending, and even hurtful.
I ve never had an experience at a hospital like this and I am extremely disappointed.

Most Horrible Hospital... They will neglect you and let you be in excruciating pain... They are expensive also even with insurance they charge "Facility Fees" that you have to come out of pocket for... There are some very incompetent nurses and some rude PCA's... This hospital left a horrible mark on me and I'll never return... I've spent almost 2 weeks here so miserable...

Horrible wait time in the ER. It's been 4 hours, and I still haven't been seen by the doctor. CHI has ruined the image of St. Luke's. Never again will I go to St. Luke's for emergencies. Just unacceptable.

Before less than week I had surgery in my tongue, After my surgery done they put me on the chair not on the bed, I told the nurse I can t stay on the hard chair because I did hip replacement surgery last year she told me we don t have beds . I haven t seen my doctor after surgery just they give me many papers to sign them and I don t know for what because I wasn t wake up yet. They called my husband to pick me up from the parking lot of the hospital while I'm still under anesthesia... really it was very bad experience.

Cons: Valet is something else! They are rude. Also, they never have a transporter available for discharge. This is the 2nd time we are walking down without a wheelchair.

Pro: They staff on 20th floor are amazing. They are always helpful and trying to make sure we are comfy.

Staff is very unprofessional they got offended by a 12 years old kid ask him a question that doctors did not like the question and staff keep bringing up for next 3 daysif you ask any question to staff they don't listen to it and get offended

Wonderful can t stop recommending to all my family and friends.

Most of the people I have met have been very kind. I am so glad we have a choice of hospitals because St. Luke's has so many kind people working there. I have only heard of good things there. Everyone is so nice at St. Lukes, and is probably the friendliest network of any hospital I have been to in Houston or Texas.

I called to ask about a COVID test. The Receptionist receptionist was very unprofessional, she did not ask me what I needed help with or anything, I even said hello and she said yeah. After I asked her, she had no other knowledge as to help me find a location for COVID testing.

Just rating my experience based on the young lady at the information desk, 12/9/19 between 8:30-9:00 P.M. Very loud on speaker phone with Harry . Over the 15 minute conversation, I heard bitch five times, ass several times and much more not suitable for guests in the lobby to listen to.

To bad I had to put a star, I was born in this hospital 56yrs ago, this Hospital is the ONLY Hospital my Mother will go to. They now have crappy lazy employee's there, mainly the billing office, Pamela is the lazy 1 I'm speaking of. I took my Mother to the ER on July 24 2018 and she was released THAT DAY. Her ER co-pay is $75 which was pd that day. St Lukes billed for inpatient, $425. and the finacial POA sister that lives in another state pd the bill. And PAMELA said there WILL NOT be a refund because its been audited and closed only because my sister pd a incorrect bill. Hey PAMELA, I'm sure people much less Dr's do not make mistakes. Thank the lord my Mother's insurance company will file fraudulent charges against them. Look out, seems like they are in the business of theft on the elderly. Oh, and I have other bills (transportation home that St Lukes arranged, Visiting Angels invoice) for that day to prove my Mother was never admitted. It was just a ER visit. GIVE MY MOTHER BACK HER $425, that was mistakenly pd by the finacial POA child who lives in another state.

In early September, my 75 year old mom was transferred to St. Lukes from Brownsville, Texas on the recommendation of her cardiologist, to have a procedure done on her heart. As she has multiple medical conditions and requires 24/7 oxygen, she was transported from Brownsville via ambulance. Once she arrived, things went downhill fast. First of all she was seen by several doctors who didn't seem to coordinate with each other. Second the majority of the hospital staff was not very caring, and seemed like robots. Next, while attempting to prepare my mom for a diagnostic exam, hospital staff were unable to regulate my mom's oxygen levels and ended up scaring her by telling her that they might have to intubate her during the exam. She got so scared that she requested that the exam be stopped and that she be returned to her room. Note: She previously had this same exam done with her Doctors in Brownsville, with no issues.

