Castle Hond Review

Was recently at Castle Honda and bought a new Honda CIVIC, Porya did an amazing job showing me the car and differences between the different trim levels. What I liked the most was he took the time to show me not what was best for him but made the most sense financially for me. He sat us down offered refreshments and explained in detail the differences between finance and lease and why each option was good and bad and which was best for us. Very rare to find a sales person as honest and friendly as Porya. Cant wait to get back from my vacation to pick up my new HONDA.

Thanks Porya and the Castle Honda team.

Great experience! Very professional. The best car buying experience I've ever had. I've bought an Acura, Corolla, Hyundai in the past and this was by far the best experience. Tom Koss was a straight shooter and no haggling with no dealer tricks (such as keeping you there for hours). Fast, to the point, professional and a great price. Definitely coming back here! Very very pleased. Matt

Horrible car repair experience
Took money around $700.00 and car still not fixed. Says there was no grantee.

Dan Pak was great and helped us a lot!

Very patient and was willing to go out of his way to help us.

We definitely recommend him when you go to Castle Honda

I purchased my car from castle Honda from George! Great sales man, very pation and helpful, and he made us very happy and the purchasing process was very easy.

GREAT SERVICES

I emailed the general manager of Castle Honda Morton Grove IL last September 15 but no response. I don't think it was a wrong email address because I got the info from the email I received. Since there was no response, I thought of sharing my experience here in Google so other customers will avoid this incident (if they can).

I asked my son to bring our Honda Civic LX 2014 last August 24th for 21,000 miles service.

The service advisor, Fouad (if I remember that right), spoke to me on phone to let me know what needed to be done on the car and told me the approximate fee. I agreed and was told it will take an hour for the service.

I had to give my credit card details on the phone so my son can check out later. Everything went well up to that point.

Around 4pm, while coming out of Honda service compound, my son called to let me know the car was giving a warning of low tire pressure and the car was not washed. I told him to go back and ask.

When I saw my son back home, he said a staff of Honda told him to drive the car to the car wash area but he wasn't able to ask about the tire pressure as he got to go somewhere else.

I ended up going to the nearest gas station and put air on the tires myself.

The last time I took my car for service in Castle Honda, I also had to be the one to drive the car to the car wash. But the one before that, I dropped my car for service and picked it up after couple of hours, my car was all washed and clean.

Is there a difference between waiting and dropping off the vehicle? Car is not washed when a customer is waiting but it will be washed when customers come back to pick their car up?

The things I would like to point out:

- Inconsistency of customer service
- Customer has to be the one to drive the car to get it washed
- No (human) after sales follow up call except for the generic email telling me about customer survey that I might receive; that if I will not rate EXCELLENT from servicing my car, then it is a FAILED score for them
- My son is just a kid that he was not given equal service treatment as would be to other (older) customers?
- No business card of the service advisor anywhere on the paper work or anywhere inside the car
- How come the tire pressure was not checked when in fact it was one of the points on the checklist that was done?

I understand, car wash is a privilege. I see that due to competition, dealerships or any auto repair shops would include car wash in pursuit of great customer experience to enhance referral and repeat business. So, this becomes a standard giveaway.

Never mind the "extra mile" that typical customers will expect from such reputable dealership, but just an attention to detail. I am not asking too much. My car may not be the top of the line and it's 5 years old. I chose to service it in Honda just because I have high regard with Honda service, wouldn't it supposed to be reciprocated?

I was not in the market for a new car but my sister had a great experience with Mazen buying her new Pilot and after hearing how much she loved her car I decided to do some research on my own. To my surprise I ended up deciding to trade in my Acura MDX for a new Pilot and I couldn t be happier. Mazen made my car buying experience a pleasure and I never thought that would be the case when buying a car. Everything was so easy including paperwork, Shamoun was also awesome to work with. Completely happy with my decision on dealer and car. Love my new Pilot. Thank you Mazen.

Knowledgeable experienced sales staff works to understand what you are looking for and help you find it. Service department backs up the sales promises and the deals are excellent. Have purchased a number of cars here, both new and used, and the experience is always a pleasure.

Great service and excellent salesman! I would recommend Castle Honda to anyone looking for a great car at a great price.

