Prior to traveling to the Med-Center I called the ...

Prior to traveling to the Med-Center I called the medical records department to ensure possession of my records the same day. I was informed after signing the release that would be able to obtain my records within 15 minutes.
The way leading to the medical records department is very explicit, however once in the medical records department I didn t know where to go to obtain my records. As you can see in the photos, no signs are posted pointing out a particular door to enter. I saw a door with hours of operation posted and knocked on the door because I saw a badge was required to enter. The door eventually opened to chuckling and staff members gathered at the door anxiously awaiting the person coming in. I was informed by the gentleman that their system had been down all day and the information would be FedEx to me next day once the system is up.
Completely disappointed....plus no one was going to tell me the door was unlocked the entire time until I asked.