Bought a Mustang from this dealership fours ago. L...

Bought a Mustang from this dealership fours ago. Last week I had problems with the lighting in the radio, thought that it would be covered under the extended warranty that we had purchased, and contacted the service department. They advised taking it to a local dealer since we had moved to St. Louis in the interim, and I had an important appointment in Kansas the following week. I did just that, took the Pony into Lou Fusz Ford in Chesterfield, MO. Here I was treated rudely, disrespectfully, and received no service after leaving it there for four days with the request to "just look at it" because they were "too busy" to provide service. When I went to pick it up, there was no service record, no key, and when I finally found it, a dead battery. I had business in KC the following Monday, so I called them, explained the electrical problems to the service manager, Lee Walton, and told him I could be there by noon on Monday. When I got there, after jumping the battery twice before I left, Shane Renfro, the service representative was aware of the problem from Lee's e-mail to staff and waiting for me to arrive. The car went in immediately; it was determined I needed a battery; it was installed in an hour; and I was on my way to my appointment in western Kansas. Upshot of all of this: Bob Allen (Lee Walton, Shane Renfro, and the service department) stepped up and demonstrated why they are an excellent dealership. Conversely, Lou Fusz Ford in Chesterfield was rude, disinterested, and incompetent in St. Louis will never receive any of my business. I will go out of my way to inform everybody I know to never use Lou Fusz for anything. While Bob Allen solved the problem in an hour, Lou Fusz couldn't do anything in 4 days. What terrible business: a dealership has alienated me forever that could have been avoided with some common sense or courtesy. Bob Allen is tops!