After this, the doctors who saw her continued to give her conflicting information with one doctor stating that she didn't need the heart procedure because she would not benefit from it, while another doctor stated that she would benefit from it.

Finally, because of the confusion with the doctors and how bad the hospital staff were treating her, my mom decided against the procedure and asked to be sent back home.

This presented another set of issues. Since she was initially transported to the hospital by ambulance, we expected that she would be transported back to Brownsville in the same manner. Unfortunately, St. Luke's social services office, refused to work with us and kept insisting that I take her home myself. I argued with the Social worker that due to my mom condition, and the need for 24/7 oxygen, that she could not make the six hour drive back in my car and need to be transported back by ambulance. Even so the social worker, kept trying to find ways to push the transportation on me, even going as far as stating that St. Lukes could do me the favor of dropping off my mom, at my aunts house (who lives in Houston) and that we could then coordinate our own transportation from there. When i told her that this was not acceptable and that I would not accept anything less than ambulance transportation for my mom, the social worker stated that if my mom wanted the ambulance to transport her back home that she would have to cover the costs of transportation. Even though my mom has Medicaid, which covered the costs of being transported to St. Lukes, the social worker at St. Lukes simply refused to work with Medicaid to get the transportation costs covered. We even went as far as to tell her specifically what she needed to do, so Medicaid would cover the transportation costs, but she absolutely refused to work with us and Medicaid. In the end, my mom had to pay $2500 out-of-pocket to get herself transported back to Brownsville. i believe that St. Lukes should reimburse my mom for the costs of transportation since it should have been covered by Medicaid in the first place.

Long wait time in the ER over 9 hours. Alot of laws were broken talking about patients care and why they're in the ER. Guy came in disruptive security said nothing to him but the triage nurse had to. We should've known better to come here even the fish tank not working. ER lobby had throw up bags left in chair and wasted also. As of 6:45am we're still here.

Ok I get it, we are in the middle of a pandemic. But I think they should at least let 1 designated family to be with the critically ill patient not due to Covid and be able to visit the patient with proper screening. When you tell us your sick family is in good hands, we expect that our family will be in good hands. Especially at a time that we are not there. I quote you in your response to the other patient s review:
our mission is always to serve our patients with compassionate care. We understand that you have concerns about your experience, and we take all feedback seriously.
But from the ER to the lobby staff, and some of your staff on the main floor, a lot of them did not show compassion at all. What happened to the old St.Luke s Hospital? And to think that this is owned by a Catholic organization. We should not have taken our family member here again. We thought we would get the same care and compassion that we got before when our family member got sick. I hope you do take this feedback seriously and not just put aside. Now I see why y all only have 3 stars.

Accompanied my daughter for a long surgical procedure she had performed 11/15/19. As a retired RN I am always ready to scrutinize every detail of any medical appt. but especially one that was this involved. I am VERY pleased to report that everything and everyone from the initial valet employee to the registration receptionist to the pre-op staff to the surgical staff and the final discharge nurse were outstanding. The kind and professional behavior were most comforting. An especially big thank you to my daughter s pre-op RN, Lov, for her expert care.

My daughters experience here was horrible. The hospital room was dirty & in need of repairs. We had to hang hospital gowns across the window because some of the blinds were broken off, the refinishing on the tub was peeling off, the mattress on the bed looked like something they dug out of a dumpster and the food was awful. Thankfully there s a McDonalds there.
The nursing staff is even worse. At one point they were giving her the wrong dosage of one of the meds. & one gave her a lecture as if she were a drug addict when she asked for pain medication. The day she left, the nurse she had told her she could walk out on her own or they would call a transport for her if she wanted, so she chose to walk out because at that point she just wanted out of there. I have never seen a patient allowed to leave a hospital without being escorted out in a wheelchair. Especially when they had just given her a dose of dilaudid not long before she left.
St. Luke s use to be a wonderful hospital. I have been a patient there in the past, but things have really changed and I will not be going back there anymore.

