Bob Allen Ford Reviews

Great dealership great deals and very fast service.

This dealership is the BEST! I would recommend them to anyone!!!

I just got my car worked on and Chase was awesome!! Everytime I take my car in somewhere they always tell me something is wrong, well that wasn't the case today!! Two of my nuts where replaced no problem and he told me about the lawsuits on the transmissions and the nuts too!!

I was extremely disappointed with my experience at Bob Allen Ford. My salesman was condescending, and hesitant to even check my car out because it s going to be very hard to get it squeak free . Even though my husband had called that morning and was told to bring in the car, the salesman had no idea I was coming and told me no one had any recollection of talking to my husband. I will not be returning to Bob Allen Ford nor would I recommend them.

I recently had a flat tire happen 45 minutes from home. The package I bought from Max Motors of Harrisonville (love them) when I bought the car would cover pretty much anything and everything as long as I took it to a dealership or certified repair shop. Bob Allen Ford was the closest dealership from me so I had it towed there that night to be fixed the next morning like they said they would be able to. I thought it would be my best bet rather than taking to a place I didn t know anything about. A dealership would be the best, safest, and quickest place, right? I found the answer to be ABSOLUTELY NOT! The next morning, Bob Allen tried reaching me early in the morning, but I was busy at work and missed their call. I texted and called back 2 hours later, no response. I tried calling 5 other times but was placed on hold for 10 minutes each time and then transferred to voicemail box. Each time nobody told me that my point of contact for the day had left early and didn t forward me to his replacement in order to help me. The next morning I called shortly after they opened and was placed on hold for approximately 1 hour total during the course of my 5 phone calls with no resolve. Finally after being placed on hold for that long, I called Max Motors of Harrisonville and they picked up the phone immediately and called to ascertain what was going on. Not even 5 minutes after them calling, Bob Allen was calling me. Yesterday, I spoke to a person in the service dept at Bob Allen letting them know that my insurance paperwork was in the glove box so that they could file a claim..... this information wasn t passed along so when the person called back trying to sell me tires, I had to tell the story again and now I may not even get my car back today. I will never buy a car from here or take my car to this service department ever again. Lesson learned!

Update: they didn t put one of my tires all the way on the wheel so I had to go back and have them do it correctly.

Dale is extremely knowledgeable and helpful! Very easy process and extremely pleased with everyone involved. Will be buying there again!

Bought a mustang from them back in 2011. My salesperson was great.

Stealing from Banks all over? Have you been told "in three months come back and we can get you a better deal"? It's called theft and deception. Don't ask a banker to do such things. I recommend the FTC take a look at Bob's Records. My guess is many "better payments" collecting funds after a three payments are made and re-financing. My lord the horrid tricks dealers play and get away with I would say just low life thugs.

I'm disgusted.

Frank

Bob Allen Service Department is outstanding. Have used them for over 10 years and always great service. Service advisors meet you quickly, ask right questions and give you updates as to the service as well. Usually wait there for quick service and they always get it done as promised. First class all the way.

Shane and the service department at Bob Allen stepped in and helped me out when another local dealership (closer to my home) couldn't deliver on a promise to fix my Edge. Not only did Bob Allen deliver, they had my vehicle fixed within a couple of hours after opening on a Saturday.
I bought my Edge from Woody at Bob Allen, and I will continue to bring it BACK to Bob Allen for any service needs. Top-notch, professional crew!!
P.S. Thanks again, Shane!!!

They do good work. High but good work. If you have a ford the dealership is always a place to start.