Buying a car is so hard and stressful specially if you are a girl but not if George is your sells person. He made it so simple and easy. His knowledge about cars is unquestionable. I had tons of questions and he answered patiently all of them. I purchased new Honda HRV, this is my third car that I bought but this was first time that my sells person not only connected my cell phone to the car but also explained all details about car. I left dealership very happy and knowledgeable about my new car. Thank you so much George for your help and professionalism .

Very friendly, need appointment for service except air in tires

This Castle Honda always gives me both good deals on my cars and professional and caring service. They listen to my needs as a driver and reccomend cars that could work. I went yesterday to turn in my leased vehicle. Pawel weighed with me the pris and cons of leasing and buying and I decided to purchase an awesome Fit. Pawel took the time to explain cars and test drive. Marian kept things simple so I was able to purchase at a very good price and low interest rate. When I misplaced the receipts, etc., they gave me (I was very excited and forgot I had taken them!) both Marian and Pawel patiently reminded me of my steps and I found receipts! Definitely would go again and highly recommend.

This was the worst dealership I have ever been to. I went to purchase my first vehicle and had such a horrible experience that I left. I went to purchase the car with my grandfather and the salesman began to insult the vehicle my grandfather drives and was being flat out disrespectful. I can guarantee almost 100% that I am not returning to Castle Honda and neither should you. Also a saleswoman by the name of Dorota was not making this experience any better. She was quite pushy.

I can't say enough about the sales team at Castle Honda in Morton Grove.Jim and Tom did an excellent job of walking me through everything I needed for my new CR-V purchase. Sales rep was Jim and he was just a blessing to work with. He was extremely professional, honest and very patient. He went above and beyond to make sure that I get the best deal. Since I just moved here and haven't been driving for past 7 years he even give me a driving lessons before I left (that was very nice of him ) and then he made sure that I get home safe. I highly recommend Castle Honda in Morton Grove if you are in the market for a car and I highly recommend Jim and Tom since I think that they are the BEST!!!.Once again THANK YOU GUYS from the button of my heart for the best car buying experience ever and of course thank you for my new car.

Horrible sales people! Dealt with Porsche and she is very unprofessional. This was my second interaction at this dealership. I had gone there 10 yrs ago and they said I was approved for 9% financing and my credit is very strong. I didn't take their "deal" and went to Rohrman where I was offered 2% and purchased the vehicle. Castle is very unprofessional. I highly recommend any other Honda dealership.

Took in my accord for a simple oil change and they were very accommodating . The waiting area has a coffee machine and water bottles. There is wifi ladies and gents overall it made waiting very pleasurable.

2months ago I bought Honda Pilot...worst customer service you can think of I was already prepare that I am going to have a bad customer service but this time they pretty much beat everyone by providing the shittiest service ever I have a long list but no use here is few things.They lie to us on everything including when I went for finance they trying to rip me off by giving me high interest rate when my credit score is over 750 seriously you think we are dum here.I bought a brand new $37k car and no even show me how things work here is the key your car is on front no even bother to remove the plates I have to walk to the potter and request him to remove my plated I am still missing owner manual from the car I was so tired all together waste of 4 hours 3 for financing and 1 for potter......please don't go by good reviews they are all fake go some where else to shop I am sure you will find a better deal and most important customer service.
thanks

To start: I had a great experience with sales (Harris) and had a seamless buying experience from them. They're the only reason I'm giving 1-star instead of Zero, but I'm sorely disappointed by the Service dept.

Yesterday I took my car to Castle Honda Service for a tire replacement, after about an hour of waiting I was told the tire would need to be replaced but they didn't have the tire. I was asked to leave the car overnight and told that the car would be ready by 11:30am today. I had work at 1pm today, so I left the car thinking I'd be able to pick it up and go to work. At 11:30am I called (after hearing nothing all day) and was told the tire hadn't arrived yet, and may not arrive until 5pm. If they were honest yesterday and told me this, I'd have come back tomorrow. But now, I had to take an Uber ($30 round trip) to/from work, and when picking up the car, service refused to give me any discount to make up for this fact, when I could have easily taken my car to work and returned another day. I hate to say it but I will no longer be getting any service done by this location.

Edit: Lmao! They didn't even have the courtesy to put my spare tire back into its spot! They just threw it into the trunk for me to take care of.