BEWARE OF THEIR BALANCED BILLING PRACTICES. The hospital may be in network for your insurance, but the physician working there may not be. They will send you a surprise bill and will make no attempt to work with you on it. You will be charged list price which will be MUCH higher than their negotiated in network insurance or uninsured fees.

Everyone I came in contact with at Kirby Glen was very caring, friendly and helpful!

They don't deserve no star in ratings...
The Emergency room is terrible we had to wait 8 hours to get seen and is the emergency room!!!
Do NOT got to St. Luke!!!!

I will never go here. They have destroyed my sight is legally blind because of negligence of one nurse in 1983 in the neonatal center.

The nurses and doctors are great. My mom was down at this hospital when she passed away. They kept her comfortable while she passed.

Do not ever go here. I sat in their waiting room in pain that continued to get worse for 5 hours. Meanwhile they took people ahead of me who got there after me but nothing was wrong with them. How do I know nothing was wrong because the person said over and over they were just there to get pills and proceeded to try to sell pills in the waiting room. Meanwhile Dr orders CAT scan for everyone but doesn't do a thing. Then your night male triage nurse has a nasty attitude when asked anything. But you will be sure to try to over bill my ins again. No thanks. IF YOU VALUE YOUR LIFE DO NOT VISIT THIS HOSPITAL.

I was confined in here because I met an accident. Thank you very much! Everyone is so friendly and I am very thankful you are in this area to care for us when we need you. Your hours you are available are wonderful. The Doctors, nurses & staff are professional and very thorough.

Love love the people at CHI St Luke's Hospital Med Center Houston TX. It's the only hospital for me now.

The ENTIRE nursing staff on the Y24th Floor was beyond excellent, Monica, Kayla, Daisy, Ruthie.....can't remember everyone's name, forgive me! Even the hospitalist , Dr. Jarrouvie , was kind. Wonderful chaplains. Respiratory therapy staff is great, especially Nicki.

In ER on July 2nd, 2019
My nurse acts like a valley girl.
Specialist wanted me here & said tell them to call me and you won t linger in the hall of the ER. The nurse called him and he told her Oh I just wanted her evaluated. I m lingering in the ER.

Dehydrated and not receiving fluids like I was in the ambulance.
I ve not kept fluids or food down in 4 days and have lost 11 lbs. Severe pain in lower left quadrant times 4 days.
Don t come here. They don t care about you.
I am going to try and go home even though I m This ill.

I visited this hospital recently during the Covid-19 pandemic. While entering one afternoon I noticed that there was no one at the sanitation area as had always been. So I waited near the front desk to be called. The lady was on a phone call and I was the only one waiting. She didn't acknowledge me and even sounded like she may be on a personal call. After five to six minutes passes she calls me to the front desk. She checked my temperature and info and cleared me to go visit my loved one. But as I walked away she was back on the phone briefly. Before I could turn the corner I hear her end her call and call an elderly man to the desk. I had a feeling he was white so I turned to catch a glimpse and as I had suspected this was the case. I was very upset but didn't report it I just went on with my visit. This is one of several encounters my family have had with some employees there. Some of the nurses are great but some show the lack of empathy. I was admitted here years ago and had a positive experience then. I guess things have changed.

The staff are professional and friendly. The facility is very clean. CHI St. Luke s is my preferred provider for all my healthcare needs.

My Doctor Omar Atassi recommended me to do a surgery in my broken left hand for a better future life and I am very happy and pleased with my Doctor Omar and I know that he and his Team did a great job, thank you Doctor Omar for being professional
Jose Pereira

I have been here for over a week and have been treated with the best quality of care. The medical team is amazing and professional.

This hospital is absolutely the best it gets in heart surgeries, I had open heart surgery there and they were wonderful, I believe they are one of the best in the WORLD!

I love this place the staff is so sweet and professional. They also get you in and out.