Bought a Mustang from this dealership fours ago. Last week I had problems with the lighting in the radio, thought that it would be covered under the extended warranty that we had purchased, and contacted the service department. They advised taking it to a local dealer since we had moved to St. Louis in the interim, and I had an important appointment in Kansas the following week. I did just that, took the Pony into Lou Fusz Ford in Chesterfield, MO. Here I was treated rudely, disrespectfully, and received no service after leaving it there for four days with the request to "just look at it" because they were "too busy" to provide service. When I went to pick it up, there was no service record, no key, and when I finally found it, a dead battery. I had business in KC the following Monday, so I called them, explained the electrical problems to the service manager, Lee Walton, and told him I could be there by noon on Monday. When I got there, after jumping the battery twice before I left, Shane Renfro, the service representative was aware of the problem from Lee's e-mail to staff and waiting for me to arrive. The car went in immediately; it was determined I needed a battery; it was installed in an hour; and I was on my way to my appointment in western Kansas. Upshot of all of this: Bob Allen (Lee Walton, Shane Renfro, and the service department) stepped up and demonstrated why they are an excellent dealership. Conversely, Lou Fusz Ford in Chesterfield was rude, disinterested, and incompetent in St. Louis will never receive any of my business. I will go out of my way to inform everybody I know to never use Lou Fusz for anything. While Bob Allen solved the problem in an hour, Lou Fusz couldn't do anything in 4 days. What terrible business: a dealership has alienated me forever that could have been avoided with some common sense or courtesy. Bob Allen is tops!

I have always been very pleased with the service I get at Bob Allen Ford. I have been dealing with them since 2006 and would recommend them to anyone.

I continue to be very pleased with the service I receive from Bob Allen Ford. I always feel comfortable in leaving all service and repairs to them.

Big Ol thank you to The Service Manager Jonathan. It s people like you that make people s days better and you definitely made mine better! I also wanna say good luck on your journey back home to Texas! You are really a wonderful person to work with and thank you again!

Excellent service, had a couple of unique issues handled very well. Put me in tires to meet my needs without a hassle.

I ve only had my truck serviced there once but it was a great experience. Another Ford dealer made several attempts at fixing my truck so I went to Bob Allen and it was fixed the first time.

Lee, Brad, Jerome and Curtis go above and beyond. Whether it is the service they provide on our cars or when we purchase a new car. Absolutely my favorite dealer in town!!!!! I wouldn't go anywhere else.

I came from Fort Worth, TX to purchase my new vehicle at Bob Allen Ford and although there were a few bumps along the way, Mr. Brad Hewlett made sure to take care of it and went out of his way to make sure that I was a satisfied customer! He takes customer service seriously and it shows! Thank you, Mr. Hewlett and Bob Allen Ford! I LOVE my new EcoSport!

Took my car in for a recall and they had me out in less than an hour. Very good service.

I loved the people and the atmosphere so much I came to work for them. I absolutely love being here in the positive environment. I live about 30-40 minutes away and make the drive every day and wouldn't change at all.

BAD REVIEW! Bought a car from Bob Allen Ford and paid 1800$ for a maintenance plan. I followed all thier plan stuff and got totally screwed! 1800$ covered 7 oil changes and 1 set of brake pads! Now they are refusing to cover the maintenance that I paid for! So done with ford!

Will be a Bob Allen customer for life, Our process was easy, fast and with no haggling. Everyone was extremely friendly and went out of their ways to make sure you were comfortable and being taken care of like one of their family members. I have bought from several Ford dealerships in the Kansas City Metro area and will never shop anywhere else again. Would highly recommend going there.

Staff members are so friendly and they are always willing to help and go that extra mile! When ever I need something doing to my car I always come here! It's always clean inside and outside the building and they also have good coffee lol! Keep up the good work guys!

Worked with Josh and JP in the service department and received the best customer service I've ever had at an automotive shop. I will definitely bring my truck back for service here.

I lost the anti-theft lugnut key for my Ford Transit Connect wagon. The lugnuts were evidently after market(car bought used after being an Enterprise rental) and the master set from Ford did not fit. Having been a mechanic for 40+ years, I am well aware of how difficult it was to get those locking lugnuts off for replacement. Not only was the service rep very courteous and helpful, the mechanic got all four nuts removed without damaging the wheels.
Simply a stellar job all around.

This was our first car purchase from a dealership and we re so thankful we chose Bob Allen. Ray was the perfect salesperson: kind, knowledgeable, and great with communication. The used car warranty they offer is exceptional.