This is really for the used car sales dept. Came in to test drive a used camry...if i recall correctly it was a 2003 camry with approx 85k miles. First the car was super dirty...no attempt was made to clean. I called couple hours earlier to inquire after seeing it online a few days before. So its not as if they just got the car in the lot. I dont know what it is about some salesmen, but I dont know why they have to be completely dishonest. First thing he said was, this is a really great car...you will really like it. I test drove it and it is every bit a 15 yr old car. From a mileage persspective, it is relatively young for a toyota camry, but it feels like the 1 was missing from the 85k miles. Everybody knows and expect car salesmen to play up their cars, but really? To me, this car at most is worth 1.5k...not 5.5k. I read the reviews online, and i understand the bad reviews

Friendly Staff and Smooth Transaction

My wife and I recently purchased a used Honda Odyssey from Castle Honda and we were very satisfied with our experience with them. Our sales specialist, Mazen, was very helpful, accommodating and friendly. He made sure our visit was worth it seeing that we drove an hour and a half from Milwaukee to see the van. The car was newly washed and vacuumed. Mazen was very honest, showing us all of the blemishes of the used vehicle before we made our final decision. One of the rear sun shades was missing and they ordered on the spot for us and had it shipped to our home. All in all, it was a smooth and enjoyable process purchasing a car from them.

I went to Castle Honda dealership on Saturday 11/14/2015 with few questions about 2016 HRV. I experienced THE WORSE customer service ever. First, I wanted test drive the vehicle and was told different things by different people, more than that I was just waking back and forth asking first to speak with salesman and then manager..no response. Finally one of salesman with name Mike, who was Russian, agreed answer my questions about the price and availability of the vehicle. And if I though than nothing worse can happen I was wrong! This person was horribly rude to me and my parents, and the price that he gave us for EX-L with navi is $29,700. Seriously?? With % 9.5 I've NEVER experienced such horrible costumer service!! Would never recommend this dealership to anyone!!!

I had the worst experience in this dealership. These people are not professional. Will never go back or recommend anyone to go there. There are plenty of other Honda dealerships to go to. The sales people tell their customers to put good reviews online to get some discounts on their future oil changes . So all the good reviews you see for this dealership don t believe them.

I was recommended this dealer thru my friend who also bought there car from Harris who has to be one of the most professional and very knowledgeable about his product. Harris answered all our questions and made it so easy for us to make out decision at the end Nora the sales manager came bye to make sure we were being took care of and made sure we were not waiting longer then we had to overall great sales great management great dealer thank you Harris

Purchased a certified used Honda from the dealership for my wife on mothers day. Got a great price and the van that we bought was in really nice shape. The sales person was easy to deal with.

I just purchaed a new Honda crv at Castle Honda. Tom Koss provided excellent, expedient He explained how to use controls inside the car and invited us to contact him for any necessary information. that's how happy I am with the service I received.
Great service. Great selection. Great experience overall. I would hightly recommend this dealership to anyone looking to purchase a Honda in the greater Chicagoland area.
Thank You Tom & Castle Honda

Every time I come for service or maintenance checks
they do solid work, I must say professional job, other dealer like autonation have rude disrespectful employees, here however they trying always best to serve their customers.

I purchased a Honda CRV with the help of Dan Pak back in February. It was the best buying experience ever. My husband and I arrived maybe 30 minutes before closing but Dan still took the time to help us find a car and fill out all the financing documents. We were out within the hour.

Came here with my mom she needed a good car
Financing was easy we got in below her budge . Sales team was great. Thanks this was what mom needed to get moving!

I bought a used car here and it dies less than 18 hours after purchase. While the car was at the side of the road waiting for a tow truck, someone approached us. He said that he worked at Castle Honda and could not believe we were sold the car. He suggested that we trade it in asap. When I spoke to the manager about the problem, he said that we signed a "buyer beware" form and they were not at fault.

Nice people, not pushy at all and that's what consumers like. They will even let you test drive the car by yourself.

Most unprofessional dealership I've ever dealt with.. After reading the reviews I had my hopes up, but they must be all fake reviews. The sales man was pushy, uninformed, and careless. I also put down $500.00 for them to hold a car, after the lack of professionalism, I decided NOT to make the purchase even though the price was great, I was told I would be refunded that day but it may take a day to show up, I was ok with that.

After a few days passed, I called, asked about the refund, the lady who answered said she had no information for me, unorganized at it finest, I called in again, spoke with the "GM" who gave no assurance about the refund, called every day for 5 days in a row, still don't have the refund, Called again today and was told I needed to talk to someone else, always given the run around.. They don't hesitate to take your money, but damn, they sure refuse to give it back. I'm still currently without my $500.00.