The symptoms I was having are symptoms of Covid-19. We had called the ER to discuss the symptoms i was having, and they told me to come in now. I arrived around 8pm. The staff, and nurses checked me out promptly. Then asked me wait for the Dr. to take me to the back. I sat there for 4 hour's, and I was the only person in the waiting room. There was no ambulance that came in during this time. At 12:30am I asked the front desk person what was taking so long. All she could tell me was, we are waiting on the Dr. That's when I told her that I was leaving, and going to another ER.
When I arrive at the other ER. I was checked in and out with in 2 1/2 hours.

Don t ever bring your family here. The nurses simply don t care. No updates are given unless you force it out of them and make them do their job. My father was in excruciating pain for days and all was said was there is nothing more we can do, the pain medication should be working , but was clearly not. The doctors are great. The doctor was the only one to give an update. The only way to get ahold of a nurse is to walk to the front desk of the floor and physically call for one. They never came in on their own and had the audacity to say you don t have to keep calling me, I know when to come in it s my job while my dad is moaning in excruciating pain as if she was bothered that he needed help. In the end of course they found an issue and gave him more medicine, after 10 hours. Absolutely disgusting I hope they don t treat their own families this poorly. Our nurse was Daniella. We requested a new one and they said we could not have a new nurse. So we where stuck with Daniella s cold, horrible, absent survive. Don t ever bring someone you care about to this place.

This is the southwest chicken salad that was ordered from the kitchen. It was rather tasty. Many of the meals that come through are ok. My wife spent about two weeks in this hospital. The nurses and service was average. Most of the workers were good but many were very lazy

Terrible experience. I didn t wait long in the emergency room but the doctor didn t seem to care at all about what s wrong with me. He came in and I told him about two Of my many symptoms where he cut me off as I was talking and told me it just sounds like constipation and said he was going to put the paperwork together and left. A woman came in a few minutes after he left and she gave me a bill for 4K. I m paying 4K to be told that I m constipated?! I ve been struggling with gastrointestinal issues for six to seven years and I ve always been constipated but have never had pain like this before. Very upset and frustrated with my experience here not happy about it and I will be making some phone calls.

Super Waste Of Time... Came For a Study For My Epilepsy... There Answer Was Just To Add Another Medicine... neurology Team Is Terrable That Would Put Me On 3 Diffeent Meds. In It Fir The Money They Seem Like. Please Be Verycarefull And Don't Let Them Try To Force More Meds On You.

I was admitted to St. Luke's in Houston on Sunday, August 16, 2020. I had nothing with me. I did not receive ANY personal hygiene products until the day before I left. I was not allowed any visitors because of the Covid outbreak. The first memory I have of the hospital was the horrible smell on my floor (22nd) and in my room. My stay at St. Luke's in Houston is a horrible memory. I was confined to my bed because of a stroke which left me very dizzy and unable to walk without fear of falling. Since they had started me on blood thinners, it was too dangerous for me to walk alone. When I needed to go to the restroom, I had to have a nurse help me. I assumed these would be female nurses, but 2 different males were assigned to me during my stay. They both went into the bathroom with me (which was mortifying enough), but they stayed in the room despite my requests that they leave. One of them even carried on a conversation with a male who had been walking down the hall in front of my open bathroom door! I would not recommend anyone to St. Luke's in Houston because of the lack of quality nurses. Of all the nurses I had, only 2...a young Pakistani man and a black young lady who was my nurse the last night I was there, were professional, kind and courteous. I truly commend these 2 young people for their kindness and compassion. The medical staff were knowledgeable and proficient; however, they were not all compassionate and kind. The two young people I mentioned are the ONLY reason I gave this review 2 stars!!

A very incompetent hospital.
The workers are racist and the only thing that matters to them is to make the documentation to collect the money ...

Generally, highly disorganized and sloppy patient care with no regard for the patient whatsoever. The worst nursing care. Old decrepit conditions. Nasty personnel. And do not go to the ER.

Dr. Joseph Cosetti. Greatest cardiologist on planet earth.

I had an appointment at 09:00. Arrived as 08:00 as requested. Waited on fasting until 11:30. No explanation, no excuses at all.
The medical staff were polite although the nurse never stopped texting her phone even while was taking with me. I don t think it is appropriate.