I had a great experience at Bob Allen Ford. Woody got me a fair price on my wife's Escape, and made sure were satisfied customers the entire way through the process. There was a little issue with a small dent that appeared on the hood. To be honest, we weren't sure when or how it got there and I was afraid I would be stuck with it. 90% of dealers would told me to get lost, but they wanted to make sure we were satisfied and they fixed it no questions asked. I'll be going back, see Woody

The service center staff are super nice and the lounge area is really good. I have no experience with the dealership itself so this review is primarily based on the service center.

The experience they provided was exceptional. It wasn't about making a sale, it was about finding what would work best for our family. They have definitely gained a customer for life! Thank you Ray and Larry for taking the time to talk to me, answer all of my crazy questions, and find me a deal that worked with my budget! I love my new car!

Very good work on all account, excellent job everyone!!!

I've always been satisfied with the repair work done and the entire staff is honest, helpful, and very friendly.

We had such a great experience with Bob Allen Ford. Extremely fast customer service, friendly, and treated me like I was a valued customer. Great experience and I would go back to them for future car needs! They delivered my new vehicle to me, had all the paperwork ready, and it was done! Thank you!

The experience my wife and I have had ever since buy our wonderful Ford Fusion as has been excellent! From our sales person, finance person and now with our first service. Everyone at Bob Allen Ford has been wonderful. I wish I could remember all the names to give them all credit. Thank you Bob Allen Ford for everything for have done and having the best car buying experience ever. We will be repeat customers for many years to come!!

My vehicle was due for routine maintenance, and there were two open recall notices. In spite of all the work required, my car was ready before noon that same morning Great service, and a staff member explained the work that was needed with regard to the recall issues.

The customer waiting area is especially nice. Comfortable seating, wide-screen TV, WiFi, and a Starbucks coffee machine.

It was great, got to pet a shy white fat dog. Had a oatmeal cream sandwich. Salesman Klye was compassionate, help a guy named Guy with the financial numbers good thing I was there. And then I purchased a vehicle. Everyone should visit Bob Allen Ford for an experience of a life time!!! Absolutely 5 STARS

I went in for an oil change and tire rotation as a walk in. I was taken care of fast and efficiently. The staff was professional and friendly. Nearly all of the Bob Allen Ford representatives said hello to me with a smile which was nice I must admit. The service man took me out to the garage to show me a hairline fracture on my front drivers side brake pad. I was quite happy to have them actually show me and describe it to me with a flashlight. Most times you just get told all these things that need fixed etc... In this case there was a show and tell with no pressure at all to get it fixed. Which I will most certainly be getting fixed through Bob Allen Ford. Overall it was a good experience.

I found the truck I wanted on the Bob Allen web site. Devin from the internet department quickly directed me to Dylan Meyers. Dylan was very knowledgeable and helpful during the entire buying process. Communication was great and very transparent. I feel like I got a great deal on a great used truck and would highly recommend shopping here for your next vehicle.

I will defintly come back to Bob Allen ford the next time when I trade in my truck for another one. They are a great dealership to do business with

Great service from the team at Bob Allen Ford. Chris Hurd helped me out on my last visit and another gentleman named David helped with the finalization of the service and even helped me install new wipers correctly!

They were able to fix my issues in a professional and timely manner. Will be back if I need anything else done on my car. I recommend you see Josh in service but really everyone seemed friendly and helpful

We had a Great Experience purchasing our new car. Kyle Krug was very professional and made it easy for us to make the decision to buy.

This was a horrible experience with the car salesman Andrew. Being a service connected Veteran and being treated this way was pretty ridiculous as well. I purchased a vehicle from Bob Allen in 2016. I will definitely never buy a vehicle from this dealership again. I would recommend Veterans or anyone don't buy from this salesman. I would not recommend this dealership. The service dept has been a great experience and the service dept mgr. was great as well.

Unbelievable customer service from Logan and the Bob Allen team! Had a car issue over the holidays before a long drive back to Virginia, and they not only fit me in, but got me fixed up in a day! Would recommend to everyone.