BUYER BEWARE!!!!

I bought Odyssey 18 in March 18, over a year I still did not receive tittle yet. After 6 month I called salesman & left message few times but no respond. I called customer service she said: not our problem you have to call State. I called State & they said: They sent out to Honda Financial Corp on 3/13/2018 (I pay off why they sent my tittle to Honda?) I called Honda Financial & she said: there is no record, you have to go back to dealer. I went back to dealer & talked customer service & they said: She is off today, come back next day (whole dealer only 1 person knows how to use computer?) I went back to salesman asked for help he said: give me information I will find out & call you back. 2 weeks passed I still don't hear anything from him. Very bad service & system. I love Honda Odessey, this is second one I have but I think also the last. I will go back to Toyota.

Nora and Harris were a pleasure to work with. Made the car purchase experience so smooth and great. Never felt pressured or rushed. Very professional and so patient.
Highly recommend the mom and son combo. Thanks Nora and Harris!

I had the worst experience at Castle Honda!!! Stay away from this place. I am sick to my stomach when I think about Castle Honda and Marian Cierpiala -finance guy.

Johnny Hom was our sales rep. He helped us with our new Honda Pilot. Very helpful and a good purchase.

Send a request for a Internet price for theor lease specials and they would not send me any information. Why have an internet department of they are not willing to give information.

Poor customer service.

I had a great experience buying my 2014 CR-V at Castle Honda. Very special thanks to MAX my sales representative for being very patient and helpful with all my needs. I have a honda dealership closer to where I live but I choose castle for their excellent customer service and fair price. If I will trade in my other car I would definitely come back.

I can't go on about how honest and helpful their whole staff is here. We purchased by wife's 2019 pilot from here a few months ago and haven't been more pleased. They have a very large inventory for what seems to be a smaller dealership from the street side. Also if they don't have the specific car you want they will go above and beyond to locate one for you. The staff is very knowledgeable about the vehicles and went above my expectations in walking me through the car. I'm a car guy myself that does a lot of research and I was even impressed by the level of detail.

I think what stood out most for me was the financing piece. The Finance Manager Shamoun, spent a thorough amount of time with us explaining all of our options. He even weighed the pros and cons of Honda financing vs the Third party which was a surprise. Also he offered very honest advice regarding all of the add-ons you can purchase such as an extended warranty. Again, I consider myself an informed consumer especially with car purchasing and was taken aback by the honesty. Never felt pressured or tried to be upsold like I have in other delearships and felt as if these guys were my friends walking me through the whole process. Would recommend this dealership to anyone!

I came here to purchase a used car. They have a very aggressive sales staff (what you can expect with any car dealership)...they really kept trying to push me towards a deal I was uncomfortable with, although I already told them what I was looking for. After not being able to make a deal, I was told to leave because what I was asking for was "impossible" according to their sales manager (Mark or John, I don't remember his name). Immediately hours after I left they wouldn't stop calling me, because they wanted make a deal. If they just gave me what I politely offered in the first place, we wouldn't have had to waste each others time.

I was blown away by the outstanding customer service at Castle Honda! Carlos Santana went above and beyond to help me secure a fabulous car at a fantastic price!! He treated me like family and made sure every detail was covered. GREAT EXPERIENCE!! They have a customer for life!

Dealt on line with Mike A. E-mail their web site and got no hassle internet quote within an hour. Straight forward pricing with out any BS like some other local dealers. No forced add ons or market adjustment fees. Came in on Saturday to pick up the car no surprises no games or bait and switch, just the price that we agreed on. It took about an hour to do the paper work and I drove off with my new Accord from Castle. They have free car washes as well and I been using it for few weeks now.

I love the customer service. My sales consultant was Harris Fazal and he was awesome. I would definitely recommend to family and friends.

I don't recommend this place for service. My mom purchased her accord here a few years ago, so I've been loyal about taking her car here to get serviced every time - not anymore. Service employees are rude, amped with attitude, and tries to charge ridiculous fees for things I never asked for/don't know about. Shady! I will definitely be going to a different dealer or shop from now on.

Have bought two cars through Ali and his team and it s been a wonderful experience each time. I highly recommend Castle Honda!