The nursing staff is excellent definitely a plus.But this hospital will push right after surgery want to push you out to get another bed ready. I had knee surgery and within two days they come pull the drain out which was still seeping and wanted to get me to go home. Im not even quite ambulatory at the moment and I have excellent insurance. 9 inches of stitches down my knee and still heavily swollen. Trust me dont go to St lukes hospital. The nurses are by far excellent but the administration needs to be investigated. And im speaking for the my health and any one elses . Think long and hard about this hospital. You will be released and be back in the emergency room with in a short time .So pick your hospital carefully

I worked in the EVS department for a year after graduating college and I m here to say the cons outweigh the pros by a bunch. No opportunity for growth, understaffed, unprofessional, and management with the exception of a few will tend to make a lot of promises by offering promotions to employees but don t follow through on their promises. Workload is very busy with unobtainable expectations that are too high. When faced with problems, management will tend to fix it but create a new problem as a result by adding an extra workload along the way. There are a few supervisors who were great and knowledgeable since they have been here for years. However, please stay from the EVS department completely. When I joined CHI my plan was to get into a role and work my way up to a department that suits what I went to college for. However, I realized that the opportunities here are slim and HR is very clueless when asked about opportunities. The hospital prides itself on being a teaching institution but doesn t offer any research positions. Funding has been cut short due to malpractices such as failed heart transplants and blood transfusions. Nursing staff tends to hold discharges until it s convenient for them. Also there is a disconnect when it comes to them and bed control when a patient is discharged. House Administrators don t return calls when needed. Nursing Assistants tend to not prep rooms for discharges which creates a problem for housekeeping. The hospital right now is in a lot of turmoil and hopefully with new leadership in place things can change for the better.

I love this hospital really care for their patients

They have treated my Mom with respect and very caring thank you so much

My husband had a kidney transplant here 5/18/2019. He returned for 42 days and was discharged on 8/1/2019. Fortunately it was for a intestine situation. I cannot say enough about floor 25; the liver and kidney transplants floor. These nurses are the best of the best. Always kind, caring, making sure all of us knew what was happening. They are most definitely family to David, myself and our family. We were valued and were treated as if we were their only patient. I never saw one nurse go on break, comment about their long hours or days. I am a ex-nurse and I always know what to look for and each time he is either in the hospital or general office visits. You can be sure that I give you the highest rating and wish it had a thousand stars for me to mark. KEEP UP THE INCREDIBLE GREAT AND ON GOING WORK. Thank you for hiring perfect people.

Holy crap is this place a disaster. My mother walked into St. Luke's a few months ago with a high fever and severely dehydrated from diarrhea. A few days in, she started coughing as a mild case of pneumonia set in. They gave her "something to cough up the phlegm" and four days of non-stop coughing later, she coughed her way into a collapsed lung. Days later, she told her nurse that she "hadn't had a bowel movement in five days" (how do they not know???) and needed "a laxative and a commode chair". They got her out of bed for only the third time in two weeks (I had to pester them for TEN days to get Physical Therapy to visit her in her room) and put her on a portable commode chair, constipated with a collapsed lung and tubes hanging out of her side. She immediately went into respiratory distress and cardiac arrest. CPR was difficult with a collapsed lung and she suffered severe brain damage by the time they revived her (and then lied to us about how long she was out.) They left her to languish in bed for a full month, doing NOTHING to undo the damage they caused, while she developed a severe bedsore that is only now being taken care of by another hospital.

This hospital probably kills more patients than they save, and thanks to Texas Law, we can't sue. If you or someone you love needs to go to the hospital, GO SOMEPLACE ELSE!

OMG My daughter had a Stent Procedure and had to stay the night in the NICU. The filth I immediately complained to the staff about how nasty the room was. Called my doctor to try and get her transferred to another hospital. The dinner we ordered came with a dirty spoon. Not to mention I had to walk to the bathroom which was located down the hall around the corner and around another corner. Got into the bathroom and it looks as if it hadn't been cleaned in a MONTH. By now I am totally pissed off. Although they tried apologizing it wasn't enough. I have never been so upset behind a Hospital being so Filthy. That was just in the NICU. The outpatient waiting room was immaculate, the NICU AREA MAY AS WELL BE A HOSPICE I FEEL SORRY FOR THOSE PATIENTS.