I would like to commend Mark Dale in the service department! I am a business owner with a lot of vehicles. Whenever I need to get one in Mark goes above and beyond to get my vehicle in and out as fast as possible. I highly recommend Mark for any service needs!

Was there few days ago to get my truck check out. Shane R. was my service adviser. I have worked with him before and it is always pleasure working with him. he is extremely polite and professional. I'm giving 5 stars to him and this dealer. thanks again!

Nice dealership and very good service area. They take good care of you there.

Incredible group of people. They patiently worked with me for well over a week. Andrew Bell was my salesman and I would recommend anyone speak to him. They told me I was family and treated me as such. Everyone from the sales department for the service department. Shout out to Kayla as well.

Brand new driving experience. After driving larger cars our whole life, its fun to get into this one. We appreciate all the help we have received from all of you. Thanks for making this process so easy for us.

The people here are very professional and are quick to get you in and out for service. I bought my first car here and it was such a pleasurable experience. When I am due for another car i will definitely be using Bob Allen. I would reccomend them to anyone who asks

I generally have to flag someone down here, but otherwise, the boys here are great. I ask them to just take care of my car as if it s their own. It s always done within the day, and they prioritize you if you stay and wait (takes 1-2 hours on average).

Had an awesome experience working with Chris to pick out a car and Steve in the finance department. Excellent customer service! We ll be back.

Great dealership! Bought my first car from here and was helped with the best attitude and service in the metro. The guys who run this dealer are the real deal!

Service rep. David was a great help in getting me in and out in a most timely manner. Service was fast and professional. I highly recommend Bob Allen's Fast Lane for all service needs. And if your looking for a new car, this is the place to come. Never any pushing. Always professional and courteous.

The sales department was great however the service department is lacking. I dropped my car off for routine maintenance and a recall in the morning asked if someone could pick me up from work at 5 and they said yes. A gentleman pick me up and we arrived at the dealership at approximately 5:10. They did not bring my car until almost 6:00 after watching several customers come pick up their vehicles and leave. They then ran it through the car wash but didn't let it dry with the blowers as 6 is closing time and I was already upset. All the settings in my car was different and not how I left them. I Get home and find that my keychain is missing. That keychain may have only cost 50 cents but my daughter gave it to me and it had a lot of sentimental value. Such a disappointing experience and no apologies only excuses were provided by the service department employees.

Bob Allen Ford was the absolute best car buying experience I've ever had. The dealership was clean and all the staff was friendly and attentive. They don't play games, they honestly want to earn your business and will do what it takes to get you in the vehicle of Your choice. The service is great too. I take my truck in, drop it off, and leave in a loaner vehicle, come back and pick it up, took less than 10 minutes for drop off and pick up, very convenient!

As a first time car buyer, I wasn't sure exactly what I wanted to get - I just knew that I needed a new car. Our sales consultant, Jerome, was such a pleasure to work with. He was extremely knowledgeable of all the cars they had on the lot and was quick in making sure that we got to test drive as many as we wanted. After I decided on the model of car I wanted, I was worried that I would be going home empty handed as they did not have it in any of the colors that I liked. However, it was Jerome to save the day! He mentioned they had just a received a new car off the truck the day before and asked if I would be interested in checking it out. After just a few minutes, Tim and Jerome has the plastic off the seats and I knew it was my car. Both gentleman never made us feel rushed - we always felt like we were the top priority! Once it became time to start the process of trading my old car and financing the new one, Jerome was so detailed in answering all of my questions. I never once felt pressured or like I was being cheated out of a deal. In fact, he was the one who notified me of the recent college graduate program offered by Ford that will give you money to put towards your purchase if you're approved! Once we got to financing, Greg made the process extremely quick and painless.
My parents joined me that day in order to provide support and financial advice, but they couldn't stop commenting on how this was the most pleasant car buying experience they've ever had. The service was above and beyond the call of duty. I could not be happier with my experience at Bob Allen Ford!

I love Bob Allen Ford. They always treat me with respect and provide great service. I have bought my last 3 vehicles from them.