They were nice and very quick and now we have an amazing car thanks to their speed and kindness thanks Shamoun Dahlan; Finacial Manager

I had an excellent experience with the Service Department at this dealership, particularly Danny who was courteous and professional.
On the same day, however, I had a Sales manager tell me two different versions of a story to cover up his lack of knowledge about a situation and then hang up on me when I called to report an issue with my car.

I wish we read the reviews of this place prior to visiting - seems like I'm not the only one who had negative experiences here. There are other Honda dealerships in the Chicagoland area and I'd recommend going to those locations over this one.

Incredibly enjoyable buying experience with sales guy Harris and the sales manager Mrs. Nora Choudhary. Have purchased from other dealers in the past and spoke with several dealers researching for this recent purchase but the vibe at Castle is much more transparent and professional and all around decent. Nice people to do business with and they will match or beat anyone else's pricing.

Castle Honda is a very friendly place they greeted me on arrival after 1 1/2 hour drive,, no messing around or waiting, My salesman was polite, to the point and didn't push anything on me or talk about anything he was not 100% sure about, being new to the dealership, anything he didn't know he was open about and got the answer from someone who did.
Mark Fisher Finance guy, went to great lengths, and put a deal of effort into securing a very competitive finance deal. I honestly think many dealerships would have told me to do one after the initial rejection, but they persisted, got the car ready and pushed through the finance. I am now the proud owner of my dream car.

Thank You
Mark & Castle Honda

Castle Honda in Morton Grove, IL offers 5 star service to their customers. They are honest, helpful, and go the extra mile. The quote I was given was the amount I paid for my car, and I would especially like to commend Salesman, Josh Ghaffari who not only went above and beyond to provide me escort from the airport to the dealership, but did this all on his day off and still took the time to take me out for a test drive and explain the bells and whistles, that would help me on my 6 hour drive home. 100% genuine. Definitely left a satisfied customer.

I purchased a 2018 Honda Pilot EX-L from Castle Honda in Morton Grove. My salesperson Josh and the manger Jon were absolutely amazing. They were very patient with me as I was very apprehensive about my purchase. Both of them made sure that I was comfortable with my decision. Yuriy in finance explained the benefits of certain features in my car. He suggested a bumper to bumper extended warranty that was definitely beneficial to me. I requested some additional coverage and he explained as to why it was not beneficial to me. This was a smooth transaction and I would highly recommend this dealership.

be careful of this dealer's internet quote, which doesn't include destination fee...it is waste of my time to drive over there for a seemingly lower internet quote!

I recommend dealing with Jim, I pretty much was shopping all around the city and when i stop by Castle Honda Jim took me out for a spin and in less then 2 hours he had the key for me.

Great Price and Great Service!

BEWARE, terrible service practice. Went to service my Odyssey and they said there is oil leaked onto my alternator. Charged $1600 for seal, belt and alternator. Told me my battery was dead and I wouldn't be able to drive it away. I should have known about that scare tactic so I got it fix. Drove it for 2.5 weeks and noticed my power steering was leaking. They wanted another $1100 to replace power steering pump. Maybe it was my pump that leaked and not the engine seal. I'm never going there again. If you can drive your car to any dealer, you can drive it away. Definitely STAY AWAY from this place.

Harris Fazal, Senior Sales Consultant, made an otherwise dreadful experience very enjoyable. Not only was he seemingly transparent and calming in his dealings but he was also both personable and knowledgeable. I even saw him personally cleaning the windshield and other windows (with a spray bottle and a cloth) of an older customer who advised him that she was having trouble doing it by herself. It was both surreal and unreal to see a car salesman going to those lengths to help a customer. He is an exceptional ambassador to not only Castle Honda but also to the Honda Corporation, in general. If you re looking to buy a Honda, I would strongly urge you to consider meeting Harris.

Dealer named Dan Pak was amazing.
And also the financial team did amazing job for me!
Highly recommended!

I visited Castle Honda to look for a car. Marcus (Sales associate) was very helpful working on a deal with me. He was honest and very friendly throughout the transaction. I highly recommend this Castle Honda

I'm not a fan of dealerships typically, but I just bought a new Honda CRV there from Tony. It's my first new car ever, and I felt fairly treated. He told me what he was willing to do and why, then cut me a deal on a few other things, and overall, I felt like it was very honest and straightforward. I will go back to Tony when my wife needs a new car.