Dr Williams is a fine doctor who asked questions, listened to the answers and in general made me feel
I had an ally in the search for good health.

Best staff ever! From my arrival until my departure they took great care of me!

Am a kidney transplant patient had my surgery in 1995 is August 2019. Am asking for help hopefully someone at this center can help me... I was only 15 when i had my surgery. After my kidney transplant i was told that i had to take immunosuppressives for the rest of my life basically i could die without. I just want too find out if AM THE ONLY ONE THAT HAS BEEN LIVING WITH A KIDNEY TRANSPLANT N NOT TAKING IMMUNOSUPPRESSIVES?? SO FAR EVERY KIDNEY TRANSPLANT PATIENT I'VE MEET THEY ALL DO TAKE THEM.. EVERY TIME I GO INTO A HOSPITAL THEY TRY TO PUT ME BACK INTO TAKING THE IMMUNOSUPPRESSIVES BUT EVERYTIME THIS HAPPENS MY BODY'S HAS A REJECTION REACTION. I NEED HELP IF AM THE ONLY ONE WITH THIS CONDITION I'LL LIKE TO HELP ON HELPING OTHER'S LIKE ME. IT'S BEEN 20+YEAR'S YES NOT A VERY PERFECT LIVE BUT BETTER THEN MOST. THANK YOU

I was making a delivery on the 5th floor on 9/21/17 and slipped and fell due to a ceiling leak. I got seriously hurt and was tooken to the ER for xrays the staff at the ER were very rude, But the staff up stairs on the 5th floor were very concerned and said this leak had been reported and going on for a long time and no one had did nothing to fix it. Now i am seriously hurt from my hip and tail bone. I am bruised and swollen with a 6 month baby unable to carry her or stand with pressure or weight on my leg. Im in pain and need a immediate response. Thank you

Everything about my experience at this place is positive. Check-in is efficient. The staff are courteous. My physician, Dr Miriam Ahmed, is in a class of her own. I would highly recommend her to any senior looking for first class care.

I have to say this has one of the worst experiences I have had in a hospital. Brought my dad in this morning at 530am to have outpatient procedure done and we should have been out by noon. I have been here for 14 plus hours now and still waiting for them to either release him or move him to a room for the night. All of this has been with basically no updates from any nurses unless I ask for one. The doctor was the only person to provide an update without me having to ask and he was the most amazing doctor but the rest of my experience was horrible. I would never recommend this hospital to anyone and I would discourage anyone from using this hospital.

Surgery went well. I came out alive on the other end and everyone was very caring and responsive to any needs. Don't want to do that again but if I had to - I would want to be taken to St. Luke's.

I had surgery 11/30/ 18 at this hospital. Let me preface the following before I go in to the details of my observations/experience. Both of my parents were frequently in St. Luke s in their latter years. Their care was stellar and the best one could ask for. The last time I was a visitor there was in 2011.
On 11/30/18, I returned as a patient for surgery. My doctor and anesthesiologist were stellar, compassionate,
and communicative. Upon arrival at 5:30 in the morning, I asked for directions to the purple elevators. The man at the information desk did not look up and pointed in the direction of the purple elevators. The first impression is lasting and I was dismayed at the actions of this man. Not the St.Luke s as I remember. The surgical prep team were not friendly. One brought me some Hibiclens wipes, told me in a curt voice to use all over my body. She left the room. Everyone appeared unsettled here. I was next moved to the surgical floor. An RN looked at me and literally threw the head cover on my bed. I m thinking what s going on here. My anesthesiologist was stellar, answered questions and an example of what your hospital should be. Of course, my surgeon is one of the best and frequently checked in.
My surgery went as expected and in the hands of an excellent doctor and anesthesiologist.
Recovery went well. Not much talking or checking in.
Upon discharge the same day, I was as required by St. Luke s policy to be in the care of a staff person until I m in the car. I was at the car, stood up and fell right to the ground. I looked up to the person transporting me and the St.Luke s staff person just stood there behind the wheelchair. I got up by myself and into the car. I was only a few hours post-op from back surgery. I did report this incident to St.Luke s. Whether changes in protocol will be changed, who knows. I expected a follow up call about the fall that day and that did not occur.
Additionally, I m concerned as to why patient surveys are not sent. How can you all know what is going on and the true care received by St.Lukes?
I have no idea when the decline in compassionate and stellar care eroded. I suspect when CHI took over as prior to that, this was the best hospital.

