I had a fairly complicated surgery at this hospita...

I had a fairly complicated surgery at this hospital about 2 weeks ago. Needing work on both my pelvic area and thoracic cavity (both lungs worked on). My surgeons and their fellows were amazing but the support staff at Baylor nurses, anesthesia etc. were some of the worst I have experienced. And I am speaking as someone who has had 3 surgeries and countless procedures over the last 2yrs.
Anesthesiologist wanted a 2nd line in. I told him a handful of sites that would NOT work, no one could get a vein in there. Instead of listening I wake up with bad bruises in EVERY FAILED IV site that I told him not to touch. Looked like I belonged in a battered woman s shelter.
In hospital 5 days to control the pain and get chest tubes out. First night I get an allergic reaction to an injected anti-inflammatory. The head nurse told me it s normal pain from surgery IT WASN T. I started hyperventilating 10min later. Even then the nurse ONLY hooked up IV Benadryl after my mother coached her to do it! No on call night doctor apparently
Trouble urinating after surgery. Nurses tried to help but ended up standing around gocking, 6 nurses watching me try to piss. I kicked them out. One stayed and tried to update the board for shift change. My bladder was screaming and only when I yelled did she leave. Hospital procedure trumps any patient needs or considerations at Baylor, that s obvious.
Procedure says you have to ask for EVERY medication dose, nothing automatic. One of my docs wrote orders so meds were on automatic schedule. That didn t seem to matter, getting meds on time was a constant battle.
X-rays needed after surgery. First tech was AMAZING got 2 X-rays at bed side no issue what so ever. The 2nd tech insisted that the only way to get clean X-rays was to have me sitting FULLY upright (not true based on previous tech) and in that position the metal plate they need was resting fully on my back. (When lungs are an issue back pain is a big thing). I couldn t take the weight on my back it was agony. I tried to tell her it would work fine if I laid down but she instead yelled down the hall that I was uncooperative and needed to be taken down to imaging.
I was taken downstairs for an X-ray and that went fine but afterward I was parked in an empty space and given a call button. The call button only went to an EMPTY nurse s station in front of me. I was drowsy and falling asleep in the chair, almost falling out (major drugs in my system) and NO ONE was around. It was a ghost town! I can only imagine how their critical patients are treated.
Hospital runs understaffed, or seems to = horrible outcomes for patients. Can t sleep more than 10min at a time with constant checks and nurses loud in halls.
WORST of all was sanitation!!! I was there nearly a week (5 days) and NEVER ONCE did I see sanitation staff in the room! I was just out of surgery! Infections people!!!
Discharged with NO wheelchair at all. I was made to walk behind the nurse several flights down and across the hospital. I could barely keep up (I was barely managing laps around the floor). The nurse then sets my 20lb bag (can t lift more than 10 after surgery) on a couch and LEAVES. My mom was picking me up and had to leave the car in the entrance to come in and get me. The hospital valleys screaming at her to move the car the whole time!
As I said working a Baylor are great, but if they have admitting privileges at ANY other hospital, go to the other hospital for surgery. Worst patient treatment I have experienced. And this is from someone who has had to have 3 surgeries in the last 2 years. I've had my share of procedures and met countless hospital staff. You shouldn't need to be on guard from your own nurses and coach them on how to do their jobs!
Still no survey call from the hospital, wonder why . . .