Good service helpful and salesman Josh fantastic that is we went back for another car in 6 months to same guy

My search ended here! I have been looking for a car for my son for a few weeks. I was looking online and the selection was great. When I came in I wanted to get straight to the point since I actually found what I was looking for. Jon Kommel was amazing!!!! I find out shortly after talking to him he is the used car manager. He answered all my questions and made a few suggestions and all said and done my son has a certified car. Thank you again to everyone who helped me out.

I live across the street from them so i thought about support their business but it's terrible and i will not recommend to get your car serviced here. bought used certified. Car got all the fluid changed by the them even the transmission fluid. not even 10 thousand miles, brought car in for oil changed and they said transmission fluid is dark and need to be changed and blame it on the previous owner brought the car in pass the recommended miles for transmission fluid service. so why they post on the service records that fluid changed before they post the car on for sale . what kind of car that need to have transmission fluid change every 10 thousand miles? or whoever service the car before didn't replace the fluid and just mark on the check list that transmission fluid replaced is done to finish their duty so they have free time. Contacted them and they said someone will get in touch with me but noone called for 4 months. this will be my last car from Honda and from this dealership. transmission fluid dark after 10 thousand miles and need to be replace. ridiculous. noone have that kind of money to throw in like that every year to have fluid replaced.

Bad experience,I bought cars from Castle Honda before,had a great experience.Sadly, I went back to get a new car, and my experience was not the same.I ended up going to a different dealer, customer service makes a difference

Best parts dept guy looked at 50 films found my part

We had a great experience at Catle Honda in Morton Grove, IL with Terry J. Mofreh and Brent Dixon!

i went to purchase honda CRV 2020 model two weeks ago ,
met sales person name Mr.TOM KOSS and start to look to buy Honda CRV.
found a good color CRV after TOM koss gave good talk and detailed information also test drive.
after nice deal, drove car to home,without any issues. was a good nice trusted sales person ever.
if you buy cars,
ask for nice trusted people any where you go.
when i try to buy Honda CRV from autonation honda at desplaines,sales peoples worse mocking behavior to me and my family, time waste and look for other dealers.
also fraud and scam from schaumburg Honda, same situation and behavior just like autonation honda especially this tough time and not much sales going on as usual summer because , covid.
i preffered castle honda,for to buy any vehicles don't matter new or used.
finally i got nice deal with Castle Honda.
clap your hands to Tom koss and other staffs also his manager.
Thanks
from.
Jerson Varghese
Mount Prospect.

We purchased a vehicle here and we are happy with the vehicle. But we were not happy about the financing. The salesperson gave us an "out the door" price and we agreed to the amount and proceeded to sign the financing papers. We quickly realized the monthly payment was higher than expected. We found out that the financing person added about 1500$ to the total price!!! This consisted of a life insurance policy and disability insurance policy. He said that is part of getting the Honda financing rate. Well since it drove up the monthly payment by $25 I was NOT happy. After showing my displeasure he said he would eliminate the life insurance (-$700). We grudgingly agreed to that deal. So fyi to any car buyers: be prepared to buy life insurance and disability insurance when you visit Castle Honda. AND we are not happy with the salesperson knowingly deceiving us with the inaccurate out-the-door price.

I had a great experience at castle Honda dealing with Mario (my salesperson) and Marian (the finance guy). I shopped around a lot at different dealerships and found this one to be the best price. Both Mario and Marian were kind, helpful, and patient. I was able to negotiate a very good deal for my new CRV and trade in. I would highly recommend Mario. He is not a high pressure car salesman like many others I've dealt with and this is why I appreciated him so much. Thank you!

Recently bought a used car from here. Lana K helped us out. She's down to earth and was excited to assist us, taking the time to explain the process and guiding us throughout our purchase. I would definitely recommend asking for her as well as a purchase from this location!

Called to make an appointment for an oil change. The lady on the phone said I needed to also replace the door locks on my Cr-V because there was a recall. Made an appointment for Saturday 9:30AM. When I get there, the guy behind the desk said no door-lock replacement necessary unless it really is broken. Fine. Just change the oil while I wait in the waiting room. THREE HOURS LATER. No one gets back to me about my car. I go back to the service desk and the guy is chewing on his lunch and said oh yeah it's done....AN HOUR AND A HALF AGO. Yet he didn't bother to call me or look for me in the waiting room..Also, normally they do a service check on the tires, brakes, battery..etc. Nothing.

