I recently had a flat tire happen 45 minutes from ...

I recently had a flat tire happen 45 minutes from home. The package I bought from Max Motors of Harrisonville (love them) when I bought the car would cover pretty much anything and everything as long as I took it to a dealership or certified repair shop. Bob Allen Ford was the closest dealership from me so I had it towed there that night to be fixed the next morning like they said they would be able to. I thought it would be my best bet rather than taking to a place I didn t know anything about. A dealership would be the best, safest, and quickest place, right? I found the answer to be ABSOLUTELY NOT! The next morning, Bob Allen tried reaching me early in the morning, but I was busy at work and missed their call. I texted and called back 2 hours later, no response. I tried calling 5 other times but was placed on hold for 10 minutes each time and then transferred to voicemail box. Each time nobody told me that my point of contact for the day had left early and didn t forward me to his replacement in order to help me. The next morning I called shortly after they opened and was placed on hold for approximately 1 hour total during the course of my 5 phone calls with no resolve. Finally after being placed on hold for that long, I called Max Motors of Harrisonville and they picked up the phone immediately and called to ascertain what was going on. Not even 5 minutes after them calling, Bob Allen was calling me. Yesterday, I spoke to a person in the service dept at Bob Allen letting them know that my insurance paperwork was in the glove box so that they could file a claim..... this information wasn t passed along so when the person called back trying to sell me tires, I had to tell the story again and now I may not even get my car back today. I will never buy a car from here or take my car to this service department ever again. Lesson learned!

Update: they didn t put one of my tires all the way on the wheel so I had to go back and have them do it correctly.