I stopped in Bob Allen Ford on Friday, asking to look at a car. Spent 2 hours waiting to look at the car that i was asking about and they could never find it. Came out with the proposed number sheet and I still hadn't looked at the car. Ran my credit after not being able to see the car and still at the end of my 2 hours still hadn't seen the car because they did not know where it was. This was after me asking the salesman if i was approved and if he had run my credit, he stated he hadn't ran my credit. On Sunday i looked at my credit report and they in fact had run my credit. Now i have a hard hit on my credit for no reason.

We have purchased 3 vehicles from Bob Allen Ford. Each time, Jerome Tolliver was our sales guy. He is awesome. Receiving a call on our birthdays and anniversaries is such a nice touch.
We have also had all of our service done at this dealership. They have always done well by us. Most recently, we purchased a Ford Explorer and we get so many compliments on it. We recommend this dealership over and over again.

Ive been a costumer of bob allen ford for years now they have always been considerate of my needs got the job done right the first time sure the dealer cost for to do service on your vehicle but arleast you know its done right

Seem to work hard for the buyer to get the deal, but extremely high pressure when presented with losing a deal. My daughter went in needing no more a $500 payment. They tried to make $650 seem like a deal. The pressure became so high, she called me. They constantly told be to shut up-"let me stop you right there..." Im not recommending to anyone.

This review is more solely focused the new Bob Allen Mobile Service - IT WAS AMAZING!! Shane & Travis were super helpful! My car died since I havent been driving much due to Covid. I needed a new battery, air in my tires, new windshield wipers, oil change, and a new air vent - they did it all so quickly!! All while I was still able to work from home. It was super convenient and I'm so happy they are offering this service now. I will definitely continue to use it in the future. No more waiting in lines, having to sit and wait to get your oil changed, etc. Literally USE this service. You will be so happy.

Buying a car at Bob Allen was a pleasant experience. My Salesman, Hank Glaeser, was outstanding.
Hank was a great listener, through in his demonstration during the test rides and excellent with follow through. He worked hard to find the car that matched my all my needs and wishes. This is not my first experience at Bob Allen but it was certainly the best! Ford finally has a well designed, reliable products to sell. I am pleased to drive my American made 2014 Ford Escape - what a sharp little truck that is fun to drive and just right for me. Thanks Hank and Jeff for the great service.

Always happy to help their customers! Bring my car here every time to get it checked out even though there is a Ford dealership down the street from me. They are the BEST in the kc metro area

Came in for a tire issue. They fixed it and EVEN washed the car! Thanks for proving a Ford dealership can be nice unlike Maxwell Ford in Texas!

Had a great experience, my daughter ended up getting a car

Anytime I need to bring my car in I can always count on them to make it an easy and very convenient experience. Was very happy with the service and will continue going to Bob Allen Ford for any of my future maintenance/purchases!

The customer service was great. Chico took care of everything. The work performed was perfect

Curtis and the staff was very friendly. Mixed up my car with another one. Then realized my front license plate came off in their car wash. Not a big deal in the end but not the smoothest transaction I've had.

This was a great buying experience. Friendly, accommodating people. No high pressure. We really enjoyed our day at Bob Allen and are loving our purchase.

I stopped by the dealership to look at a Ford Taurus. James Gwyn greeted me with a genuine smile and superior knowledge about the car. We went for a test drive. James made me feel comfortable and answered all of my questions regarding the purchasing process. I was introduced to Brad Hewlitt whose family has built Bob Allen Ford into one of the top dealerships in the United States. He met me with warmth and genuine concern about making a car deal that was good for both of us. He introduced me to Mustang a large and gentle Labrador who was lying at his feet in his office. I believe I have met people in the car business that dispell the idea that they are only concerned about making the sale. Thank you James and Brad for including me in the many buyers you help make the right choice in purchasing a car.

Great customer service and awesome staff, I will recommend Bob Allen to all my friends.

Called in advance to determine time and was told that there was no wait. I arrived to no wait, yet waited hours for an oil change.