Horrible hospital,I would not recommend this hospital.Nurses very rude.

I recieved a heart&double lung transplant in 2012 there's a Great team of nurses and Doctors at St. Lukes

you have to go to an ER Snd be admitted the hospital this is the first choice heated blankets . Responsive nurses and doctors. The hospital itself is like a nice hotel good care in Comfort

Waiting in the er for more than 2 hours. They take you to admission and your registered so you can't leave. Its an er why is anyone waiting. This lady had test after test and brings her back to the waiting room.

Worst place ever. I'm new here in Texas and now 32 weeks pregnant. When I contacted them, I was 30 weeks preg. I was refer to this place because I'm looking for a doctor and I'm a high risk patience. I was told to fax over my medical records and I spend $45 doing so bc they wouldn't let me mail it in. Lady said she would call me back in 3 days, 3days passed by and no one called so I called them, was forwarded to a voicemail. Call back again and was also forwarded to vm. Finally, I called again today and was told none of the Doctors would take me. WTF? WHY DIDN'T ANYONE CALL ME BACK AND LET ME KNOW INSTEAD OF HAVING ME SITTING HERE WAITING? I must say, California have the bests Doctors, seems like all of the doctors in this area freaks out when they see my records.

I am so thankful that I found this clinic. As a senior I was looking for a clinic whose focus was on the aging process

I was well taken care of and enjoyed good, well balanced, and tasty meals. My room was clean and kept clean. All of the care givers wore masks and gloves which they changed when they came in the room.

Why do they send workers who don't know how to insert an iv? I have large veins and most everyone has no problem but nooooo.....after several attempts and a bruises the size of a silver dollar it was over. Now im ready for Halloween I can go as a junkie. Ray Charles could have done better.

Please don't let your family member alone with the nurses , my family member almost DIED because one nurse wasn't taking the proper care, he is alive because when he was literally dying, we found the cause he was dying that the nurse could have been prevented if she had been doing her job (there is a 1 nurse to patient in the unit where this happened :cardiovascular critical care unit ) while we were there in that unit another person actually died because a nurse was not putting attention on the patient, their family said they were definitely going to sue the hospital, but it was so heartbreaking to see them cry so much in the waiting room and knowing that nothing was going to bring the family member back , I will never forget that day ....

Fast forward with God help my family member improved but stayed in this hospital for a long time, he stayed in lot of the floors and In many units, where most of the nurses don't really care for the patients, they do the minimum they can, and believe me, even if the doctors are doing the best, the nurses can make your patient either get better or worse! Is like if they use all of their degrees to make the patient easier for them, instead of making the changes to get the patient in a better health but they would have more work to do.

And it was so sad that this didn't happened just to my family member, I witnessed many neglects on other patients which I did let their superiors know, and also her the stories of many other patient's families saying the same thing about the nurses.

In one instance I heard the nurse call from another room, it took them more than 15 minutes to go to that room, in the mean time I could see the nurses joking and laughing in their station, Later I called to report that, and basically they told me that I can just complain on my family behalf

And I can do a whole essay on all the times if we hadn't been there, the nurses would have neglected our family member and cause him terrible damage, Unfortunately for every one good nurse we had 4 terrible nurses, Please if you Can, be there for your family member! Believe me we had dozens of nurses through the stay!