Accomated busy father of two with wuick visits to pick, test drive and purchase a CR-V

Tony Chammas was my guy and I'm so thankful he was. I got a great deal on a new car and he was a lot of fun to work with. Very straight forward, quite kind, and accommodating. We came in very late in the afternoon and he worked with us until the very end of the day. I would highly recommend Tony. It's been two months since I drove home with my Honda Clarity and it's been a dream to drive. THANK YOU, TONY!

Worst, experience. Went to buy the car. Sales guy Larry didnt accompany me on the test drive, I had no idea about the feature Honda accord had. Made me wait for half an hour 40 minutes in the showroom and then he walked in with hand written monthly payments and when I asked him I want to see the breakdown..his response I have to wait another half an hour!! I went to different Honda dealer and signing the papers as we speak.

Very pleasant and helpful staff, no high pressure, salesperson Dan Pak got us a great deal on a Honda CRV along with a fair value on our trade-in and was very patient in explaining everything to us. I don't think we could have gotten a better deal anywhere else. Waiting on the financing part took the longest because there is only one finance person there on weekends, so there were a couple people ahead of us getting processed and so we had to wait (not really the dealership's fault). The "hard sell" came with the finance guy who tried to push an extended 10-year warranty package but I'm guessing most dealerships do that now, and it wasn't all that high pressure either. Dan made sure everything was taken out of our old car, made sure the new CRV was clean and ready to go, took the time to educate us on operating the car and really appreciated our business. Couldn't imagine buying anywhere else!

Worst experience of my lifetime with a car dealer. This dealer is operated by the mentally challenged. Do NOT support bad business! Shop elsewhere.

The purchas of the car is fine BUT DO NOT expect any customer service after that.

Horrible sales people. They think they own Honda brand. I was going to get new car but the they way he behaved I had to walk away. LEARN how to do customer service. NEVER EVER WILL GO THERE.

A car search can often be a challenge. Mustafa was exceptional to work with even from over 100+ miles away. He was fair, honest, friendly & delivered on his word. Highly recommend! - Kurt & Kylie Lenschow

Went in to look at a New 2016 Civic. Was pleasently Surprised at their large selection and extremely knowledgable sales staff! I had the pleasure of dealing with Nora!
She went out of her way to Make my experiance pleasant and informative. She really looked out for our best interest. She even went as far as getting us alot more money for our trade-in and gave it all to us. Without even asking for More. NO Hastle NO Haggle really means NO Stress- For the first time in my adult life I was able to Sit back relax and enjoy the process of buying My New Car! What A Concept! Why aren't all dealers selling like this Now!
Thank You Castle Honda!
Most of all Thank you Nora!
I recommend if anyone is going to buy a car You Must Make Castle Honda a definite destination.
Ps.
By the way I ended up purchasing a 2016 Honda Civic EX black on black!

Service center is decent. Service prices seem better here than most other Honda dealerships around. Sales side is difficult. Checkout Honda of Kenosha to buy your car and then bring it here for service.

Best customer service and service in general. This place is me and my family s go to when it comes to buying cars. MAZEN BITAR is hands down THE BEST sales representative. He finds you the car the best fits you and your needs. He would let you know if it s not the right car for you or your budget. He is not there to just sell you anything, his only intention is serving your needs. Mazen will go to war to get you what s best for you. Yuri at the financial department is also great at finalizing the deal. They both go the extra mile to best serve you and that s not something you find at any other dealership where they are just trying to sell you anything. We bought two cars (Infiniti Q50 and Volvo V60) in the spam of two years for both me and my dad and both experiences were phenomenal thanks to Mazen. Cars are in their conditions. If you are looking for the best experience and best cars go to Mazen you will not regret it.

Harris was absolutely amazing. He was very attentive, provided great customer service. He stayed with us after hours to finish up our sale. He went into every detail and feature of the car. He helped us walkout with our dream car at an affordable price! The whole place was welcoming and so attentive. First time buyers and we dont feel like we got ripped off or a bad deal! Anyone looking to get a new car take the drive to castle honda on waukegan rd! Totally worth it

Absolutely HORRIBLE. Do not waste your time buying your car or servicing it here.
The customer service (if you want to call it that) is horrible. I have called three days this week, get transferred to services, wait fifteen minutes for someone to tell me to hold. The guy answers and then tells me to hold again. My car went in for a recalled part and they said it would take three hours. He just told me today, the day after, that they were working on it... No phone call telling me anything about where my car is or what is happening. This was all why he continued to cut me off when I was trying to speak.

I wouldn't normally write anything but this has been consistent. I get transferred to services and no one answers the phone.

Tony Chammas (Sales) and Shamoun Dahlan (Finance) are the bomb! Two new cars in two days?! Tony is not your "typical car salesman"! He was amazing! Descriptors would include knowledgable, helpful, thorough, professional, kind, honest, fair, authentic and, equally as important they both spoke respectfully to my husband and I (did not mostly talk to my husband or make sexist remarks). Both Tony and Shamoun went above and beyond in terms of customer service for us....as my husbands my story purchasing our new vehicle could be a short novel, but in brief... The night we purchased the car both gentlemen stayed 45 minutes after closing (9:45PM!) to help us get settled in our new Honda Odyssey (replacement for our older model)---everything with the car seemed great. When the next day the touchscreen panel died (went black and that stumped even the tech at Castle Honda several employees there said basically said its like a 1 in 10,000 chance that something like that would happen in a brand new Honda), Tony and Shamoun did the right thing, they completely replaced our new car with different (same color, make and model) NEW one!!! In fact they initiated the entire transaction for the new car without us even having to ask them---THEY told US what had happened was unacceptable and that they wanted to replace the car immediately---not have us send it in to get diagnosed, etc. etc!!. Tony and Shamoun got all the paperwork completed and everything ready before we stopped by to make the change out that same day---so as to radically decrease our hassle. Castle Honda (Tony and Shamoun) could have done so many things wrong, but THEY DID EVERYTHING RIGHT!!! Castle is lucky to have these two!!!

To any consumer with warranty packages, realize by having one it does not mean a full repair can get covered. It's a case by case basis and most of the time the warranty will cover a percentage of the repair based on what is covered under their provisions. Do your homework before writing fabricated reviews

Shout out to the used car sales lady Dorota Mol and her Manager John. They are more than honest and reliable people, this a quality that s hard to find in Used Car sales teams. In the past 15 years I bought 4 cars at Castle Honda, 2 new and 2 used. I always received good service from them but this time is even better. Unlike any other used car sales out there walking away from you once the car is out of the door, John is a real person who kept his words - with a hand shake. Dorota cares about customers like her own family. On top of the fair used car deals, the service is outstanding. Under John s management, I highly recommend Castle Honda Used Car to anyone, if you are lucky to get Dorota Mol to help you with your car you are in good hands.

If you go here for service pay attention to what they are adding to your bill. I went in for an oil change, was distracted with a baby, and a $70 'fuel system cleaning' was added to my bill. All they do is add a bottle of techron to your fuel, which you can buy yourself for <$15.

Very helpful dealers. Easy experience and got the car I wanted. Tom and Jim were extremely helpful and very insightful about each car on the lot. I would absolutely recommend friends and family to buy from Castle Honda!

Jim wheeler was amazing during my visit at castle honda! Great service and geniually was working for our best interest.

Kelly made choosing the right car easy for me. She was patient, attentive and genuinely cared that I found the perfect fit for my lifestyle. I should note that Kelly made it a fun and stress-free process which is exactly what purchasing a new car should be.

Just a note to say that, in addition to getting exactly the used car that I was looking for, having Lana as my sales person made the usually tedious process of buying a a real pleasure. Thank you, Lana

I just purchased a new Honda at Castle Honda. It didn't take me long to have confidence that Castle Honda is the perfect place to find a deal not only in terms of quality of services they provide but also the way they explain the product features. They looked very professional!
In the future, if I need an additional new car or pre-owned one, I will definitely buy it at Castle Honda.
Thanks so much, Castle Honda!

Deceitful and unhelpful service team. Read every single thing they print out in detail or you can end up with a major charge. You're better off going to Elgin, IL Honda for any service needs.

We called multiple times over a month asking about a part being delivered. They failed to look up nearby dealers which had the part in stock and could have easily fixed the problem of broken A/C for a month in Chicago heat.

Now we are stuck relocating homes via a 15 hour drive with zero A/C to a very hot state.

Another time we went in for a basic oil change. Verbally this is all we agreed on. The older man at the service desk was small-talking to me while I signed the paper describing the work to be done that day. Little did I know that he added a transmission fluid change to that paper (in tiny font) which costed an extra $250. The transmission fluid change was totally unnecessary at that time. It just barely made the mileage at which it *could* be recommended. He snuck it in to get the extra commission I'm sure.